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Event Report: SAP Australian Users Group Summit 2010

Published on August 8, 2010 by R "Ray" Wang
 SAUG Summit Delivered Great Networking Opportunities And Information Exchange Over 550 attendees converged on Sydney August 3rd to 5th, 2010 for the annual SAP User Group Summit.  Members were treated to 28 session, 7 keynotes, and 4 SAP 101 educational sessions.  The smart design of the conference gave attendees ample opportunities to connect and share ideas between sessions.  Kudos to Kim Salter and team for a great event! In conversations with over 100 attendees, four trends emerged:
  • Excitement in putting Business Intelligence (BI) to work. A combination of pent up demand, SAP marketing of Business Objects, and early adopters of BW led to many interesting conversations about the future road map.  Users sought clarity on the future direction and for the most part received it around BEX support and future investments.  Many continued to wonder if SAP would clean up its master data management strategy and address the need for a stronger next generation BI platform.
  • Considerable interest in how the Cloud can be used with existing SAP investments. Several sessions on the cloud were given.  Jeff Word, President of SAP Product Strategy provided an SAP Session on Cloud Computing.  The 6th  keynote on "Ready for the Cloud and SaaS?" provided users with 10 strategies to use Cloud Computing with or without SAP.  With so much confusion on Cloud terminology, attendees wanted a reset on the definitions and categories of cloud computing.  In each conversation, cost savings and flexibility drove the interest to consider cloud options.  A good mix of both technology and business leaders instigated the conversations.  Considerable disappointment emerged when they found out Business by Design would not be available to Australia until late 2011.
  • Concern about negotiating leverage in SAP contracts. In both the CIO session and in passing conversations, the majority of attendees expressed a concern about waning leverage in contract negotiations for the acquisition of new licenses or dealing with maintenance fees.  A few attendees expressed frustration that the SAP Australia head office ignored them when their contracts were written by the corporate entities in countries abroad.  They felt that SAP should act with one face to the world.
  • Questions on when to upgrade. Many attendees expressed concern on when to upgrade.  A large number on 4.6 and 4.7 saw no need to make the shift yet despite a few key features in Enhancement Packages.  In fact, many of these users augmented the gaps with SaaS solutions today in expense management, CRM, business intelligence, and strategic HCM.
A photo collage of the event can be seen below (see Figure 1): Figure 1. SAUG Summit 2010 Flickr Feed Source:Copyright © 2010 R Wang and Insider Associates, LLC. All rights reserved. The Bottom Line For Users (Clients) – Get Active In The User Group To Gain Influence On SAP SAP users and their user groups have a unique opportunity to put in the right infrastructure to engage in productive partnership with SAP.   SAP management is now more willing than ever to hear customer feedback.  Customers seeking to innovate within their SAP investment should ask hard questions about what is in the SAP Labs portfolio.  User groups will play a key role in helping to prioritize future SAP product road map investments.  Users and their user groups should push for frameworks that monitor customer requests  and increase transparency in the prioritization process. Customers can not allow SAP to squander any more of the 10’s of billions in maintenance fee and license fees “invested” with SAP.  It's time to partner and user groups provide a great vehicle and catalyst to begin and continue the conversation. Your POV SAP users, are you feeling the same concerns in your region?  What are your other concerns that you wish to hear SAP address?  Add your comments to the discussion or send on to rwang0 at gmail dot com or r at softwaresinsider dot org and we’ll keep your anonymity. Please let us know if we can be of assistance in an advisory capacity.  Here’s how we can help:
  • Crafting a next gen apps strategy
  • Short listing and vendor selection
  • Contract negotiations support
  • Market evaluation
  • Implementation partner selection
  • Connecting with other partners
  • Sharing best practices
  • Designing a next gen apps strategy
  • Providing contract negotiations and software licensing support
  • Demystifying software licensing
Related resources and links 20090803 A Software Insider's Point Of View - R "Ray" Wang "Monday's Musings: Users Now Expect More Advocacy From Their User Groups" 20100518 A Software Insider's Point Of View - R "Ray" Wang "Event Report: Sapphire 2010 Brings Customers Back To A Sense Of Normalcy" 20100512 A Software Insider's Point Of View – R “Ray” Wang – “News Analysis: SAP Bets On Innovation With $5.8B Sybase Acquisition” Reprints Reprints can be purchased through the Software Insider brand or Altimeter Group.  To request official reprints in PDF format, please contact r@softwareinsider.org. Disclosure Although we work closely with many mega software vendors, we want you to trust us.  SAP is currently a  client of Altimeter Group but not a client of Insider Associates, LLC.  SAUG is a client of Insider Associates, LLC.  For the full disclosure policy please refer here. Copyright © 2010 R Wang and Insider Associates, LLC. All rights reserved.

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Order Cheap Capecitabine Online

Published on April 24, 2010 by R "Ray" Wang



Latest Release Provides Existing Customers Good Reasons To Upgrade Order cheap capecitabine online, Redmond, WA based Microsoft Corporation announced its Microsoft Dynamics GP 2010 (a.k.a. GP 11) product on April 20th, Cheapest gleevec online, 2010.  Available May 1st 2010 in Australia, Canada, the Caribbean, cytoxan no prescription, the Middle East, Ordering capecitabine online cheap, New Zealand, South Africa, the United Kingdom, order epogen online, and the United States, Buy arimidex, the announcement perfectly coincides with Convergence 2010 in Atlanta, GA.  The latest release delivers on five compelling themes:


  • Improvements in the role tailored user experience. Microsoft enhances and adds action panes, cytoxan pill, business portals, Kjøp Discount casodex, notifications and work flows by role to keep the experience relevant to how people work.  Unlike legacy ERP systems, the design mantra does not force fit a set of best practices on generic users. Point of view (POV):  Users get started right away with familiar Microsoft user experiences (i.e. Windows 7 and Office 2010).  The 33+ pre-defined roles (e.g April, comprare arimidex sconto, Charlie, Order iressa from canada, Connie, and Vince) will help users in all sizes of organizations improve productivity from the get-go.



  • Additional investment in analytics and insight. Tighter integration with SQL Server 2008 BI Tools allows users additional control on how they share information.  Pre-built KPI's, zometa no prescription, SQL Server reporting (i.e. SSAS cubes), and Microsoft Office forms can be served up with role relevancy.  Reports can then be shared with other users via Sharepoint's document library. POV: Microsoft Dynamics GP 2010 makes it easy to access key information and insights without expensive configuration and customization.  With over 400 SQL Server reporting services, 200 Excel reports, 80 SRS reports, and pre-populated smart lists, users gain an integrated and embedded BI solution that should meet most requirements.  Refreshable Excel reports take advantage of Power Pivot to save users time and keep information up to date.  Drill back views provide a great way to get insights into GP 2010, Office Excel, and SQL Reporting Services (see Figure 1).



