Comments on: Monday’s Musings: 5 Steps to Restoring Trust in the Vendor – Customer Relationship http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/ Your buy side advocate for enterprise apps strategies, vendor selection, & contract negotiations Sat, 31 Jul 2010 22:41:55 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Ainur http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-6846 Ainur Wed, 28 Jul 2010 08:44:46 +0000 http://blog.softwareinsider.org/?p=389#comment-6846 Totally agree with you about trust. Commonly, in B2B market it's one of the most important factors considered while making decision about partnership. Tnx for the article, took some notes for myself. Totally agree with you about trust. Commonly, in B2B market it’s one of the most important factors considered while making decision about partnership.

Tnx for the article, took some notes for myself.

]]> By: SAP software revenues plummet, announces new deal on maintenance | Irregular Enterprise | ZDNet.com http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-1638 SAP software revenues plummet, announces new deal on maintenance | Irregular Enterprise | ZDNet.com Wed, 29 Apr 2009 07:40:25 +0000 http://blog.softwareinsider.org/?p=389#comment-1638 [...] In any case, this is welcomed news and provides a hard fought win-win for the customer and the vendor-client relationship. Congratulations go out to SUGEN and SAP for coming to a common ground.  The only thing left in the [...] [...] In any case, this is welcomed news and provides a hard fought win-win for the customer and the vendor-client relationship. Congratulations go out to SUGEN and SAP for coming to a common ground.  The only thing left in the [...]

]]> By: Squaring the SAP certification and maintenance circle | Irregular Enterprise | ZDNet.com http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-1076 Squaring the SAP certification and maintenance circle | Irregular Enterprise | ZDNet.com Thu, 26 Mar 2009 02:52:55 +0000 http://blog.softwareinsider.org/?p=389#comment-1076 [...] help to weed out dead wood and under performers. They also act as the catalyst for the kind of vendor/customer partnership envisaged by Ray Wang, Forrester [...] [...] help to weed out dead wood and under performers. They also act as the catalyst for the kind of vendor/customer partnership envisaged by Ray Wang, Forrester [...]

]]> By: A Software Insiders Point of View » Monday’s Musings: Call to Action - Updating The Enterprise Software Licensee’s Bill of Rights http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-86 A Software Insiders Point of View » Monday’s Musings: Call to Action - Updating The Enterprise Software Licensee’s Bill of Rights Mon, 15 Dec 2008 17:19:29 +0000 http://blog.softwareinsider.org/?p=389#comment-86 [...] An Enterprise Software Licensee’s Bill Of Rights Gives Users A Platform to Build a Win-Win Client Vendor Relationship [...] [...] An Enterprise Software Licensee’s Bill Of Rights Gives Users A Platform to Build a Win-Win Client Vendor Relationship [...]

]]> By: SAP and its customer relationships — SAP Watch http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-85 SAP and its customer relationships — SAP Watch Fri, 12 Dec 2008 21:15:25 +0000 http://blog.softwareinsider.org/?p=389#comment-85 [...] issues in this entire controversy. Forrester’s Ray Wang has been stressing the importance of restoring the vendor-customer relationship through this whole affair. Similarly, analyst Josh Greenbaum pointed this dilemma out months ago in [...] [...] issues in this entire controversy. Forrester’s Ray Wang has been stressing the importance of restoring the vendor-customer relationship through this whole affair. Similarly, analyst Josh Greenbaum pointed this dilemma out months ago in [...]

]]> By: A Software Insiders Point of View » Monday’s Musings: The Role of User Groups - Check and Balance http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-84 A Software Insiders Point of View » Monday’s Musings: The Role of User Groups - Check and Balance Mon, 10 Nov 2008 07:17:25 +0000 http://blog.softwareinsider.org/?p=389#comment-84 [...] Group Executive Network in making some progress on the topic of maintenance fees and improving the vendor-client commitment show how publicity and impact can shape influence.  The key is for user groups to leverage the [...] [...] Group Executive Network in making some progress on the topic of maintenance fees and improving the vendor-client commitment show how publicity and impact can shape influence.  The key is for user groups to leverage the [...]

]]> By: Roberto E. http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-83 Roberto E. Sun, 26 Oct 2008 06:46:50 +0000 http://blog.softwareinsider.org/?p=389#comment-83 When our BI vendor came down hard on contract licensing this year, we fired them. The arrogance of the vendors es too much. They think they can dictate pricing and treat us poorly. The problem is they are trying to pay for their acquisitions. That's their problemo not ours. When our BI vendor came down hard on contract licensing this year, we fired them. The arrogance of the vendors es too much. They think they can dictate pricing and treat us poorly. The problem is they are trying to pay for their acquisitions. That’s their problemo not ours.

]]> By: R "Ray" Wang http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-82 R "Ray" Wang Tue, 14 Oct 2008 04:17:18 +0000 http://blog.softwareinsider.org/?p=389#comment-82 Ronald, Very good points. this is a big part. gotta love the blog, great input into future reports! Ray Ronald,

Very good points. this is a big part. gotta love the blog, great input into future reports!

Ray

]]> By: Ronald Voets http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/ Your buy side advocate for enterprise apps strategies, vendor selection, & contract negotiations Sat, 31 Jul 2010 22:41:55 +0000 http://wordpress.org/?v=2.9.2 hourly 1 Comments on: Monday’s Musings: 5 Steps to Restoring Trust in the Vendor – Customer Relationship http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/ Your buy side advocate for enterprise apps strategies, vendor selection, & contract negotiations Sat, 31 Jul 2010 22:41:55 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Ainur http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-6846 Ainur Wed, 28 Jul 2010 08:44:46 +0000 http://blog.softwareinsider.org/?p=389#comment-6846 Totally agree with you about trust. Commonly, in B2B market it's one of the most important factors considered while making decision about partnership. Tnx for the article, took some notes for myself. Totally agree with you about trust. Commonly, in B2B market it’s one of the most important factors considered while making decision about partnership.

Tnx for the article, took some notes for myself.

]]> By: SAP software revenues plummet, announces new deal on maintenance | Irregular Enterprise | ZDNet.com http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-1638 SAP software revenues plummet, announces new deal on maintenance | Irregular Enterprise | ZDNet.com Wed, 29 Apr 2009 07:40:25 +0000 http://blog.softwareinsider.org/?p=389#comment-1638 [...] In any case, this is welcomed news and provides a hard fought win-win for the customer and the vendor-client relationship. Congratulations go out to SUGEN and SAP for coming to a common ground.  The only thing left in the [...] [...] In any case, this is welcomed news and provides a hard fought win-win for the customer and the vendor-client relationship. Congratulations go out to SUGEN and SAP for coming to a common ground.  The only thing left in the [...]

