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Wednesday’s Whispers: The Word On the Street – April 2009

PEOPLE WHISPERS: MOVES, PROMOTIONS, AND MILESTONES* Congratulations to all!  Thanks for your emails and alerts.  If you’ve got a change or know of a promotion, keep dropping me a line!  If you need a referral, don’t hesitate to reach out to me via Linked In. Richard Barnett joins Fine Solutions as a Vice President for […]

Posted by R "Ray" Wang on April 8, 2009

0 Comments

Monday’s Musings: Total Account Value, True Cost of Ownership, And Software Vendor Business Models

Recession creates an opportunity for frank vendor – client discussion A fine equilibrium exists between the vendor’s success and a client’s success.  Its time for the enterprise software industry to have a frank and honest conversation about software costs and vendor business models. To date, comparing cost among different vendors remains difficult as license, maintenance, […]

Posted by R "Ray" Wang on April 5, 2009

6 Comments

Monday’s Musings: It’s The Relationship, Stupid! (Part 2) – Stop Slashing The Quality Of Support And Maintenance

Economic Downturn Challenges Enterprise Software Executives To Uphold The Sanctity Of The Vendor – Customer Relationships Conventional wisdom would assume that in a challenging economy, strong relationships would be a key success factor to retaining business and mitigating loss of revenue.  Unfortunately, this does not appear to be the case for many companies, including vendors […]

Posted by R "Ray" Wang on March 30, 2009

4 Comments

Speaking Engagement: Interop 2009 – SaaS Track – Honeymoon and Divorce: Changing SaaS Providers

TUESDAY MAY 19TH The Mandalay Bay Hotel, Las Vegas, NV 4:00 pm-5:00 pm Honeymoon and Divorce: Changing SaaS Providers Software-as-a-Service has taken the IT world by storm, offering turnkey application deployment and less management headaches. But IT’s job hasn’t vanished — it’s changed. From managing application sprawl to customizing SaaS portals, from monitoring performance to […]

Posted by R "Ray" Wang on March 26, 2009

1 Comment

Speaking Engagement: Winshuttle User Group

Winshuttle User Group May 11, 2009 Orlando, FL We are pleased to announce our first annual Winshuttle User Group (WUG). Scheduled to coincide with the annual ASUG/SAPPHIRE conference in Orlando this May, the premier WUG is a complimentary event for our valued customers. This is a great opportunity to learn about Winshuttle’s product plans and […]

Posted by R "Ray" Wang on March 26, 2009

0 Comments

Tuesday’s Tips: Five Simple Steps To Reduce Your Software Maintenance Costs

Maintenance costs represent a major part of the software budget and the largest growing source of revenue for software vendors.   In fact, an aggregation of the past four quarters of software vendor financial results definitively demonstrates double digit declines in new license revenue, even more exacerbated by the evils of currency flux from the […]

Posted by R "Ray" Wang on March 24, 2009

7 Comments

Posted by R "Ray" Wang on March 23, 2009

1 Comment

Event Report: Reflections On Microsoft’s Convergence 2009

(Photo: Convergence banner in the New Orleans Convention Center.  Copyright © 2009 R Wang. All rights reserved) Over 7000 customers, partners, Microsoft staff, and paparazzi made the pilgrimage to New Orleans to hear the latest and greatest from the Microsoft Dynamics team.  The great band, surface computing demo, and festivities in New Orleans wiped out […]

Posted by R "Ray" Wang on March 21, 2009

6 Comments

Monday’s Musings: It’s The Relationship, Stupid! (Part1) – Stop Commoditizing The Client Facing Workforce

Economic Downturn Challenges Enterprise Software Executives To Uphold The Sanctity Of The Vendor – Stakeholder Relationship Conventional wisdom would assume that in a challenging economy, strong relationships would be a key success factor to retaining business and mitigating loss of revenue.  Unfortunately, this does not appear to be the case for many companies, including vendors […]

