Archives

Event Report: @AirWatch #AWConnect 2015 Shows Shift From EMM To Platform

Market And Customer Maturity Reflected In 2015 Summit Over 1,600 attendees gathered at the 2015 AirWatch Connect conference at the Hyatt Regency Atlanta.  Keynotes included appearances by VMware CEO – Pat Gelsinger, AirWatch CoFounder – John Marshall,  General Manager for End User Computing – Sanjay Poonen. Major news from the event include: New user privacy […]

Posted by R "Ray" Wang on September 23, 2015

0 Comments

Event Report: Informatica Analyst Day Reveals A Growth Strategy

Informatica Sets The Stage For A New Chapter In Its History Informatica held its annual industry analyst day February 26th to 27th, 2013 at the Rosewood Sandhill in Menlo Park.  The event showcased Informatica’s go-forward strategy and road map for growth over the next three years. Key highlights include: Capturing a $6.5B market opportunity in […]

Posted by R "Ray" Wang on March 18, 2013

1 Comment

Event Report: CRM Evolution 2012 #CRME12

CRM Continues To Evolve In A World Of Engagement The CRM industry’s major non-vendor customer focused event kicked off at the Marriott Marquis in New York from August 13th to 15th.  Conversations with prospects and practitioners at the event highlighted a few emerging trends: Shift from transaction to engagement. CRM traditionally focused mostly on the […]

Posted by R "Ray" Wang on August 14, 2012

14 Comments

News Analysis: Informatica Launches MDM 9.5

New Product Addresses The Social, Mobile, Cloud, and Big Data World The convergence of social, mobile, cloud, big data (analytics), and video/unified comms changes the playing field from transactional applications to engagement applications.  The result – a sea change of new data types from structured and unstructured sources.  With greater volumes of data, demand for […]

Posted by R "Ray" Wang on May 15, 2012

4 Comments

Tuesday’s Tip: Three Quick Steps To Capture Social Customer Data

Organizations Must Overcome Four Fears To Master Social Customer Data Over the past few weeks, I’ve been criss-crossing the country on a multi-city speaking tour talking about the strategic value of customer data. (In full discloure, the tour is sponsored by Informatica).  As we talk about the implications of social media and customer data, inevitably […]

Posted by R "Ray" Wang on May 17, 2011

0 Comments

Monday’s Musings: Using MDM To Build A Complete Customer View In A Social Era

Customers Have Evolved… Has Your Organization? Right now customers and prospects probably ignore your organization’s marketing messages because mass marketing campaigns lack relevancy. Right now most customers answer each other’s questions because your customer service and support agents lack the authority or knowledge to resolve issues. Right now prospects ask each other what they think […]

Posted by R "Ray" Wang on May 9, 2011

36 Comments

Vendor Event: Informatica Customer Data Forum

Are you… A sales or marketing operations executive who’s struggling to get a single customer view across divisions or channels to make relevant cross-sell offers and increase revenue? A customer service or support manager who’s struggling to get a complete view of your customer’s relationship with your company to speed response times and boost customer […]

Posted by R "Ray" Wang on May 8, 2011

0 Comments

Vendor Event: Informatica Customer Data Forum

Are you… A sales or marketing operations executive who’s struggling to get a single customer view across divisions or channels to make relevant cross-sell offers and increase revenue? A customer service or support manager who’s struggling to get a complete view of your customer’s relationship with your company to speed response times and boost customer […]

Posted by R "Ray" Wang on May 1, 2011

0 Comments

News Analysis: IBM Acquires MDM Leader Initiate Systems For Public Sector and Healthcare Prowess

IBM Adds A Leading Customer Data Integration/MDM Pioneer To Its Master Information Management Arsenal With arguably 10 master information management acquisitions since 2003, IBM continues to push towards its goal of adaptive master data management (MDM) (see Figure 1).  The recent acquisition of Initiate Systems comes after the heals of Oracle’s purchase of SilverCreek Systems […]

Posted by R "Ray" Wang on February 3, 2010

1 Comment

Tuesday’s Tip: 10 Cloud and SaaS Apps Strategies For 2010

Keep In Mind Basic Rules Still Apply Regardless Of Deployment Option The proliferation of SaaS solutions provides organizations with a myriad of sorely needed point and disruptive solutions.  Good news – business users can rapidly procure and deploy, while innovating with minimal budget and IT team constraints.  Bad news – users must depend more on […]