]]> By: Squaring the SAP certification and maintenance circle | Irregular Enterprise | ZDNet.com http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-1076 Squaring the SAP certification and maintenance circle | Irregular Enterprise | ZDNet.com Thu, 26 Mar 2009 02:52:55 +0000 http://blog.softwareinsider.org/?p=389#comment-1076 [...] help to weed out dead wood and under performers. They also act as the catalyst for the kind of vendor/customer partnership envisaged by Ray Wang, Forrester [...] [...] help to weed out dead wood and under performers. They also act as the catalyst for the kind of vendor/customer partnership envisaged by Ray Wang, Forrester [...]

]]> By: A Software Insiders Point of View » Monday’s Musings: Call to Action - Updating The Enterprise Software Licensee’s Bill of Rights http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-86 A Software Insiders Point of View » Monday’s Musings: Call to Action - Updating The Enterprise Software Licensee’s Bill of Rights Mon, 15 Dec 2008 17:19:29 +0000 http://blog.softwareinsider.org/?p=389#comment-86 [...] An Enterprise Software Licensee’s Bill Of Rights Gives Users A Platform to Build a Win-Win Client Vendor Relationship [...] [...] An Enterprise Software Licensee’s Bill Of Rights Gives Users A Platform to Build a Win-Win Client Vendor Relationship [...]

]]> By: SAP and its customer relationships — SAP Watch http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-85 SAP and its customer relationships — SAP Watch Fri, 12 Dec 2008 21:15:25 +0000 http://blog.softwareinsider.org/?p=389#comment-85 [...] issues in this entire controversy. Forrester’s Ray Wang has been stressing the importance of restoring the vendor-customer relationship through this whole affair. Similarly, analyst Josh Greenbaum pointed this dilemma out months ago in [...] [...] issues in this entire controversy. Forrester’s Ray Wang has been stressing the importance of restoring the vendor-customer relationship through this whole affair. Similarly, analyst Josh Greenbaum pointed this dilemma out months ago in [...]

]]> By: A Software Insiders Point of View » Monday’s Musings: The Role of User Groups - Check and Balance http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-84 A Software Insiders Point of View » Monday’s Musings: The Role of User Groups - Check and Balance Mon, 10 Nov 2008 07:17:25 +0000 http://blog.softwareinsider.org/?p=389#comment-84 [...] Group Executive Network in making some progress on the topic of maintenance fees and improving the vendor-client commitment show how publicity and impact can shape influence.  The key is for user groups to leverage the [...] [...] Group Executive Network in making some progress on the topic of maintenance fees and improving the vendor-client commitment show how publicity and impact can shape influence.  The key is for user groups to leverage the [...]

]]> By: Roberto E. http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-83 Roberto E. Sun, 26 Oct 2008 06:46:50 +0000 http://blog.softwareinsider.org/?p=389#comment-83 When our BI vendor came down hard on contract licensing this year, we fired them. The arrogance of the vendors es too much. They think they can dictate pricing and treat us poorly. The problem is they are trying to pay for their acquisitions. That's their problemo not ours. When our BI vendor came down hard on contract licensing this year, we fired them. The arrogance of the vendors es too much. They think they can dictate pricing and treat us poorly. The problem is they are trying to pay for their acquisitions. That’s their problemo not ours.

]]> By: R "Ray" Wang http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-82 R "Ray" Wang Tue, 14 Oct 2008 04:17:18 +0000 http://blog.softwareinsider.org/?p=389#comment-82 Ronald, Very good points. this is a big part. gotta love the blog, great input into future reports! Ray Ronald,

Very good points. this is a big part. gotta love the blog, great input into future reports!

Ray

]]> By: Ronald Voets http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-6846 Ainur Wed, 28 Jul 2010 08:44:46 +0000 http://blog.softwareinsider.org/?p=389#comment-6846 Totally agree with you about trust. Commonly, in B2B market it's one of the most important factors considered while making decision about partnership. Tnx for the article, took some notes for myself. Totally agree with you about trust. Commonly, in B2B market it’s one of the most important factors considered while making decision about partnership.

Tnx for the article, took some notes for myself.

]]> Comments on: Monday’s Musings: 5 Steps to Restoring Trust in the Vendor – Customer Relationship http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/ Your buy side advocate for enterprise apps strategies, vendor selection, & contract negotiations Sat, 31 Jul 2010 22:41:55 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Ainur http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-6846 Ainur Wed, 28 Jul 2010 08:44:46 +0000 http://blog.softwareinsider.org/?p=389#comment-6846 Totally agree with you about trust. Commonly, in B2B market it's one of the most important factors considered while making decision about partnership. Tnx for the article, took some notes for myself. Totally agree with you about trust. Commonly, in B2B market it’s one of the most important factors considered while making decision about partnership.

Tnx for the article, took some notes for myself.

]]> By: SAP software revenues plummet, announces new deal on maintenance | Irregular Enterprise | ZDNet.com http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-1638 SAP software revenues plummet, announces new deal on maintenance | Irregular Enterprise | ZDNet.com Wed, 29 Apr 2009 07:40:25 +0000 http://blog.softwareinsider.org/?p=389#comment-1638 [...] In any case, this is welcomed news and provides a hard fought win-win for the customer and the vendor-client relationship. Congratulations go out to SUGEN and SAP for coming to a common ground.  The only thing left in the [...] [...] In any case, this is welcomed news and provides a hard fought win-win for the customer and the vendor-client relationship. Congratulations go out to SUGEN and SAP for coming to a common ground.  The only thing left in the [...]

]]> By: Squaring the SAP certification and maintenance circle | Irregular Enterprise | ZDNet.com http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-1076 Squaring the SAP certification and maintenance circle | Irregular Enterprise | ZDNet.com Thu, 26 Mar 2009 02:52:55 +0000 http://blog.softwareinsider.org/?p=389#comment-1076 [...] help to weed out dead wood and under performers. They also act as the catalyst for the kind of vendor/customer partnership envisaged by Ray Wang, Forrester [...] [...] help to weed out dead wood and under performers. They also act as the catalyst for the kind of vendor/customer partnership envisaged by Ray Wang, Forrester [...]

]]> By: A Software Insiders Point of View » Monday’s Musings: Call to Action - Updating The Enterprise Software Licensee’s Bill of Rights http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-86 A Software Insiders Point of View » Monday’s Musings: Call to Action - Updating The Enterprise Software Licensee’s Bill of Rights Mon, 15 Dec 2008 17:19:29 +0000 http://blog.softwareinsider.org/?p=389#comment-86 [...] An Enterprise Software Licensee’s Bill Of Rights Gives Users A Platform to Build a Win-Win Client Vendor Relationship [...] [...] An Enterprise Software Licensee’s Bill Of Rights Gives Users A Platform to Build a Win-Win Client Vendor Relationship [...]

]]> By: SAP and its customer relationships — SAP Watch http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-85 SAP and its customer relationships — SAP Watch Fri, 12 Dec 2008 21:15:25 +0000 http://blog.softwareinsider.org/?p=389#comment-85 [...] issues in this entire controversy. Forrester’s Ray Wang has been stressing the importance of restoring the vendor-customer relationship through this whole affair. Similarly, analyst Josh Greenbaum pointed this dilemma out months ago in [...] [...] issues in this entire controversy. Forrester’s Ray Wang has been stressing the importance of restoring the vendor-customer relationship through this whole affair. Similarly, analyst Josh Greenbaum pointed this dilemma out months ago in [...]

