A Software Insider's Point of View

Recent Conversations With Executives Confirm Demand For Social CRM

Good news! Organizations see an opportunity to tap into the proliferation of social networking channels for their CRM initiatives.  Speaking with 23 business leaders over the past 10 days, it became obvious that Social CRM initiatives were top of mind for a few reasons:

Pressure from the boardroom. [...]

Single Instance ERP Harder And Harder To Justify
The holy grail of an ERP implementation used to be the single instance deployment.  However, market forces, a move to adopt new disruptive technologies, slow pace of innovation from incumbent vendors, and high maintenance fees have changed many organization’s perspectives.  Add a slew of rapidly changing business requirements [...]

Standard Support Returns After Much Deliberation

SAP announced today that they would be reintroducing their Standard Support offering. Customers now gain choice with a 2-tier maintenance offering. Here are the details between standard support and enterprise support.

* Standard Support Offering reintroduces at 18%. Customers seeking core bug fixes, support packages, risk mitigation, and related new functionality will have choice in staying on standard support. The program is designed for customers who seek to keep their systems up and running. Customers with CPI clauses in their contracts will want to take note - the first set of consumer price index (CPI) price increases will begin January 1st, 2012.
* Enterprise Support remains at 22%. SAP will continue to offer Enterprise Support at 22% for new customers and a ramp up for existing customers (see Figure 1). Enterprise support includes features such as best practices for IT operations, proactive monitoring and reporting, and transparency for business process performance. Customers who choose to go with Enterprise Support prior to March 15th, 2010 will be eligible for ramp up.
* Supplemental offerings still available. Other programs such as Max Attention, Safeguarding, and Product Support for Large Enterprises (PSLE) will continue to be available by choice and invitation.

Competition Intensifies For The Small And Medium Organization’s Software Budget

Software vendors such as Oracle and SAP can no longer rely on their large enterprise customers for double digit year-over-year growth.  In fact, their customers have not only reached a saturation point in being able to consume new solutions, but have also faced demands to cut [...]

Connect.  Collaborate.  Innovate.
Welcome to the first of many Altimeter Group research reports.  Before you dive deep into the Customer Bill of Rights: Software-as-a-Service report, we wanted to share with you a bit about the research process and how we work within the community.

Connect.  We strive to bring new people together and share our knowledge.  Knowledge [...]

This post has been cross posted on the Enterprise Advocates blog
A New Way Of Creating Research - Collaborative Input And Review
Some time early next week, we (i.e. Altimeter Group’s Jeremiah Owyang and I) will be publishing a Customer Bill of Rights - Software-as-a-Service.  Through the generous input of 57 collaborators and organizations, this document [...]

Free Software Gimmicks From Some On-Premise Vendors Only Address The License Cost Issue

Recently, readers and clients have been approached by on-premise vendors offering free software modules to incentivize new license purchases.  However, free should not be confused with the Open Source (i.e. Freeware) movement, where source code is provided with minimal copyright restrictions.  Free should [...]

Vendor Sales Reps Keep Using An Age Old Excuse Out Of Habit
Many organizations start their Q4 software maintenance renewals process in September.  This has led to a flurry of emails and phone calls about revenue recognition (a.k.a. “rev-rec”) rules for software maintenance contracts.   Apparently, both customers and vendor sales reps suffer from mass confusion [...]

Potential Announcement of * Siemens cancellation represents a shift in mood by one of SAP’s most loyal customers
What’s been rumored for the past few months has now publicly been confirmed discussed.  Golem.de (Babelfish Translation in English) *Wiwo.de,(Wirtschaftswoche the German equivalent of BusinessWeek) (Babelfish Translation in English) reports that Siemens says SAP Tschüß (i.e. ciao, cheers, [...]

Labor Day (US Holiday) traditionally marks the end of summer BBQ’s, the beginning of the fall conference season, and yes, the time to begin a review of your software maintenance contacts that expire end of year.   As clients prepare for this seasonal ritual, a few trends in 2009 should set the stage for negotiations:

Continued [...]