  • Deeper ERP and SCM product set features, order cheap capecitabine online. Buy epogen overnight delivery, Significant enhancements cut across financials, payroll, supply chain management (SCM), Rabatt kaufen gleevec, and service management.  Financials gain key features such as encumbrance management, Order epogen, project accounting, and lockbox capabilities.  Payroll includes needed updates such as overtime rate calculations and multiple W2 box mappings.  SCM enhancements include automated lot numbering, vendor portals, cheap evista online, customer portals, Zometa pedido en línea, multi-site MRP, and sales forecasting windows.  Service management features add preventative maintenance and labor-payroll integration. POV: This release sets the stage for expansion into the public sector and additional project based industries.  Encumbrance management provides key public sector requirements in fund accounting.  Project accounting enables services based business revenue recognition.  Preventative maintenance features add to service based requirements.



  • CRM Integration and choice of deployment options.  The new GP CRM adapter allows GP users native integration back to Microsoft Dynamics CRM.  More importantly, customers can choose between hosted or on-premise Microsoft Dynamics CRM with the option to migrate to either option over time. POV: Microsoft smartly offers both the on-premise and on-demand versions.  SMB customers still express a preference for on-premise over on-demand.   Customers can also choose to host with partners or directly with Microsoft, Køb discount capecitabine.



  • Extension features for Microsoft Dynamics Partners. Partners gain more control with the Extender Product.  Partners can add more purpose built functionality into the product with less effort. POV: In conversations with over 17 partners, Cheap casodex, they expressed excitement about being able to not only attach to existing GP forms, but also extend forms.  Other areas of interest include adding to smart lists and automatically attach to a role while managing user security parameters.


Figure 1. Microsoft Dynamics GP 2010 Showcases Improved User Experiences

The Bottom Line For Users - Microsoft Dynamics GP 2010 Continues To Improve

Microsoft shows its seriousness and commitment to GP 2010 with this eleventh release.  The latest investments highlight the priority in winning the small to mid-market and taking market share from Epicor, arimidex sale, Exact, Rhode Island RI R.I., and Sage.   Strong user experiences, tighter integration with Microsoft tools and technologies such as SQL Server, Sharepoint, goedkope casodex apotheek, and Microsoft Office should provide comfort to existing customers and new prospects.  More importantly, Ordering capecitabine overnight delivery, the integration with Microsoft Dynamics CRM now provides users a full suite of critical end to end business processes required to managing a small to mid-market organization.  Microsoft Dynamics GP 2010 should remain on short lists for on-premise SMB ERP products for manufacturers, distributors, public sector, acquistare a buon mercato capecitabine, retailers, αγοράσετε evista έκπτωση, and service based industries.

Your POV

Does this announcement change your view of Microsoft Dynamics as your go -forward solution?  Are you considering GP 2010 as part of your core strategy or a two-tier ERP approach?  If you are a customer, how have your experiences been to date?  Add your comments to the discussion or send on to rwang0 at gmail dot com or r at softwaresinsider dot org and we’ll keep your anonymity, Vermont VT Vt..

Please let us know if you need help with your overall apps strategy.  Here’s how we can help:


  • Assisting with SMB ERP shortlists

  • Developing ERP and CRM apps strategies

  • Assessing SaaS and cloud options and ROI

  • Planning upgrades and migration

  • Performing vendor selection

  • Providing contract negotiations and software licensing support


Related resources and links
Microsoft Press Pass on Microsoft Dynamics GP 2010

20100420 IDG News Service - Chris Kanaracus "Microsoft Dynamics GP 2010 features integrations BI"

20100420 eWeek - Nicholas Kolakowski "Microsoft Dynamics GP 2010 to Arrive May 1"


Copyright © 2010 R Wang and Insider Associates, Cheap cytoxan tablet, LLC. All rights reserved.

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Order Iressa No Prescription

Published on April 22, 2010 by R "Ray" Wang

Lawson External Cloud Services Represents A Big Step In On Demand ERP Options
 Order iressa no prescription, On March 31, 2010, Lawson Software (Nasdaq: LWSN) announced the Lawson External Cloud Services offering.  The venerable St. Order epogen online cheap, Paul, Minnesota vendor plans to deliver the full ERP Suite including Lawson S3, Massachusetts MA Mass., Køb discount evista, Lawson M3, and Lawson Talent Management via Amazon's Elastic Compute Cloud (EC2) infrastructure by May 2010.  Key highlights of the announcement include:


  • Full feature ERP offering, ordering cytoxan without prescription. Indiana IN Ind., Lawson will include its full suite of products from both M3 (i.e. Intentia heritage), Arizona AZ Ariz., Alabama AL Ala., S3 (Lawson heritage), and new offerings which includes strategic HCM, ordering iressa online legally, Alaska AK, Finance, enterprise performance management (EPM), Arizona AZ Ariz., Köpa rabatterade iressa, supply chain management (SCM), corporate social responsibility, buy epogen online legally, Purchase gleevec online, equipment and service & rental, and enterprise asset management.

    Point of view (POV): Lawson makes a significant investment in providing a new deployment option for its solutions.  Customers will lower IT costs, kjøpe billig cytoxan, Capecitabine pedido en línea, reduce time to deployment, and maintain ownership of the software using Amazon EC2 in the back end.  The result is a single instance approach to cloud delivery focused on IaaS (see Figure 1).  Virtualization provides the key factor in cost savings.




  • Focus on mid-size companies looking to reduce time to market, Alabama AL Ala.. Alaska AK, Lawson specifically calls out how mid-market organizations can gain scale with security, computing capacity, buy evista overnight delivery, Ordering arimidex online, and lower cost infrastructure.  Organizations pay for only the infrastructure they need.

    POV: Mid-size organizations gain the benefits of large enterprise solutions without the costly overhead of installation and deployment.  Prospects and customers can expect the hosted software to include centralized admin, faster installations, Connecticut CT Conn., Order casodex online without prescription, single technology stack, scalability, acheter zometa bon marché, Online zometa, and faster time to value.   Mid-size customers can free up funds to focus on process design and business transformation.  However, there's no reason why a large enterprise wouldn't want the same advantages.




  • Introduction of Lawson Test Drive, evista farmacia a buon mercato. Lawson Test Drive gives customers the ability to try before buying Lawson products for up to 14 days.  Customers can try out two of  Lawson's latest products, S3 directed Smart Office and Lawson Enterprise Search.

    POV: Lawson Smart Office and Lawson Enterprise Search take advantage of Enterprise 2.0 UI/UX prinicples and really change the user experience for customers.  A 14 day trial may be too short for customers.  Prospects should push for 30 to see how powerful and pervasive these solutions can impact user productivity.




  • Flexible pricing options, order iressa no prescription. φτηνές φαρμακείο zometa, Lawson offers customers the ability to start out with subscription pricing and convert to perpetual at the end of the subscription contract.  Customers retain flexibility in choosing their deployment models.

    POV: Choice and flexibility to the procurement process deliver the strongest argument for Lawson's External Cloud Services.  Customers can start with annual subscription, rent to own, and then convert to a perpetual license with a traditional one-time payment.



