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Tuesday’s Tip: Applying The Five Stages Of Adoption Towards SCRM Projects

Social CRM Faces Initial Adoption Hurdles From Management In 1969, Elisabeth Kübler-Ross introduced the “Five Stages of Grief” in her book, On Death and Dying. These five stages can be summed up as denial, anger, bargaining, depression, and acceptance.  When applied to disruptive technology adoption by organizations, the “Five Stages” framework provides clear insight in […]

Posted by R "Ray" Wang on July 5, 2010

13 Comments

Thursday’s Disruptive Tech Showcase: RainStor Tackles The Tough Challenges Of Information Preservation

Organizations Facing The Big Data Problem Must Solve The TCO Of Data Retention The explosion in data volumes from terabytes to petabytes (i.e. 1 quadrillion bytes) drives many organizations to identify cost effective solutions for the retention and on demand retrieval of historical data.  More importantly, organizations must meet a plethora of changing business and […]

Posted by R "Ray" Wang on July 1, 2010

1 Comment

Research Report: Rethink Your Next Generation Business Intelligence Strategy

BI Solutions Must Address The Information Management Matrix A confluence of changing business requirements and on-going vendor consolidation leads many organizations to rethink their business intelligence (BI) strategies.  Many buyers face decisions to move beyond departmental solutions or to stay with an integrated apps based BI solution.  Meanwhile, some buyers must decide whether or not […]

Posted by R "Ray" Wang on June 28, 2010

14 Comments

News Analysis: Infor Bets On Microsoft

Infor Takes A Bold Stance By Standardizing Their Technology Stack On June 23rd, 2010,  Infor announced that the Alpharetta, GA, based software solutions provider would align its future tools and technology platform with Microsoft.  Infor intends to use and integrate Microsoft server-based products to improve time to market for future product development.  In addition, Infor […]

Posted by R "Ray" Wang on June 25, 2010

7 Comments

Research Report: How SaaS Adoption Trends Show New Shifts In Technology Purchasing Power

SaaS Adoption Surveys Often Overlook Audience Composition Over the past year, analyst firms, tech media, and even mainstream business media have happily showcased positive news about SaaS adoption.  The common theme remains clear – SaaS adoption moves beyond the tipping point in 2010.  Cloud adoption will reach a tipping point in the next 12 months.  […]

Posted by R "Ray" Wang on June 21, 2010

17 Comments

Personal Log: Welcome To The Newest Altimeter Partner, Marcia Conner!

Altimeter Adds Enterprise Collaboration I am pleased to announce that Marcia Conner has joined us as a Partner for Enterprise Collaboration.  With over two decades of deep practitioner experiences in building collaborative cultures, social business, and workplace learning, Marcia brings a highly respected and sought after point of view to the Enterprise Strategy team. As […]

Posted by R "Ray" Wang on June 9, 2010

0 Comments

Event Report: Top 10 Questions To Ask At The Microsoft TechEd/STB Analyst Summit

Clients Now See Microsoft As The Neutral Vendor, Hence All The Questions Just less than 3 years ago, Microsoft was still perceived as part of the “evil” empire.  Business leaders worried about the complicated and expensive licensing and pricing structures.  IT leaders bemoaned the lock-in and proprietary and often buggy software.  But in a reversal […]

Posted by R "Ray" Wang on June 6, 2010

9 Comments

News Analysis: Microsoft Licensing Update – May/June 2010

Keeping Up With The Latest In Microsoft Licensing Given the vast array of Microsoft products and licensing categories, an organization may often feel overwhelmed by Microsoft’s policies.  While there may be some complexity, these series of posts are designed to provide up to date commentary and analysis on new programs as they become available.  Feel […]

Posted by R "Ray" Wang on June 6, 2010

2 Comments

News Analysis: Deltek Offers To Buy Maconomy For $72.7M

Acquisition Consolidates Two Market Leaders In The Project Based Solutions Market Deltek announced on June 3rd that they would acquire Maconomy for  $72.7M ($3.39/share (DKK 20.50)).  Maconomy is a leading project based solutions (PBS) software company with ~35.6M in revenues (2009) based in Copenhagen, Denmark.  Deltek is a 265.8M revenue (2009) PBS software vendor based […]