When I read about CRM failure rates, I tend to focus on the positive – a majority of companies now are at least somewhat satisfied with their CRM deployments. Why?  The front office is full of free-wheeling knowledge workers — impatient, process-averse, and led by revolving door executives.  So, why are the expectations so much [...]

Many user groups currently meet the basic requirements…
Today’s independent and vendor sponsored user groups serve a key role in building community among a common interest group.  Typical mission and objectives often include:

Creating an environment to share information and best practices
Exposing issues and limitations with a vendor’s product and partner solutions
Soliciting member feedback and concerns about [...]

Declining demand and diminishing output increase the pressure for enterprises to reduce their software license maintenance costs.  As part of a larger enterprise apps strategy, shelfware reduction provides an area for significant cost savings.   However, shelfware reduction is often hard to achieve because many vendors impose:

Enterprise wide agreements. These “all you can eat” agreements incentivize [...]

FORWARD AND COMMENTARY
“An Enterprise Software Licensee’s Bill of Rights (LB0R) V2″ brings the 10th installment of an on-going series to provide clients with insight on how to better align their packaged apps strategies.  Version 2 of the LBoR updates the original groundbreaking list of 36 best practices for software licensing and pricing and provides a [...]

On-premise vendors still see SaaS as a loss leader due to huge ramp up and punishing revenue recognition rules

When it comes to the topic of SaaS, many on-premise vendors appear to be living in denial, hoping that SaaS fails, and/or creating confusion in the market place.  These tactics have merit as a shift to SaaS [...]

In the past 2 weeks, emails from 31 software insider readers highlight a growing and concerning trend with support and maintenance contracts.  Vendors concerns about support and maintenance contract retentions has led to new initiatives to consolidate contracts.  At first glance, this may appear to be proactive and beneficial to customers.  In fact, common rationale [...]

Collective support and maintenance, constant innovation, best practices, and improved ROI represent the key arguments that led enterprises to packaged applications such as ERP. Today, this promise appears to be broken as enterprises question the value received for their support and maintenance monies.   In addition, on-premise upgrades require painful testing and down time [...]

(Photo: Rimini Street movable billboard outside SAPPHIRE 09.   Courtesy of Rimini Street.  All rights reserved)
Almost one year after Rimini Street announced its intention to provide third party maintenance, on May 11th, 2009, the ground breaking support services provider announced that it had signed its first SAP clients and launched immediate availability of its support [...]

ZDNet Japan Business Applications Conference
Bellesalle Yaesu, Tokyo, Japan
June 10, 2008  13:00-18:00
R “Ray” Wang
Keynote Speech: Insights Into Building A Recession Proof Apps Strategy

ZDNet Japan ビジネス・アプリケーション カンファレンス

不況だからって、アプリケーションを止められますか？

いうまでもなく、不況です。不況はITコストの削減を生みます。しかし、いまや、ITは止められないばかりか、進化を続けなければなりません。
企業は情報システムへの投資をこれまで通り続けられない状況にあります。こうした状況においてこそ、情報システムを真剣に考え直すべきです。本イベントでは、そのなかでも、最もビジネスに近い層であるビジネスアプリケーションについて議論します。
小さく導入したアプリケーションを統制・連携するためのアーキテクチャーとしてはSOA、ビジネスの効率化をITに実装するためのBPM、所有から使用への新たな選択肢として脚光を浴びるSaaS…… 不況下でも企業が情報システムにできることはたくさんあるのです。

» 来場事前登録はこちら

開催概要

名称
ZDNet Japan ビジネス・アプリケーション カンファレンス
開催日時
2009年6月10日（水）  12:30開場  13:00開演
場所
ベルサール八重洲 [会場について]
参加費
無料（事前登録制）
定員
300人
対象
CIO（情報に関する資源の統括、戦略立案、実行する責任者の方）／IT部門のマネージャ／業務でERP、CRM等アプリケーションに携わる方
特典
「来場者アンケート」にご回答いただいた方にQuoカードをプレゼントいたします。
また、抽選で200名の方に「日経コンピュータ」を6ヶ月分プレゼントいたします。