Posted by R "Ray" Wang on March 16, 2009

9 Comments

Speaking Engagement: Tenrox Webinar – Capacity Planning for Project-Based Organizations

Exclusive Webinar Invitation EARN 1 PDU Guest Speaker : R “Ray” Wang, Forrester Research, Vice President & Principal Analyst Current economic conditions drive enterprises to shift their workforce to both a more decentralized and a free agent model. Meanwhile, economic forces are leading to the creation of more agile work models. As this pool of […]

Posted by R "Ray" Wang on March 16, 2009

0 Comments

Friday’s Feature: Snapshots In Enterprise 2.0 UX/UI – Lawson Smart Office

Usability and User Experience Matter in Enterprise 2.0 Apps Welcome to the fourth in a series of Friday’s Features showcasing the latest and greatest in enterprise apps usability. Many ERP software vendors including Epicor, IFS, Infor, Lawson, Microsoft Dynamics, and Syspro have made significant progress in improving usability as they progress to Enterprise 2.0 apps. […]

Posted by R "Ray" Wang on March 13, 2009

0 Comments

Vendor Event: Microsoft 2009 Worldwide Partner Conference

Title: Vendor Event: 2009 Worldwide Partner Conference Location: New Orleans Convention Center, New Orleans, LA Link out: Click here Description: Join us in New Orleans, Louisiana, for the 2009 conference, July 13–16, to celebrate the year’s accomplishments and map a path to continued success for the future. About New Orleans New Orleans, one of the […]

Posted by R "Ray" Wang on March 13, 2009

0 Comments

Tuesday’s Tip: Software Licensing and Pricing – When Software Contract Negotiations Strategies Should Be Led By Domain Experts

A common question asked by readers of this blog is when should vendor contract negotiations be led by a domain expert and when should this be led by a procurement professional?  As the complexity of the technology topology increases, expect a multitude of domain experts in roles such as application specialists, business process experts, enterprise […]

Posted by R "Ray" Wang on March 10, 2009

6 Comments

Poll/Survey: It’s Time To Update The Enterprise Software Licensee Bill of Rights!

Now’s The Time To Assert Your Rights With the market now in favor of the enterprise software licensee, its now time to update the Enterprise Software Licensee’s Bill of Rights to include newer topics such as virtualization, SaaS and subscription pricing, newer usage based pricing models, open source, and vendor lock-in avoidance.  As mentioned in […]

Posted by R "Ray" Wang on March 5, 2009

5 Comments

Wednesday’s Whispers: The Word On The Street – March 2009

PEOPLE WHISPERS: MOVES, PROMOTIONS, AND MILESTONES* Congratulations to all!  Thanks for your emails and alerts.  If you’ve got a change or know of a promotion, keep dropping me a line!  If you need a referral, don’t hesitate to reach out to me via Linked In. Nigel Alcock is now the new Sales Director for the […]

Posted by R "Ray" Wang on March 4, 2009

0 Comments

Software Insider Index™ (SII): SII Top 30 Enterprise Business Apps Vendors™ & SII Top SaaS Business Apps Vendors™

Now with most of the craziness of Q4 behind us, its time to unveil the Software Insider Indices: SII Top 30 Enterprise Business Apps Vendors provides a snapshot of an ongoing vendor ranking by revenue.  Some vendors are private and of course not on this list, unless there’s a reasonable estimate. SII Top 5 SaaS […]

Posted by R "Ray" Wang on February 26, 2009

14 Comments

Quarterly Financial Tracker: Q4 CY 2008 SaaS Vendors Trump On-Premise Vendors In Quarterly Performance

The recession hit most vendors hard in the last quarter of 2008 as evidence by the dismal license revenue YoY comps.  Some exceptions include JDA (52.9%) with a strong presence in retail and Agresso with its growth in public sector (25.6%).  As vendors with perpetual license models hunker down for the pending drought, retention and […]

