Annual Evaluation On SaaS Satisfaction Begins This Fall
The Software Insider Insights™ solution evaluation and buyer comparison tool will launch this Fall. The first report focuses on Customer Centric Cloud Agreements – Software-as-a-Service (SaaS). This evaluation will:
- Identify the leading seller/vendors delivering SaaS based applications that adhere to the spirit of the cloud
- Evaluate seller/vendors performance against the latest provisions in the Customer Bill of Rights: Software as a Service (see Figure 1)
- Recognize seller/vendors who deliver a customer centric approach to SaaS solutions.
Invited Vendors Represent Today’s SaaS Leaders
The 2010 Customer Centric Cloud Agreements- SaaS evaluation ranks the most popular vendors by inquiry and contract frequency. The invited participants also qualified based on overall total number of subscribers. The current list of evaluated vendors will include:
- Epicor Lite
- Microsoft Dynamics CRM OnDemand
- Oracle Siebel OnDemand
- Plex Systems
- RightNow Technologies
- SAP ByD
- Ultimate Software
Your POV: Your Input Makes The Difference
As part of the Insider Insights evaluation process, input from users will be incorporated into the evaluation process. Please take the time to complete this short 10 question survey. As an added incentive, 5 respondents will be randomly chosen on September 30th to win a free 30 minute advisory call with R “Ray” Wang to be used by 2010.
Share with us your input here:
Resources And Related Research:
Reprints can be purchased through the Software Insider brand. To request official reprints in PDF format, please contact firstname.lastname@example.org.
Although we work closely with many mega software vendors, we want you to trust us. Epicor, Microsoft, Oracle, RightNow, SAP, and Ultimate our currently clients of Altimeter Group but not Insider Associates. For the full disclosure policy please refer here.
Copyright © 2010 R Wang and Insider Associates, LLC. All rights reserved.