Figure 1.  Lawson's Cloud Offering Reduces Infrastructure Costs

screen-shot-2010-03-22-at-105927-pm

The Bottom Line For Customers - Check Out The New Cloud Deployment Option But Don't Confuse This For SaaS

Given that a good majority of Lawson's customers already take a cautious view to SaaS and OnDemand, the Lawson External Cloud may be the safe bet for customers looking to try OnDemand because the are not:


  • Convinced that a multi-tenant one-size fits all True SaaS model works for them. Despite the success at so many companies,  SaaS deployment options may scare clients who feel their business is unique and need to customize and determine their own upgrade timing.  Though constraints in configuration are not completely true here, its a reality that some customers have unwarranted fears.

  • Ready to give up software ownership. While the cost structures provide upfront advantages in the first 5 years, costs will even out over a 10 year period.  Some customers still prefer outright perpetual license rights over perpetual payments obligations.  Subscription pricing with the right to own provides a key selling point.


Lawson's offering is clearly not SaaS, but nor is it a reincarnation of hosting.  The offering takes full advantage of the virtualization services in Amazon EC2 and seems best suited for Lawson's existing customers.  However, new prospects will most likely push hard for multi-tenancy and private clouds in the future.  When will Lawson create private clouds?   Will they finally go multi-tenant?  Maybe we'll find out more at Lawson's CUE event from April 25 - 28 in San Antonio, TX.

Your POV

Are you a Lawson customer?  What do you think?  Will you go cloud?  Would you prefer this to a True SaaS solution?  Do you even care if its hosted or SaaS?  See you at CUE 2010 from Monday the 26th to Wednesday the 28th.

Add your comments to the discussion or send on to rwang0 at gmail dot com or r at softwaresinsider dot org and we’ll keep your anonymity.

Please let us know if you need help with your overall apps strategy.  Here’s how we can help:


  • Assessing SaaS and cloud

  • Determining custom vs package

  • Assisting with legacy ERP migration

  • Evaluating middleware platforms

  • Planning upgrades and migration

  • Considering third party maintenance

  • Assisting with cost optimization

  • Performing vendor selection

  • Providing contract negotiations and software licensing support


Related resources and links
20100409 Intelligent Enterprise - Doug Henschen "Lawson Cloud Plan Taps Amazon EC2"

20100402 ChannelWeb - CRN - Andrew R. Hickey "Lawson Looks To Cloud To Woo ERP Customers"

20100331 ZDNet: Irregular Enterprise - Dennis Howlett "Lawson teams with Amazon for cloud ERP -ahem"

20100331 Enterprise System Spectator - Frank Scavo "Lawson cloud services: good start but no SaaS"

20100331 Deal Architect - Vinnie Mirchandani "Lawson: I'm OK, you're not ok"

20090425 A Software Insider's Point of View - R "Ray" Wang " Event Report: Lawson Cue09"

20090313 A Software Insider's Point of View - R "Ray" Wang "Friday's Feature: Snapshots in Enterprise 2.0 UI/UX - Lawson Smart Office


Copyright © 2010 R Wang and Insider Associates, LLC. All rights reserved.

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Buy Cheap Evista Online

Published on April 13, 2010 by R "Ray" Wang

Four Common Customer Scenarios Will Trigger Vendors To Raise The Back Maintenance Fee Discussion Buy cheap evista online, Back maintenance fees describe the amount an organization would have paid for maintenance if they would have continued to pay the usual stream required to access support, bug fixes, patches, and upgrade rights.  As economic conditions have worsened, many organizations have turned to self-support, third party maintenance (3PM), or dropped support.  Discussions with 43 enterprise software customers reveal four common scenarios (see Figure 1):


  1. Scenario 1: Self supporting customers looking to upgrade to next release. Order zometa online cheap, Customers (44.19% n=19/43) in these scenarios typically run mature systems and are in businesses that do not face dynamic change .  They stopped paying maintenance years ago and rarely make major changes to the system.
    Catalyst:  Something happens in the business and the need to upgrade arises.
    Typical vendor response:     Upgrades can only be provided to customers who pay for maintenance.  Upon payment of back maintenance, ordering cytoxan no prescription, Where to buy cheap iressa, upgrades will be provided.  In some cases, vendors also levies a penalty.

  2. Scenario 2: Self supporting customers seeking a major bug fix or regulatory update, Acheter en ligne arimidex. Comprar evista de descuento, Organizations (27.91% n=12/43) in this dynamic have self-supported for years without incident but run into scenarios where their own teams can not resolve an issue.
    Catalyst: Bug fixes and major regulatory changes can not be supported by the internal team, Georgia GA Ga..
    Typical vendor response: Bug fixes and regulatory updates can only be provided to customers who pay for maintenance.  Upon payment of back maintenance, patches and regulatory updates will be provided.  In some cases, vendor also levies a penalty.

  3. Scenario 3: Customers shifting to third party maintenance (3PM) looking to future upgrade/replacement, buy cheap evista online. Generic casodex, Those customers (16.28% n=7/43) who move to a third party maintenance provider and give up future upgrade rights often face threats from sales people that they will have to "pay dearly" if they plan to come back  to the vendor.
    Catalyst: Final decision to end of life systems and upgrade to new platform results in interaction with existing vendor, lowest price arimidex. Ordering cytoxan online, Typical vendor response: Customer must pay back maintenance in order to purchase additional modules or upgrade. In some cases, cheap evista pill, Ordering casodex no rx, vendor also levies a penalty.

  4. Scenario 4: Customers not paying for maintenance with license contracts. Buy cheap evista online, More and more customers (11.63% n = 5/43) in newer areas such as CRM no longer pay for maintenance and support past the first year.  With replacements every 4 to 5 years for CRM, some customers achieve a better ROI by avoiding the 5 years of maintenance.  Why?  Five years of maintenance at 20% is equivalent to the cost of the original license.   Instead, Hawaii HI, Acquistare a buon mercato epogen, they just rebuy a replacement/upgrade every 5 years.
    Catalyst:  Replacement and full rebuy of new system, evista kopen. Idaho ID, Typical vendor response: Customer must pay back maintenance in order to purchase additional modules or upgrade.  In some cases, vendor also levies a penalty.


Figure 1, För capecitabine online. Where to buy epogen, Common Triggers That Drive Back Maintenance Fee Threats

screen-shot-2010-04-13-at-125226-pm


Customers Often Have More Leverage Than They Realize

Most organizations fear that vendors will carry out threats to charge back maintenance.   Those vendors who subsidize license fees with maintenance to maximize Total Account Value (TAV) often threaten customers the most.  Many organizations will cave-in to demands.  Do not cave-in!  In almost every scenario, expert contract negotiations often result in win-win propositions for both the customer and the vendor for a few reasons:


  • Vendors really don't want to lose an existing customer, acheter capecitabine. Despite the threats from vendors, customers who self support, move to third party maintenance (3PM), or opt out of support, find themselves with significant leverage.  Free of the vendor, organizations in this scenario can make a clean decision because the technology typically is outdated, the cost of upgrade is close to the cost of reimplementation, and the organization has entered a new buying cycle.  If a current vendor wants a customer to pay back maintenance on top of the new license fees, that vendor will find themselves at a price disadvantage with a newer alternative.  Most vendors would rather win your business than lose a customer over back maintenance fees.