セッション一覧

12:30
開場

13:00
|
14:00
基調講演

■不況に打ち勝つアプリケーション戦略を構築するための秘訣
ア プリケーション担当者は現在、新しいビジネスモデルの台頭、経済危機、労働力の変化、技術の進歩などのさまざまな変化に日々直面しています。特に、今日の 世界的な経済不況下においては、より企業のビジネス戦略に沿ったアプリケーション戦略を構築することが求められています。コンプライアンスや業務の効率化 は常に考えなければならない事項ですが、それだけでなく、企業が持続可能な変化を実現するためには、不況に打ち勝つことができるアプリケーション戦略が必 要です。今こそ、ビジネスプロセスをより効率化する機会を探し、最も効果的なテクノロジー戦略を選択し、ベンダーとの関係を見直す必要があります。今回の 講演では、アプリケーション担当者が今行うべきこと、つまり現在のアプリケーション戦略を最適化するための方策を５つのステップで解説します。それを実施 することにより、経費削減だけでなく、将来利益をもたらすビジネスへの投資を行う資金を生み出すことができるでしょう。
アジェンダ：
・ 企業が克服しなければならない４つのチャレンジ
・ 不況に打ち勝つアプリケーション戦略を構築するための５つのステップ
１．不況下におけるビジネスをサポートするアプリケーション戦略を構築する
２．持続可能な変化を実現できる組織を作る
３．コモディティ化されたプロセスと特殊なプロセスにおいて効率化の機会を探す
４．効果的なテクノロジー戦略（SaaS、SOA、BPM）を選択する
５．ベンダーとの関係を見直す

Ray Wang氏
フォレスターリサーチ バイスプレジデント兼プリンシパル・アナリスト
[プロフィール]
レ イ・ワンはフォレスターリサーチのバイスプレジデント兼プリンシパル・アナリスト。グローバル企業から中小企業に至るまで、企業のビジネスプロセスおよび アプリケーション戦略についてリサーチを行い、実行可能なアドバイスを提供している。2008年には、彼の経験から導かれる深い洞察力とIT知識、中立的 なアドバイス、そしてお客様を常に第一に考える姿勢が評価され、アナリスト・リレーションズをサポートする非営利団体IIAR（Institute of Industry AnalystRelations） が行った調査により、“アナリスト・オブ・ザ・イヤー（Analystof the Year）”　に選ばれた。

14:00
|
14:50
講演

■日本IBM
（出演者調整中）

15:00
|
15:50
講演

■SoftwareAG
（出演者調整中）

15:55
|
16:45
講演

■依頼中

16:50
|
17:50
講演

■依頼中

※プログラムは、予告なしに内容や順番などを変更することがございます。ご了承ください。

参加申込み

本 イベントへのご参加には、CNET_IDの登録が必要です。CNET_IDご登録時にご記入いただきました登録者情報は、シーネットネットワークスジャパ ン個人情報保護方針の下で適切に取り扱われ、当セミナーに関するご連絡、およびシーネットネットワークスジャパンよりご提供するメンバーサービスに利用さ れます。また、本セミナーにお申し込みをされたお客様の情報は協賛企業（ソフトウェアAG、日本IBM、日経BP）に提供され、各社より製品やサービスに [...]

There is no excerpt because this is a protected post.

Yep, it’s true, sometimes we all need a flashback refresher. These past few weeks I’ve been with clients who are looking to either quickly implement a new ERP system or rapidly complete an upgrade. As many of you know, that’s not that easy. But what’s been so unsettling is how little [...]

You are reading a post originally published on March 1, 2004 from an older blog on the old www.raywang.org site.

You are reading a post originally published on March 1, 2004 from an older blog on the old www.raywang.org site.

You are reading a post originally published on March 1, 2004 from an older blog on the old www.raywang.org site.