Posted by R "Ray" Wang on June 4, 2010

1 Comment

Wednesday’s Whispers: People Whispers – May/June 2010

PEOPLE WHISPERS: MOVES, PROMOTIONS, AND MILESTONES* The tech sector continues to expand.  Significant job moves in May and June highlight the emerging  number of career opportunities.  As always, thanks for your emails and alerts.  If you’ve got a change or know of a promotion, keep dropping me a line! If you need a referral, and […]

Posted by R "Ray" Wang on June 2, 2010

1 Comment

Quarterly Financial Tracker: Q1 CY 2010 – Software’s Back With Double Digit Gains In License Growth

The majority of 21 publicly traded software vendors managed to show year-over-year (YoY) gains over the dismal beating from calendar year (CY) Q1 2009.  SaaS vendor maintained their double digit gains while on-premise vendors mostly showed positive traction (see Figure 1) and (see Figure 2).  Highlights for the 2010 CY Q1 2010 results: Big gains […]

Posted by R "Ray" Wang on May 27, 2010

5 Comments

Tuesday’s Tip: How To Evaluate Tech Projects For Business Value

Today’s Evaluation Frameworks Miss The Point Business leaders seek clarity in understanding which technology solutions drive the most business value.  Today’s frameworks often focus on a combination of: Features – ability to execute, current offering, product depth, etc Direction – vision, strategy, corporate leadership, etc. Unfortunately, the intersection of features and direction only addresses potential.  […]

Posted by R "Ray" Wang on May 25, 2010

28 Comments

News Analysis: IBM Buys Sterling Commerce From AT&T

 Merger Ties B2B Integration Tools With Selling And Fulfillment On May 24th, IBM surprised the market with its $1.4B, all-cash, definitive agreement to buy Dublin, Ohio based Sterling Commerce from AT&T.  Sterling Commerce was purchased by SBC Communications in 2000 for its strengths in B2B integration.  As an AT&T company in 2005, they acquired […]

Posted by R "Ray" Wang on May 24, 2010

4 Comments

Event Report: Sapphire 2010 Brings Customers Back To A Sense Of Normalcy

(Credit: R “Ray” Wang, Insider Associates, LLC) Co CEO’s Stabilize The Company Both SAP Co-CEO’s Bill McDermott (Orlando) and Jim Hagemann Snabe (Frankfurt) took stage on May 18, 2010, in a simulcasted keynote.  While Bill highlighted SAP’s future vision and commitment to customers, Jim focused on communicating the SAP product strategy to match the corporate […]

Posted by R "Ray" Wang on May 18, 2010

5 Comments

Polls and Surveys: Sapphire 2010 – On The Ground Collaborative Research

Collaborative Research Process At Work I’m pleased to say, that I’ll be joining fellow Enterprise Irregulars – Michael Cote, Larry Dignan, Michael Krigsman, and Vinnie Mirchandani; SAP Mentors – Dennis Howlett and Jon Reed, along with esteemed journalist Thomas Wailgum from CIO magazine to gauge the sentiment of SAP users.  We may be adding a […]

Posted by R "Ray" Wang on May 16, 2010

1 Comment

News Analysis: SAP Bets On Innovation With $5.8B Sybase Acquisition

Move Signal Seriousness To Acquire Key Innovation Driven Technologies SAP announces a $5.8B acquisition of Emeryville, CA, based Sybase.  The acquired entity will remain a stand alone company.  At first customers, prospects, and casual observers will wonder why SAP has agreed to acquire what is perceived as an aging, legacy database company.  However, industry watchers […]

Posted by R "Ray" Wang on May 12, 2010

15 Comments

News Analysis: Lithium’s Acquisition of Scout Labs Ups The Ante in Social CRM

Social Media Monitoring Addition Adds Social Customer Insight To Lithium’s Community and Social CRM Offerings Lithium, a social CRM (SCRM) and community platform vendor announced today it had acquired Scout Labs, a social media monitoring (SMM) provider.  According to a variety of sources, the estimated purchase price for the deal ranged between 20 and 25 […]

