Archive for the ‘R “Ray” Wang;’ Category

Monday’s Musings: Why Next Gen Apps Must Improve Existing Activity Streams

Upcoming Data Deluge Threatens The Effectiveness Of Activity Streams Activity streams, best popularized by consumer apps such as Facebook and Twitter, have emerged as the Web 2.0 visualization paradigm that addresses the massive flows of information users face (see Figure 1).  As a key element of the dynamic user experiences discussed in the 10 elements of social enterprise apps, activity streams epitomize how apps can deliver contextual and relevant information.  Unfortunately, what was seen as an elegant solution that brought people, data, applications, and information flow into a centralized real-time interface, now faces assault from the exponential growth in data and information sources.  In fact, most people can barely keep up with the information overload, let alone face the four forces of data deluge that will likely paralyze both collaboration and decision making (see Figure 2):
  1. Massive activity stream aggregation by enterprise apps. Every enterprise app seeking sexy social-ness plans one or more social networking feeds into their next release.  The mixing and mashing of personal and work related feeds will leave users confused about context and lower existing signal to noise ratios.  Yet, proliferation will continue as users seek to bring aggregated sources of information into one centralized feed.
  2. Explosive growth in the Internet of Things (IOT). Beyond just device to device communications, the web of objects, appliances, and living creatures through wired and wireless sensors, chips, and tags will drive most of the growth in the internet in the next 5 to 10 years.  With an estimated 100 billion net-enabled devices by 2020, these networks seek to discover activity patterns, predict outcomes, and monitor operational health.  The massive amounts of sensing data driven into systems will not only overwhelm users, but also handicap the performance of today's data warehouses, analytics platforms, and applications.
  3. Flood of user generated content (UGC). User generated content continues to grow.  Facebook has over 500 million users populating pages with rich social meta data.  There are over 300 million blogs.  Wikipedia has more than 15 million articles.  Content sources will propagate at geometric rates, especially as BRIC (Brazil, Russia, India, and China) countries up their adoption.
  4. Proliferation of social meta data. Organizations seeking a marketing edge must digest, interpret, and asses large volumes of meta data from sources such as Facebook Open Graph.  Successful identification of social graphs require matching gargantuan volumes of meta data (e.g. likes, check-ins, groups, etc) through introspection across a vast array of objects.  Human centric and object centric events will inevitably coexist and engulf unified activity streams.
Figure 1.  Activity Streams Improve Collaboration And Deliver Dynamic User Experiences Figure 2. The Four Forces Of Data Deluge Filters Reduce The Signal To Noise Ratios And Drive Relevance Given the tall task of repairing the relevance of activity streams under the four forces of data deluge, users need better filtering tools from their existing solutions.  Today's rudimentary filters remind users of the simple search engines from the early 1990's.  Users must have filters with the sophistication to cut across the big data challenges.  Filters must span across mediums such as pages, books, notes, photos, videos, voice, and others.  Based on 23 user scenarios, the 5 major categories of filters should include:
  • People. Requests focus around people, their relationships, and formal and informal groupings.
  • Location. Physical location attributes include spatial coordinates, topology, environmental conditions, vertical position, and others.
  • Time and date. Time and date plays a key role in parsing out historical data, multiple chronological perspectives, and forecasting and simulation.
  • Events. Events serve as a mega filter by relating people, location, time and date, and purpose.
  • Topics. Topics represent a broader filter that represents a generic "other" category in filtering.
The Bottom Line: Users Need Greater Control Over Their Point Of View And Next Gen Apps Must Deliver Filters alone will not provide enough firepower to put users back in control.  Users must easily self-manage filters.  Self-learning patterns should be identified by the system.  Text analytics, natural language processing, and complex sentiment algorithms will play a role.  User driven advanced filters should at a minimum include:
  • Saved filters. Users save and share with other users their library of filters.
  • Trending. Users apply layers of filters to correlate complex multi-dimensional patterns.
  • Simulations. Users proactively test out scenario plans with existing data.
  • Predictions. Users apply pattern recognition and trending to test hypotheses.
Your POV. Buyers, do you need help understanding how activity streams can improve adoption and ROI.  Are you suffering from data deluge?   Sellers and vendors, want to test out your next generation product ideas?  You can post or send on to rwang0 at gmail dot com or r at softwareinsider dot org and we’ll keep your anonymity. Please let us know if you need help with your next gen apps strategy efforts.  Here’s how we can help:
  • Providing contract negotiations and software licensing support
  • Evaluating SaaS/Cloud options
  • Assessing apps strategies (e.g. single instance, two-tier ERP, upgrade, custom dev, packaged deployments”
  • Designing end to end processes and systems
  • Comparing SaaS/Cloud integration strategies
  • Assisting with legacy ERP migration
  • Engaging in an SCRM strategy
  • Planning upgrades and migration
  • Performing vendor selection
Reprints Reprints can be purchased through the Software Insider brand.  To request official reprints in PDF format, please contact r@softwareinsider.org. Disclosure Although we work closely with many mega software vendors, we want you to trust us.  For the full disclosure policy please refer here. Copyright © 2010 R Wang and Insider Associates, LLC. All rights reserved.

Personal Log: Altimeter Group’s One Year Anniversary – Thank You!

Thank You To Our Clients, Peers, Alliance Partners, Readers, Friends, And Followers One year ago today, Charlene, Deb, Jeremiah, and I announced the transformation of Altimeter Group from a single analyst firm to a partner model.  As the founding partners, we set course on four areas of focus: Innovation, Customer, Leadership, and Enterprise.  Our goal -- advise our clients on how to adopt and navigate the chaotic world of emerging and disruptive technologies. Despite starting in the midst of an epic recession, we each brought with us a precious handful of clients who believed in us, our work, and our ability to advise them.  Our VP of Business Development and Sales, David Stanley, took a chance on us without a salary.  Our friends at V3, helped us navigate the crazy world of PO's and procurement organizations. Over the first 3 months, we built our firm one client at a time.  With continual trust and encouragement, our clients drove our growth in 2009. Based on our original strategy and strong input from our clients, we added Alan Webber, Lora Cecere, Michael Gartenberg, and Marcia Conner to our founding year partner roster.  They expanded our coverage to include public sector, supply chain strategies, mobile and personal technologies, and enterprise 2.0 collaboration.  Along the way, we added nine extraordinary founding year staff members in sales, research, consulting, and in our back office.  We moved from the original Hangar to the current Hangar 2.0 to account for the growth. It's been quite a ride in a year and I can not say this enough, "Thank you to our 100+ clients!  Thank you to our peers, alliance partners, readers, friends and followers!  Without you, we wouldn't be here today!" What's Next? The confluence of media, research firms, think tanks, and expert networks continue to blur the line and create new models.  From day one, we saw opportunities to change the existing pay wall-based analyst firm models.  We put our best research on our blogs.  We collaborated with other thought leaders and influencers.  We spent time building programs with our clients to focus on both high touch and high scale advisory work. In our next year, you can expect us to continue to evolve around our client needs.  We must always innovate to find new ways to best serve our clients.   We will keep crafting strategies to unleash business value in the next set of emerging technologies.  We will always to take a holistic approach.  And most importantly, we will remain humbled by the brilliance of the talent, technologies, and relationships that surround us. Your POV. Your comments about how we work, what we should look into next, and how we can improve are always welcomed.  Please post your comments here or send on to rwang0 at gmail dot com or r at softwaresinsider dot org and we’ll keep your anonymity. Related blog posts: 20100827  Altimeter Blog - Charlene Li "Altimeter's One Year Anniversary" 20090827  A Software Insider's Point of View - R "Ray" Wang "Personal Log: Altimeter Group – Helping Organizations Bridge The Technology Obsolescence Gap" Reprints Reprints can be purchased through the Software Insider brand.  To request official reprints in PDF format, please contact r@softwareinsider.org. Disclosure Although we work closely with many mega software vendors, we want you to trust us.  For the full disclosure policy please refer here. Copyright © 2010 R Wang and Insider Associates, LLC. All rights reserved.

