FORWARD AND COMMENTARY
In the second update to the industry's only business process-focused assessment of its kind, we evaluated eight leading order management hubs in a 152-criteria evaluation. The Forrester Wave provided head to head comparison of which order management hub solution would best support the 20 steps in a perfect order. Importantly, the end to end business process included four major sub processes: Opportunity to Order Capture, Order Capture to Order Fulfillment, Order Fulfillment to order Completion, and Order Completion to Cash.
These demo-based product evaluations were conducted from April 2008 to August 2008 and interviewed eight vendor and 40 user companies including: Amdocs, Epicor Software, Infor, Manhattan Associates, Microsoft, Oracle (E-Business Suite and Siebel), SAP, and Sterling Commerce. Unlike other analyst evaluations, the Forrester Wave contains no "magic" and provides end users with both transparency of the scoring process and flexibility to personalize weightings to best meet an end user's scenario. The tool is accessible via an XL spreadsheet.
RESEARCH HIGHLIGHTS
Introduction
Perfect orders drive a direct correlation to positive stakeholder satisfaction scores. Despite the benefits, success in consistently delivering a perfect order eludes many enterprises because existing systems lack the process and functional flexibility to deftly move orders across the end-to-end order management cycle. With pressure on enterprises to seek new ways to create market differentiation, order management hubs rise to prominence because:
- Process-centric views trump yesterday's functional fiefdoms.
- Standardized best practices provide little value in today's constant world of change.
Source: Forrester Research, Inc.
Report Links Click on the link for the in-depth details and scores related to the 152 criteria used in this Forrester report: The Forrester WaveTM: Order Management Hubs, Q4 2008. For media courtesy requests, please send me an email to rwang@forrester.com Your POV. Would love your feedback on the report. You can post here or send me a private email to rwang0@gmail.com. Copyright © 2008 R Wang. All rights reserved.
4 Comments »
Ray, any reason you didn’t evaluate Infor’s Baan products and Syteline? We are looking at them in relationship to Oracle’s JD Edwards as well as the Lawson Intentia product. Our manufacturing engineer to order requirements are more mid-market.
Jenny
Yes… Syteline has a great local vendor in Kansas… Wichita KS… can you include it?
Ray, Where did the term “Order Management Hub” come from and when used does the OMH become the system of record for customer orders or does it serve as a central place to manage orders stored on other back end systems?
Hi Michael,
Theoretically, you can apply order management hubs in a centralized fashion and apply a referential data model like an MDM system with the master data management object as an order. What’s most common is a centralized order hub that becomes the system of record. Hope this helps. if you are a Forrester client, please schedule an inquiry and we can talk more.
Cheers!
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