Posted by R "Ray" Wang on February 25, 2009

2 Comments

Trends: Actions Speak Louder Than Words in Customer Loyalty

Let me ask you a question: would you recommend me to your friends and family?  Yes, that question… the “L” question.  If you say YES, then you are loyal.  If you say NO, then you are not.  That is an abusive oversimplification of a very, very complex topic – but one that we are able […]

Posted by Esteban Kolsky on February 25, 2009

3 Comments

Monday’s Musings: Five Programs Some Vendors Have Implemented To Help Clients In An Economic Recession

Almost every inquiry over the past 3 months has ended up with at least one question about what vendors are doing to help their clients amidst an economic recession.  As blogged in the October 12, 2008 posting on “5 Steps to Restoring Trust in the Vendor – Customer Relationship” the issue of credibility and trust […]

Posted by R "Ray" Wang on February 23, 2009

5 Comments

Speaking Engagement: HyPerformix SAP Webcast featuring Forrester Research

HyPerformix SAP Webcast featuring Forrester Research Top Cost Containment Strategies for SAP Environments Thursday, March 5, 2009 (2:00PM – 3:00PM CST) Presenters: R “Ray” Wang, Vice President, Principal Analyst, Forrester Research Bruce Milne, Vice President, Products and Marketing, HyPerformix Join Forrester Research and HyPerformix for this webcast to better understand economic strategies that SAP operations […]

Posted by R "Ray" Wang on February 22, 2009

0 Comments

Trends: What Can Software Vendors Do To Reduce The Cost of Ownership?

0 more results since you started searching. Refresh to see them. So as I’m thinking about what to write for this week’s Monday’s Musings, I thought I’d poll the twitter universe on what software vendors could do to make things easier during the recession.  Here’s the current twitter stream of thought and thanks to all […]

Posted by R "Ray" Wang on February 21, 2009

0 Comments

Friday’s Feature: Snapshots In Enterprise 2.0 UX/UI – Epicor 9

Usability and User Experience Matter in Enterprise 2.0 Apps Welcome to the third in a series of Friday’s Features showcasing the latest and greatest in enterprise apps usability. Many ERP software vendors including Epicor, IFS, Infor, Lawson, Microsoft Dynamics, and Syspro have made significant progress in improving usability as they progress to Enterprise 2.0 apps. […]

Posted by R "Ray" Wang on February 20, 2009

3 Comments

Friday’s Feature: Snapshots In Enterprise 2.0 UX/UI – IFS Applications

Usability and User Experience Matter in Enterprise 2.0 Apps Welcome to the second in a series of Friday’s Features showcasing the latest and greatest in enterprise apps usability. Many ERP software vendors including Epicor, IFS, Infor, Lawson, Microsoft Dynamics, and Syspro have made significant progress in improving usability as they progress to Enterprise 2.0 apps. […]

Posted by R "Ray" Wang on February 13, 2009

2 Comments

Speaking Engagement: HCL Teleconference – How To Unlock The Real Value From SAP Upgrade Investment

Upgrade Decision Maker Series Wave 2 18-Mar-2009 How to Unlock the real value from SAP Upgrade Investment Vijay Deep Head, Upgrade Competency Centre (UCC) HCL AXON R “Ray” Wang Vice President & Principal Analyst, Forrester Research Event Time: EST: 11:30 – 12:30 hrs PST: 8:30 – 9:30 hrs BST: 15:30 – 16:30 hrs IST: 21:00 […]

Posted by R "Ray" Wang on February 12, 2009

0 Comments

Wednesday’s Whispers: The Word On The Street – February 2009

PEOPLE WHISPERS: MOVES, PROMOTIONS, AND MILESTONES* Congratulations to all!  Thanks for your emails and alerts.  If you’ve got a change or know of a promotion, keep dropping me a line!  If you need a referral, don’t hesitate to reach out to me via Linked In. Fayyaz Alam was promoted to Vice President IT Production Services […]