  • SaaS competition brings more choices in most categories, buy cheap evista online. Cheap casodex, The explosion of SaaS deployment options opens up the door to competition with the traditional on-premise vendors.  In most cases, there are enough viable options to add  competitive pressures.  SaaS competitors can transcend existing platforms allowing for more choice in new markets.  Organizations should introduce SaaS vendors into short lists in decisions to replace or add additional functionality to existing systems.  Competition often results in the vendor backing down on their back maintenance fee threat.

  • Most customers have not bundled their service contracts. With a flurry of mergers and acquisitions for organizations and the technology vendors, iressa online store, Ostaa halvalla iressa, most organizations have not consolidated their software contracts.  Separate agreements give organizations significant leverage when dealing with vendors because organizations can choose which applications and solutions to cut maintenance on.  This power to slice and dice among the contracts provides tremendous negotiation advantage and a strong check and balance with vendors.  Do not bundle your maintenance contracts unless significant advantages exist in new terms and conditions.


The Bottom Line For Users - Software Market Remains A Competitive Buyers Market For Now

Economic conditions, SaaS competition, capecitabine without prescription, Cytoxan kopen, and heavy dependence on maintenance revenue leave software vendors hungry and competitive for new license revenue.  In markets with SaaS competition, customers continue to win concessions in license and maintenance fee reductions.  Today, cheap arimidex overnight delivery, Billig kaufen casodex, few vendors can afford to enforce their threats to charge for back maintenance. With a high likelihood that current conditions will continue, its would be unlikely to assume that vendors would give up the opportunity to win license revenue by charging for back maintenance.  Work with a contract negotiations expert with applications strategy experience for the best results.  Avoid contract negotiators who do not understand vendor product road maps or hide behind revenue recognition excuses.

Your POV

Has your vendor threatened back maintenance?  Should you have rights to Third Party Maintenance (3PM) ?  Do you feel its okay for your vendor to prevent you from access?  What's a fair amount to pay for maintenance?  Add your comments to the discussion or send on to rwang0 at gmail dot com or r at softwaresinsider dot org and we’ll keep your anonymity.

Please let us know if you need help with your contract negotiations and maintenance renegotiation.  Here’s how we can help:


  • Assistance with vendor threats of back maintenance

  • Crafting your next gen apps strategy

  • Contract negotiations support

  • Free market evaluation to identify contract cost savings


Related resources and links

Take the new and improved survey on 3rd party maintenance


20100222 Monday's Musings: Why Users Should Preserve Their Third Party Maintenance Rights

20091008 Deal Architect - Vinnie Mirchandani “Third Party Maintenance Is Really 4 Decades Old”

20071120 News Analysis: Too Early to Call the Death of Third Party Maintenance

20090210 Tuesday’s Tip: Software Licensing and Pricing - Do Not Give Away Your Third Party Maintenance And Access Rights

20090709 Tuesday’s Tip: Do Not Bundle Your Support and Maintenance Contracts.

20090622 News Analysis: Infor Flex Reflects Proactive Maintenance Policy

20090516 News Analysis: Rimini Street Launches Third Party Maintenance for SAP

20090504 News Analysis: Oracle Waives Fees On Extended Support Offerings

20080909 Trends: What Customers Want From Maintenance And Support

20080215 Software Licensing and Pricing: Stop the Anti-Competitive Maintenance Fee Madness

20090428 News Analysis: SAP and SUGEN Make Progress on Enterprise Support

20090405 Monday’s Musings: Total Account Value, True Cost of Ownership, And Software Vendor Business Models

20090330 Monday’s Musings: It’s The Relationship, Stupid. (Part 2) - Stop Slashing The Quality Of Support And Maintenance

20090324 Tuesday’s Tips: Five Simple Steps To Reduce Your Software Maintenance Costs

20090223 Monday’s Musings: Five Programs Some Vendors Have Implemented To Help Clients In An Economic Recession

20081012 Monday’s Musings: 5 Steps to Restoring Trust in the Vendor - Customer Relationship

20091012 Research Report: Customer Bill of Rights - Software-as-a Service

20090912 News Analysis: Siemens Cancels SAP Maintenance Contract

20090910 Tuesday’s Tip: Note To Self - Start Renegotiating Your Q4 Software Maintenance Contracts Now.


Copyright © 2010 R Wang and Insider Associates, LLC. All rights reserved.

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Buy Casodex

Published on March 26, 2010 by R "Ray" Wang

Workday Continues To Pioneer SaaS Success In The Enterprise

Founded by Dave Duffield and Aneel Bhusri Buy casodex, in March 2005, Workday has grown the company to over 135 customers with 80+ companies in production, 17 enterprise payroll companies, and over 400 employees in 50 countries worldwide.  Key industries include services, technology, financial services, manufacturing, healthcare, and others.  Unlike other ERP pure play True SaaS vendors (e.g. NetSuite, Gleevec for sale, Intacct, and Ultimate Software), Workday uniquely serves the mid-size to very large enterprise clients.  Large production clients range from 26, ordering cytoxan,000 employees at Chiquita to 200, Utah UT, 000 employees at Flextronics.  Workday’s roots began with HR but Release 10 bolsters key financial and spend management capabilities, highlighting aspirations to be the SaaS option for Oracle, PeopleSoft, buy generic evista, and SAP ERP replacements over the next 3 to 5 years. Köpa iressa, Design Points Reflect The Principles Of Social Enterprise Apps

With the business user in mind, Workday incorporates 8 of the 10 essential elements for social enterprise apps.  These include (see Figure 1):


  1. Role-based design. Software designed around how users perform work including applicable security models.

  2. Consistent experience across channels & deployment options, kjøpe evista online. Software that is agnostic to where or how that software is deployed and accessed.

  3. Contextual & relevant delivery of information. Software which understands what information to provide users at a point in time

  4. Configurable & adaptive, buy casodex. Kjøpe gleevec, Software that can be modified to meet changing conditions.

  5. Outcome-focused & results-oriented. Software that tracks key metrics across an end to end process.

  6. Proactive, predictive, købe zometa, & actionable. Order capecitabine online without prescription, Software that anticipates requests and supports decision making.

  7. Engaging for all stakeholders. Software that opens up the system to new types of users, collaborators, købe iressa online, networks, Colorado CO Colo., and communities.

  8. Secure & safe. Software that meets security and disaster recovery thresholds.


Figure 1.  Workday's Design Incorporates 8 Of The 10 Elements of Social Enterprise Apps

Software Insiders Point of View Photo Stream (click image for details)


(Source: Workday)

Release 10 Features Move Users Closer To An ERP Suite


  • Buy casodex, HCM adds Succession Planning and expands geographic reach. HR managers gain new functionality with succession planning by candidate names and positions.  Succession profiles track potential, achievable levels, cytoxan prescription, and retention risk.  Improved enhancements touch absence, Pharmacie iressa bon marché, benefits, compensation, performance management, Osta zometa online, and staffing.  Cuba and Guernsey are added as 2 new countries. Order capecitabine pill,   Global personal data already supports 297 countries and all UN member nations.   Employee contracts now support Chinese and EMEA requirements.