]]> By: A Software Insiders Point of View » Monday’s Musings: The Role of User Groups - Check and Balance http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-84 A Software Insiders Point of View » Monday’s Musings: The Role of User Groups - Check and Balance Mon, 10 Nov 2008 07:17:25 +0000 http://blog.softwareinsider.org/?p=389#comment-84 [...] Group Executive Network in making some progress on the topic of maintenance fees and improving the vendor-client commitment show how publicity and impact can shape influence.  The key is for user groups to leverage the [...] [...] Group Executive Network in making some progress on the topic of maintenance fees and improving the vendor-client commitment show how publicity and impact can shape influence.  The key is for user groups to leverage the [...]

]]> By: Roberto E. http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-83 Roberto E. Sun, 26 Oct 2008 06:46:50 +0000 http://blog.softwareinsider.org/?p=389#comment-83 When our BI vendor came down hard on contract licensing this year, we fired them. The arrogance of the vendors es too much. They think they can dictate pricing and treat us poorly. The problem is they are trying to pay for their acquisitions. That's their problemo not ours. When our BI vendor came down hard on contract licensing this year, we fired them. The arrogance of the vendors es too much. They think they can dictate pricing and treat us poorly. The problem is they are trying to pay for their acquisitions. That’s their problemo not ours.

]]> By: R "Ray" Wang http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-82 R "Ray" Wang Tue, 14 Oct 2008 04:17:18 +0000 http://blog.softwareinsider.org/?p=389#comment-82 Ronald, Very good points. this is a big part. gotta love the blog, great input into future reports! Ray Ronald,

Very good points. this is a big part. gotta love the blog, great input into future reports!

Ray

]]> By: Ronald Voets http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-1638 SAP software revenues plummet, announces new deal on maintenance | Irregular Enterprise | ZDNet.com Wed, 29 Apr 2009 07:40:25 +0000 http://blog.softwareinsider.org/?p=389#comment-1638 [...] In any case, this is welcomed news and provides a hard fought win-win for the customer and the vendor-client relationship. Congratulations go out to SUGEN and SAP for coming to a common ground.  The only thing left in the [...] [...] In any case, this is welcomed news and provides a hard fought win-win for the customer and the vendor-client relationship. Congratulations go out to SUGEN and SAP for coming to a common ground.  The only thing left in the [...]

]]> Comments on: Monday’s Musings: 5 Steps to Restoring Trust in the Vendor – Customer Relationship http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/ Your buy side advocate for enterprise apps strategies, vendor selection, & contract negotiations Sat, 31 Jul 2010 22:41:55 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Ainur http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-6846 Ainur Wed, 28 Jul 2010 08:44:46 +0000 http://blog.softwareinsider.org/?p=389#comment-6846 Totally agree with you about trust. Commonly, in B2B market it's one of the most important factors considered while making decision about partnership. Tnx for the article, took some notes for myself. Totally agree with you about trust. Commonly, in B2B market it’s one of the most important factors considered while making decision about partnership.

Tnx for the article, took some notes for myself.

]]> By: SAP software revenues plummet, announces new deal on maintenance | Irregular Enterprise | ZDNet.com http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-1638 SAP software revenues plummet, announces new deal on maintenance | Irregular Enterprise | ZDNet.com Wed, 29 Apr 2009 07:40:25 +0000 http://blog.softwareinsider.org/?p=389#comment-1638 [...] In any case, this is welcomed news and provides a hard fought win-win for the customer and the vendor-client relationship. Congratulations go out to SUGEN and SAP for coming to a common ground.  The only thing left in the [...] [...] In any case, this is welcomed news and provides a hard fought win-win for the customer and the vendor-client relationship. Congratulations go out to SUGEN and SAP for coming to a common ground.  The only thing left in the [...]

]]> By: Squaring the SAP certification and maintenance circle | Irregular Enterprise | ZDNet.com http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-1076 Squaring the SAP certification and maintenance circle | Irregular Enterprise | ZDNet.com Thu, 26 Mar 2009 02:52:55 +0000 http://blog.softwareinsider.org/?p=389#comment-1076 [...] help to weed out dead wood and under performers. They also act as the catalyst for the kind of vendor/customer partnership envisaged by Ray Wang, Forrester [...] [...] help to weed out dead wood and under performers. They also act as the catalyst for the kind of vendor/customer partnership envisaged by Ray Wang, Forrester [...]

]]> By: A Software Insiders Point of View » Monday’s Musings: Call to Action - Updating The Enterprise Software Licensee’s Bill of Rights http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-86 A Software Insiders Point of View » Monday’s Musings: Call to Action - Updating The Enterprise Software Licensee’s Bill of Rights Mon, 15 Dec 2008 17:19:29 +0000 http://blog.softwareinsider.org/?p=389#comment-86 [...] An Enterprise Software Licensee’s Bill Of Rights Gives Users A Platform to Build a Win-Win Client Vendor Relationship [...] [...] An Enterprise Software Licensee’s Bill Of Rights Gives Users A Platform to Build a Win-Win Client Vendor Relationship [...]

]]> By: SAP and its customer relationships — SAP Watch http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-85 SAP and its customer relationships — SAP Watch Fri, 12 Dec 2008 21:15:25 +0000 http://blog.softwareinsider.org/?p=389#comment-85 [...] issues in this entire controversy. Forrester’s Ray Wang has been stressing the importance of restoring the vendor-customer relationship through this whole affair. Similarly, analyst Josh Greenbaum pointed this dilemma out months ago in [...] [...] issues in this entire controversy. Forrester’s Ray Wang has been stressing the importance of restoring the vendor-customer relationship through this whole affair. Similarly, analyst Josh Greenbaum pointed this dilemma out months ago in [...]

]]> By: A Software Insiders Point of View » Monday’s Musings: The Role of User Groups - Check and Balance http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-84 A Software Insiders Point of View » Monday’s Musings: The Role of User Groups - Check and Balance Mon, 10 Nov 2008 07:17:25 +0000 http://blog.softwareinsider.org/?p=389#comment-84 [...] Group Executive Network in making some progress on the topic of maintenance fees and improving the vendor-client commitment show how publicity and impact can shape influence.  The key is for user groups to leverage the [...] [...] Group Executive Network in making some progress on the topic of maintenance fees and improving the vendor-client commitment show how publicity and impact can shape influence.  The key is for user groups to leverage the [...]

]]> By: Roberto E. http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-83 Roberto E. Sun, 26 Oct 2008 06:46:50 +0000 http://blog.softwareinsider.org/?p=389#comment-83 When our BI vendor came down hard on contract licensing this year, we fired them. The arrogance of the vendors es too much. They think they can dictate pricing and treat us poorly. The problem is they are trying to pay for their acquisitions. That's their problemo not ours. When our BI vendor came down hard on contract licensing this year, we fired them. The arrogance of the vendors es too much. They think they can dictate pricing and treat us poorly. The problem is they are trying to pay for their acquisitions. That’s their problemo not ours.

