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Monday’s Musings: Q1 2011 State of Social CRM and CRM From An EMEA Point Of View
Posted By R "Ray" Wang On January 31, 2011 @ 19:20 In BPO,Cloud,Cloud BPO,cloud computing,Cloud options,crm;,customer relationship management,customer relationship management (CRM),design thinking,EMEA,Monday's Musings,R "Ray" Wang;,rwang0,SCRM,Social CRM,Software Insider,SoftwareInsider,Trip Report | 6 Comments
Greeting from London! It’s been a great surprise to enjoy the sunny and warm weather (by UK standards) as I readjust my body clock. Thankfully, I’ve had a chance to catch up with a few new and old clients, several analysts, media moguls, and in real life meetups w/ close relationships (i.e. @grahamhill and @buchanla) built over Twitter. Nothing beats in-person conversations and I’m thankful we could connect on the state of disruptive technologies such as Social CRM, CRM, Cloud optimization, gamification, and mobile enterprise. A few trends from some great discussions and debates:
Are you in EMEA and deploying Social CRM? What’s working? What lessons have you learned? Share your thoughts here or send a private email to rwang0 at gmail dot com or r at softwaresinsider dot org and we’ll keep your anonymity.
Please let us know if you need help with your Social CRM/ Social Business efforts. Here’s how we can assist:
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