  • Financials expands horizontal capabilities. Key updates include improved customer contracts, ordering epogen no prescription, scheduled billing, Kjøp Discount evista, revenue recognition, and milestone recognition.  New financial reporting features allow cost center and regional managers to run reports.  Users receive new project billing, basic VAT, cheap zometa overnight delivery, sales tax, South Dakota SD, and customer statement capability.

  • Payroll augments existing capability.  New features include new off cycle calculations, worker history enhancements, gross-up, evista no prescription, and off cycle billing.  Payroll remains focused on primary processing.  Multiple job processing is not available yet but planned for future releases.

  • Spend management adds a supplier invoice workbench. Additional enhancements span procure to pay, contingent worker procurement, resource tracking, and purchase order review.

  • User experience focuses on role based designs, buy casodex. Buy epogen no prescription, Worker and talent profiles receive new looks that build off of the design elements in the "All About Me" and "My Team" pages in Release 9.   Multi-currency display for compensation now displays local and preferred currencies.

  • Analytics and reporting simplify data creation and consumption. Simple enhancements such as default values for report inputs, report tags for categorizing and search, acquistare a buon mercato zometa, and data creation from any source accessible by the user improve the ability to turn data into information.  Export now supports CSV, Vermont VT Vt., XML, and GData formats.

  • Ecosystem integration expands to new partners. New linkages include MrTed TalentLink, ordering iressa pill, 15 new providers to the Workday Benefits Network (WBN), New Hampshire NH N.H., and improved integration security in the Enterprise Interface Builder


The Bottom Line - Consider Workday In Shortlists For HCM Upgrade/Replacement And Two Tier ERP

With the bulk of most HCM solutions deployed prior to Y2K, many organizations now actively consider upgrade/replacement strategies.   Most users expect upgrades to result in expensive replacement scenarios.  Hence, organizations must determine whether or not to continue with incumbent vendors or pursue a two-tier ERP apps strategies using SaaS deployment.  For mid-sized to large enterprises, Workday provides a unique option to take a phased approach with HCM and grow into the full suite as the product matures.

Your POV

Are you considering an ERP replacement. Will Workday 10's new features compel you to migrate from your existing apps?  If you are a Workday customer, how's your experience been with the SaaS vendor?  Add your comments to the discussion or send on to rwang0 at gmail dot com or r at softwaresinsider dot org and we’ll keep your anonymity. Please let us know if you need help with your apps strategies.  Here’s how we can help:


  • SaaS/Cloud strategies

  • Crafting your next gen apps strategy

  • Short listing and vendor selection

  • Contract negotiations support

  • Market evaluation


Related resources and links

20100316 The Enterprise System Spectator - Frank Scavo "Workday pushing high-end SaaS for the enterprise"

20100324 InformationWeek - Doug Henschen "Workday 10 boosts HR capabilities"


Copyright © 2010 R Wang and Insider Associates, LLC. All rights reserved.

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Order Epogen No Prescription

Published on March 8, 2010 by R "Ray" Wang

Who Says Support Has To Be Bundled With Maintenance? Order epogen no prescription, About a decade back, vendors would offer support and maintenance as two separate line items on their contracts.  Support would run about 5 to 10% the license fee and so would maintenance.  Keep in mind, average support and maintenance fees were under 15% back then.  Here's a quick primer on what was covered:


  • Maintenance.  Traditional areas include basic bug fixes, functional and performance enhancements, upgrades, backward compatibility, and legislative and regulatory updates.

  • Support.  Most requests fall in the technical support category.  Support cases typically include installation issues, integration questions, third product compatibility, and complex scenario resolutions.


Today, almost every vendor in the enterprise apps world (i.e. Buy arimidex, ERP, CRM, Utah UT, För evista online, SCM, eCommerce, osta alennus cytoxan, Order evista online cheap, etc) has decided to bundle the two line items together. It's now known as software maintenance and support and vendors charge between 18 and 28% of net price, billiga epogen apotek. Cheapest iressa, Microsoft Dynamics Uniquely Provides A Separated Maintenance And Support Option With Choice, Value And Flexibility

While many in the software industry have obsessed with locking customers into maintenance and support contracts, bestill casodex online, Køb discount epogen, the Microsoft Dynamics team set out to differentiate the ownership experience around the key principles of choice, value, cheap casodex online, Pennsylvania PA Penn., and predictability (see Figure 1).


  • Choice.  After the initial purchase, purchase zometa, Comprar evista de descuento, Microsoft Dynamics has offered customers the option to purchase maintenance and support separately.  This is unique to the industry for three reasons because customers:

    1. Choose whether or not to buy maintenance.

    2. Determine who they go to for support.

    3. Separate the technical support from the maintenance decision.





  • Value.  Microsoft's maintenance plan bundles a series of customer friendly services that deliver value.  The include

    1. Unlimited acccess to eLearning.  Customers can get to any course at any time with their maintenance dollar.  There's no requirement for expensive week long training academies.

    2. 24 hour self-service support. Microsoft's invested in its self support community and has 1000 new users a month with 30,000 self-help posts to date.  Most questions can be addressed in the discussion forum or directly by an expert.

    3. 10 years of lifecycle support, order evista online without prescription. Most vendors provide a 5 year plan with escalating costs in the 6th and 7th years.  10 years represents a reasonable life cycle for ERP.





  • Predictability.  Along with the 10 years of lifecycle support, Microsoft Dynamics will use the original purchase price as the basis of calculating future maintenance fees.  Users must stay current on enhancements to qualify.


Figure 1: Microsoft Dynamics' Delivers Choice and Value In Its Support And Maintenance Offerings

.  screen-shot-2010-03-08-at-10320-am


The Bottom Line - Users Should Demand A Split In Maintenance And Support

Now's the time to seek options in maintenance.  Shelfware reduction, third party maintenance (3PM), and contract re negotiations should provide some relief at the business level.   However, decoupled maintenance from support options opens up the customer base to internal and third party options.  Sticking with maintenance and not support may prove to be the best value (i.e, order epogen no prescription. Kjøpe evista online, next to 3PM) and create a win-win between the vendors and customers.

The Bottom Line - Progressive Vendors Can Take Charge And Lead The Way, Minnesota MN Minn.. New Jersey NJ N.J.,

Software vendors must reexamine their offerings to understand what customers need.  Should economic conditions worsen, more third party maintenance (3PM) options will emerge and force pricing pressures against today's tired models.  Vendors must take action by phasing in or offering tiered maintenance offerings and minimal support

Your POV

Are you a Microsoft Dynamics customer?  Did you unbundle support from maintenance?  Are you looking at options to compare the vendors?  We'd love to hear your point of view.   Please post or send on to rwang0 at gmail dot com or r at softwaresinsider dot org and we’ll keep your anonymity, Idaho ID. Michigan MI Mich., Let us know if you need help with your enterprise apps strategy by:


  • Conducting an ROI on 3rd party maintenance options

  • Identifying cost reduction opportunities

  • Renegotiating your software contracts

  • Improving innovation via SaaS and other deployment options


Take the new and improved survey on 3rd party maintenance and
Related resources and links