Polls And Surveys: Insider Insights™ – Customer Centric Cloud Agreements

Annual Evaluation On SaaS Satisfaction Begins This Fall The Software Insider Insights™ solution evaluation and buyer comparison tool will launch this Fall.  The first report focuses on Customer Centric Cloud Agreements - Software-as-a-Service (SaaS).  This evaluation will:
  • Identify the leading seller/vendors delivering SaaS based applications that adhere to the spirit of the cloud
  • Evaluate seller/vendors performance against the latest provisions in the Customer Bill of Rights: Software as a Service (see Figure 1)
  • Recognize seller/vendors who deliver a customer centric approach to SaaS solutions.
Invited Vendors Represent Today's SaaS Leaders The 2010 Customer Centric Cloud Agreements- SaaS evaluation ranks the most popular vendors by inquiry and contract frequency.  The invited participants also qualified based on overall total number of subscribers.  The current list of evaluated vendors will include:
  • Ariba
  • Concur
  • Epicor Lite
  • FinancialForce
  • Intacct
  • Microsoft Dynamics CRM OnDemand
  • NetSuite
  • Oracle Siebel OnDemand
  • Plex Systems
  • RightNow Technologies
  • Salesforce.com
  • SAP ByD
  • SuccessFactors
  • Taleo
  • Ultimate Software
Your POV: Your Input Makes The Difference As part of the Insider Insights evaluation process, input from users will be incorporated into the evaluation process.  Please take the time to complete this short 10 question survey.  As an added incentive, 5 respondents will be randomly chosen on September 30th to win a free 30 minute advisory call with R "Ray" Wang to be used by 2010. Share with us your input here:
Resources And Related Research: 20100810 A Software Insider's POV - R "Ray" Wang - "Tuesday’s Tip: 10 SaaS/Cloud Strategies For Legacy Apps Environments" 20100809 A Software Insider's POV - R "Ray" Wang - "Research Report: The Upcoming Battle For The Largest Share Of The Tech Budget (Part 2) – Cloud Computing" 20100621 A Software Insider's POV - R "Ray" Wang - "Research Report: How SaaS Adoption Trends Show New Shifts In Technology Purchasing Power" 20100322 A Software Insider’s POV – R “Ray” Wang -”Understanding The Many Flavors Of Cloud Computing/SaaS” 20091222 A Software Insider’s POV – R “Ray” Wang “Tuesday’s Tip: 10 Cloud And SaaS Apps Strategies For 2010″ 20091208 A Software Insider’s POV – R “Ray” Wang – “Tuesday’s Tip: 2010 Apps Strategies Should Start With Business Value” 20091012 A Software Insider’s POV – R “Ray” Wang – “Research Report: Customer Bill of Rights – Software-as-a Service” 20090714 Sandhill.com – R “Ray” Wang – “Opinion: Moving to a SaaS Offensive” 20090602 A Software Insider’s POV – R “Ray” Wang ” Tuesday’s Tip: Now’s The Time To Consider SaaS Software Escrows” 20081028 A Software Insider’s POV – R “Ray” Wang “Tuesday’s Tip: SaaS Integration Advice” Reprints Reprints can be purchased through the Software Insider brand.  To request official reprints in PDF format, please contact r@softwareinsider.org. Disclosure Although we work closely with many mega software vendors, we want you to trust us.  Epicor, Microsoft, Oracle, RightNow, SAP, and Ultimate our currently clients of Altimeter Group but not Insider Associates.  For the full disclosure policy please refer here. Copyright © 2010 R Wang and Insider Associates, LLC. All rights reserved.

Quarterly Financial Tracker: Q2 CY 2010 – SaaS Vendors Still Show Massive YoY Growth

The majority of 22 publicly traded software vendors demonstrated solid year-over-year (YoY) quarterly growth from Q2 2009 (see Figure 1).   Every SaaS vendor in the Software Insider Index® drove 14% to 26% growth (see Figure 2) despite the pick up in on-premises license sales.  Highlights for the 2010 CY Q2 2010 results: On-Premises Trends
  • JDA Software (59.19%) and Manhattan Associates (32.93%) continue to ride the CPG, retail, and supply chain investment wave.  Manhattan solidified a significant turnaround in 2 quarters of growth.
  • Large mega vendor bellwethers Oracle (12.95%) and SAP (12.34%) showed significant double digit growth.  SAP's license gains of 17.31% demonstrate a turnaround in the sales team.  All indications point to BOBJ and the non-EMEA regions driving sales growth.
  • The SMB vendors shared mixed results with Epicor (8.68%), Lawson (5.81%), and CDC Software (3.92%) continuing to grow key license revenues.  While IFS total revenue gains were low in the 1.40%, IFS grew license revenue by a whopping 19.77%.
  • Unfortunately, other SMB vendors Exact (-4.99%) and Deltek (-7.07%) showed negative revenue momentum.  These vendors not only lost ground in license revenue but also saw declines in traditionally stable maintenance revenue.
  • Maintenance fee growth remains healthy for most vendors as new programs to show value to customers gain traction.
SaaS Trends
  • SaaS vendors continue to grow in mid to high double digit growth rates for subscription revenue. SuccessFactors (26.81%), Salesforce.com (24.78%), and Concur (20.49%) moved past 20% year over year quarterly growth.
  • Ariba ($93.2M) nears the $100M per quarter revenue benchmark as Blackboard ($101.5M) continues to grow from this achievement in Q1 2010.
  • RightNow (19.58%), NetSuite (16.83%), Ultimate Software (15.67%), and Taleo (14.63%) all showed solid quarters of growth, though these growth percentages show slight declines.
Figure 1.  Software Insider Index® On Premise Vendors: Q2 CY 2010
(Right click to view full image)
Copyright © 2010 R Wang and Insider Associates, LLC. All rights reserved.
Figure 2. Software Insider Index® SaaS Vendors: Q2 CY 2010
(Right click to view full image)
Copyright © 2010 R Wang and Insider Associates, LLC. All rights reserved.
The Bottom Line - IT Budgets Have Opened Up For Software Purchases, Hybrid SaaS Models The Norm
Despite the rocky recovery and potential for double digit recession, pent up demand drives the current on-premises vendor revenue growth.  Organizations continue to invest in technology despite the lack of job creation.  However, on-premises vendor gains have not impacted SaaS vendor growth.  In fact, most organizations continue to adopt Scenarios 1 to 3 in their Cloud/SaaS strategies. As hybrid models reach tipping points, successful apps strategies must focus on SaaS integration, SOA adoption, and information governance.
Your POV. Can we help you work with a specific vendor?  Please post or send on to rwang0 at gmail dot com or r at softwareinsider dot org and we’ll keep your anonymity.  Further, let us know if you need help with your next gen apps strategy, overall apps strategy, and contract negotiations projects.  Here’s how we can help:
  • Designing a next gen apps strategy
  • Providing contract negotiations and software licensing support
  • Demystifying software licensing
  • Assessing SaaS and cloud
  • Evaluating Cloud integration strategies
  • Assisting with legacy ERP migration
  • Planning upgrades and migration
  • Performing vendor selection
  • Renegotiating maintenance
Disclaimers* Not responsible for any math errors or erroneous revenue information. 1. Calendar year estimates based on the quarter nearest the calendar year. 2. Why these vendors than others?  Easy – because I cover them. 3. Exchange rates as of February 25th, 2010 for vendors who have not published quarterly conversions.  Not responsible for currency flux. 4. Estimates created for privately held vendors, when listed. Not sure? Please read the quarterly filings yourself =) Related resources and links
2010 Calendar Year Q1 Software Insider Index™ (SII): 2009 SII Top 35 Enterprise Business Apps Vendors™ 2009 Calendar Year Q4 2009 Calendar Year Q3 2009 Calendar Year Q2 2009 Calendar Year Q1 Software Insider Index™ (SII): 2008Software Insider IndexTM (SII): SII Top 30 Enterprise Business Apps VendorsTM & SII Top SaaS Business Apps VendorsTM SII Top 30 Enterprise Business Apps Vendors™ 2008 Calendar Year Q4 2008 Calendar Year Q3 2008 Calendar Year Q2 2008 Calendar Year Q1
Reprints Reprints can be purchased through the Software Insider brand or Altimeter Group.  To request official reprints in PDF format, please contact r@softwareinsider.org. Disclosure Although we work closely with many mega software vendors, we want you to trust us.  For the full disclosure policy please refer here. Copyright © 2010 R Wang and Insider Associates, LLC. All rights reserved.