]]> By: R "Ray" Wang http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-82 R "Ray" Wang Tue, 14 Oct 2008 04:17:18 +0000 http://blog.softwareinsider.org/?p=389#comment-82 Ronald, Very good points. this is a big part. gotta love the blog, great input into future reports! Ray Ronald,

Very good points. this is a big part. gotta love the blog, great input into future reports!

Ray

]]> By: Ronald Voets http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-1076 Squaring the SAP certification and maintenance circle | Irregular Enterprise | ZDNet.com Thu, 26 Mar 2009 02:52:55 +0000 http://blog.softwareinsider.org/?p=389#comment-1076 [...] help to weed out dead wood and under performers. They also act as the catalyst for the kind of vendor/customer partnership envisaged by Ray Wang, Forrester [...] [...] help to weed out dead wood and under performers. They also act as the catalyst for the kind of vendor/customer partnership envisaged by Ray Wang, Forrester [...]

]]> Comments on: Monday’s Musings: 5 Steps to Restoring Trust in the Vendor – Customer Relationship http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/ Your buy side advocate for enterprise apps strategies, vendor selection, & contract negotiations Sat, 31 Jul 2010 22:41:55 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Ainur http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-6846 Ainur Wed, 28 Jul 2010 08:44:46 +0000 http://blog.softwareinsider.org/?p=389#comment-6846 Totally agree with you about trust. Commonly, in B2B market it's one of the most important factors considered while making decision about partnership. Tnx for the article, took some notes for myself. Totally agree with you about trust. Commonly, in B2B market it’s one of the most important factors considered while making decision about partnership.

Tnx for the article, took some notes for myself.

]]> By: SAP software revenues plummet, announces new deal on maintenance | Irregular Enterprise | ZDNet.com http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-1638 SAP software revenues plummet, announces new deal on maintenance | Irregular Enterprise | ZDNet.com Wed, 29 Apr 2009 07:40:25 +0000 http://blog.softwareinsider.org/?p=389#comment-1638 [...] In any case, this is welcomed news and provides a hard fought win-win for the customer and the vendor-client relationship. Congratulations go out to SUGEN and SAP for coming to a common ground.  The only thing left in the [...] [...] In any case, this is welcomed news and provides a hard fought win-win for the customer and the vendor-client relationship. Congratulations go out to SUGEN and SAP for coming to a common ground.  The only thing left in the [...]

]]> By: Squaring the SAP certification and maintenance circle | Irregular Enterprise | ZDNet.com http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-1076 Squaring the SAP certification and maintenance circle | Irregular Enterprise | ZDNet.com Thu, 26 Mar 2009 02:52:55 +0000 http://blog.softwareinsider.org/?p=389#comment-1076 [...] help to weed out dead wood and under performers. They also act as the catalyst for the kind of vendor/customer partnership envisaged by Ray Wang, Forrester [...] [...] help to weed out dead wood and under performers. They also act as the catalyst for the kind of vendor/customer partnership envisaged by Ray Wang, Forrester [...]

]]> By: A Software Insiders Point of View » Monday’s Musings: Call to Action - Updating The Enterprise Software Licensee’s Bill of Rights http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-86 A Software Insiders Point of View » Monday’s Musings: Call to Action - Updating The Enterprise Software Licensee’s Bill of Rights Mon, 15 Dec 2008 17:19:29 +0000 http://blog.softwareinsider.org/?p=389#comment-86 [...] An Enterprise Software Licensee’s Bill Of Rights Gives Users A Platform to Build a Win-Win Client Vendor Relationship [...] [...] An Enterprise Software Licensee’s Bill Of Rights Gives Users A Platform to Build a Win-Win Client Vendor Relationship [...]

]]> By: SAP and its customer relationships — SAP Watch http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-85 SAP and its customer relationships — SAP Watch Fri, 12 Dec 2008 21:15:25 +0000 http://blog.softwareinsider.org/?p=389#comment-85 [...] issues in this entire controversy. Forrester’s Ray Wang has been stressing the importance of restoring the vendor-customer relationship through this whole affair. Similarly, analyst Josh Greenbaum pointed this dilemma out months ago in [...] [...] issues in this entire controversy. Forrester’s Ray Wang has been stressing the importance of restoring the vendor-customer relationship through this whole affair. Similarly, analyst Josh Greenbaum pointed this dilemma out months ago in [...]

]]> By: A Software Insiders Point of View » Monday’s Musings: The Role of User Groups - Check and Balance http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-84 A Software Insiders Point of View » Monday’s Musings: The Role of User Groups - Check and Balance Mon, 10 Nov 2008 07:17:25 +0000 http://blog.softwareinsider.org/?p=389#comment-84 [...] Group Executive Network in making some progress on the topic of maintenance fees and improving the vendor-client commitment show how publicity and impact can shape influence.  The key is for user groups to leverage the [...] [...] Group Executive Network in making some progress on the topic of maintenance fees and improving the vendor-client commitment show how publicity and impact can shape influence.  The key is for user groups to leverage the [...]

]]> By: Roberto E. http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-83 Roberto E. Sun, 26 Oct 2008 06:46:50 +0000 http://blog.softwareinsider.org/?p=389#comment-83 When our BI vendor came down hard on contract licensing this year, we fired them. The arrogance of the vendors es too much. They think they can dictate pricing and treat us poorly. The problem is they are trying to pay for their acquisitions. That's their problemo not ours. When our BI vendor came down hard on contract licensing this year, we fired them. The arrogance of the vendors es too much. They think they can dictate pricing and treat us poorly. The problem is they are trying to pay for their acquisitions. That’s their problemo not ours.

]]> By: R "Ray" Wang http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-82 R "Ray" Wang Tue, 14 Oct 2008 04:17:18 +0000 http://blog.softwareinsider.org/?p=389#comment-82 Ronald, Very good points. this is a big part. gotta love the blog, great input into future reports! Ray Ronald,

Very good points. this is a big part. gotta love the blog, great input into future reports!

Ray

]]> By: Ronald Voets http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-86 A Software Insiders Point of View » Monday’s Musings: Call to Action - Updating The Enterprise Software Licensee’s Bill of Rights Mon, 15 Dec 2008 17:19:29 +0000 http://blog.softwareinsider.org/?p=389#comment-86 [...] An Enterprise Software Licensee’s Bill Of Rights Gives Users A Platform to Build a Win-Win Client Vendor Relationship [...] [...] An Enterprise Software Licensee’s Bill Of Rights Gives Users A Platform to Build a Win-Win Client Vendor Relationship [...]

