A Software Insider's Point of View

The Year Of SaaS Shows… And Yes, In This Economy.

The recession continued to take its toll on software sales with a slight impact to the SaaS vendors.  Growth rates have come down from the high 30’s to the low 20’s.  But with “flat” the new growth metric in this down economy, SaaS vendor results remain [...]

Apps Users Seek Third Party Maintenance For Cost, Value, and Service
Updated surveys from inquiries, client conversations, and user group meetings show a 113.8% increase in interest in third party maintenance (3PM) services from Q3 2009 to Q1 2010 (see Figure 1).  Key factors stem from (see Figure 2.):

Continuing cost pressures. Budgets continue to be at [...]

Chatter Represents SFDC’s Unified Move Into Social

Announced at the 2009 Dreamforce conference, Chatter represents both a collaboration application and platform.  Software built on the Force.com platform will gain the collaboration capabilities.   Solutions in AppExchange will be able to use profiles, real time streams, and other API’s.   With a 100 customers testing out user experience, [...]

Gains In SaaS Adoption Driven By Speed And Cost Savings…
Preliminary data from Q4 earnings data show continued traction among SaaS solutions.  Expect SaaS deployments to gain steam in 2010 as organizations finalize their SaaS apps strategies to take advantage of 7 key benefits:

Richer user experience - SaaS apps bring Web 2.0 usability to the enterprise [...]

(Photos by R Wang & Insider Associates, LLC.   Copyright © 2009 All rights reserved.)
Re-innovation Now At The Heart Of SAP’s Focus And Strategy
SAP has faced a rough two years.  From the continuing market pressure on new license revenue, false-start launch of Business By Design (ByD), management restructuring, and issues with [...]

DSAG project team and project leader departure could signal disagreement with methodology not SUGEN
SAP embarked on an ambitious program to prove value in its Enterprise Support fee hike last year.   As planned, SAP should announce the results for the first set of SUGEN KPI’s in early December.  However, two key SUGEN KPI project sponsors [...]

Building Innovation With And Around Your SAP Environment
Location: Manchester CentralAuditorium
Date:23/11/2009
Start Time: 16:25
End Time: 17:00
Speaker: R “Ray” Wang
Company: Partner with Altimeter Group
Keynote summary:

Pace of change continues to increase in market forces, work dynamics, business models, and pace of technology adoption.
Innovation is essential in this market.
There’s a tonne of innovation at SAP. Management and politics keep it [...]

SAP users in UK and Ireland remain equally skeptical about SAP

(Photos by R Wang & Insider Associates, LLC.   Copyright © 2009 All rights reserved.)
The SAP user group hosted its annual event.  Conversations with 37 clients reflect the following broad trends in the UK and Ireland:

SAP users remain skeptical about benefits promised by SAP [...]

Purchasing in Q3 reflected both economic downturn and summer doldrums.  While on-premise vendors continued massive double digit declines in year-over-year new license revenue, SaaS vendors faced some pressures in keeping up with tremendous growth.  However, long term economic outlook still favor SaaS players and early indications on Q4 budget flush indicate that SaaS and Cloud [...]

Perspectives 2009 highlights continued market, corporate, and product transformation

(Photos by R Wang & Insider Associates, LLC.   Copyright © 2009 All rights reserved.)
Celebrating its 25th anniversary, Epicor hosted over 1500 partner, customer, and employee attendees at Caesar’s Palace in Las Vegas, NV.  Conference highlights include:

Update on Epicor 9 adoption. Epicor has (deployed 11/19/2009 [...]

Competition Intensifies For The Small And Medium Organization’s Software Budget

Software vendors such as Oracle and SAP can no longer rely on their large enterprise customers for double digit year-over-year growth.  In fact, their customers have not only reached a saturation point in being able to consume new solutions, but have also faced demands to cut [...]

Epicor Succeeds On Delivering A Converged Product Line
Epicor’s latest release, Epicor 9, provides a proof point that an acquisition intensive vendor can keep their promises to both acquire and deliver on innovation.  Under the themes of “Protect, Extend, and Converge”, the Irvine, CA based mid-market software provider committed to its customers to support prior releases, [...]