News Analysis: Capgemini Immediate Delivers Cloud Services To Royal Mail Group

Capgemini Changes The Rules Of The Cloud Game On July 27, 2010, Capgemini announced a six-year cloud computing deal with Royal Mail Group (RMG).  The partnership brings the capabilities of Capgemini’s Infostructure Transformation Services (ITS) and Capgemini Immediate to RMG.  As the UK's second largest employer, RMG employs 188,000 people, handles over 80 million items per day, and delivers over 150,000 parcels per day via ParcelForce, its worldwide express parcel business.  Analysis of the deal reveals two key points:
  • Royal Mail Group chooses cloud computing for concrete business value. RMG sought a new eBusiness platform.  Through the RFP process, RMG determined that traditional on-premise software and hardware solutions on single stack technologies (e.g. Microsoft, Oracle, and IBM) did not meet current and future business requirements.  Requirements included decreasing the time to market to deliver new solution offerings, delivering pay-as-you-go services to meet the needs of the organization's personal and small or medium business customers, and supporting RMG's innovative parcel delivery services to keep up with the UK's online shopping boom.  After careful analysis, RMG realized they would have to go best of breed. Point of View (POV): With over 3000 web pages and 100 applications, RMG felt the dual weight of transforming legacy applications and the need to free up resources for innovation.  As with many legacy systems, changes to their current eBusiness platform most likely took too long to implement and the integration challenges of managing a specialized and aging e-business environment became too cumbersome to manage.  RMG chose Capgemini Immediate because the solution delivered an ecosystem of solutions as one offering with Capgemini acting as both the services integrator and prime contractor.  RMG gained both the business value in best of breed solutions and the flexibility of the cloud computing model.
  • Capgemini Immediate mitigates the challenges of managing SaaS best of breed "hell". Capgemini's integrated best of breed cloud offering includes 18 initial SaaS and open source suppliers across the software-as-a-service (SaaS) and platform-as-a-service (PaaS) layers of cloud computing.  Key examples of core PaaS components delivered immediately to the customer include Drupal (Content Management), Apache Software Foundation (Common UI service), IBM Infosphere Datastage (ETL), Cordys (Business process orchestration), Attenda (Business activity management), and Talis (Semantic data management).  For example, the marketing and eBusiness SaaS offering includes Salesforce.com (Customer transactions), Demandware (eCommerce), Kognitio (Data Warehousing-as-a-Service), Ominiture (Web analytics), Eloqua (Online marketing) and Google (Search) see (Figure 1). POV: Leading companies who seek best of breed approaches often face challenges in integration and managing multiple vendor contracts.  The Capgemini Immediate offering reduces the risk of best of breed because clients sign one contract and Capgemini manages the delivery risk, SaaS and hybrid integration, and the management of partners.  In addition, the on-demand pricing and delivery model enables organizations to manage seasonal peaks such as holidays that may require excess capacity.  Best of breed solutions can link back to the RMG ecosystem with ease allowing for more choices among application solutions.
Figure 1. Capgemini Immediate Provides A Best Of Breed E-Business Platform In The Cloud
Source: Capgemini The Bottom Line For Buyers (Users) - Best of Breed Integrated SaaS/PaaS Offerings Deliver Innovation While Bypassing Legacy Apps Environments RMG did not choose cloud because it was the latest fad.  Instead, the Capgemini Immediate solution provided a collection of best of breed solutions that met RMG's key business requirements.  Should Capgemini succeed in delivering Scenario 7: Legacy Replacement in the 10 SaaS/Cloud Strategies For Legacy Apps Environments, RMG will gain (see Figure 2):
  • Flexibility and scalability. RMG can expand or contract services as demand levels change.enhanced flexibility and scalability, enabling specific services to expand or contract rapidly as levels of demand change
  • Capex reduction. RMG no longer has to procure extra hardware and applications every time the change platforms.  This reduces major capital outlay.
  • Improved integration. The Capgemini Immediate platform allows third party services to easily integrate back into the solution offering.
While Cloud/SaaS adoption has moved beyond the tipping point, organizations should not rush in without an adequate apps strategy.  Start by taking into consideration the following criteria in planning an overall apps strategy:
  • Expected business value and outcomes for a project
  • Business processes required to support business value and outcomes
  • Organizational design required to sustain change
  • Technology and solutions to support efforts
  • Deployment options such as on-premises, SaaS, BPO, and other services
Figure 2.  Capgemini Immediate Addresses Scenario 7:  Legacy Long Term Replacement The Bottom Line For Sellers (Vendors) - Expect More Solution Providers To Blur The Lines With Differentiated IP Solution providers and partners will  invest in value added solutions over commoditized infrastructure. The continued commoditization of technology results in richer and more relevant Cloud stacks. As a result, a handful of larger players will emerge to drive down the costs of computing while encouraging ecosystems to deliver value added solutions. Buyers can expect packaged apps, vertical apps, last mile solutions, and implementation partners, to invest in specialized and higher value intellectual property (IP).  Capgemini Immediate is an example where service providers build differentiated intellectual property (IP) using the Cloud. Service providers should go on the SaaS/Cloud offensive if they want to deliver rapid innovation to customers and break the cycle of dependence on packaged apps vendors. Service providers can take market share through SaaS by investing in white spaces in the solution road map with verticals and other pivot points that have not been well served. In addition, expect forms of SaaS BPO to emerge as clients seek best of breed SaaS and hybrid deployments. Your POV. Have you already made the transition? Ready to share your best practices?  Buyers, do you need help with your Cloud and SaaS strategy?  Looking to make the transition to Cloud and SaaS?  Let us put the expertise of over 1000 software contract negotiations to work for you.  Please post or send on to rwang0 at gmail dot com or r at softwaresinsider dot org and we’ll keep your anonymity. Please let us know if you need help with your next gen apps strategy, overall apps strategy, and contract negotiations projects.  Here’s how we can help:
  • Designing a next gen apps strategy
  • Providing contract negotiations and software licensing support
  • Demystifying software licensing
  • Assessing SaaS and cloud
  • Evaluating Cloud integration strategies
  • Assisting with legacy ERP migration
  • Planning upgrades and migration
  • Performing vendor selection
  • Renegotiating maintenance
Resources And Related Research: 20100810 A Software Insider's POV - R "Ray" Wang - "Tuesday’s Tip: 10 SaaS/Cloud Strategies For Legacy Apps Environments" 20100809 A Software Insider's POV - R "Ray" Wang - "Research Report: The Upcoming Battle For The Largest Share Of The Tech Budget (Part 2) – Cloud Computing" 20100621 A Software Insider's POV - R "Ray" Wang - "Research Report: How SaaS Adoption Trends Show New Shifts In Technology Purchasing Power" 20100322 A Software Insider’s POV – R “Ray” Wang -”Understanding The Many Flavors Of Cloud Computing/SaaS” 20091222 A Software Insider’s POV – R “Ray” Wang “Tuesday’s Tip: 10 Cloud And SaaS Apps Strategies For 2010″ 20091208 A Software Insider’s POV – R “Ray” Wang – “Tuesday’s Tip: 2010 Apps Strategies Should Start With Business Value” 20091012 A Software Insider’s POV – R “Ray” Wang – “Research Report: Customer Bill of Rights – Software-as-a Service” 20090714 Sandhill.com – R “Ray” Wang – “Opinion: Moving to a SaaS Offensive” 20090602 A Software Insider’s POV – R “Ray” Wang ” Tuesday’s Tip: Now’s The Time To Consider SaaS Software Escrows” 20081028 A Software Insider’s POV – R “Ray” Wang “Tuesday’s Tip: SaaS Integration Advice” Reprints Reprints can be purchased through the Software Insider brand or Altimeter Group.  To request official reprints in PDF format, please contact r@softwareinsider.org. Disclosure Although we work closely with many mega software vendors, we want you to trust us.  Capgemini is a project client with Altimeter and not a client of Insider Associates, LLC.  Capgemini is neither a retained client of Altimeter group nor a retained client of Insider Associates, LLC.  For the full disclosure policy please refer here. Copyright © 2010 R Wang and Insider Associates, LLC. All rights reserved.