Posted by R "Ray" Wang on February 11, 2009

0 Comments

Vendor Event: SAPPHIRE 2009

Title: Vendor Event: SAPPHIRE 2009 Location: Orange County Convention Center, Orlando, FL Link out: Click here Description: SAPPHIRE 2009 Orlando Don\’t miss SAPPHIRE 2009 Orlando, held May 11-14, 2009, at the Orange County Convention Center. Join thousands of others from industries worldwide to discover how you can use technology to become a more-competitive, best-run business. […]

Posted by R "Ray" Wang on February 11, 2009

0 Comments

Vendor Event: Deltek Insights 2009

Title: Vendor Event: Deltek Insights 20009 Location: Gaylord Palms Resort and Convention Center, Orlando, FL Link out: Click here Description: Welcome to Deltek Insight 2009 The leading industry event for project-focused professionals. Deltek Insight is designed to provide you with everything you need to be successful. No other event offers Deltek customers and partners nearly […]

Posted by R "Ray" Wang on February 11, 2009

0 Comments

Vendor Event: Sage Software Insights 2009

Title: Sage Software Insights 2009 Location: Gaylord Opryland Resort and Convention Center, Nashville, TN Link out: Click here Description: Sage Software is pleased to announce that Insights is headed for Nashville’s Gaylord Opryland Resort and Convention Center on May 11–14, 2009. The Gaylord Opryland has just completed a three-year $125-million renovation. With upgraded rooms, new […]

Posted by R "Ray" Wang on February 11, 2009

0 Comments

Tuesday’s Tip: Software Licensing and Pricing – Do Not Give Away Your Third Party Maintenance And Access Rights

In several contract negotiation support calls this month, clients have discovered interesting language in their contracts designed to prevent them from choosing a third party maintenance option.  The language is often buried deep into the legalese and many unsuspecting clients may sign without understanding the future implications in the software ownership life cycle and the […]

Posted by R "Ray" Wang on February 10, 2009

6 Comments

Friday’s Feature: Snapshots In Enterprise 2.0 UX/UI – Microsoft Dynamics

Usability and User Experience Matter in Enterprise 2.0 Apps Welcome to the first in a series of Friday’s Features showcasing the latest and greatest in enterprise apps usability.   Many ERP software vendors including Epicor, IFS, Infor, Lawson, Microsoft Dynamics, and Syspro have made significant progress in improving usability as they progress to Enterprise 2.0 apps.  […]

Posted by R "Ray" Wang on February 6, 2009

2 Comments

News Analysis: SAP Launches Business Suite 7 – Transformational Change Or Expensive Repackaging?

From SAP’s Morton Street New York City marketing HQ, SAP publicly launched Business Suite 7 on February 4th, 2009.  At first, the suite offering of SAP PLM, SAP SRM, SAP SCM, SAP CRM, SAP ERP, and industry applications may seem like a repackaging exercise.  But on deeper analysis, there is a bit more than “harmonized” […]

Posted by R "Ray" Wang on February 4, 2009

8 Comments

Posted by R "Ray" Wang on February 2, 2009

6 Comments

User Group Event: COLLABORATE 09 – Technology and Applications Forum for the Oracle Community

Title: User Group Event: Oracle Collaborate Location: Orange County Convention Center, Orlando, FL Link out: Click here Description: Survive and Thrive with COLLABORATE 09 — OAUG Forum Where on earth can you find: * 1,000+ User-Led Sessions Packed with Best Practices and Case Studies * 19 Educational Tracks * 8 Deep Dive Workshops * Peer-to-Peer […]

Posted by R "Ray" Wang on February 2, 2009

0 Comments

Tuesday’s Tip: Software Licensing and Pricing – Now’s The Time To Remove “Gag Rule” Clauses In Your Software Contracts

Vendors Find New Ways To Limit Access to Third Party Advisers Conversations over the past 3 months with clients about their software contracts highlight some egregious licenses practices by software vendors.  Here are some examples of gag rules that some vendors have recently attempted and successfully put into contracts: Limits on third party negotiation support.  […]

