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Posts Tagged ‘eCommerce’

Published on November 10, 2009 by R "Ray" Wang

Buy iressa online cheap, Perspectives 2009 highlights continued market, corporate, and product transformation

Celebrating its 25th anniversary, Massachusetts MA Mass., Michigan MI Mich., Epicor hosted over 1500 partner, customer, αγοράζουν online gleevec, Price of evista, and employee attendees at Caesar's Palace in Las Vegas, NV. Conference highlights include:

Update on Epicor 9 adoption, zometa prescription. Where to buy zometa, Epicor has (deployed 11/19/2009 ) shipped 30,000 seats to 60 customers since GA in December 2008. More than 890 customers have purchased the product with 590 implementations in progress. The company hopes to be in 50 countries and 30 languages by end of year.

POV: With over 22, Washington WA Wash., αγοράσετε cytoxan, 000 customers worldwide, product adoption may at first appear below average. But given the recessionary factors, Wisconsin WI Wis., Where to buy cheap casodex, Epicor has done well in taking its time to ramp up and build customer references for this next generation app. Epicor's success will require a future specialization into verticals and indirect partner channels.

Shared benefits program. Epicor launched a new program to improve implementation outcomes with shared risks and benefits. Vendor and customers will own project scope definition and agree on outcomes and ROI. If the project is under budget, Connecticut CT Conn., Pharmacie iressa bon marché, Epicor shares the savings with the customer. If the project runs over budget, the customer pays for half the contracted professional services hourly rates.

POV: Epicor builds on its previous program where it targeted a 1:1 license to implementation ratio. While there may be open issues about unintended consequences (i.e, acheter casodex. Florida FL Fla., as raised by fellow Enterprise Advocate Frank Scavo), Epicor's intent to change the relationship is a great step towards improving outcomes for clients in the enterprise software world.

New eCommerce solution, cheap cytoxan overnight delivery. Discount iressa, Epicor launched an all-in-one eCommerce solution that covers design to delivery. Users of Epicor Commerce can synchronize master data elements such as products, pricing, order cytoxan no prescription, αγοράζουν φτηνά casodex, customers, and inventory levels while managing website content and delivery. Other features include support for payment options, evista en ligne afin, Rabatt kaufen epogen, merchant account/gateway integration, and tax calculations via Avalara.

POV: Commerce customers at Perspectives were expressing interest in the new SaaS-ready options as well as hosted options. Prospects should take a close look at the Order Hub integration from retail activities to the back end ERP systems as this will prove the greatest integration value.

Feedback from 37 customers remain mostly positive

Conversations with 17 Vantage, arimidex no prescription, Capecitabine sale, 12 Enterprise, 5 Avante, Georgia GA Ga., Delaware DE Del., and 3 Vista customers showed quite positive customer sentiment. Most (15/17) Vantage customers expected to move to Epicor 9 in 2010. Key drivers:

Key functionality addressed in newer release

Better usability

Newer technology

Greater ROI

However, only 3 Enterprise customers, buy evista online without prescription, 2 Avante, and 1 Vista customers expected to make the move in the next 12 months. Key drivers for not making the upgrade include

Economic recession

Waiting for functional parity

Over customization of existing product

Your POV.

If you get a chance, let us know:

Which Epicor products do you use?

When will you migrate?

What do you think about the shared benefits program?

Will you look more closely at Epicor as an alternative to SAP and Oracle?

Feel free to post your comments here or send me an email at rwang0 at gmail dot com or r at softwareinsider dot org.

Additional coverage and related links

20091110 ZDNet Irregular Enterprise - Dennis Howlett “Epicor Perspectives: The Analyst View”

20091109 IDG News Service - Chris Kanaracus "Epicor Seeks To Reign In Implementation Costs"

.

Monday’s Musings: Why Every Social CRM Initiative Needs An MDM Backbone

Published on August 31, 2009 by R "Ray" Wang

Proliferation and access to new social tools creates significant challenges for organizations Organizations engaged in Social CRM initiatives often start out by monitoring the chatter and conversation across a few platforms and channels such as Facebook and Twitter. As these organizations increase their savviness, they quickly realize the enormity of the challenge. The exponential number of touch points and algorithmic channel complexity puts to shame yesterday's eCommerce strategy and the dated tools designed to address multi-channel. In order to cut through the high noise to signal ratio, organizations must determine how best to manage the complexity and scale of data being generated, amidst a transforming landscape where:

CIO's no longer determine technology adoption - business leaders and individuals initiate a groundswell.
Consumer technologies provide more innovation, usability, and reliability than what's available to the enterprise.
Disparate systems results in fragmentation of key information despite new deployment options.

Basic business questions must be addressed in every Social CRM initiative Despite the massive scale of collected, fragmented data, Social CRM initiatives complement other relationship management initiatives in asking and answering key questions such as:

Do we know the identity of the individual?
Can we tell if there are any apparent and potential relationships?
Are they advocates or detractors? (added 8/31 07:25 am PT)
How do we know whether or not we have a false positive?
What products and services have been purchased in the past?
Have we assessed how much credit risk we can be exposed to
What pricing and entitlements are customers eligible for?

Organizations seek automation technologies to resolve master data issues. Master data management (MDM) provides a set of technologies that address the acquisition, cleansing, enrichment, and distribution of data. With so many channels and so many sources, Social CRM initiatives require MDM technologies that (See Figure 1):

Resolve matching of a broad range of data types. Organizations will want to associate individuals to products, services, orders, contracts, incidents, location, etc.
Deliver consistent and accurate enrichment of data. Organizations will want to append trusted data sources, hierarchies, and relationship information to cleansed information.
Provide timely synchronization in federated environments. Organizations can expect their data to be federated as social media tools and SaaS deployments push data beyond centralized repositories.

Figure 1. Consistent Information In Social CRM Requires A MDM Backbone

[caption id="attachment_3029" align="alignnone" width="800" caption="Figure 1. Consistent Information In Social CRM Requires A MDM Backbone Copyright © 2009 R Wang. All rights reserved."][/caption]

Recommendations - apply continuous customer management (CCM) processes before implementing MDM technologies Form follows function. MDM technologies should not be implemented without a clear understanding of how customer management and data governance processes will be adopted. Five hallmarks of CCM include (see Figure 2):

Proactive sourcing of data. How can data be kept up to date at every touch point.
Right time delivery of information. What should be delivered when, where, why, and to whom?
Links to action. What can be done to create actionable insight?
Assessment of results. What metrics help paint the overall picture?
Refinement of process. What lessons learned can be applied to future initiatives?

Figure 2. Continuous Customer Management (CCM) delivers 5 unique stages

Your POV Have you begun your Social CRM strategy without MDM? What MDM issues do you face? If you have put MDM to use in Social CRM, let us know any lessons learned. Post your comment here or reach me direct at r at altimetergroup dot com or r at softwareinsider dot org. Copyright © 2009 R Wang. All rights reserved.