Tuesday’s Tip: 10 SaaS/Cloud Strategies For Legacy Apps Environments

Legacy Apps Customers Seek Practical Advice Organizations determining when and how to make the move to SaaS and Cloud face realistic challenges in gaining buy-in and realizing the apparent and hidden benefits of SaaS/Cloud.  In a recent survey of over 300 companies, 73 respondents who were wary of SaaS/Cloud were asked to list the top 3 reasons they did not plan to deploy a SaaS/Cloud solution in the next 12 months (see Figure 1).  The top 3 reasons related to legacy environments, org structure, and governance include:
  • Legacy apps CIO's. CIO's vested in protecting the existing investments may often proceed with caution for SaaS and Cloud solutions.  In some cases, sunk cost mentality takes hold and the goal of being 100% pure with a single vendor clouds the vision to meet needed business requirements.
  • Burden of legacy apps. Legacy apps maintenance and upkeep represents a key barrier to SaaS and Cloud adoption.  Organizations often remain complacent about maintenance and upgrades, preferring to avoid substantial changes and risk.   Becuase the money and resources to support legacy apps consume most of the budget, organizations have little funds for innovation and experimentation.  Eventually, business decision makers procure SaaS/Cloud solutions to by-pass IT.
  • No IT team buy in.  Many constrained IT teams have not taken the time to understand the requirements to support SaaS and Cloud apps in a hybrid mode.  SaaS requires organizations to revisit SOA strategies, integration requirements, and master data management.  Business leaders and decision makers often overlook these dependencies at the organization's long term expense.
Figure 1.  Legacy Issues Hamper SaaS/Cloud Adoption SaaS/Cloud Strategies Must Transcend The Burden Of Legacy Apps Over Time Next generation apps strategies must account for both a future of hybrid deployments and growing independence of legacy apps.  Ten of the most common go forward strategies include:
  1. Point solutions. Organizations often start by augmenting gaps in existing legacy apps functionality.  Common areas include expense management, strategic human capital management (HCM), sales force automation, project based solutions, collaboration, and email.
  2. SaaS best of breed suites. As organizations gain comfort with the ease of use of SaaS, expect organizations to increase their preference for suites.  Over time expect the best of breed "hell" scenarios to subside as SaaS vendors and integration providers rush to provide more end to end functionality or better SaaS to SaaS integration tools.
  3. Two-tier hub and spoke. Once organizations make the plunge to SaaS, the business will seek opportunities to bypass legacy apps in new environments.   Two-tier deployments will emerge as organizations rush to replace legacy apps for modernization efforts, geographic considerations, and organizations with different sets of business models.
  4. Legacy containment and surround. As with legacy apps over time, organizations will seek to contain investment and surround existing apps with new capabilities.   Expect core ERP apps in finance and HCM to be contained but not quickly replaced.  However, failed CRM, project based solutions, and other "extended ERP" systems in vendor suites will be replaced because many vendors have not innovated quickly enough.
  5. Hosted legacy and surround. Hosted legacy and surround will emerge as a critical trend that will cut infrastructure costs for data centers and hardware.  Virtualization will play a key role in reducing application management costs.  Once again, the surround strategy will take hold because business can not wait for innovation from many of the legacy apps vendors.
  6. Legacy mid-term replacement and third-party maintenance. Organizations can fund innovation with maintenance fee reductions by considering third party maintenance (3PM).  Typical deals halve the cost of maintenance while providing regulatory and tax updates.  Upgrades will not be provided but for organization's who plan to replace apps in the next 5 years, this option should be considered in all apps strategies.
  7. Legacy long term replacement. After usage of 10 to 15 years, most organizations begin their retirement and replacement strategies.  Given the increasing choices in SaaS and Cloud, expect organizations to make the move to migrate to a more flexible solution.
  8. PaaS extensions. As packaged apps move to the Cloud, custom development will also make the same transition.  PaaS will prove to be a key component in the Cloud strategy and major SaaS vendors will make the move to open up the tool kits to allow customers and partners to extend their solutions.
  9. Long term BPO. Expect commoditized business processes to shift to the BPO model. BPO - SaaS will become the norm as organizations shed lower level processes and focus on custom dev in PaaS and extending SaaS and Cloud suites.
  10. Private clouds.  Many organizations will move to private clouds for security reasons.  Private clouds will serve as both a development environment and the "back-up" generator for large commercial and public entities.
Figure 2.  Ten SaaS/Cloud Adoption Strategies Span Business Requirements And Legacy Adoption The Bottom Line For Buyers (Users) - Proceed With Cloud/SaaS Strategies Based On Business Requirements Not Hype While Cloud/SaaS adoption has moved beyond the tipping point, organizations should not rush in without an adequate apps strategy.  Start by taking into consideration the following criteria in planning an overall apps strategy:
  • Expected business value and outcomes for a project
  • Business processes required to support business value and outcomes
  • Organizational design required to sustain change
  • Technology and solutions to support efforts
  • Deployment options such as on-premises, SaaS, BPO, and other services
Your POV. Have you already made the transition? Ready to share your best practices?  Buyers, do you need help with your Cloud and SaaS strategy?  Looking to make the transition to Cloud and SaaS?  Let us put the expertise of over 1000 software contract negotiations to work for you.  Please post or send on to rwang0 at gmail dot com or r at softwaresinsider dot org and we’ll keep your anonymity. Please let us know if you need help with your next gen apps strategy, overall apps strategy, and contract negotiations projects.  Here’s how we can help:
  • Designing a next gen apps strategy
  • Providing contract negotiations and software licensing support
  • Demystifying software licensing
  • Assessing SaaS and cloud
  • Evaluating Cloud integration strategies
  • Assisting with legacy ERP migration
  • Planning upgrades and migration
  • Performing vendor selection
  • Renegotiating maintenance
Resources And Related Research: 20100621 A Software Insider's POV - R "Ray" Wang - "Research Report: How SaaS Adoption Trends Show New Shifts In Technology Purchasing Power" 20100322 A Software Insider’s POV – R “Ray” Wang -”Understanding The Many Flavors Of Cloud Computing/SaaS” 20091222 A Software Insider’s POV – R “Ray” Wang “Tuesday’s Tip: 10 Cloud And SaaS Apps Strategies For 2010″ 20091208 A Software Insider’s POV – R “Ray” Wang – “Tuesday’s Tip: 2010 Apps Strategies Should Start With Business Value” 20091012 A Software Insider’s POV – R “Ray” Wang – “Research Report: Customer Bill of Rights – Software-as-a Service” 20090714 Sandhill.com – R “Ray” Wang – “Opinion: Moving to a SaaS Offensive” 20090602 A Software Insider’s POV – R “Ray” Wang ” Tuesday’s Tip: Now’s The Time To Consider SaaS Software Escrows” 20081028 A Software Insider’s POV – R “Ray” Wang “Tuesday’s Tip: SaaS Integration Advice” Reprints Reprints can be purchased through the Software Insider brand or Altimeter Group.  To request official reprints in PDF format, please contact r@softwareinsider.org. Disclosure Although we work closely with many mega software vendors, we want you to trust us.  For the full disclosure policy please refer here. Copyright © 2010 R Wang and Insider Associates, LLC. All rights reserved.

Research Report: The Upcoming Battle For The Largest Share Of The Tech Budget (Part 2) – Cloud Computing