]]> Comments on: Monday’s Musings: 5 Steps to Restoring Trust in the Vendor – Customer Relationship http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/ Your buy side advocate for enterprise apps strategies, vendor selection, & contract negotiations Sat, 31 Jul 2010 22:41:55 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Ainur http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-6846 Ainur Wed, 28 Jul 2010 08:44:46 +0000 http://blog.softwareinsider.org/?p=389#comment-6846 Totally agree with you about trust. Commonly, in B2B market it's one of the most important factors considered while making decision about partnership. Tnx for the article, took some notes for myself. Totally agree with you about trust. Commonly, in B2B market it’s one of the most important factors considered while making decision about partnership.

Tnx for the article, took some notes for myself.

]]> By: SAP software revenues plummet, announces new deal on maintenance | Irregular Enterprise | ZDNet.com http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-1638 SAP software revenues plummet, announces new deal on maintenance | Irregular Enterprise | ZDNet.com Wed, 29 Apr 2009 07:40:25 +0000 http://blog.softwareinsider.org/?p=389#comment-1638 [...] In any case, this is welcomed news and provides a hard fought win-win for the customer and the vendor-client relationship. Congratulations go out to SUGEN and SAP for coming to a common ground.  The only thing left in the [...] [...] In any case, this is welcomed news and provides a hard fought win-win for the customer and the vendor-client relationship. Congratulations go out to SUGEN and SAP for coming to a common ground.  The only thing left in the [...]

]]> By: Squaring the SAP certification and maintenance circle | Irregular Enterprise | ZDNet.com http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-1076 Squaring the SAP certification and maintenance circle | Irregular Enterprise | ZDNet.com Thu, 26 Mar 2009 02:52:55 +0000 http://blog.softwareinsider.org/?p=389#comment-1076 [...] help to weed out dead wood and under performers. They also act as the catalyst for the kind of vendor/customer partnership envisaged by Ray Wang, Forrester [...] [...] help to weed out dead wood and under performers. They also act as the catalyst for the kind of vendor/customer partnership envisaged by Ray Wang, Forrester [...]

]]> By: A Software Insiders Point of View » Monday’s Musings: Call to Action - Updating The Enterprise Software Licensee’s Bill of Rights http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-86 A Software Insiders Point of View » Monday’s Musings: Call to Action - Updating The Enterprise Software Licensee’s Bill of Rights Mon, 15 Dec 2008 17:19:29 +0000 http://blog.softwareinsider.org/?p=389#comment-86 [...] An Enterprise Software Licensee’s Bill Of Rights Gives Users A Platform to Build a Win-Win Client Vendor Relationship [...] [...] An Enterprise Software Licensee’s Bill Of Rights Gives Users A Platform to Build a Win-Win Client Vendor Relationship [...]

]]> By: SAP and its customer relationships — SAP Watch http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-85 SAP and its customer relationships — SAP Watch Fri, 12 Dec 2008 21:15:25 +0000 http://blog.softwareinsider.org/?p=389#comment-85 [...] issues in this entire controversy. Forrester’s Ray Wang has been stressing the importance of restoring the vendor-customer relationship through this whole affair. Similarly, analyst Josh Greenbaum pointed this dilemma out months ago in [...] [...] issues in this entire controversy. Forrester’s Ray Wang has been stressing the importance of restoring the vendor-customer relationship through this whole affair. Similarly, analyst Josh Greenbaum pointed this dilemma out months ago in [...]

]]> By: A Software Insiders Point of View » Monday’s Musings: The Role of User Groups - Check and Balance http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-84 A Software Insiders Point of View » Monday’s Musings: The Role of User Groups - Check and Balance Mon, 10 Nov 2008 07:17:25 +0000 http://blog.softwareinsider.org/?p=389#comment-84 [...] Group Executive Network in making some progress on the topic of maintenance fees and improving the vendor-client commitment show how publicity and impact can shape influence.  The key is for user groups to leverage the [...] [...] Group Executive Network in making some progress on the topic of maintenance fees and improving the vendor-client commitment show how publicity and impact can shape influence.  The key is for user groups to leverage the [...]

]]> By: Roberto E. http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-83 Roberto E. Sun, 26 Oct 2008 06:46:50 +0000 http://blog.softwareinsider.org/?p=389#comment-83 When our BI vendor came down hard on contract licensing this year, we fired them. The arrogance of the vendors es too much. They think they can dictate pricing and treat us poorly. The problem is they are trying to pay for their acquisitions. That's their problemo not ours. When our BI vendor came down hard on contract licensing this year, we fired them. The arrogance of the vendors es too much. They think they can dictate pricing and treat us poorly. The problem is they are trying to pay for their acquisitions. That’s their problemo not ours.

]]> By: R "Ray" Wang http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-82 R "Ray" Wang Tue, 14 Oct 2008 04:17:18 +0000 http://blog.softwareinsider.org/?p=389#comment-82 Ronald, Very good points. this is a big part. gotta love the blog, great input into future reports! Ray Ronald,

Very good points. this is a big part. gotta love the blog, great input into future reports!

Ray

]]> By: Ronald Voets http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-85 SAP and its customer relationships — SAP Watch Fri, 12 Dec 2008 21:15:25 +0000 http://blog.softwareinsider.org/?p=389#comment-85 [...] issues in this entire controversy. Forrester’s Ray Wang has been stressing the importance of restoring the vendor-customer relationship through this whole affair. Similarly, analyst Josh Greenbaum pointed this dilemma out months ago in [...] [...] issues in this entire controversy. Forrester’s Ray Wang has been stressing the importance of restoring the vendor-customer relationship through this whole affair. Similarly, analyst Josh Greenbaum pointed this dilemma out months ago in [...]

]]> Comments on: Monday’s Musings: 5 Steps to Restoring Trust in the Vendor – Customer Relationship http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/ Your buy side advocate for enterprise apps strategies, vendor selection, & contract negotiations Sat, 31 Jul 2010 22:41:55 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Ainur http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-6846 Ainur Wed, 28 Jul 2010 08:44:46 +0000 http://blog.softwareinsider.org/?p=389#comment-6846 Totally agree with you about trust. Commonly, in B2B market it's one of the most important factors considered while making decision about partnership. Tnx for the article, took some notes for myself. Totally agree with you about trust. Commonly, in B2B market it’s one of the most important factors considered while making decision about partnership.

Tnx for the article, took some notes for myself.

]]> By: SAP software revenues plummet, announces new deal on maintenance | Irregular Enterprise | ZDNet.com http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-1638 SAP software revenues plummet, announces new deal on maintenance | Irregular Enterprise | ZDNet.com Wed, 29 Apr 2009 07:40:25 +0000 http://blog.softwareinsider.org/?p=389#comment-1638 [...] In any case, this is welcomed news and provides a hard fought win-win for the customer and the vendor-client relationship. Congratulations go out to SUGEN and SAP for coming to a common ground.  The only thing left in the [...] [...] In any case, this is welcomed news and provides a hard fought win-win for the customer and the vendor-client relationship. Congratulations go out to SUGEN and SAP for coming to a common ground.  The only thing left in the [...]