Posted by R "Ray" Wang on May 11, 2010

12 Comments

Tuesday’s Tip: How To Compare Total Ownership Costs

Apps Strategy Options Abound And Organizations Need Accurate Comparison Methodologies Recent inquiries from blog readers and client engagements highlight a growing need to compare the cost of apps strategies.  Common comparison scenarios often include: SaaS versus on-premise Upgrade versus customization Single instance versus two-tier Vendor maintenance versus third party options Custom apps versus packaged apps […]

Posted by R "Ray" Wang on May 11, 2010

3 Comments

News Analysis: Biz360 Acquisition Signals Attensity Group’s Move Into Social CRM

eService Meets Social Media Monitoring, A Natural Evolution To SCRM On April 28th, Attensity Group, an eService and semantic analytics provider announced its acquisition of Biz360, a social media monitoring (SMM) and community platform player.  Conversations with Attensity’s CMO, Michelle DeHaaf, highlight the importance of listening platforms in Attensity’s overall social CRM (customer relationship management) […]

Posted by R "Ray" Wang on May 4, 2010

2 Comments

Thursday’s Disruptive Tech Showcase: SimplyBox 2.0 Simplifies Enterprise 2.0 Collaboration

Collaboration Remains Elusive Across Applications And Enterprises Organizations seeking the benefits of collaboration and rapid knowledge sharing in Enterprise 2.0 (E2.0) solutions face several key challenges in delivering a consistent enterprise solution: Consistent tool across multiple applications and environments. Organizations want one tool to collaborate regardless of the application they are using.  Today, organizations often […]

Posted by R "Ray" Wang on April 29, 2010

9 Comments

News Analysis: Salesforce.com and VMware Up The Ante In The Cloud Wars With VMforce

VMWare and Salesforce.com Battle For The Hearts And Minds Of Cloud-Oriented Java Developers On April 27th, 2010, Salesforce.com, [NYSE: CRM] and VMware, Inc. (NYSE: VMW) formed VMforce, a strategic alliance to create a deployment environment for Java based apps in the cloud.  The Platform-as-a-Service (PaaS) offering builds on Java, Spring, VMware vSphere, and Force.com.  Key […]

Posted by R "Ray" Wang on April 29, 2010

8 Comments

News Analysis: Microsoft Licensing Update – April 2010

Welcome To The First Of A Series Of Posts On Microsoft Licensing Updates. Given the vast array of Microsoft products and licensing categories, an organization may often feel overwhelmed by Microsoft’s policies.  While there may be some complexity, these series of posts are designed to provide up to date commentary and analysis on new programs […]

Posted by R "Ray" Wang on April 28, 2010

0 Comments

Wednesday’s Whispers: People Whispers – April 2010

PEOPLE WHISPERS: MOVES, PROMOTIONS, AND MILESTONES* A very slow moving April as many change and moves were made in Q1.  So far the job prospects in tech remain excellent. As always, thanks for your emails and alerts. If you’ve got a change or know of a promotion, keep dropping me a line! If you need […]

Posted by R "Ray" Wang on April 28, 2010

2 Comments

Friday’s Feature: Microsoft Dynamics GP 2010

 Latest Release Provides Existing Customers Good Reasons To Upgrade Redmond, WA based Microsoft Corporation announced its Microsoft Dynamics GP 2010 (a.k.a. GP 11) product on April 20th, 2010.  Available May 1st 2010 in Australia, Canada, the Caribbean, the Middle East, New Zealand, South Africa, the United Kingdom, and the United States, the announcement perfectly […]

Posted by R "Ray" Wang on April 24, 2010

4 Comments

Thursday’s Disruptive Tech Showcase: SnapLogic Tackles Cloud/SaaS Integration Challenges

Demand For Complex Cloud/SaaS Based Integration Continues To Increase Organizations face a deluge of data from more and more new sources, especially in the Cloud.  Existing integration solutions often require expensive custom coding that’s purpose built; but rigid and disposable.  A change in business objects or swap out of new solutions often require brand new […]