Welcome to a part 2 of a multi-part series on The Software Insider Tech Ecosystem Model.  Part 2 describes how the cloud fits into the model.  Subsequent posts will apply the model to these leading vendors:
  • Overview
  • Cisco
  • Dell
  • HP
  • IBM
  • Microsoft
  • Oracle
  • Salesforce.com
  • SAP
The aggregation of these posts will result into a research report available for reprint rights.
Cloud Computing Represents The "New" Delivery Model For Internet Based IT Services Technology veterans often observe that new mega trends emerge every decade.  The market has evolved from mainframes (1970's); to mini computers (1980's); to client server (1990's); to internet based (2000's); and now to cloud computing (2010's).  Many of the cloud computing trends do take users back to the mainframe days of time sharing (i.e. multi-tenancy) and service bureaus (i.e cloud based BPO). What's changed since 1970?  Quite plenty -- users gain better usability, connectivity improves with the internet, storage continue to plummet, and performance increases in processing capability. Cloud delivery models share a stack approach similar to traditional delivery.  At the core, both deployment options share four types of properties (see Figure 1):
  1. Consumption – how users consume the apps and business processes
  2. Creation – what’s required to build apps and business processes
  3. Orchestration – how parts are integrated or pulled from an app server
  4. Infrastructure – where the core guts such as servers, storage, and networks reside
As the über category, Cloud Computing manifests in the four distinct layers of:
  • Business Services and Software-as-a-Service (SaaS) – The traditional apps layer in the cloud includes software as a service apps, business services, and business processes on the server side.
  • Development-as-a-Service (DaaS) – Development tools take shape in the cloud as shared community tools, web based dev tools, and mashup based services.
  • Platform-as-a-Service (PaaS) – Middleware manifests in the cloud with app platforms, database, integration, and process orchestration.
  • Infrastructure-as-a-Service (IaaS) – The physical world goes virtual with servers, networks, storage, and systems management in the cloud.
Figure 1. Traditional Delivery Compared To Cloud Delivery Cloud Computing Encourages Users And Vendors To Focus On Value Added Solutions Applying The Software Insider Tech Ecosystem Model to Cloud Computing highlights where buyers, sellers, and partners can deliver value (see Figure 2).  As cloud computing adoption increases, users can expect that:
  • Solution providers and partners will invest in value added solutions over commoditized infrastructure. The continued commoditization of technology results in richer and more relevant Cloud stacks.  As a result, a handful of larger players will emerge to drive down the costs of computing while encouraging ecosystems to deliver value added solutions.  Buyers can expect packaged apps, vertical apps, last mile solutions, and implementation partners, to invest in specialized and higher value intellectual property (IP).
  • Customers will care more about service level agreements than the brand name of technology components. The cloud commoditizes the infrastructure components for both tools for creation and tools for distribution.  Users shift their priority for brand components in favor of outcomes based delivery.  Consequently, users will not care about the brand name of hardware, database, middleware, and even business intelligence systems in use.  Client success shifts to the monitoring of pre-agreed upon service level agreements (SLA's)
  • Integration will emerge as the key enabler and choke point. End users need an enterprise apps strategy for cloud computing that addresses the “I” word – Integration.  SOA principles must be enforced including support for canonical data models and business process haromonization.  Integration must focus on data mapping, business process orchestration, quality of service, and master data management.
Figure 2.  The Software Insider Tech Ecosystem Model For The Cloud The Bottom Line For Buyers  - Use The Tech Ecosystem Model To Build Out Your Technology Roadmap And Procurement Strategy. The Software Insider Tech Ecosystem Model can provide a key tool in mapping out the long term apps strategy.  Use the suggested five step approach to determine how cloud computing can support existing and future business requirements:
  1. Start by listing the vendors in each category. Jot down the names of every vendor you own into each category (see Figure 3.)
  2. Identify the key business processes supported. Place business processes at the high level and line them back to the vendors.
  3. Evaluate the application portfolio.  As consolidations occur, business strategy should align with applications strategy.  Applications strategy will then align with procurement strategy to optimize the Business Technology Value equation.
  4. Build out your solution ecosystem plan. In some cases, you will consolidate vendors. In others, you will acquire new solutions.  Sometimes, the last-mile will require custom development.  Take a balanced approach to the portfolio.  Keep in mind how you sunset legacy applications and solutions.
  5. Apply model to the contract strategy. This model applied to Seven Simple Steps To Successfully Negotiate Software Contracts will drive business value in technology projects.
Figure 3.  Sample Solution Providers Across The Four Layers Of Cloud Computing The Bottom Line For Sellers (Vendors) - Use The Tech Ecosystem Model To Plan Partnerships and M&A Strategies Use the Software Insider Tech Ecosystem Model  to determine when to partner, build, or acquire a capability. Determine which category to invest in Cloud Computing based on R&D budget and organization's size.  Evaluate each category by:
  1. Examining the current footprint. Fill in the model to see what you own (see Figure 3).
  2. Identifying adjacent profit pools. Look at potential install base up-sell, cross-sell, and attach rate opportunities.
  3. Determining potential profit margins and ROI. Look at average profit margins.  Identify and rank the top categories.
  4. Ranking opportunities by competitive threat. Determine which piece to commoditize next in the value added solutions.  Figure out which areas are high growth value added solutions to invest.
  5. Put together 3 year strategy. Face it, 3 years is too long but you need a time frame.  Identify acquisition prices and partnership criteria.
Your POV. Buyers, do you need help with your Cloud and SaaS strategy?  Ready to put the expertise of over 1000 software contract negotiations to work?  Give us a call!  Sellers and vendors, want to expedite your ability to effectively partner or test your M&A idea?  You can post or send on to rwang0 at gmail dot com or r at softwaresinsider dot org and we’ll keep your anonymity. Please let us know if you need help with your next gen apps strategy, overall apps strategy, and contract negotiations projects.  Here’s how we can help:
  • Designing a next gen apps strategy
  • Providing contract negotiations and software licensing support
  • Demystifying software licensing
  • Assessing SaaS and cloud
  • Evaluating Cloud integration strategies
  • Assisting with legacy ERP migration
  • Planning upgrades and migration
  • Performing vendor selection
  • Renegotiating maintenance
Resources And Related Research: 20100621 A Software Insider's POV - R "Ray" Wang - "Research Report: How SaaS Adoption Trends Show New Shifts In Technology Purchasing Power" 20100322 A Software Insider’s POV – R “Ray” Wang -”Understanding The Many Flavors Of Cloud Computing/SaaS” 20091222 A Software Insider’s POV – R “Ray” Wang “Tuesday’s Tip: 10 Cloud And SaaS Apps Strategies For 2010″ 20091208 A Software Insider’s POV – R “Ray” Wang – “Tuesday’s Tip: 2010 Apps Strategies Should Start With Business Value” 20091012 A Software Insider’s POV – R “Ray” Wang – “Research Report: Customer Bill of Rights – Software-as-a Service” 20090714 Sandhill.com – R “Ray” Wang – “Opinion: Moving to a SaaS Offensive” 20090602 A Software Insider’s POV – R “Ray” Wang ” Tuesday’s Tip: Now’s The Time To Consider SaaS Software Escrows” 20081028 A Software Insider’s POV – R “Ray” Wang “Tuesday’s Tip: SaaS Integration Advice” Next In The Series
  • Overview
  • Cisco
  • Dell
  • HP
  • IBM
  • Microsoft
  • Oracle
  • Salesforce.com
  • SAP
Reprints Reprints can be purchased through the Software Insider brand or Altimeter Group.  To request official reprints in PDF format, please contact r@softwareinsider.org. Disclosure Although we work closely with many mega software vendors, we want you to trust us.  For the full disclosure policy please refer here. Copyright © 2010 R Wang and Insider Associates, LLC. All rights reserved.

Buy Cheap Epogen Online


Welcome to a multi-part series on The Software Insider Tech Ecosystem Model.  Subsequent posts will apply the model to these leading vendors:

  • Cisco

  • Dell

  • HP

  • IBM

  • Microsoft

  • Oracle

  • Salesforce.com

  • SAP


The aggregation of these posts will result into a research report available for reprint rights.

Business Models Converge During Recessions Buy cheap epogen online, Is your technology provider a hardware vendor or a software vendor. Does your System Integrator now provide solutions in the cloud. These questions will continue as models converge.  Hardware, kopen goedkope casodex, software, For zometa online, and system integration vendors must reinvent new models of revenue.  The economic recession has forced business model shifts at the major technology companies.  The goal - own the largest share of both the business and IT technology budget,  As these sellers attack new profit pools, buyers can expect continued convergence of business models because:

  • Hardware companies seek higher margins. Most hardware vendors face single digit margins in their core business.  To bolster margins, evista online cheap, many vendors acquired system integration firms.  For example, Order gleevec online without prescription, HP purchased EDS and Dell acquired Perot Systems.  The next logical step requires the hardware vendors to get into software.  Software margins hover from 10% to 50% depending on the market.  Expect a hardware vendor such as Cisco, Dell, or HP to acquire a SaaS based company to move into the software business.

  • Service providers build differentiated intellectual property (IP) using the Cloud, αγοράζουν φτηνά arimidex. Service providers should go on the SaaS/Cloud offensive if they want to deliver rapid innovation to customers and break the cycle of dependence on packaged apps vendors.  Service providers can take market share through SaaS by investing in white spaces in the solution road map with verticals and other pivot points that have not been well served.  In addition, Acquistare a buon mercato arimidex, expect forms of SaaS BPO to emerge as clients seek best of breed SaaS and hybrid deployments.

  • Software companies use Cloud to transform into information brokers. SaaS and Cloud deployments provide companies with hidden value and software companies with new revenues streams.  Data will become more valuable than the software in the Cloud.  Three areas of growth will include benchmarking, trending, ordering zometa pill, and prediction.

  • Companies by-pass software vendors for competitive advantage. Roper Industries acquisition of iTrade Networks on July 26th, Connecticut CT Conn., proves a key point.  Smart and innovative companies will put custom development in the cloud to meet last-mile solution needs that packaged apps vendors or system integrators fail to deliver.  Companies may also acquire software vendors if they can't build the solution.


Budget Authority Shifting From IT To Business

A recent survey of 23 companies shows that while the IT budget appear to have shrunk, the overall technology spend has increased.  Key findings:


  • IT budgets trending down. CIO's focused on cost savings and efficiency.  Among the 23 CIO's, few IT budgets have increased and most have decreased between 3 and 8 percent.  IT departments must do more with less.

  • Business technology spending up, buy cheap epogen online. Growing SaaS and cloud adoption improve the outlook by business units to procure their own solutions.  Among the 23 organizations surveyed, Delaware DE Del., most line of businesses grew technology spend by 5 to 7%.  Business leaders now call the shot on more and more technology decisions

  • IT to BT spending ratios nearing 50-50. Survey showed that the average percentage of tech spend for IT was 53.7%.  The average percentage of tech spend for business reached 47.3%.  Expect the business technology budgets to surpass IT in 2012.


The Tech Ecosystem Model Provides Multi-dimensional Insights

The Software Insider Tech Ecosystem Model examines technology solution categories on 4 dimensions (see Figure 1):


  • Tools for creation. Ordering zometa overnight delivery, This category describes technologies that can be reused to create new solutions.

  • Tools for distribution. This category describes channels and distribution models to deliver client value.

  • Value added solutions. This category describes high margin, cheap cytoxan online cheap, high value solutions for clients.  A plethora of vendors by industry, Massachusetts MA Mass., geography, market size, and role populate this category

  • Commoditized infrastructure, cheapest cytoxan. This category describes technologies that should be optimized.  A handful of vendors typically dominate this category.