Posted by R "Ray" Wang on January 27, 2009

5 Comments

Vendor Event: Sterling Commerce Customer Connection

Title: Sterling Commerce Customer Connection Location: Grand Hyatt San Antonio – San Antonio, Texas Link out: Click here Description: Sterling Commerce Customer Connection 4/27/2009 – 4/29/2009 Grand Hyatt San Antonio – San Antonio, Texas This is the event you won\’t want to miss. You’ll join some of the top companies in the world to hear […]

Posted by R "Ray" Wang on January 27, 2009

1 Comment

Speaking Engagement: Workday – 2009 Predictions for HR and SaaS

Event Information: 2009 Predictions for HR and SaaS Event status: Not started (Register) Date and time: Tuesday, February 3, 2009 10:00 am Pacific Standard Time (GMT -08:00, San Francisco) Change time zone Tuesday, February 3, 2009 1:00 pm Eastern Standard Time (GMT -05:00, New York) Tuesday, February 3, 2009 12:00 pm Central Standard Time (GMT […]

Posted by R "Ray" Wang on January 26, 2009

0 Comments

Monday’s Musings: One Humble Industry Analyst’s Thanks And Reflections On His Role

Four Years Into This Job And It Remains As Exciting As Ever It’s been awhile since I’ve posted about life as an industry analyst. In fact, the last post was January 25, 2006, in the old Analyst 101 series. At that point, I was reflecting on the job during my one year mark.  In fact, […]

Posted by R "Ray" Wang on January 25, 2009

4 Comments

Research Summary: Five Steps To Building A Recession Proof Packaged Apps Strategy

FORWARD AND COMMENTARY The five steps to building a recession proof packaged apps strategy represent the sixth report in an on-going series to provide clients with insight on how to better align their packaged apps strategies.  Aligned with operational efficiency and regulatory compliance business drivers, these best practices provide a road map for more efficient […]

Posted by R "Ray" Wang on January 19, 2009

2 Comments

Vendor Event: The Lawson Conference and User Exchange (CUE) 2009

Title: The Lawson Conference and User Exchange (CUE) 2009 Location: San Diego Convention Center, San Diego, CA Link out: Click here Description: Connections are formed when two or more groups are brought together. And even though you may be separated by geography, industry, and job function, you are connected to each other by a common […]

Posted by R "Ray" Wang on January 19, 2009

0 Comments

Speaking Engagement: Forrester Teleconference – Achieving A Perfect Order To Combat The Evil Forces Of A Recession

Thursday, February 19, 2009, 1:00 p.m.-2:00 p.m. Eastern time (18:00-19:00 UK time) Presented By: R “Ray” Wang Vice President, Principal Analyst Forrester Research, Inc. Cost:  Please check the registration page Who should attend: Business Process & Applications professionals, CIO’s, Application Delivery and Program Management Professionals. Description: Declining sales, shrinking operating margins, and labor force reductions, […]

Posted by R "Ray" Wang on January 15, 2009

0 Comments

Wednesday’s Whispers: The Word On The Street – January 2009

PEOPLE WHISPERS: MOVES, PROMOTIONS, AND MILESTONES* Congratulations to all!  Thanks for your emails and alerts.  If you’ve got a change or know of a promotion, keep dropping me a line! Jeff Abbott, Oracle‘s former Vice President for Global Accelerate Strategy and Programs has left and joined Infor.  Prior to joining Oracle, Mr. Abbott held senior […]

Posted by R "Ray" Wang on January 14, 2009

3 Comments

News Analysis: Post Satyam Go Forward Strategies

Much has been said about Satyam CEO’s recent announcements of financial irregularities.  The tragedy is in management and reeks of a failure in oversight and governance by executive muckey mucks, regulators, investment houses, accountants, auditors, investors, and government officials.  As the authorities and management team sort out the mess, clients and competitors will need to […]

