Archive for August, 2011

Monday’s Musings: Balancing The Six S’s In Consumerization Of IT

A Natural Equilibrium Exists Among The 6 S’s Of Enterprise Class Consumerization of IT

The recent Harvard Business Review post titled, “Coming to Terms with the Consumerization of IT” (CoIT), identifies six factors for the basis of balancing enterprise class requirements.  Success requires a natural equilibrium between business needs and IT requirements as evidenced (see Figure 1).

Figure 1.  Organizations Must Balance The Six S’s To Achieve Enterprise Class CoIT

The Bottom Line: Five Factors Often Tip The Balance In Equilibrium

More…

Monday’s Musings: A Working Vendor Landscape For Social Business

Confusion Persists In The Social Business Market

As with any new disruptive technology, the social business solution landscape faces a dynamic, confusing, and converging market. As vendors seek to grab mind share and market share, customers and prospects remain confused as to what are the right business problems to address with social business. However, rampant confusion among users hampers efforts to solve business issues. Three key factors accelerate this level of confusion:

  1. Early adopter market. Constantly changing conditions force customers to alter original plans as executive sponsorship fluctuates from intense to pensive and back to intense in short cycles. Projects remain secretive for competitive advantage reasons. Consequently, prospects lack strong case studies to build off of despite peer groups, adoption networks. Prospects seek metrics that matter and relevant use cases.
  2. Consumerization of IT. With increased social media penetration, success in consumer grade products highlight the potential for enterprise adoption. However, most enterprise class products remain one to two generations behind in achieving similar capabilities. As business users gravitate towards simple, scalable, and sexy attributes; IT departments seek to rein in shadow IT efforts with safety, security, and sustainability requirements.
  3. Marketing mayhem. Fast paced markets always generate hype in marketing messages. Hence, legacy collaboration, community platform, CRM, unified communications, integration platform, and office productivity vendors seek to reposition themselves and address the emerging and trendy social business use cases customers seek.

Social Business Vendors Converge Towards Business Value Sweet Spot

The vendor landscape for social business market represents a diverse and broad collection of solutions.  Vendors approach the market from multiple heritage points, technologies, and markets.  Four key criteria cut across two axes (see Figure 1):

  1. External facing vs internal facing.  External facing includes customers, partners, and suppliers.  Internal facing include employees and trusted networks within the corporate firewall.
  2. Platforms and infrastructure vs purpose built solutions.  Platforms and infrastructure referred to core technology solutions.  Purpose built solutions address specific applications.

Figure 1. Social Business Vendors Converge Towards Business Value Sweet Spot (Working Draft)

More…

Event Report: SAUG Summit 2011 Attendees Show A Shift From SAP Centricity To Purpose Built

Summit Brings A Cadre Of Thought Leaders To User Group Attendees


The SAP Australian User’s Group held their annual summit once again at the Sydney Convention Centre in Darling Harbour from August 2nd to August 4th.  With around 600 attendees, the keynotes covered many of the hot topics about SAP ownership, road maps, and best practices. Some highlights include:

  • Christian Thompson, Director of Information Services at CITIC Pacific Mining discussed their experiences with growth and to go cloud or not.
  • Jeff Word, Vice President of Product Strategy at SAP shared the latest SAP Technology strategy in his keynote and delivered a standing room only, four hour deep dive, on HANA that was a must attend event.
  • John Kelvie, IS Director at Fonterra outlined how their company replaced legacy systems with SAP for a future SAP road map. John provided detailed examples of what worked and what didn’t.
  • Bridgette Chambers, CEO of the America’s SAP User Group (ASUG) introduced the concept of Infinite ROI. She expressed how to take advantage of timeless software.
  • Malcolm Humphries, BI Solutions Architect at Fonterra; and Keith Murray, Global Product Manager for SAP In-memory computing at IBM shared real-world experiences of how BWA can be deployed and the realities of the SAP’s new HANA in-memory product. This session blew away most marketing fluff presentations at Sapphire 2011 this year.

In addition, breakout sessions focused on industries, solutions, business/analytics, and IT organization/Technology, and BOBJ.  Of particular interest was the excellent session put on by Peter Dee, Head of Upgrade Centre, SAP Asia Pacific Japan. He provided some pragmatic approaches to managing cost effective upgrades.

Meanwhile, the mobile sessions, BI sessions, and solution manager sessions received a lot of attention.  Of note, Australian SAP Mentors Matt Harding, Paul Hawking, Ingo Hilgefort, Nigel James, John Moy, Graham Robinson, and Tony de Thomasi were in attendance providing their wisdom and insights throughout the event.

Australian SAP Users Upgrading But Moving Away From SAP Centric Strategy

Traditionally an SAP only and SAP centric market, conversations with attendees confirmed a significant shift in approach.  Cloud computing, mobile enablement, business pressures, and the need to align with business strategy have driven many Australian SAP customers to stray away from a single vendor approach.  For instance, on the mobile side, SkyTech’s offerings show good penetration.  For collaboration solutions SharePoint and Yammer appear to have gained mind share.  CRM remains dominated by Salesforce.com and Microsoft CRM.  Analytics discussions include Business Objects but IBM Cognos, Oracle Hyperion, QlikTech, and other cloud based solutions show significant presence in conversations.

During the Future of Enterprise Software and SAP keynote, an informal poll of the 650+ attendees revealed the following SAP strategies (see Figure 1):

  • Stay with status quo: 15%
  • Move to shiny new SAP: 20%
  • Stabilize SAP and augment: 25%
  • Modernize SAP and surround with best of breed: 40%

Figure 1. Four Paths To SAP Optimization

With 65% of the respondents considering solutions outside the SAP sphere, SAP HQ should take note that the Fortress SAP approach no longer holds true in ANZ.  The good news – 60% of respondents have made the decision to upgrade to the latest SAP products and remain interested in having SAP as part of their long term strategy. SAP remains in good relationships with its key customers. While customers do see SAP as a core part of their strategy, it is not the only strategy.

More…

Press Release: Mobile Device Management and Veteran Infrastructure Analyst Charles Brett Joins Constellation Research, Inc.

Madrid, Spain – August 1, 2011
9:30 AM (GMT -5:00) Pacific Standard Time

Constellation Research Inc, a next generation research analyst and advisory firm helping clients achieve business value from emerging and disruptive technologies, announced today that Charles Brett has joined as a Vice-President & Principal Analyst. With over 25 years of industry experience, Charles has been a consultant, industry analyst and author covering in most areas involving software infrastructure, middleware and enterprise architecture. At Constellation he will start by focusing on Mobile App Management in the Enterprise (and application development) looking at how smart devices can be used in business and the issues associated. He will also cover virtualization, CEP/EP, and other infrastructure/ integration/middleware issues.

For 25+ years Charles Brett has focused on applying common sense to the application of technologies, especially software ones, in organizations of all sizes around the world. Though concentrating at Constellation on MDM (Mobile Device Management) he has previously consulted and worked with users and vendors on high performance, low cost processing (including organization-specific cloud-like computing), event processing/complex event processing (especially when combined with GPS), enterprise architecture (including automating the discovery and management of applications), plus integration of diverse systems, virtualization and how to cut costs and electronic publishing. He has an ongoing interest in automated metering for the electricity, gas and water industries. Specific sectors of interest and experience finance (especially systems supporting wholesale finance), telecommunications and energy (and its conservation).

More…