Figure 1.  The Software Insider Tech Ecosystem Model

The Bottom Line For Buyers  - Use The Tech Ecosystem Model To Build Out Your Technology Roadmap And Procurement Strategy.

The Software Insider Tech Ecosystem Model can provide a key tool in mapping out the long term apps strategy.  Use the suggested five step approach:


  1. Start by listing the vendors in each category. Jot down the names of every vendor you own into each category.

  2. Buy cheap epogen online, Identify the key business processes supported. Place business processes at the high level and line them back to the vendors.

  3. Evaluate the application portfolio.  As consolidations occur, Epogen online kaufen, business strategy should align with applications strategy.  Applications strategy will then align with procurement strategy to optimize the Business Technology Value equation.

  4. Build out your solution ecosystem plan. In some cases, you will consolidate vendors, Mississippi MS Miss.. In others, Billiga iressa apotek, you will acquire new solutions.  Sometimes, the last-mile will require custom development.  Take a balanced approach to the portfolio.  Keep in mind how you sunset legacy applications and solutions.

  5. Apply model to the contract strategy. This model applied to Seven Simple Steps To Successfully Negotiate Software Contracts will drive business value in technology projects.


The Bottom Line For Sellers (Vendors) - Use The Tech Ecosystem Model To Plan Partnerships and M&A Strategies

Use the Software Insider Tech Ecosystem Model  to determine when to partner, New Hampshire NH N.H., build, Buy casodex online cheap, or acquire a capability. Evaluate each category by:


  1. Examining the current footprint, buy cheap epogen online. Fill in the model to see what you own

  2. Identifying adjacent profit pools. Look at potential install base up-sell, cross-sell, buy casodex online legally, and attach rate opportunities.

  3. Determining potential profit margins and ROI. Cheapest epogen in the world, Look at average profit margins.  Identify and rank the top categories.

  4. Ranking opportunities by competitive threat. Determine which piece to commoditize next in the value added solutions.  Figure out which areas are high growth value added solutions to invest.

  5. Put together 3 year strategy. Face it, Michigan MI Mich., 3 years is too long but you need a time frame.  Identify acquisition prices and partnership criteria.


Your POV.

Buyers, Nebraska NE Nebr., do you need help with your apps strategy and vendor management strategy?  Ready to put the expertise of over 1000 software contract negotiations to work?  Give us a call!  Sellers and vendors, want to expedite your ability to effectively partner or test your M&A idea?  You can post or send on to rwang0 at gmail dot com or r at softwaresinsider dot org and we’ll keep your anonymity.

Please let us know if you need help with your next gen apps strategy efforts.  Here’s how we can help:


  • Providing contract negotiations and software licensing support

  • Evaluating SaaS/Cloud options

  • Buy cheap epogen online, Assessing apps strategies (e.g. single instance, zometa ordine on-line, two-tier ERP, Texas TX Tex., upgrade, custom dev, packaged deployments”

  • Designing end to end processes and systems

  • Comparing SaaS/Cloud integration strategies

  • Assisting with legacy ERP migration

  • Engaging in an SCRM strategy

  • Planning upgrades and migration

  • Performing vendor selection


Next In The Series

  • The Cloud

  • Cisco

  • Dell

  • HP

  • IBM

  • Microsoft

  • Oracle

  • Salesforce.com

  • SAP


Reprints

Reprints can be purchased through the Software Insider brand or Altimeter Group.  To request official reprints in PDF format, Colorado CO Colo., please contact r@softwareinsider.org.

Disclosure

Although we work closely with many mega software vendors, we want you to trust us.  For the full disclosure policy please refer here.

Copyright © 2010 R Wang and Insider Associates, LLC. All rights reserved.

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Inspired By The Lessons Learned From Others Before Me
Order arimidex online cheap, One day on a family vacation in June 2009, my dad came up to me and said, "Son, why are you working so hard for someone else?"  Coming from my father, a "company man" who worked 30 years at the same company and rose from the ranks from staff engineer to General Manager for Technology, I was shocked.  He had always talked about the virtues of sticking it out with the same employer, why it was great to have a stable job, and why he sacrificed so much for the kids by sticking it out.  But he looked back at me and said it again, "Ray, what's wrong with you, you need to start your own business.  You are working so hard for someone else."  Still in shock, he said, "Tell me what you need and I'll give you a loan if you need it."  Well, this was enough for me to finalize the decision to leave.

So, I talked to over 40 successful independent analysts, star analysts, and industry analyst pioneers about what they liked and disliked about their jobs.  I wanted to know the rise and fall of Meta Group and Giga Group.  I talked to Barry Wilderman at Meta.  I reached out to Gideon Gartner's original crew to see if he built out ExpertNet yet.  I chatted with some of the early Forresterites.  I found some old Yankee folks.  I spoke with AR professionals on their observations.  I talked to Fred Abbot and Linda Ziffrin at V3 about which analysts were successful and why.  For those who might not know, Nevada NV Nev., V3 is often described as the Jerry Maguire of the industry for helping to establish many independent analysts.  In fact, their advice was so good, I agreed to sign a contract with them.  Now, Buy generic arimidex, some of you even got calls from me about what made a star talented firms work.  And to this day, I am thankful for your great advice and support.  More importantly, the validation that the high quality firm I sought to build could be achieved.  Finding the right profiles for the first few employees would be hard, but if you did it, you had a shot to make a difference for your clients and the industry, buy cheap casodex.

Star Analyst Firm Best Practices Shared By Over 40 Leading Industry Authorities

The best practices came from a context of how to build the next top analyst firm.  These conversations with 40 leading analysts provide insight into this craft industry.  However, these tenets apply not only to the industry analyst world, but also to high performing teams of top talented individuals.  Here are the seven tenets I captured in July of 2009:

1.  Star quality requirement.
Almost everyone I spoke with began by saying, αγοράζουν online gleevec, "Start with star talent.  Don't make compromises on B-players."  Then they added, "Most will fail to keep this up over time because the firm gets greedy and focused on leverage instead of client quality.  Keep in mind, if you lack stars, you won't attract stars.  Set high standards for recruitment."  The experts are right.  Buyers, sellers, billig kaufen cytoxan, and the media have to recognize your team as market leaders.  The power of bringing together a collection of 2 or 3 stars can impact the market and rapidly carve a niche with the Big 3 (i.e. Gartner, Forrester, Illinois IL Ill., and IDC).  The flip side, if you hire non-stars, you will spend too much time trying to build up a brand, train people on deficiencies, and build too much infrastructure to grow.  Clients would take forever to sign up with you.  You will waste sales cycles.  Your sales people would spend too much time trying to explain who you were and what the analysts can accomplish.  You will waste a lot of time on managing each other instead of delivering client value.  Your clients who wanted you but got a junior person, Osta arimidex, would feel cheated.   The pyramid leveraged model is doomed to failure b/c today's clients want the stars if you charge star rates.  Imagine if you wanted Tom Cruise but got Tom Koos who was studying to be a Chinese version of Tom Cruise.  Would you pay those rates. No.

You also want to hit hard with high quality and name recognition off the back.  You need to set the bar high for others.  You have to earn the right to be designated a star analyst firm.  The goal - bring in the top 10% of the analysts in the world together.  This is how you command the billing rates.  You'll need to retain stars but that's what items 2 to 7 talk about, so hang in there, order arimidex online cheap.

Now, Comprar capecitabine, not everyone's going to survive the star model.  If people do not perform or make it, you help for a limited period of time (e.g. 3 to 6 months) and then cut the losses because they did not make the standards, the timing may be off, or the market will not support them.  If you fail to remove those individuals, evista prescription, you immediately lose trust, camaraderie, and respect from the other analysts in the firm.  Your firm will be paralyzed with indecision, Order evista online legally, poor leadership, and constant bickering.  The stars do not want to collaborate with the non-stars.  The non-stars end up serving as grunts and lackeys to the other analysts.  By playing a supporting role, they quickly lose respect.  Better cut the losses early and avoid the tension.

Another finding, expect analysts to come and go over time.  Build an alumni program because it's good to have alumni advocates.  Make sure you recognize them and encourage them to be part of the constellation of stars in the universe for collaboration.  Invite them to your events.  Keep them engaged, cheap cytoxan.

Lessons learned:  Hire and attract stars or risk spend your time spinning into a black hole.  Remove under-performers early or lose trust and collaboration.