Posted by R "Ray" Wang on April 22, 2010

0 Comments

News Analysis: Lawson Puts Its Full ERP Suite In The Cloud

Lawson External Cloud Services Represents A Big Step In On Demand ERP Options On March 31, 2010, Lawson Software (Nasdaq: LWSN) announced the Lawson External Cloud Services offering.  The venerable St. Paul, Minnesota vendor plans to deliver the full ERP Suite including Lawson S3, Lawson M3, and Lawson Talent Management via Amazon’s Elastic Compute Cloud […]

Posted by R "Ray" Wang on April 22, 2010

4 Comments

News Analysis: Oracle Acquires Phase Forward For $685M And Gains A Foothold Into The Lucrative Life Sciences Market

Oracle Adds A Trusted CTMS/EDC Solution To Its Health Sciences Portfolio On April 16th, Oracle announced its intent to acquire Phase Forward, a Cambridge, Massachusetts based Clinical Trials Management Software (CTMS) vendor and early electronic data capture (EDC) pioneer.  Phase Forward adds 335 life science, medical device, research agency, and contract research organization (CRO) customers […]

Posted by R "Ray" Wang on April 17, 2010

15 Comments

Tuesday’s Tip: Dealing With Vendor Threats To Charge For Back Maintenance Fees

Four Common Customer Scenarios Will Trigger Vendors To Raise The Back Maintenance Fee Discussion Back maintenance fees describe the amount an organization would have paid for maintenance if they would have continued to pay the usual stream required to access support, bug fixes, patches, and upgrade rights.  As economic conditions have worsened, many organizations have […]

Posted by R "Ray" Wang on April 13, 2010

5 Comments

News Analysis: Rimini Street Countersues Oracle

Rimini Street Counter Suit Focuses On Ensuring Customer Rights To Third Party Maintenance (3PM) On March 29th, 2010, Rimini Street sued Oracle for “counterclaims alleging copyright misuse, defamation, disparagement, trade libel, and unfair competition”.  The lawsuit was filed as a counter to Oracle’s February 26th, 2010 suit of Rimini Street for Intellectual Property (IP) theft.  […]

Posted by R "Ray" Wang on April 5, 2010

3 Comments

Wednesday’s Whispers: People Whispers – March 2010

PEOPLE WHISPERS: MOVES, PROMOTIONS, AND MILESTONES* As always, thanks for your emails and alerts. If you’ve got a change or know of a promotion, keep dropping me a line! If you need a referral, and we’ve worked together in the past, don’t hesitate to reach out to me via Linked In. Ashesh Badani became Sr. […]

Posted by R "Ray" Wang on March 31, 2010

1 Comment

Friday’s Feature: Workday Release 10 Moves Users One Step Closer To ERP Replacement

Workday Continues To Pioneer SaaS Success In The Enterprise Founded by Dave Duffield and Aneel Bhusri in March 2005, Workday has grown the company to over 135 customers with 80+ companies in production, 17 enterprise payroll companies, and over 400 employees in 50 countries worldwide.  Key industries include services, technology, financial services, manufacturing, healthcare, and […]

Posted by R "Ray" Wang on March 26, 2010

4 Comments

Tuesday’s Tip: Understanding The Many Flavors of Cloud Computing and SaaS

Confusion Continues With Cloud Computing And SaaS Definitions Coincidence or just brilliance must be in the air as three esteemed industry colleagues, Phil Wainewright, Michael Cote, and James Governor, have both decided to clarify definitions on SaaS and Cloud within a few days of each other.  In fact, this couldn’t be more timely as SaaS […]

Posted by R "Ray" Wang on March 22, 2010

66 Comments

User Group Event: SAP Australian User Group (SAUG) Summit 2010

Title: SAUG Summit 2010 Location: Sydney Convention and Exhibition Centre Darling Harbour, Sydney Link out: Click here Start Date: 2010-08-03 End Date: 2010-08-05 Description: Learn: Collaborate: Innovate The SAUG Summit is the largest SAP event in the Asia-Pacific region and 2010 promises to be no different. This gathering for SAP professionals attracts a wide range […]