]]> By: Squaring the SAP certification and maintenance circle | Irregular Enterprise | ZDNet.com http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-1076 Squaring the SAP certification and maintenance circle | Irregular Enterprise | ZDNet.com Thu, 26 Mar 2009 02:52:55 +0000 http://blog.softwareinsider.org/?p=389#comment-1076 [...] help to weed out dead wood and under performers. They also act as the catalyst for the kind of vendor/customer partnership envisaged by Ray Wang, Forrester [...] [...] help to weed out dead wood and under performers. They also act as the catalyst for the kind of vendor/customer partnership envisaged by Ray Wang, Forrester [...]

]]> By: A Software Insiders Point of View » Monday’s Musings: Call to Action - Updating The Enterprise Software Licensee’s Bill of Rights http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-86 A Software Insiders Point of View » Monday’s Musings: Call to Action - Updating The Enterprise Software Licensee’s Bill of Rights Mon, 15 Dec 2008 17:19:29 +0000 http://blog.softwareinsider.org/?p=389#comment-86 [...] An Enterprise Software Licensee’s Bill Of Rights Gives Users A Platform to Build a Win-Win Client Vendor Relationship [...] [...] An Enterprise Software Licensee’s Bill Of Rights Gives Users A Platform to Build a Win-Win Client Vendor Relationship [...]

]]> By: SAP and its customer relationships — SAP Watch http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-85 SAP and its customer relationships — SAP Watch Fri, 12 Dec 2008 21:15:25 +0000 http://blog.softwareinsider.org/?p=389#comment-85 [...] issues in this entire controversy. Forrester’s Ray Wang has been stressing the importance of restoring the vendor-customer relationship through this whole affair. Similarly, analyst Josh Greenbaum pointed this dilemma out months ago in [...] [...] issues in this entire controversy. Forrester’s Ray Wang has been stressing the importance of restoring the vendor-customer relationship through this whole affair. Similarly, analyst Josh Greenbaum pointed this dilemma out months ago in [...]

]]> By: A Software Insiders Point of View » Monday’s Musings: The Role of User Groups - Check and Balance http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-84 A Software Insiders Point of View » Monday’s Musings: The Role of User Groups - Check and Balance Mon, 10 Nov 2008 07:17:25 +0000 http://blog.softwareinsider.org/?p=389#comment-84 [...] Group Executive Network in making some progress on the topic of maintenance fees and improving the vendor-client commitment show how publicity and impact can shape influence.  The key is for user groups to leverage the [...] [...] Group Executive Network in making some progress on the topic of maintenance fees and improving the vendor-client commitment show how publicity and impact can shape influence.  The key is for user groups to leverage the [...]

]]> By: Roberto E. http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-83 Roberto E. Sun, 26 Oct 2008 06:46:50 +0000 http://blog.softwareinsider.org/?p=389#comment-83 When our BI vendor came down hard on contract licensing this year, we fired them. The arrogance of the vendors es too much. They think they can dictate pricing and treat us poorly. The problem is they are trying to pay for their acquisitions. That's their problemo not ours. When our BI vendor came down hard on contract licensing this year, we fired them. The arrogance of the vendors es too much. They think they can dictate pricing and treat us poorly. The problem is they are trying to pay for their acquisitions. That’s their problemo not ours.

]]> By: R "Ray" Wang http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-82 R "Ray" Wang Tue, 14 Oct 2008 04:17:18 +0000 http://blog.softwareinsider.org/?p=389#comment-82 Ronald, Very good points. this is a big part. gotta love the blog, great input into future reports! Ray Ronald,

Very good points. this is a big part. gotta love the blog, great input into future reports!

Ray

]]> By: Ronald Voets http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-84 A Software Insiders Point of View » Monday’s Musings: The Role of User Groups - Check and Balance Mon, 10 Nov 2008 07:17:25 +0000 http://blog.softwareinsider.org/?p=389#comment-84 [...] Group Executive Network in making some progress on the topic of maintenance fees and improving the vendor-client commitment show how publicity and impact can shape influence.  The key is for user groups to leverage the [...] [...] Group Executive Network in making some progress on the topic of maintenance fees and improving the vendor-client commitment show how publicity and impact can shape influence.  The key is for user groups to leverage the [...]

]]> Comments on: Monday’s Musings: 5 Steps to Restoring Trust in the Vendor – Customer Relationship http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/ Your buy side advocate for enterprise apps strategies, vendor selection, & contract negotiations Sat, 31 Jul 2010 22:41:55 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Ainur http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-6846 Ainur Wed, 28 Jul 2010 08:44:46 +0000 http://blog.softwareinsider.org/?p=389#comment-6846 Totally agree with you about trust. Commonly, in B2B market it's one of the most important factors considered while making decision about partnership. Tnx for the article, took some notes for myself. Totally agree with you about trust. Commonly, in B2B market it’s one of the most important factors considered while making decision about partnership.

Tnx for the article, took some notes for myself.

]]> By: SAP software revenues plummet, announces new deal on maintenance | Irregular Enterprise | ZDNet.com http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-1638 SAP software revenues plummet, announces new deal on maintenance | Irregular Enterprise | ZDNet.com Wed, 29 Apr 2009 07:40:25 +0000 http://blog.softwareinsider.org/?p=389#comment-1638 [...] In any case, this is welcomed news and provides a hard fought win-win for the customer and the vendor-client relationship. Congratulations go out to SUGEN and SAP for coming to a common ground.  The only thing left in the [...] [...] In any case, this is welcomed news and provides a hard fought win-win for the customer and the vendor-client relationship. Congratulations go out to SUGEN and SAP for coming to a common ground.  The only thing left in the [...]

]]> By: Squaring the SAP certification and maintenance circle | Irregular Enterprise | ZDNet.com http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-1076 Squaring the SAP certification and maintenance circle | Irregular Enterprise | ZDNet.com Thu, 26 Mar 2009 02:52:55 +0000 http://blog.softwareinsider.org/?p=389#comment-1076 [...] help to weed out dead wood and under performers. They also act as the catalyst for the kind of vendor/customer partnership envisaged by Ray Wang, Forrester [...] [...] help to weed out dead wood and under performers. They also act as the catalyst for the kind of vendor/customer partnership envisaged by Ray Wang, Forrester [...]

]]> By: A Software Insiders Point of View » Monday’s Musings: Call to Action - Updating The Enterprise Software Licensee’s Bill of Rights http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-86 A Software Insiders Point of View » Monday’s Musings: Call to Action - Updating The Enterprise Software Licensee’s Bill of Rights Mon, 15 Dec 2008 17:19:29 +0000 http://blog.softwareinsider.org/?p=389#comment-86 [...] An Enterprise Software Licensee’s Bill Of Rights Gives Users A Platform to Build a Win-Win Client Vendor Relationship [...] [...] An Enterprise Software Licensee’s Bill Of Rights Gives Users A Platform to Build a Win-Win Client Vendor Relationship [...]