2.  Analyst friendly policies and IP rules.
Star analysts have to own their intellectual property (IP).  A big component of their personal brand manifests from their thought leadership.  The analysts value their IP.   Yet, professionals also know they are building a firm.  But you have to preserve their option to leave and go do their own thing when you need to.  Stars shirk the non-compete.  Almost everyone agrees that you donate what you build to the firm while you are there.  This is a key tenet.  However, analysts should always leave with their work products and the company can always keep what is built.  This policy is the most equitable as you are lending your time to the firm and the firm is benefiting by collecting your IP for future use.  Most agree that blogs, Cheap arimidex tablet, books, and some other areas that drive personal brand provide good carve out exceptions.  If a firm clamps down on IP rules, they are recreating the autocratic Gartner's, IDC's, and Forrester's of the old world.  You'll hinder the best IP from being surfaced and shared.  You'll keep people from servicing the clients to the best of their ability.  Your firm may need a non-compete because its so onerous to work for and they don't know how to retain talent.  (Side note: petition to remove non-compete clauses in your state so you preserve your freedom to choose your employer of choice, billig kaufen epogen. Employees in Massachusetts Order arimidex online cheap, did not fight hard enough.)

The other part of IP is about who owns what IP that's created.  Star analysts are happy to share IP with those they respect.  They also work with other smart people who recognize that IP is not easy to create and the inventor should be respected.  Rules should acknowledge the creator and designate rights as to how IP is used and accessed.  Yes the firm also owns the IP, but the creator while still at the firm should have full control on who gets trained, how much is shared, and how quickly the IP is commoditized.  The 40 I talked to mostly agree that 18 to 24 months would be the limit to make the money back for the ROI of an idea.  However, we all agree that it would be predatory to take someone's IP and claim it as their own.  Worse, it would be a lack of integrity to take another's IP without permission and taking credit.  Grabbing IP that you knew someone else had but didn't want to present to a client that you have would also be wrong.  Even worse, taking someone's IP, giving it away to a friend for free, and then asking for forgiveness would be an obvious example of bad integrity.  IP is all we have and we all own it.  But you must respect the creator's rules and decisions.

Lessons learned:  If you want the best, then no non-competes and analysts should have ownership and control of their IP.

3.  Analyst firm self-ownership.
Star analysts must have autonomy yet ownership.  Analysts should have some form of equity that is based on when they joined and also how well they perform.  No one wants to work so hard and then have the company sold without something to show for it.  If you perform, you should have a chance to gain more stock.  If you don't, Buy evista from canada, you miss out till the next time you perform.   Stars don't want a static structure where the founders get fat and then get lazy.  You need a free market model to recognize and incentivize performance.

Analysts have to run the firm, not some management operations weenie.  If you have a management operations weenie, they are picked by the analysts and have to report to the analysts.   At about 10 partners, you need a managing partner to set the direction of the company and be responsible for operations.  Managing partners must earn the trust of the super-majority of analysts or they render themselves ineffective, zometa pill.

Major strategic decisions should require a super majority vote of 2/3's or 3/4's depending on the issue.  This is one efficient way to gauge the quality and support for an idea.  That managing partner would receive funding from a small budget by the analysts.  When it makes sense, that managing partner would receive more funding based on the size and maturity of the firm.  If any key decisions requires funding, it would require a super majority, Buy iressa overnight delivery, or analysts would chip in to make it happen.  Over time, analysts build trust in how they work with each other and some norms become operational practice, especially those with economies of scale that are accepted by the analysts.  The firm must rely on analyst opt-in interest to gauge the market demand and funding of ideas.

Lessons learned:   The team must own a piece of the franchise in order to align with market driven business development priorities.

4.  Collaborative environment.
High performing organizations must collaborate to survive.  Collaboration drives the best ideas to the clients.  Most analysts interviewed agreed that collaboration serves as a big driver to join a firm.  However, analysts must be selected for minimal overlap in coverage areas.  Why, cheap casodex pill. this keeps analysts from being protective of their ideas.  However, you want to hire analysts who are curious and capable enough to look at the intersections of coverage areas.  These requirements enable analysts to find and create new areas to solve the tough multi-disciplinary client issues.  Analysts can only collaborate in an opt-in manner when they earn each others respect.  Respect must be earned over time and through interactions.  Collaboration can not be coerced but should be encouraged by setting up the mechanisms in place to facilitate the exchange of ideas, order arimidex online cheap.

The experts suggest that you conduct weekly research meetings.  Analysts can take turns to share trends among the teams.   Analysts should share their findings once a quarter.   Brainstorming sessions should be led quarterly to lay out a firm's perspective on trends and predictions.  Face to face meetings and get togethers at partner meetings should mostly focus on thought leadership and big ideas.

Why and when would this all work. When:


  1. Analysts own the IP and can leave with it.  This means people would have minimal incentive to hold back their best ideas.

  2. Analysts feel comfortable when they are working with experts in different fields.  It removes the barriers to trust and it helps inspire new ideas.

  3. Coverage areas do not overlap too much.  No one would feel threatened that their franchise is at risk from another analyst.

  4. Analysts enjoy sharing and teaching.  The good news - most do, Michigan MI Mich., otherwise, this job would be a bad fit. Nothing beats the exhilaration of building a new topic area, solving a tough problem, or formulating a big idea is a significant driving reason to come together.


Lessons learned:  Collaboration is built on mutual trust and respect.  Collaboration is by nature an opt in activity and should be encouraged but not forced.

5.  Greater transparency and strong code of ethics.
Every person I spoke with emphasized the need for transparency and objectivity.  This is the core to a firm's brand.  If you lose this, Um cytoxan online, you are worth nothing. Order arimidex online cheap, If you choose to compromise this, you lose the privilege to serve as an analyst.  Trust is the key currency in the industry analyst profession.  You are given the responsibility of advocating for your buying clients.  You are given the privilege of confidential information from seller clients to guide them with strategy and advice.  You play a role in evangelizing market leading concepts to the media and public.  There is no other role like this that commands this level of responsibility and respect.  You need to remember this and not stray from this vantage point.

Consequently, analysts have to adhere to a code of ethics that make them an analyst. Ordering evista no rx, Analysts must conduct research in a way that preserves integrity, exudes objectivity, and delivers market impact.  The common key values and ethics experts expected from analysts include:


  • Integrity.  If you are told you are under an NDA from a vendor and publish, well you lack the integrity to be an analyst.

  • Objectivity.  If you write a white paper without full editorial control and mention the vendor you are working for in a good light, well, köpa casodex, you just broke objectivity.

  • Respect for others.  If you attack another colleague or competitor with baseless claims, then you do not demonstrate respect.

  • Excellence.  If you cut corners on work to achieve a result, you lack the spirit of excellence.

  • Personal responsibility and accountability. If you make a mistake and can't admit to it or pay for those damages, Wyoming WY Wyo., you don't have personal responsibility.

  • Honor.  If you promise something to someone and fail to deliver, you lack honor.

  • Humility.  If your are always promoting yourself and not keeping your ego in check, you lack humility.


Lessons learned:  While individuals play the primary role over the firm, you must be guided by a code that sustains both the firm's and individual's ability to conduct business.

6.  Lifestyle friendly autonomy.
High performing individuals value the lifestyle flexibility.  The best part of the job is this lifestyle potential. If you want to work really hard, cheap iressa online, you can.  From a financial perspective, you can probably work very hard for 75 days a year and make a living.  Should you choose to work more, go for it.  if you want to take a vacation go for it.  Want to see a movie with the other half, Order evista overnight delivery, take the half day off.  You can work from anywhere.  You have the tools to travel more or travel less by choosing what and how you want to work.  The margins are there to provide this freedom so long you set those expectations with your fellow analysts and clients.

So, the last thing you want is someone to tell you when to come in.  What time to work.  Where to go.  This is your own business.  You pay the consequences if the two largest vendors in your space call a merger and you decide to opt out.  But this is an example of how the personal responsibility and excellence values must balance out the need for a deserved vacation.  High performing people can make their own judgments and don't need someone else breathing down their neck.

Lessons learned:  High performers seek a greater degree of freedom to control their lifestyle and make their own judgment calls, order arimidex online cheap.

7.  Performance based compensation and expense management.
The experts all stressed the importance of cost control around expenses.  The surveyed analysts make a profit between 75 to 80% of their revenues.  They maximize personal profit by reducing tax exposure and minimizing internal admin and overhead.  This means a top firm should be able to run on 20 to 30% of the revenues.

Non billable expenses can be kept in check by minimizing the budget for central expenses.  For example, Idaho ID, events that pertain to a set of analysts would only be funded by the interested analysts.  No one can force someone to chip in for an event that is irrelevant to them or join out of peer pressure to chip in.  More importantly, you don't fund an event you have no interest in.  This allows analysts to opt in when the market conditions make sense.  The initiator of the event has to earn everyone's trust and commitment to move forward.  They should make more for taking on this risk.

