Speaking Engagement: Responding to the SAP Maintenance Hike – Insights from 200 Forrester Clients

Published on September 26, 2008 by R "Ray" Wang

Title: Speaking Engagement: Responding to the SAP Maintenance Hike – Insights from 200 Forrester Clients
Location: Forrester Teleconference
Link out: Click here
Description: Responding to the SAP Maintenance Hike – Insights from 200 Forrester Clients

Thursday, October 09, 2008, 1:00 p.m.-2:00 p.m. Eastern time (18:00-19:00 UK time)

Presented By:

R “Ray” Wang

Vice President, Principal Analyst

Forrester Research, Inc.

Cost: $250

Purchase

Who should attend: Business Process & Applications professionals

Description:

SAP’s July 16th 2008 decision to move to a single tiered maintenance model raises concern for business process and applications professionals. The vendor imposed increase from 17% to 22% comes a few years after SAP’s move to charge clients for an upgrade to ERP 6.0 and NetWeaver 7.0. Since this time, Forrester has spoken with over 200 customers and found that most customers already question the value of their existing basic support contracts at 17%. Constant upgrade cycles, SAP’s failure to deliver promised functionality, lack of insight to the post-ERP 6.0 road map, and aggressive sales tactics leave business process and applications professionals wondering how much of their maintenance and support dollars are going back into reinvestment. Come learn about Enterprise Support and how other clients are building a long term strategy on containing the costs of SAP ownership. Use Forrester’s Enterprise Support Value Calculator to determine how SAP’s maintenance hike will affect your existing SAP strategy and help inform future SAP ownership decisions.

Agenda

* What is SAP Enterprise Support and Why Now

* Feedback from 200 Client Interactions

* How to determine value from Enterprise Support

* What are potential options that customers can take

Vendors mentioned: Agresso, Epicor, Lawson, Microsoft Dynamics, Oracle, RiminiStreet, SAP, and WorkDay.
Start Time: 10:00
Date: 2008-10-09
End Time: 11:00

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