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Event Report: 2013 Capgemini India Analyst & Advisor Day #CGAR2013
Posted By R "Ray" Wang On February 17, 2013 @ 21:42 In analyst event,Apps Strategy,BI,Big Data,bigdata,BPO,business process,business process improvement,business process optimization,business process outsourcing,business process transformation,business technology,business transformation,Capgemini,Capgemini India,Constellation Research,customer engagement,customer experience,customer experience management,cxp,enterprise applications,enterprise apps,Enterprise apps strategy,Enterprise Business Apps,Enterprise Class,event report,India,IT Services,IT services firms,management consulting,Matrix Commerce,Next Gen Customer,Next Gen Customer Experience,Next Gen CXP,Next Generation Customer Experience,NextGenCXP,R "Ray" Wang;,rwang0,service providers,shared services,Software Insider,SoftwareInsider,vendor strategy | No Comments
Capgemini India Plays A Key Role In The Global Delivery Model
Analyst and advisors gathered on February 12th, 2013 at Capgemini’s India headquarters located near the trendy and upmarket Powai suburbs of Mumbai. Capgemini India’s CEO, Aruna Jayanthi welcomed guests with a perspective on Capgemini India’s progress. With more than 40,000 people, the team plans to grow to 70,000 people in 3 years at almost a 20% CAGR year-over-year. Aruna sees the potential for up to 70% of Capgemini’s infrastructure services delivery to come from India.
As part of the non-linear growth plan, Capgemini intends to rely on a shared services model and platform between multiple delivery centres critical for scale and growth. The good news – Capgemini India expects a reduction in the double digit wage inflation of the past 24 months. Forecasts call for 5 to 9% for 2013. Her three focus areas include growth, continued investments, and building end-to-end capability in India.
The analyst and advisor day was hosted in Capgemini’s Accelerated Solutions Environment (ASE). The ASE combines a patented methodology with a unique, open work environment to deliver large scale facilitated sessions geared at accelerating timelines, gaining alignment and mitigating risks. ASE’s provide a safe and effective place for collaboration and innovation.
Under this year’s theme of transforming customer experience, sessions touched on nine key areas:
Figure 1. Cap Gemini’s ASE Uniquely Creates Visual Story Telling Via Graphic Recorders
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The Bottom Line: Capgemini India Taking Key Steps To Support Nonlinear Growth Opportunities
Today’s Indian IT services firms have maxed out their current business models. The shift in technology decision-making to the business side, along with buyers’ need for innovation and their move to purchasing business outcomes (rather than just technology), have altered the demand-side environment in the technology space. On the other hand, commoditization of services, vendor consolidation, erosion of the offshore cost advantage, and intense competition from the big multinational providers have all led to declining margins among most Indian IT services providers.
With cloud, mobility, social, Big Data, and unified communications and video becoming pervasive, four business models have emerged to not only meet client needs, but also spur non-linear growth for IT services firms. According to Constellation, by applying differentiated intellectual property (IP) creation, enabling Big Data business models, delivering innovation value chains and leading partner ecosystems, Indian IT services firms can create new high-volume, high-value opportunities to fend off margin threats and become truly global players.
Capgemini India plays a special role in allowing Capgemini to deliver around a customer centric model where consulting, apps, infrastructure, and BPO can co-exist. The secret will require a leadership team that incentivizes the organization to take a customer centric approach instead of a P&L approach while maintaining Capgemini’s unique and effective decentralized model. The shift will not be easy, however the pieces are in place.
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 matrix commerce: http://www.constellationrg.com/blog/2013/01/press-release-constellation-publishes-big-idea-report-introducing-matrix-commerce
 big data business models. : http://blogs.hbr.org/cs/2012/12/what_a_big-data_business_model.html
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