On the issue of expenses, it is common for some analysts to seek first class travel, or others to have admins, or others to require large research staffs, or others to invest in personal gadgets.  However, there is no fair and equitable way to allocate such costs.   For example, what do you do when several analysts grow a business to $1M with less than 10k in non-reimbursable expenses and another one takes 24k to do that for 750k.  Is that fair or equitable?  Almost all but three agree that people will always bicker on these areas.  The consensus among the 40+ analysts - pay out more and let the analysts make the judgment call.  Preserve every analyst's autonomy to spend their money how they see fit to grow the business.  Star analysts are smart enough to make their decisions with their money, at least more so then the firm.  Keep operational costs lean.  Achieve overhead benchmark numbers between 20 to 25%.

Lessons learned: Pay more out to the analysts as way to keep expenses in check.  Trust the power of the purse to provide good judgment.


The Bottom Line - Now's The Time To Launch A New Firm Order arimidex online cheap, The rise of independent analysts, the rapid consolidation of the big firms, the growing impact of social media, and the emergence of outsourced support services provide new opportunities for those willing to take the plunge and start a new firm.  In fact, many of the influencer communities require just enough organization and catalyst to go from solo practitioner to a firm of analysts.  One obstacle to rapid growth, the non-competitive practices by some firms to lock their employees up with non-compete clauses.  California analysts have it easier as non-competes can not be enforced in a court of law.  Stay focused on the 7 Tenets and you will have what you need to break out into new markets.  Look forward to your thoughts.  Good luck and keep me posted.

Your POV.

Want to know how to start your own firm?  Looking for other high performance team ideas?  You can post or send on to rwang0 at gmail dot com or r at softwaresinsider dot org and we’ll keep your anonymity.

Reprints

Reprints can be purchased through the Software Insider brand.  To request official reprints in PDF format, please contact r@softwareinsider.org.

Disclosure

Although we work closely with many mega software vendors, we want you to trust us.  For the full disclosure policy please refer here.

Copyright © 2010 R Wang and Insider Associates, LLC. All rights reserved.

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Community Platforms Evolve Into Social Business Category
Having tracked the social business category for some years now, Cytoxan online kaufen, and having watched the category grow, many players have expanded into other niches.  At first, the community platform space (e.g, order arimidex. InGage, Jive, Online capecitabine, KickApps, Lithium, Mzinga, etc.) was insular, comprare capecitabine, focused only on enterprise communities.  However, the space has evolved into Social CRM, Vermont VT Vt., Application Platforms, Social Media Management Systems, Brand Monitoring, corporate email systems and will eventually morph to focus on VRM and customer experience that’s native to the customer, Um iressa online.   This evolution may manifest into social, it may play out into mobile, and it may take even radical forms including in store displays advertising, buy arimidex online cheap.

The Situation - C Round Funding
Jive, who recently raised a $15mm in 2007 has capped off their war chest with a hefty $30mm ‘C round’ for a total of $57.5 million in total. Iressa for sale,  Why this large amount.  ‘D rounds’ are virtually non-existent out of Sand Hill road, and if they need investment they’ll have to get from a partner corporation.

SWOT Analysis


  • Strengths: Jive has been hailed as a leader in the social software category, iressa ordine on-line, (i.e. Forrester Wave Buy arimidex online cheap, and three Gartner Quadrants), and continues to show growth with large clients, claiming sales in the range of “$75,000-$150,000 per customer.  Some of those deals include ten - with average selling prices (ASP's) of $1 million, four of which closed in the last two quarters. While Jive is not yet cash-flow positive, Where to buy iressa, the company has 3,000 customers, 15 million users, and will end the year on a $100 million run-rate” (source).  Jive's recent acquisition of brand monitoring company FiltrBox demonstrates the pre-cursor of SCRM systems.  In addition, order cytoxan no rx, Jive has formed a variety of strategic partnerships including social business consultants Dachis Group.  The team recently hired a new CEO, Tony Zingale, Generic capecitabine, a seasoned leader of Mercury Interactive, where he clinched $1B revenues and led a $5B sale to HP.  Last but not least, the company shifted their headquarters from trendy Portland, Oregon to tech (and VC) centric Palo Alto, cheapest zometa in the world, CA.

  • Weaknesses: They’re undergoing a cultural shift from a hip Portland startup, to becoming a tried and true enterprise player. Ordering arimidex online cheap,  With a new CEO and with a new CMO (Kiker has moved on) to take the helm soon, Jive will have to undergo both an internal mindset change as they shift to battle enterprise players.   Also, as Jive takes on larger clients, Montana MT Mont., they risk alienating their small and medium size clients who can’t afford, or can’t scale with Jive’s new value proposition.

  • Opportunities: Expect this war chest to be used to bolster the sales and marketing team. Acheter iressa bon marché,  C-rounds often focus on getting the company ready for a “material” event.  Jive will most likely use this time to build out significant partner channels and business development with enterprise clients, buy arimidex online cheap.  Platform investments should support new partner models that support value added service growth.  Expect Jive to focus on bookings and immediate recurring revenue in order to maximize value for a ‘material’ event.  Significant acquisitions may come after a material event but not likely at this point in time.

  • Threats: Key threats come from larger vendors who may suddenly gain a “social” religion.   Jive must transform from dominating the small pond of community platforms to winning the large enterprise.  Corporate strategies must prepare the company for a new type of battle in the enterprise application market.  Should an Oracle or SAP decide to enter the market, iressa without prescription, it may make overtures for an acquisition.  Salesforce.com and RightNow are the biggest CRM threats as they have integrated with key social business constituents.  Chatter for Salesforce.com offers competitive features on an existing footprint of innovative customers.  Mainstay social business platform Microsoft Sharepoint can continue to win favor through having a large direct and channel sales force.  New threats may come from reemerging vendors such as Broadvision, Price of iressa, who bring a pedigree of  traditional eBusiness. While Jive is often compared with Lithium, the likely outcome - continued verticalization and increased friction with the larger enterprise software players.  CEO Tony Zingale often publicly denounces incumbents for having Social media “bolt on” features and Jive bloggers often throw bombs at the CRM vendors.  Expect incumbents to use their existing enterprise footprints, CIO relationships, and direct and channel sales teams to their advantage.


SWOT Summary



  • Jive hit a milestone moment, generic iressa, as this $30M dowry prepares them to move into a new category.  The result - funding provides an accelerant for rapid expansion as organic growth will not be enough to achieve a velocity that existing enterprise incumbents may already be able to leverage.

  • Jive must partner with more system integrators, enterprise class software vendors, Cytoxan discount, and integration providers to gain a solid foothold with enterprise buyers. Buy arimidex online cheap,  The money is clearly in the enterprise buyer market where existing ERP, CRM budgets can be gleaned.

  • Expect Jive to bolster recurring revenues, and stabilize growth, and prepare for an IPO in 2011 –an achievement we haven’t heard much about here in Silicon Valley for nearly 10 years.



The Bottom Line For Competitors - Don't Be Last To Play Catchup
Market and solution footprint consolidation will continue around the key components of social business.  Expect market laggards and legacy competitors to work out their build/buy decisions over the next 8 to 12 months.  Most legacy software vendors lack not only the R&D prowess, but also the DNA to successfully launch a social product, order zometa from canada.  Early consolidators will gain the best deals.  Laggards will be odd man out during the rapid consolidation in the next 18 to 24 months

The Bottom Line For Buyers - Invest In Jive But Keep Them Vested In Your Success
Jive will emerge as one of the winners in providing social business solutions.  The company has the potential to IPO and succeed as an independent provider, buy arimidex online cheap. Cytoxan online cheap,   Other competitors will emerge and play catchup over the next 24 months.  However, should an IPO event succeed, the funding will provide Jive with the war chest to go after adjacent competitors and build out its base, cheap gleevec online legally.  During the journey towards an IPO, customers and prospects must keep the management team focused on investing in successful deployments and outcomes, Purchase evista, ensuring they get rapid service and support despite focused on top line growth.

Your POV.

Are you a Jive customer?  How do you feel about the funding ?  Has Jive continued to give you excellent service?  Do you feel you have Jive's attention?  Are you in the market for social CRM solutions and have a question?  You can post or send on to rwang0 at gmail dot com or r at softwaresinsider dot org and we’ll keep your anonymity or better yet, join the community.

Please let us know if you need help with your Social CRM efforts.  Here’s how we can help:


  • Assessing social CRM readiness

  • Developing your social CRM  strategy

  • Vendor selection

  • Implementation partner selection

  • Connecting with other pioneers

  • Sharing best practices


Related resources and links

Reprints

Reprints can be purchased through the Software Insider brand or Altimeter Group.  To request official reprints in PDF format, Order gleevec from canada, please contact r@softwareinsider.org.

Disclosure

Although we work closely with many SCRM vendors, we want you to trust us more.  Jive is currently a client of Altimeter Group but not that of Insider Associates, LLC.  For the disclosure policy please refer here.

Copyright © 2010 R Wang and Insider Associates, LLC. All rights reserved.

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