Posted by R "Ray" Wang on March 22, 2010

0 Comments

Software Insider Index™ (SII): 2009 SII Top 35 Enterprise Business Apps Vendors™

2009 Results In Major Revenue Declines For On Premise And Officially The Year Of SaaS A review of last year’s financial performance should erase any doubts about the viability of SaaS as a deployment option and a business model.   Traditional on-premise business apps vendors took the brunt of the beating earlier in the year […]

Posted by R "Ray" Wang on March 18, 2010

13 Comments

Monday’s Musings: Avoiding Failure In Social CRM Projects Requires Ecosystem Coordination

Recent Conversations With Executives Confirm Demand For Social CRM Good news! Organizations see an opportunity to tap into the proliferation of social networking channels for their CRM initiatives.  Speaking with 23 business leaders over the past 10 days, it became obvious that Social CRM initiatives were top of mind for a few reasons: Pressure from […]

Posted by R "Ray" Wang on March 15, 2010

3 Comments

Monday’s Musings: Decoupling Support From Maintenance – What Apps Vendors Can Learn From Microsoft Dynamics

Who Says Support Has To Be Bundled With Maintenance? About a decade back, vendors would offer support and maintenance as two separate line items on their contracts.  Support would run about 5 to 10% the license fee and so would maintenance.  Keep in mind, average support and maintenance fees were under 15% back then.  Here’s […]

Posted by R "Ray" Wang on March 8, 2010

7 Comments

Research Report: The 18 Use Cases of Social CRM – The New Rules of Relationship Management

Analyzing The Demand For Use Cases In Social CRM Since joining Altimeter Group, I’ve had the pleasure of collaborating with my colleague Jeremiah Owyang on Social CRM.  On a daily basis, the requests for Social CRM strategies escalated from all parts of the organization. In fact, requests reflected all facets of CRM including the usual sales, […]

Posted by R "Ray" Wang on March 5, 2010

16 Comments

Tuesday’s Tip: When To Go With A Two-Tier ERP Strategy

Single Instance ERP Harder And Harder To Justify The holy grail of an ERP implementation used to be the single instance deployment.  However, market forces, a move to adopt new disruptive technologies, slow pace of innovation from incumbent vendors, and high maintenance fees have changed many organization’s perspectives.  Add a slew of rapidly changing business […]

Posted by R "Ray" Wang on March 2, 2010

19 Comments

Wednesday’s Whispers: People Whispers – February 2010

PEOPLE WHISPERS: MOVES, PROMOTIONS, AND MILESTONES* As always, thanks for your emails and alerts. If you’ve got a change or know of a promotion, keep dropping me a line! If you need a referral, and we’ve worked together in the past, don’t hesitate to reach out to me via Linked In. Paul Alessi is now […]

Posted by R "Ray" Wang on February 24, 2010

0 Comments

Quarterly Financial Tracker: Q4 CY 2009 SaaS Vendors Continue To Trump On Premises Vendors In YoY Growth

The Year Of SaaS Shows… And Yes, In This Economy. The recession continued to take its toll on software sales with a slight impact to the SaaS vendors.  Growth rates have come down from the high 30’s to the low 20’s.  But with “flat” the new growth metric in this down economy, SaaS vendor results […]

Posted by R "Ray" Wang on February 24, 2010

8 Comments

Monday’s Musings: Why Users Must Preserve Their Third Party Maintenance Rights

Apps Users Seek Third Party Maintenance For Cost, Value, and Service Updated surveys from inquiries, client conversations, and user group meetings show a 113.8% increase in interest in third party maintenance (3PM) services from Q3 2009 to Q1 2010 (see Figure 1).  Key factors stem from (see Figure 2.): Continuing cost pressures. Budgets continue to […]

Posted by R "Ray" Wang on February 22, 2010

7 Comments

News Analysis: Salesforce.com Announces Private Beta Of Chatter

Chatter Represents SFDC’s Unified Move Into Social Announced at the 2009 Dreamforce conference, Chatter represents both a collaboration application and platform.  Software built on the Force.com platform will gain the collaboration capabilities.   Solutions in AppExchange will be able to use profiles, real time streams, and other API’s.   With a 100 customers testing out user […]