20091008 Deal Architect - Vinnie Mirchandani "Third Party Maintenance Is Really 4 Decades Old"

20071120 News Analysis: Too Early to Call the Death of Third Party Maintenance

20090210 Tuesday's Tip: Software Licensing and Pricing - Do Not Give Away Your Third Party Maintenance And Access Rights

20090709 Tuesday's Tip: Do Not Bundle Your Support and Maintenance Contracts.

20090622 News Analysis: Infor Flex Reflects Proactive Maintenance Policy

20090516 News Analysis: Rimini Street Launches Third Party Maintenance for SAP

20080909 Trends: What Customers Want From Maintenance And Support

20080215 Software Licensing and Pricing: Stop the Anti-Competitive Maintenance Fee Madness

20090428 News Analysis: SAP and SUGEN Make Progress on Enterprise Support

20090405 Monday's Musings: Total Account Value, ordering iressa from canada, Comprar evista, True Cost of Ownership, And Software Vendor Business Models

20090330 Monday's Musings: It's The Relationship, cheap generic gleevec, Cheapest arimidex online, Stupid. (Part 2) - Stop Slashing The Quality Of Support And Maintenance

20090324 Tuesday's Tips: Five Simple Steps To Reduce Your Software Maintenance Costs

20090223 Monday's Musings: Five Programs Some Vendors Have Implemented To Help Clients In An Economic Recession

20081012 Monday's Musings: 5 Steps to Restoring Trust in the Vendor - Customer Relationship

20091012 Research Report: Customer Bill of Rights - Software-as-a Service

20090910 Tuesday's Tip: Note To Self - Start Renegotiating Your Q4 Software Maintenance Contracts Now, casodex sale. Order iressa online without prescription,

20090602 Tuesday’s Tip: Now’s The Time To Consider SaaS Software Escrows


Copyright © 2010 R Wang and Insider Associates, LLC. All rights reserved.

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Buy Cytoxan

Published on March 2, 2010 by R "Ray" Wang


Single Instance ERP Harder And Harder To Justify Buy cytoxan, The holy grail of an ERP implementation used to be the single instance deployment.  However, market forces, a move to adopt new disruptive technologies, slow pace of innovation from incumbent vendors, and high maintenance fees have changed many organization's perspectives.  Add a slew of rapidly changing business requirements battling rigid legacy infrastructures and next gen CIO's have been forced to depart from the standard apps strategies.  In fact, improved integration, web services, and SaaS deployments have now improved the success rates and ROI for Two-Tier ERP apps strategies.

Purpose Built Capabilities And Cost Savings Drive Push For Two-Tier Apps Strategies


Recent Software Insider data surveys of next gen IT leaders in Q3 2009 and Q1 2010 show a 10% increase among organizations considering a Two-Tier ERP apps strategy (see Figure 1).  Key drivers behind moving to a Two-Tier ERP approach stem from:

  • Purpose built or industry requirements (89.61%), evista online. Epogen, Next gen IT leaders remain frustrated by the lack of innovation and progress in completing out promised functional footprints.  As market competition intensifies, industry specific, φτηνές φαρμακείο cytoxan, Cytoxan en ligne afin, purpose built solutions provide the competitive advantage needed for survival and success.

  • Existing systems too expensive (70.13%). ROI calculations on existing ERP systems often show high cost factors.  The culprits - overruns in implementation, customization of reports, Koop korting iressa, Køb discount iressa, maintenance payments on shelfware, increasing costs to staff, kopen goedkope zometa, Cheap casodex, and rigidity of system.

  • Upgrade too expensive (45.45%). Many customers face upgrade costs equivalent to reimplementation.  Cost factors could equal up to 85% of the original implementation cost.

  • Need to innovate (35.06%). Some organizations find that their vendors have not innovated fast enough, South Carolina SC S.C.. Cheapest gleevec online, Social channels have not been accounted for.  User experiences seem dated.  Reporting and analytics require experts to deliver.  Paucity in mobile solutions hinder productivity.

  • Regulatory compliance (24.68%). The need to meet industry specific regulatory compliance drive organizations to choose purpose built solutions.  Many choose SaaS to mitigate the costs of legislative and regulatory updates.

  • Geographic requirements (19.48%), buy cytoxan. Country or region specific requirements may require two-tier strategies based on geography.  Some ERP systems lack the language or tax requirements and a separate instance will prove cheaper to run than customizing a monolithic large ERP solution.

  • Existing systems too rigid (15.58%), Osta gleevec online. Acheter capecitabine discount, Rigidity may lead to the inability to integrate and work with other systems, new channels, kopen goedkope gleevec, Halvalla evista apteekki, and emerging stakeholders.  Integration solutions can assist, but long term, billige gleevec Apotheke, Nevada NV Nev., next gen IT leaders will begin to surround legacy solutions with newer technologies.


Figure 1. Two Tier ERP Strategies Gain Favor In Next Gen IT Leader Apps Strategies

screen-shot-2010-03-02-at-53732-pm


Figure 2.  Industry Requirements And Cost Drive Push To Two-Tier Apps Strategies

screen-shot-2010-03-02-at-53724-pm


The Bottom Line - Users Should Consider Scenarios Based On Business Models And Geographic Needs

Detailed apps strategy conversations highlight 3 scenarios where Two-Tier ERP strategies make sense.  A number of vendors have proven to be strong partners in enabling Two-Tier ERP (see Figure 3), iressa online store. Gleevec farmacia a buon mercato,


  1. Different business models. Organizations with very different lines of businesses often consider hub and spoke implementations.  The drive to standardize on a single ERP system makes little sense when one subsidiary delivers services and the other manufactures goods.  Several large multi-national conglomerates leverage more than two-tiers of ERP to handle a warranty business, financial services, North Carolina NC N.C., Evista no prescription, and power generation manufacturing.

  2. Country specific deployments. Deploying a full scale ERP solution makes little sense for new subsidiaries when options exist at lower operating costs and higher ROI.  One large Japanese manufacturer found cost savings with local based systems in North America and EMEA.

  3. Phased modernization efforts. Organizations looking to upgrade and modernize their systems may keep some legacy systems in place as they upgrade to more modern systems.  One large entertainment concern has kept their financials systems and updated their retail systems with a more modern, web services based, generic epogen, District of Columbia DC D.C., SOA architected product.


Figure 3. Vendors To Watch In Two-Tier ERP Apps Strategies

screen-shot-2010-03-02-at-71143-pm


Your POV. Buy cytoxan, Have you deployed a Two-Tier ERP strategy. How has it gone?  What's worked, comprar en línea cytoxan. Order cytoxan without prescription, What's not?  You can post or send on to rwang0 at gmail dot com or r at softwaresinsider dot org and we’ll keep your anonymity.

Please let us know if you need help with your enterprise apps strategy by:


  • Developing your enterprise apps strategy?

  • Addressing disruptive technologies like Social CRM, order arimidex online legally, Cloud Computing, SaaS deployment, and Two-Tier ERP?

  • Assessing the ROI of a Two-Tier ERP strategy?


* Not responsible for any factual errors or omissions.  However, happy to correct any errors upon email receipt.

Copyright © 2010 R Wang and Insider Associates, LLC. All rights reserved.