Posted by R "Ray" Wang on December 22, 2009

18 Comments

Event Report: 2009 SAP Influencer Summit – SAP Must Put Strategy To Execution In Order To Prove Clarity Of Vision

(Photos by R Wang & Insider Associates, LLC.   Copyright © 2009 All rights reserved.) Re-innovation Now At The Heart Of SAP’s Focus And Strategy SAP has faced a rough two years.  From the continuing market pressure on new license revenue, false-start launch of Business By Design (ByD), management restructuring, and issues with user groups […]

Posted by R "Ray" Wang on December 11, 2009

8 Comments

Trends: Master Data Management 2010 – Focus On Outcomes Drives Push For Value

Market pressures and organizational maturity drives new master data management (MDM) trends Conversations with 31 leading edge organizations seeking business transformation highlight shifts in the MDM trends of the past.  Organizations awash in data need to move beyond the clutter and get to the information.  More data does not equate to more information.  In order […]

Posted by R "Ray" Wang on October 26, 2009

9 Comments

Monday’s Musings: Why Every Social CRM Initiative Needs An MDM Backbone

Proliferation and access to new social tools creates significant challenges for organizations Organizations engaged in Social CRM initiatives often start out by monitoring the chatter and conversation across a few platforms and channels such as Facebook and Twitter.  As these organizations increase their savviness, they quickly realize the enormity of the challenge.  The exponential number […]

Posted by R "Ray" Wang on August 31, 2009

15 Comments

Best Practices: Debunking Eight CRM Myths

When I read about CRM failure rates, I tend to focus on the positive – a majority of companies now are at least somewhat satisfied with their CRM deployments. Why?  The front office is full of free-wheeling knowledge workers — impatient, process-averse, and led by revolving door executives.  So, why are the expectations so much […]

Posted by Erin Kinikin on August 25, 2009

9 Comments

Posted by R "Ray" Wang on February 2, 2009

6 Comments

Monday’s Musings: A Year of Extremes Brings Us Back Full Circle to the Beginning of the Dot.Com Bust

With a few days left in the year, it’s hard to believe that 2008 is almost over.  Just like our paltry .401K’s and lowered gas prices, it’s like we reverted to the Dot Com bust.  Extreme contrasts in positions and tremendous change made 2008 both exciting, suspenseful, and frankly sobering like 2002.  In fact, it […]

Posted by R "Ray" Wang on December 29, 2008

4 Comments

Event Report: Siperian Masters 2008 – Customers Confirm Multi-Entity MDM Trends

(Photo: Siperian Masters’08 registration area.  Copyright © 2008 R Wang. All rights reserved.) About 200 attendees were present as Ramon Chen, VP of Marketing, kicked off the event to the theme of adventurers and pioneers in MDM at the Bridgewater Marriott (New Jersey).   CEO, Peter Caswell, led the keynote session with a view on where […]

Posted by R "Ray" Wang on October 22, 2008

1 Comment

Event Report: Initiate Exchange – Customers Confirm Latest Customer Hub/MDM Trends

Quick thoughts from Scottsdale.  Initiate as many you know is one of the leaders in the customer hubs/MDM market.  At their annual conference, Initiate Exchange, a few key trends emerged from conversations with customers and partners: Rapid deployment still key to securing buy-in a the business level. The registry style approach lends itself to demonstrating […]

Posted by R "Ray" Wang on October 2, 2008

1 Comment

Vendor Event: Initiate Exchange 2008

Title: Initiate Exchange 2008 Location: Westin Kierland Resort, Scottsdale, AZ Link out: Click here Description: Initiate Exchange (formerly theHub Live) is the user conference dedicated to visionary Initiate customers, prospects and partners. You understand that Initiate technology enables you to elevate your business, providing accurate identification, better customer service, streamlined processes and more. At Initiate […]

Posted by R "Ray" Wang on September 28, 2008

0 Comments

Speaking Engagement: Keynote: Moving From Pioneers to Business Innovators. The path to building pervasive MDM in your business

[lang_en]Title: Speaking Engagement: Keynote: Moving From Pioneers to Business Innovators. The path to building pervasive MDM in your business Location: Bridgewater Marriott, Bridgewater, NJ Link out: Click here Description: We are delighted to announce that the Siperian Masters 2008 International User Conference will be held Oct 21-22 at the Bridgewater Marriott in Bridgewater, New Jersey. […]

Posted by R "Ray" Wang on September 24, 2008

0 Comments