Poll/Survey: It’s Time To Update The Enterprise Software Licensee Bill of Rights!

Published on March 5, 2009 by R "Ray" Wang

Now’s The Time To Assert Your Rights

With the market now in favor of the enterprise software licensee, its now time to update the Enterprise Software Licensee’s Bill of Rights to include newer topics such as virtualization, SaaS and subscription pricing, newer usage based pricing models, open source, and vendor lock-in avoidance.  As mentioned in a call to action in a December 2008 Monday’s Musings, this groundbreaking report, originally published in December 2006, will be updated to reflect current market conditions.  The goal – improve this reusable contract negotiation model that cuts across the 5 key phases of the software ownership life cycle:

  1. Selection
  2. Implementation
  3. Utilization
  4. Maintenance
  5. Retirement

An Enterprise Software Licensee’s Bill Of Rights Gives Users A Platform to Build a Win-Win Client Vendor Relationship

eslbor
December 2006 Enterprise Software Licensee's Bill of Rights

Your POV

So based on some key market changes, here’s my challenge to you.

  1. What rights should be added?
  2. What rights should be updated?
  3. What rights should be retired?

Take the new poll on what rights should be included in the 2009 Enterprise Software Licensee Bill of Rights or send me a private email to rwang0 at gmail dot com.  Posts are preferred!  For every good idea or comment, whether or not we use your idea, we’ll send you a copy of the final report.  Let’s put the collective wisdom of the web to work and help our end user clients create a fair win-win playing field with the vendors.  We’ll be publishing the official update in Q2 2009.  Thanks and look forward to your input!

Copyright © 2009 R Wang. All rights reserved.

  • How about the most basic of things, a set of common facts on the relationship for both the enterprise and the ISV.

    Access to training materials, ability to remix licenses based on changing requirements, and levels of support are all potentially important things, but if you don’t know what rights you have for specific products and vendors, or conversely with specific customers, then you can’t take advantage of them.

    It’s similar to all those benefits you may get with credit cards (or recently in my case AARP) such as travel insurance, discounts with e-tailers and extended warranties; they may sound good when you first sign up, but but most of us probably forget what they are and to take advantage of what we have.

    So along the lines of the real first amendment, how about some transparency of what rights one has, and where one stands in exercising them? If I’ve licensed 1,000 users, how many am I using? Can you let me easily see to what level of support I have access?

    Our survey shows increasing interest from vendors and enterprises in creating more transparency about these rights (entitlements) and their use, so maybe your posting will help to increase momentum.

    Roger

  • AJ, these are great suggestions that we will definitely consider! Thanks again for your ideas!

  • I would add:

    – Access to training materials (like CustomerSource @ Microsoft Dynamics)
    – Extended support possibilities
    – Ability to skip releases

    Regards
    AJ

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