Oracle’s Fusion Apps Addresses A Broad Set Of Horizontal Modules

Oracle’s co-founder and Chief Executive Officer, Larry Ellison announced the code completion of Fusion Apps in today’s late afternoon keynote.  Though Ellison did not give precise guidance on general availability (GA), he did hint that the product would be available, “sometime in 2010″.  The product currently [...]

Complete Customer Addresses Today’s Market Conditions
On October 5th, D&B Purisma Solutions group announced its first hosted business data management app.  When generally available in November 2009, Complete Customer will deliver a customer database that will be self managed by organizations departments.  Organizations and their departments will take ownership of their data in a hosted offering.  [...]

Free Software Gimmicks From Some On-Premise Vendors Only Address The License Cost Issue

Recently, readers and clients have been approached by on-premise vendors offering free software modules to incentivize new license purchases.  However, free should not be confused with the Open Source (i.e. Freeware) movement, where source code is provided with minimal copyright restrictions.  Free should [...]

Microsoft Dynamics Demonstrates Continued Industry Solution Investment

Today’s announcement focuses on the Microsoft Dynamics AX product line.  Key facts include:

IP acquisition only. Microsoft acquires the intellectual property (IP) for three four industry solutions.  These solutions build on the Microsoft Dynamics AX platform.  Microsoft has not acquired the companies or personnel.   Fullscope, Inc.; Computer Generated Solutions, Inc.; [...]

This post was collaboratively written on a wiki with my colleague Jeremiah Owyang whose focus is on customer strategy which encompasses social technologies. Together, we’re covering convergence of the emerging and incumbent technology system.  This entry is also cross-posted on his blog.

Jive Offers Brand Monitoring Using Radian 6 -Empowering Companies To Quickly Respond
Jive Software made [...]

Potential Announcement of * Siemens cancellation represents a shift in mood by one of SAP’s most loyal customers
What’s been rumored for the past few months has now publicly been confirmed discussed.  Golem.de (Babelfish Translation in English) *Wiwo.de,(Wirtschaftswoche the German equivalent of BusinessWeek) (Babelfish Translation in English) reports that Siemens says SAP Tschüß (i.e. ciao, cheers, [...]

This post was co-written with Jeremiah Owyang, Partner and Colleague at Altimeter Group

Above: Pictures from Salesforce’s event
Salesforce.com launches a new set of social apps that make CRM connected to the social web. So what does it mean?
Salesforce.com’s Twitter integration and application launch helps brands monitor what’s being said. Yet despite the fanfare, the application lacks [...]

Convergent trends fuel the push for new business solutions and platforms
The future of enterprise software is evolving from web-based apps, business process platforms, and service-enabled products; to a new class of more connected, social, and collaborative business software solutions.  This transformation comes from advances in the Web 2.0 world and a growing realization that business [...]

On August 13th, Swedish-based ERP vendor, IFS (OMX STO: IFS), announced its intention to purchase MultiPlus Solutions AS from Qurius International Holding B.V.  IFS, a $383M vendor (2008 revenues), paid an undisclosed sum for the NOK 45.9M or $7.48M (1 NOK = 0.162878 USD ) Norwegian-based project based solutions (PBS) vendor.  Despite the small [...]

Many user groups currently meet the basic requirements…
Today’s independent and vendor sponsored user groups serve a key role in building community among a common interest group.  Typical mission and objectives often include:

Creating an environment to share information and best practices
Exposing issues and limitations with a vendor’s product and partner solutions
Soliciting member feedback and concerns about [...]

On July 21st, 2009, NetSuite announced its intention to acquire Project Based Solutions (PBS) rival Quick Arrow for $20M.   A few quick facts about the acquisition

Existing customers will continue to be supported. NetSuite has committed to supporting the QuickArrow solution.  Customers have the option to move to NetSuite and OpenAir.  NetSuite will not force [...]

Declining demand and diminishing output increase the pressure for enterprises to reduce their software license maintenance costs.  As part of a larger enterprise apps strategy, shelfware reduction provides an area for significant cost savings.   However, shelfware reduction is often hard to achieve because many vendors impose:

Enterprise wide agreements. These “all you can eat” agreements incentivize [...]

Oracle Fusion Middleware 11g launch starts countdown to 100 days of innovation until Oracle Open World
In short, Oracle is putting forth a suite of middleware solutions that not only enable developers and software publishers to build their future solutions, but also deliver the middleware tools that will serve as the foundation for its go forward [...]