]]> By: SAP and its customer relationships — SAP Watch http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-85 SAP and its customer relationships — SAP Watch Fri, 12 Dec 2008 21:15:25 +0000 http://blog.softwareinsider.org/?p=389#comment-85 [...] issues in this entire controversy. Forrester’s Ray Wang has been stressing the importance of restoring the vendor-customer relationship through this whole affair. Similarly, analyst Josh Greenbaum pointed this dilemma out months ago in [...] [...] issues in this entire controversy. Forrester’s Ray Wang has been stressing the importance of restoring the vendor-customer relationship through this whole affair. Similarly, analyst Josh Greenbaum pointed this dilemma out months ago in [...]

]]> By: A Software Insiders Point of View » Monday’s Musings: The Role of User Groups - Check and Balance http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-84 A Software Insiders Point of View » Monday’s Musings: The Role of User Groups - Check and Balance Mon, 10 Nov 2008 07:17:25 +0000 http://blog.softwareinsider.org/?p=389#comment-84 [...] Group Executive Network in making some progress on the topic of maintenance fees and improving the vendor-client commitment show how publicity and impact can shape influence.  The key is for user groups to leverage the [...] [...] Group Executive Network in making some progress on the topic of maintenance fees and improving the vendor-client commitment show how publicity and impact can shape influence.  The key is for user groups to leverage the [...]

]]> By: Roberto E. http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-83 Roberto E. Sun, 26 Oct 2008 06:46:50 +0000 http://blog.softwareinsider.org/?p=389#comment-83 When our BI vendor came down hard on contract licensing this year, we fired them. The arrogance of the vendors es too much. They think they can dictate pricing and treat us poorly. The problem is they are trying to pay for their acquisitions. That's their problemo not ours. When our BI vendor came down hard on contract licensing this year, we fired them. The arrogance of the vendors es too much. They think they can dictate pricing and treat us poorly. The problem is they are trying to pay for their acquisitions. That’s their problemo not ours.

]]> By: R "Ray" Wang http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-82 R "Ray" Wang Tue, 14 Oct 2008 04:17:18 +0000 http://blog.softwareinsider.org/?p=389#comment-82 Ronald, Very good points. this is a big part. gotta love the blog, great input into future reports! Ray Ronald,

Very good points. this is a big part. gotta love the blog, great input into future reports!

Ray

]]> By: Ronald Voets http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-83 Roberto E. Sun, 26 Oct 2008 06:46:50 +0000 http://blog.softwareinsider.org/?p=389#comment-83 When our BI vendor came down hard on contract licensing this year, we fired them. The arrogance of the vendors es too much. They think they can dictate pricing and treat us poorly. The problem is they are trying to pay for their acquisitions. That's their problemo not ours. When our BI vendor came down hard on contract licensing this year, we fired them. The arrogance of the vendors es too much. They think they can dictate pricing and treat us poorly. The problem is they are trying to pay for their acquisitions. That’s their problemo not ours.

]]> Comments on: Monday’s Musings: 5 Steps to Restoring Trust in the Vendor – Customer Relationship http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/ Your buy side advocate for enterprise apps strategies, vendor selection, & contract negotiations Sat, 31 Jul 2010 22:41:55 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Ainur http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-6846 Ainur Wed, 28 Jul 2010 08:44:46 +0000 http://blog.softwareinsider.org/?p=389#comment-6846 Totally agree with you about trust. Commonly, in B2B market it's one of the most important factors considered while making decision about partnership. Tnx for the article, took some notes for myself. Totally agree with you about trust. Commonly, in B2B market it’s one of the most important factors considered while making decision about partnership.

Tnx for the article, took some notes for myself.

]]> By: SAP software revenues plummet, announces new deal on maintenance | Irregular Enterprise | ZDNet.com http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-1638 SAP software revenues plummet, announces new deal on maintenance | Irregular Enterprise | ZDNet.com Wed, 29 Apr 2009 07:40:25 +0000 http://blog.softwareinsider.org/?p=389#comment-1638 [...] In any case, this is welcomed news and provides a hard fought win-win for the customer and the vendor-client relationship. Congratulations go out to SUGEN and SAP for coming to a common ground.  The only thing left in the [...] [...] In any case, this is welcomed news and provides a hard fought win-win for the customer and the vendor-client relationship. Congratulations go out to SUGEN and SAP for coming to a common ground.  The only thing left in the [...]

]]> By: Squaring the SAP certification and maintenance circle | Irregular Enterprise | ZDNet.com http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-1076 Squaring the SAP certification and maintenance circle | Irregular Enterprise | ZDNet.com Thu, 26 Mar 2009 02:52:55 +0000 http://blog.softwareinsider.org/?p=389#comment-1076 [...] help to weed out dead wood and under performers. They also act as the catalyst for the kind of vendor/customer partnership envisaged by Ray Wang, Forrester [...] [...] help to weed out dead wood and under performers. They also act as the catalyst for the kind of vendor/customer partnership envisaged by Ray Wang, Forrester [...]

]]> By: A Software Insiders Point of View » Monday’s Musings: Call to Action - Updating The Enterprise Software Licensee’s Bill of Rights http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-86 A Software Insiders Point of View » Monday’s Musings: Call to Action - Updating The Enterprise Software Licensee’s Bill of Rights Mon, 15 Dec 2008 17:19:29 +0000 http://blog.softwareinsider.org/?p=389#comment-86 [...] An Enterprise Software Licensee’s Bill Of Rights Gives Users A Platform to Build a Win-Win Client Vendor Relationship [...] [...] An Enterprise Software Licensee’s Bill Of Rights Gives Users A Platform to Build a Win-Win Client Vendor Relationship [...]

]]> By: SAP and its customer relationships — SAP Watch http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-85 SAP and its customer relationships — SAP Watch Fri, 12 Dec 2008 21:15:25 +0000 http://blog.softwareinsider.org/?p=389#comment-85 [...] issues in this entire controversy. Forrester’s Ray Wang has been stressing the importance of restoring the vendor-customer relationship through this whole affair. Similarly, analyst Josh Greenbaum pointed this dilemma out months ago in [...] [...] issues in this entire controversy. Forrester’s Ray Wang has been stressing the importance of restoring the vendor-customer relationship through this whole affair. Similarly, analyst Josh Greenbaum pointed this dilemma out months ago in [...]

]]> By: A Software Insiders Point of View » Monday’s Musings: The Role of User Groups - Check and Balance http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-84 A Software Insiders Point of View » Monday’s Musings: The Role of User Groups - Check and Balance Mon, 10 Nov 2008 07:17:25 +0000 http://blog.softwareinsider.org/?p=389#comment-84 [...] Group Executive Network in making some progress on the topic of maintenance fees and improving the vendor-client commitment show how publicity and impact can shape influence.  The key is for user groups to leverage the [...] [...] Group Executive Network in making some progress on the topic of maintenance fees and improving the vendor-client commitment show how publicity and impact can shape influence.  The key is for user groups to leverage the [...]