Posted by R "Ray" Wang on February 17, 2010

5 Comments

News Analysis: Hasso Brings More Changes to SAP’s Management Team

New Changes Hint At Hasso’s Priorities In a not surprising update, SAP makes changes to Executive Board and management.  Here are the changes: Gerhard Oswald becomes COO. Gerhard has experiences in support, consulting, education, custom development, and quality.Gerhard’s contract has been extended till December 31, 2011. Point of View (POV):  Gerhard’s been a long-timer at […]

Posted by R "Ray" Wang on February 11, 2010

3 Comments

News Analysis: SAP’s CEO Léo Apotheker Resigns

Apotheker’s Contract Not Renewed.  SAP Puts Snabe and McDermott In Co-Ceo Roles. Rumors began circulating early this weekend that Léo Apotehker’s contract would not be renewed.  The highest level sources had confirmed this early in the morning and the afternoon press release provided confirmation of the details.  A few key facts: SAP moves back to […]

Posted by R "Ray" Wang on February 7, 2010

2 Comments

News Analysis: IBM Acquires MDM Leader Initiate Systems For Public Sector and Healthcare Prowess

IBM Adds A Leading Customer Data Integration/MDM Pioneer To Its Master Information Management Arsenal With arguably 10 master information management acquisitions since 2003, IBM continues to push towards its goal of adaptive master data management (MDM) (see Figure 1).  The recent acquisition of Initiate Systems comes after the heals of Oracle’s purchase of SilverCreek Systems […]

Posted by R "Ray" Wang on February 3, 2010

1 Comment

News Analysis: Siperian Acquisition Vaults Informatica Into An MDM Leadership Position

Informatica Enters The Battle For Master Data Management Dominance As with any best of breed market, only a few will survive and even fewer will succeed.  Despite a leading offering, Siperian’s faced a rocky financial situation over the past 12 months.  Many suitors pursued Siperian but in the end Informatica’s $130M acquisition of Siperian took […]

Posted by R "Ray" Wang on February 1, 2010

7 Comments

Event Report: Oracle-Sun Raises The Stake In the Stack Wars

Oracle Rolls Out A New “Red Stack” With EU approval out of the way, Oracle finalizes the Sun deal and resumes its quest for the largest share of the IT wallet. Oracle’s 60+ acquisitions follow a concerted strategy and Sun adds key areas such as servers and storage. The stack now comprises Vertical Apps, Horizontal […]

Posted by R "Ray" Wang on January 27, 2010

7 Comments

Wednesday’s Whispers: People Whispers – January 2010

PEOPLE WHISPERS: MOVES, PROMOTIONS, AND MILESTONES* As always, thanks for your emails and alerts. If you’ve got a change or know of a promotion, keep dropping me a line! If you need a referral, and we’ve worked together in the past, don’t hesitate to reach out to me via Linked In. Roger Bottum became VP […]

Posted by R "Ray" Wang on January 26, 2010

0 Comments

Personal Log: Welcoming Alan Webber and Lora Cecere to Altimeter Group!

Altimeter Group Adds Supply Chain and Public Sector Coverage Our enterprise strategy clients continue to seek advice on how to apply disruptive technologies to change their business models, innovate around their processes, or adjust their organizational structure.  We’re seeing demand for a point of view that may start with customer strategy and end with supply […]

Posted by R "Ray" Wang on January 26, 2010

3 Comments

Monday’s Musings: The Hidden Value In SaaS Deployments

Gains In SaaS Adoption Driven By Speed And Cost Savings… Preliminary data from Q4 earnings data show continued traction among SaaS solutions.  Expect SaaS deployments to gain steam in 2010 as organizations finalize their SaaS apps strategies to take advantage of 7 key benefits: Richer user experience – SaaS apps bring Web 2.0 usability to […]

Posted by R "Ray" Wang on January 25, 2010

25 Comments