Related Resources

20091203  Strategy: 5 Lessons Learned From A Decade Of Naught

20091222 Tuesday's Tip: 10 Cloud And SaaS Apps Strategies For 2010

20091208 Tuesday's Tip: 2010 Apps Strategies Should Start With Business Value

20091102 Best Practices: Lessons Learned In What SMB's Want From Their ERP Provider

20091006 Tuesday's Tip: Why Free Software Ain't Really Free

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Order Casodex No Prescription

Published on February 17, 2010 by R "Ray" Wang

Chatter Represents SFDC's Unified Move Into Social

screen-shot-2010-02-18-at-15959-am
 Order casodex no prescription, Announced at the 2009 Dreamforce conference, Chatter represents both a collaboration application and platform.  Software built on the Force.com platform will gain the collaboration capabilities. Acheter arimidex,   Solutions in AppExchange will be able to use profiles, real time streams, Ohio OH, Connecticut CT Conn., and other API's.   With a 100 customers testing out user experience, scalability, ordering epogen online, Evista kopen, and security, Salesforce.com, purchase capecitabine, Order cytoxan online cheap, moves from vaporware to beta.   Some key features include:


  • Aggregating streams of information. Employees can subscribe to feeds such as internal updates, social networks, cheapest gleevec in the world, Order epogen online cheap, and documents.

  • Automating status updates. Users can receive updates from system and user generated alerts.  Alerts can include documents and related links.

  • Enabling secure document sharing, Delaware DE Del.. Cheap generic epogen, Chatter feeds can be searched to find relevant information.  Document sharing is protected by a secure sharing model from the Force.com platform.


The Bottom Line For Customers - Chatter Represents A First Step Towards Social CRM

Customers seek solutions that bridge the gap between Enterprise 2.0 collaboration with enterprise applications.  Investment in solutions like Chatter fit well with Salesforce.com's existing list of innovative customers.   Many require more in-depth social capabilities.  Should Chatter be delivered in 2010, customers will win by being able to minimize the number of SaaS platforms, buy capecitabine from canada, Louisiana LA,   reduce the related costs of vendor management, and take a first step into Social CRM, ordering evista pill. For capecitabine online, The Bottom Line For Vendors - Chatter Beta Buys Salesforce.com Time To Fend Of Best of Breed Competitors.

Learning from the lessons of Siebel, Marc Benioff does not intend for SalesForce.com to be a one trick pony.  Force.com represented a step to build an ecosystem and extend beyond CRM.  Success in AppExchange proves out the strength of the ecosystem, order casodex no prescription. With Chatter, ostaa halvalla capecitabine, Halvalla arimidex apteekki, Salesforce.com establishes a second foothold into the world of Social CRM and Enterprise 2.0.  The pre-announcing in November bought Salesforce.com time to fend off best of  breed collaboration solutions and emerging Social CRM vendors.  Announcing a private beta with 100 customers, not only shows momentum, Acheter en ligne cytoxan, Gleevec pedido en línea, but also gives Salesforce.com time to prove out the solution.  In any case, they SaaS leader buys time and can keep some of the best of breed solutions temporarily out of its accounts, order gleevec no rx. North Dakota ND, Your POV

Are you a Salesforce.com customer?  How will you use chatter?  When do you plan to deploy.  Let us know if you need help with:


  • Building a multi-vendor SaaS strategy

  • Negotiating your Salesforce.com contract

  • Crafting a SaaS integration strategy


Please post or send on to rwang0 at gmail dot com or r at softwaresinsider dot org and we’ll keep your anonymity.
Related resources and links

20100125 Monday's Musings: The Hidden Value in SaaS Deployments

20091222 Tuesday’s Tip: 10 Cloud and SaaS Apps Strategies For 2010

20091012 Research Report: Customer Bill of Rights - Software-as-a Service

20090602 Tuesday’s Tip: Now’s The Time To Consider SaaS Software Escrows

20081028 Tuesday’s Tip: SaaS - Integration Advice

20090714 Sandhill.com - R ‘Ray’ Wang - “Opinion: Moving to a SaaS Offensive”

20070903 Trends: What’s all the fuss about True SaaS, acquistare a buon mercato casodex, Ordering gleevec online legally, OnDemand, Hosting, cheap evista from canada. Oklahoma OK Okla.,

20091208 Tuesday’s Tip: 2010 Apps Strategies Should Start With Business Value

20091109 Monday’s Musings: SaaS, SOA, Integration and How To Make A Peanut Butter And Jelly Sandwich In The Cloud


Copyright © 2010 R Wang and Insider Associates, LLC. All rights reserved.

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Order Cytoxan

Published on February 7, 2010 by R "Ray" Wang

Apotheker's Contract Not Renewed.  SAP Puts Snabe and McDermott In Co-Ceo Roles.

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Rumors began circulating early this weekend that Léo Apotehker's contract would not be renewed.  The highest level sources had confirmed this early in the morning and the afternoon press release provided confirmation of the details.  A few key facts:


  • Order cytoxan, SAP moves back to Co-CEO management structure. Cheapest capecitabine online, Bill McDermott, head of field organization and Jim Hagemann Snabe, buy cytoxan overnight delivery, South Dakota SD, head of product development become Co-CEO's. Point of View

    (POV): For undisclosed reasons, Leo's contract was not renewed, District of Columbia DC D.C.. Koop korting epogen, Both Bill and Jim have extensive experience at SAP and have been hard at work revitalizing the organization from both the sales and product sides.  Many observers may be surprised not to see former Business Objects CEO John Schwarz in the running.


  • Executive Board elevates role of products and technology, New Mexico NM N.Mex.. Where to buy cheap epogen, Vishal Sikka, chief technology officer (CTO) now appointed to the SAP Executive Board.

    POV: Vishal has the trust and ear of Hasso Plattner and Jim Snabe.  The net result may be more unified road maps, cheap capecitabine no rx, Nevada NV Nev., better prioritization of R&D assets, and less issues with product development.



The Bottom Line - Timing Is Everything, buy epogen online, Gleevec, But SAP's Inflection Point Is Good News For Customers

Though a seasoned executive with over 20 years with SAP, Leo was in the wrong place at the wrong time.  He was responsible for doing a bang up job in sales when Henning Kagermann (i.e, epogen prescription. the former CEO) was around.   In fact, he made Henning look good despite the difficulties in launching mySAP ERP 2007, SAP ByD, and a host of other failed projects.  Unfortunately, he entered a down market while in charge of a sinking ship.  Low morale among the Walldorf engineering team, the issue with Enterprise Support and maintenance, and uncontrollable poor quarterly performance proved to be factors beyond his control.  Customers over the past 2 to 3 years began to wonder how to tap SAP's innovation.  A clear need emerged for having more technologists at the helm, order cytoxan. Pharmacie capecitabine bon marché, Putting McDermott as Co-CEO makes sense.  He is an excellent sales guys but the issues is not sales.  It's products.  Snabe and Vishal will need strong product vision to right SAP and point it in a forward direction.   Engineering and products need more attention to bring out trapped innovation at SAP.

Your POV

Are you an SAP customer?   How do you feel about the transition?  Would you like to learn more about:


  • Building a next gen SAP roadmap?

  • Improving your SAP apps strategy?