]]> By: Roberto E. http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-83 Roberto E. Sun, 26 Oct 2008 06:46:50 +0000 http://blog.softwareinsider.org/?p=389#comment-83 When our BI vendor came down hard on contract licensing this year, we fired them. The arrogance of the vendors es too much. They think they can dictate pricing and treat us poorly. The problem is they are trying to pay for their acquisitions. That's their problemo not ours. When our BI vendor came down hard on contract licensing this year, we fired them. The arrogance of the vendors es too much. They think they can dictate pricing and treat us poorly. The problem is they are trying to pay for their acquisitions. That’s their problemo not ours.

]]> By: R "Ray" Wang http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-82 R "Ray" Wang Tue, 14 Oct 2008 04:17:18 +0000 http://blog.softwareinsider.org/?p=389#comment-82 Ronald, Very good points. this is a big part. gotta love the blog, great input into future reports! Ray Ronald,

Very good points. this is a big part. gotta love the blog, great input into future reports!

Ray

]]> By: Ronald Voets http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-82 R "Ray" Wang Tue, 14 Oct 2008 04:17:18 +0000 http://blog.softwareinsider.org/?p=389#comment-82 Ronald, Very good points. this is a big part. gotta love the blog, great input into future reports! Ray Ronald,

Very good points. this is a big part. gotta love the blog, great input into future reports!

Ray

]]> Comments on: Monday’s Musings: 5 Steps to Restoring Trust in the Vendor – Customer Relationship http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/ Your buy side advocate for enterprise apps strategies, vendor selection, & contract negotiations Sat, 31 Jul 2010 22:41:55 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Ainur http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-6846 Ainur Wed, 28 Jul 2010 08:44:46 +0000 http://blog.softwareinsider.org/?p=389#comment-6846 Totally agree with you about trust. Commonly, in B2B market it's one of the most important factors considered while making decision about partnership. Tnx for the article, took some notes for myself. Totally agree with you about trust. Commonly, in B2B market it’s one of the most important factors considered while making decision about partnership.

Tnx for the article, took some notes for myself.

]]> By: SAP software revenues plummet, announces new deal on maintenance | Irregular Enterprise | ZDNet.com http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-1638 SAP software revenues plummet, announces new deal on maintenance | Irregular Enterprise | ZDNet.com Wed, 29 Apr 2009 07:40:25 +0000 http://blog.softwareinsider.org/?p=389#comment-1638 [...] In any case, this is welcomed news and provides a hard fought win-win for the customer and the vendor-client relationship. Congratulations go out to SUGEN and SAP for coming to a common ground.  The only thing left in the [...] [...] In any case, this is welcomed news and provides a hard fought win-win for the customer and the vendor-client relationship. Congratulations go out to SUGEN and SAP for coming to a common ground.  The only thing left in the [...]

]]> By: Squaring the SAP certification and maintenance circle | Irregular Enterprise | ZDNet.com http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-1076 Squaring the SAP certification and maintenance circle | Irregular Enterprise | ZDNet.com Thu, 26 Mar 2009 02:52:55 +0000 http://blog.softwareinsider.org/?p=389#comment-1076 [...] help to weed out dead wood and under performers. They also act as the catalyst for the kind of vendor/customer partnership envisaged by Ray Wang, Forrester [...] [...] help to weed out dead wood and under performers. They also act as the catalyst for the kind of vendor/customer partnership envisaged by Ray Wang, Forrester [...]

]]> By: A Software Insiders Point of View » Monday’s Musings: Call to Action - Updating The Enterprise Software Licensee’s Bill of Rights http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-86 A Software Insiders Point of View » Monday’s Musings: Call to Action - Updating The Enterprise Software Licensee’s Bill of Rights Mon, 15 Dec 2008 17:19:29 +0000 http://blog.softwareinsider.org/?p=389#comment-86 [...] An Enterprise Software Licensee’s Bill Of Rights Gives Users A Platform to Build a Win-Win Client Vendor Relationship [...] [...] An Enterprise Software Licensee’s Bill Of Rights Gives Users A Platform to Build a Win-Win Client Vendor Relationship [...]

]]> By: SAP and its customer relationships — SAP Watch http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-85 SAP and its customer relationships — SAP Watch Fri, 12 Dec 2008 21:15:25 +0000 http://blog.softwareinsider.org/?p=389#comment-85 [...] issues in this entire controversy. Forrester’s Ray Wang has been stressing the importance of restoring the vendor-customer relationship through this whole affair. Similarly, analyst Josh Greenbaum pointed this dilemma out months ago in [...] [...] issues in this entire controversy. Forrester’s Ray Wang has been stressing the importance of restoring the vendor-customer relationship through this whole affair. Similarly, analyst Josh Greenbaum pointed this dilemma out months ago in [...]

]]> By: A Software Insiders Point of View » Monday’s Musings: The Role of User Groups - Check and Balance http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-84 A Software Insiders Point of View » Monday’s Musings: The Role of User Groups - Check and Balance Mon, 10 Nov 2008 07:17:25 +0000 http://blog.softwareinsider.org/?p=389#comment-84 [...] Group Executive Network in making some progress on the topic of maintenance fees and improving the vendor-client commitment show how publicity and impact can shape influence.  The key is for user groups to leverage the [...] [...] Group Executive Network in making some progress on the topic of maintenance fees and improving the vendor-client commitment show how publicity and impact can shape influence.  The key is for user groups to leverage the [...]

]]> By: Roberto E. http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-83 Roberto E. Sun, 26 Oct 2008 06:46:50 +0000 http://blog.softwareinsider.org/?p=389#comment-83 When our BI vendor came down hard on contract licensing this year, we fired them. The arrogance of the vendors es too much. They think they can dictate pricing and treat us poorly. The problem is they are trying to pay for their acquisitions. That's their problemo not ours. When our BI vendor came down hard on contract licensing this year, we fired them. The arrogance of the vendors es too much. They think they can dictate pricing and treat us poorly. The problem is they are trying to pay for their acquisitions. That’s their problemo not ours.

]]> By: R "Ray" Wang http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-82 R "Ray" Wang Tue, 14 Oct 2008 04:17:18 +0000 http://blog.softwareinsider.org/?p=389#comment-82 Ronald, Very good points. this is a big part. gotta love the blog, great input into future reports! Ray Ronald,

Very good points. this is a big part. gotta love the blog, great input into future reports!

Ray

]]> By: Ronald Voets http://blog.softwareinsider.org/2008/10/12/mondays-musings-5-steps-to-restoring-trust-in-the-vendor-customer-relationship/comment-page-1/#comment-81 Ronald Voets Mon, 13 Oct 2008 19:08:18 +0000 http://blog.softwareinsider.org/?p=389#comment-81 I would like to add one more: Increase customer intimacy. Listening to your customers, being approachable and 'do as you promise', may seem as hygiene factors in a vendor-customer relationship, but as I've experienced it is something that's definately worthwhile to analyze for your own company. I would like to add one more: Increase customer intimacy. Listening to your customers, being approachable and ‘do as you promise’, may seem as hygiene factors in a vendor-customer relationship, but as I’ve experienced it is something that’s definately worthwhile to analyze for your own company.

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