Posted by R "Ray" Wang on January 9, 2009

9 Comments

Trends: Forget Parallel Computing…The Money is in Parallel Servicing

I know this will be hard to believe, but I am a nerd, a geek, a lover of all things technology.  Why, in the old days when Windows 3.x was just beginning I made a few extra dollars building computers from spare parts for fellow students (hey, it was way cheaper and popular back then), […]

Posted by Esteban Kolsky on January 8, 2009

4 Comments

Vendor Event: Microsoft Convergence 2009

Title: Vendor Event: Microsoft Convergence 2009 Location: New Orleans Convention Center, New Orleans, LA Link out: Click here Description: Convergence is the premier Microsoft Dynamics event, bringing customers, partners, team members and industry experts together in an environment created for you to discuss solutions, address business needs and establish a true community that can be […]

Posted by R "Ray" Wang on January 7, 2009

0 Comments

Vendor Event: Exact Software’s Engage 2009!

Title: Vendor Event: Exact Software’s Engage 2009! Location: Gaylord Opryland Resort and Convention Center Nashville, TN Link out: Click here Description: Engage 2009! Engage is Exact Software Americas’ annual customer conference dedicated to sharing knowledge and ideas with the users of our award-winning business applications. With Engage 2009, Exact is offering your employees the opportunity […]

Posted by R "Ray" Wang on January 7, 2009

1 Comment

Analyst Firm Event: Forrester IT Forum 2009

Title: Analyst Firm Event: Forrester IT Forum 2009 Location: The Palazzo, Las Vegas, Nevada Link out: Click here Description: IT starts and ends with the bottom line — always has. And in a climate where cost-cutting can come easier than double-digit revenue growth, a bottom-line focus has never been more important. But it\’s also a […]

Posted by R "Ray" Wang on January 7, 2009

0 Comments

Analyst Firm Event: 2009 Forrester IT Forum EMEA

Title: Analyst Firm Event: Forrester IT Forum EMEA Location: Maritim Hotel, Berlin, Germany Link out: Click here Description: IT starts and ends with the bottom line — always has. And in a climate where cost-cutting can come easier than double-digit revenue growth, a bottom-line focus has never been more important. But it\’s also a time […]

Posted by R "Ray" Wang on January 7, 2009

0 Comments

Tuesday’s Tip: 10 Suggestions For A Successful Open Source Apps Strategy (Based On Personal Experience Blowing Up My Blog)

Blogging Platforms Provide A Good Showcase For The Power And Benefits Of Open Source Over the past 3 years, I’ve had the pleasure and privilege of experimenting with a variety of blogging platforms.  For my day job, I use TypePad and at night I build this blog with WordPress.  (Prior to that, I used Blogger.)  […]

Posted by R "Ray" Wang on January 6, 2009

8 Comments

Monday’s Musings: A Year of Extremes Brings Us Back Full Circle to the Beginning of the Dot.Com Bust

With a few days left in the year, it’s hard to believe that 2008 is almost over.  Just like our paltry .401K’s and lowered gas prices, it’s like we reverted to the Dot Com bust.  Extreme contrasts in positions and tremendous change made 2008 both exciting, suspenseful, and frankly sobering like 2002.  In fact, it […]

Posted by R "Ray" Wang on December 29, 2008

4 Comments

Research Summary: The Forrester WaveTM: Order Management Hubs, Q4 2008 – Sterling Commerce, Oracle, SAP, and Epicor Emerge As Leading Solutions That Support The Delivery Of A Perfect Order

FORWARD AND COMMENTARY In the second update to the industry’s only business process-focused assessment of its kind, we evaluated eight leading order management hubs in a 152-criteria evaluation. The Forrester Wave provided head to head comparison of which order management hub solution would best support the 20 steps in a perfect order.  Importantly, the end […]

Posted by R "Ray" Wang on December 17, 2008

4 Comments