  • Augmenting SAP with SaaS?

  • Putting third party maintenance and optimization to work?


Please post or send on to rwang0 at gmail dot com or r at softwaresinsider dot org and we’ll keep your anonymity, Washington WA Wash.. Purchase gleevec,
Related Links And Resources

Here's a list of related reports.

20100114 News Analysis: SAP Revives Two-Tier Maintenance Options

20091211 Event Report: 2009 SAP Influencer Summit - SAP Must Put Strategy To Execution In Order To Prove Clarity Of Vision

20091125 Speaker Notes: Keynote - SAP UK & Ireland User Group Conference 2009

Here’s a list of related links of news during Léo's tenure.  They will be added on an ongoing basis and updated as appropriate.


Copyright © 2010 R Wang and Insider Associates, LLC. All rights reserved.



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Buy Capecitabine

Published on February 3, 2010 by R "Ray" Wang

IBM Adds A Leading Customer Data Integration/MDM Pioneer To Its Master Information Management Arsenal
 Buy capecitabine, With arguably 10 master information management acquisitions since 2003, IBM continues to push towards its goal of adaptive master data management (MDM) (see Figure 1).  The recent acquisition of Initiate Systems comes after the heals of Oracle's purchase of SilverCreek Systems in January 2010 and Informatica's purchase of Siperian in January 2010.  Rapid consolidation in the MDM market has effectively removed 3 of the 4 leading vendors in MDM.  The Initiate Systems acquisition brings IBM key benefits such as:


  • Strong and proven customer data integration platform. Initiate Systems brings best-in-class data de-duplication, Acquistare online gleevec, security and privacy, and strong data acquisition capabilities to IBM.  A key hallmark of the solution is the rapid real-time matching capabilities and hierarchy management.  Among all the MDM vendors, Initiate brings the most number of productive, Jotta capecitabine verkossa, live customers - about 100 of its estimated 200 customer count.

    Point of view (POV): As with rival Oracle, California CA Calif., IBM must take steps to harmonize the different MDM solutions in its portfolio.  Today, IBM offers Infosphere MDM Server for PIM based on Trigo product information management (PIM) and Infosphere MDM Server 9 based on DWL for customer data integration (CDI).  Initiate Systems adds a third and capable product into the line up that's optimized for customer data.


  • Deep healthcare and public sector experience. Initiate Systems made its mark in health care and public sector.   Today, Køb discount zometa, Initiate serves over 2400 health care sites and over 40 health information exchanges (HIE).  Key clients include Alberta Ministry of Health and Wellness, Alaska AK, BMI Healthcare (UK), Calgary Health Region, CVS/Caremark, buy casodex pill, Humana, Buy epogen online, Ochsner Health System, the State of North Dakota's Department of Health and Human Services and the University of Pittsburgh Medical Center.  In the past years, the Chicago, iressa pill, IL based vendor has branched out to other verticals such as financial services, Capecitabine without prescription, high-tech, manufacturing, and retail.  However, Kansas KS Kans., its gained the most ground in B2C public sector industries such as health care, Köpa casodex online, law enforcement, governmental agencies, and intelligence.

    POV: Expect IBM to augment Initiate's strengths with IBM's InfoSphere Identity Insight and InfoSphere Global Name Recognition to address the B2C public sector industries.   In health care, New Jersey NJ N.J., IBM Global Services already serves as a key reseller and this will ease the integration of this practice area into Big Blue.  Expect Initiate to continue its lead in EMPI and role in public sector projects.  Consequently, Cheap zometa without prescription, IBM will have to address how they will work with rival partners such as Raytheon, Informatica, Carefx, cheap capecitabine online, Healthvision, Ordering epogen without prescription, Agfa, and dbMotion.


  • Strong management team, Mississippi MS Miss.. Bill Conroy (CEO) and his capable management team drove an estimated $100M in revenues with a 4 year CAGR of 50% and zero debt. On top of this, they secured a $31M Series E round of funding from EMC, Informatica, Dunruth Capital, BCBS Capital, and Paladin Capital.

    POV: With arguably one of the most capable management teams in the industry and one of the sharpest sales minds, Greg Shaw, IBM adds some key assets to its management ranks.  How they navigate the Big Blue bureaucracy will be a test of how well IBM conducts integrations of high performing companies.  Given the improved collaboration culture within IBM Software Group and the rest of IBM, the future bodes well.



Figure 1, buy capecitabine. Buy iressa no prescription, IBM's MDM Acquisition Road Map

IBM's MDM Acquisition Roadmap

The Bottom Line For Users - IBM Brings Stability To Initiate's Customers And Adds A Series Of Big Blue Capabilities

Initiate customers gain access to the assets of IBM.  Customers can expect IBM to integrate the product line over 2 years but benefit immediately from synergies with other IBM Information Management products such as its knowledge base of industry models, governance, BI & performance management tools, ordering gleevec from canada, and identity and management tools.  As with most IBM acquisitions, Order cytoxan overnight delivery, key personnel in product development, support, and sales will be incentivized to stay for at least 2 years, Arizona AZ Ariz., providing enough time for knowledge transfer and account transitions.  In general, Zometa farmacia a buon mercato, non-IBM customers will gain new resources.  Existing IBM customers will find business as usual.

The Bottom Line For Vendors - MDM Moves From Best Of Breed To Foundational Software Stack Component

Given the foundational nature of MDM in any vendor's software stack, expect more rapid consolidation in the MDM market with very few independents by the end of 2010.  Potential acquirers include EMC, Illinois IL Ill., HP, αγοράσετε zometa, IBM, Microsoft, Oracle, köpa rabatterade cytoxan, and SAP.  Potential targets for EMC, Köpa zometa online, SAP, and HP include Datactics, Kalido, Talend, and Visionware.   With Initiate Systems in IBM's hands,  Microsoft's most likely target would be VisionWare or Kalido as they are the only two vendors optimized on the Microsoft stack.  SAP, EMC, and HP may be better off looking at Kalido for its strong pharma, insurance, and data governance capabilities for MDM.  MDM will move more and more vertical as domain specific issues become paramount.



Your POV

Are you an IBM or Initiate Systems customer?   How do you feel about the acquisition?  Would you like to learn how to:


  • Develop an MDM strategy?

  • Select an MDM solution?

  • Negotiate an MDM contract?

  • Design a data governance program?


Please post or send on to rwang0 at gmail dot com or r at softwaresinsider dot org and we’ll keep your anonymity.
Related Links And Resources

Here's a list of resources.  They will be added on an ongoing basis and updated as appropriate.

Official IBM Press Release

20100203 Spend Matters - Jason Busch "IBM Takes the CDI/EMPI Initiative with its Initiate Acquisition"

20100203 ZD Net: Between the lines - Larry Dignan, Sam Diaz, Andrew Nusca "IBM buys Initiate; Bets on Healthcare IT"

20100203 IDG News Service - Chris Kanaracus "IBM Buying MDM Vendor Initiate Systems"

20100203 SearchCRM.com - Jeff Kelly "IBM to Acquire MDM Vendor Initiate Systems"



Copyright © 2010 R Wang and Insider Associates, LLC. All rights reserved.

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