Event Report: #GoogleNext17 On Path To Enterprise Ready

Google Cloud Takes Key Steps To Enterprise Class Over 10,000 customers, prospects, partners, Google developers, and employees gathered in San Francisco’s Moscone West Conference Center for Google’s flagship enterprise event. Of note, Alphabet CEO, Eric Schmidt, book ended the event by highlighting the $30 billion capital infrastructure investment into the overall Google Cloud Platform.   The […]

Posted by R "Ray" Wang on March 9, 2017


Event Report: NASSCOM #NILF17 Highlights Need For Re-Skilling And Move Beyond Trump

Services Vendors Need To Move Beyond Trump, H1B, and Re-skilling Concerns Source: Nasscom NILf 17 Keynote On Dynamic Leadership For Digital Transformation Constellation participated in the 25th edition of Nasscom’s India Leadership Forum 2017 (NILF17) in Mumbai at the Grand Hyatt.   Though everyone was here to Reimagine, not Re-engineer , during the off-stage conversations with […]

Posted by R "Ray" Wang on February 18, 2017


Research Summary: Infor Partners with Clients to Deliver on Digital Transformation

Software Vendors and Services Providers Shift Value from Products and Services to Outcomes The convergence of software vendors and services providers foreshadows the challenges organizations face in the selection of digital transformation solutions.  The lack of pre-packaged, out-of-the-box solutions forces executives to focus not only on how the solutions are  designed but also on the […]

Posted by R "Ray" Wang on August 4, 2016


Event Report: Zuora’s #Subscribed15 Shows How Organizations Can Power Their Digital Transformation Initiatives

Subscribed15 Brings Together The Market Leaders and Fast Followers Of Digital Transformation Over 2,000 attendees convened May 20th – 21st, 2015 at the Hilton Union Square in San Francisco for the 5th annual Subscribed Conference.   The early adopters in the subscription economy and those seeking to build for a post-sale, on-demand, attention economy were treated […]

Posted by R "Ray" Wang on May 31, 2015


Event Report: Insights Into The New NetSuite At SuiteWorld 2015

SuiteWorld Comes Of Disruptive Age Over 7,500 attendees convened at the San Jose McEnery Convention center for the 5th annual NetSuite SuiteWorld.   The four day event brought together customers, partners, and influencers among the ecosystem.  As one of the original cloud pioneers, the appropriate event theme focused on the impact of disruption.   Taking its own […]

Posted by R "Ray" Wang on May 9, 2015


News Analysis: Acumatica Raises $10M In Series C Funding, Aims For 1B In Revenue By 2023

New Funding Round Fuels Road Map And Geographic Expansion On November 18th, privately held Acumatica announced Series C funding from Runa Capital and Almaz Capital.  The  Kirkland, WA based Acumatica, has been quietly providing its partners a customizable, cloud-based ERP and CRM development platform for the SMB market.  Acumatica’s previous rounds were funded by Visma […]

Posted by R "Ray" Wang on December 7, 2013

1 Comment

Trends: Real World Lessons In Optimizing The Customer Service Experience From Kana Connect

Workshop On Optimizing Your Customer Service Experience Identifies Eight Strategies At the 2013 Kana Connect event from September 15th to 17th, 2013 in New Orleans, I had the pleasure of co-leading a workshop with Scott Hays a Sr. Director, Product Marketing for KANA Software.  The goal of the session was to explore eight strategies to […]

Posted by R "Ray" Wang on October 20, 2013


Event Report: The Evolution And Maturation of @Tibbr at #Tucon2013, the Tibco User Conference

tibbr Continues To Show Momentum In Customer Adoption And Addition Of Key Enterprise Social Features On October 14th to 17th 2013, the Tibbr enterprise social crowd mingled with the core Tibco faithful at this year’s TUCON 2013 user conference in Las Vegas.  (An analysis of the broader Tibco announcements can be found from my colleague Holger […]

Posted by R "Ray" Wang on October 19, 2013


News Analysis: Zuora Raises $50M Series E Round, Rides #MatrixCommerce Wave

Zuora Rides The Wave In The Subscription Economy On September 5th, 2013, Foster City, CA based Zuora, announced $50 million in Series E capital.  The announcement has significant ramifications not only for Zuora’s self proclaimed subscription economy category, but also the broader business theme of matrix commerce because Zuora: Expanded the investor pool. Zuora successfully […]

Posted by R "Ray" Wang on September 5, 2013


News Analysis: Kana Express 13 Addresses Omni-Channel Customer Service for Mid-Market

Just 14 months after announcing the acquisition of Trinicom, Kana has revealed the latest release of its cloud customer service suite for the mid-market, Kana Express.   Released on June 27, 2013, the new product reflects the company’s mission “To provide leading customer service solutions that empower our customers to create experiences that count, for their […]

Posted by R "Ray" Wang on June 29, 2013


Monday’s Musings: The Controversy Surrounding Gartner’s CRM Market Share Analysis

The Gartner Market Share Analysis:CRM Software Report Raises Questions On Accuracy of Market Sizing Reports The recent Gartner report “Market Share Analysis: Customer Relationship Management Software, Worldwide, 2012” has generated some controversy among the enterprise software set.  The report and other reports such as these, are often used for bragging rights by vendors and for […]

Posted by R "Ray" Wang on May 6, 2013


Executive Profiles: Kirill Tatarinov, President Microsoft Business Solutions

Welcome to our series of market maker 1:1 interviews with business leaders in the world of enterprise software  The interviews provide insightful points of view from a customer, industry, and vendor perspective. Kirill Tatarinov, President of Microsoft Business Solutions (@KirillTatarinov) Kirill Tatarinov is president of the Microsoft Business Solutions Division (MBS) with responsibility for MBS […]

Posted by R "Ray" Wang on April 22, 2013


Tuesday’s Tip: It’s Time To Consolidate Social Business Platforms

Greater Adoption In Social Business Signifies A Move To Consolidate Platforms Constellation’s buy-side clients tend to fit in the market leader or fast follower categories when it comes to organizational personas of disruptive technology adoption.  Since 2010, respondents have progressed through the DEEPR framework and the latest results from 2012 indicate that most survey respondents […]

Posted by R "Ray" Wang on March 5, 2013


News Analysis: New SAP Customers Face Maintenance Hike

SAP Plans A Standard Support Maintenance Fees Hike Of 5.5%For New Customers For new customers, SAP announced its intent to raise its standard support maintenance fee from 18% to 19% effective July 15, 2013.  The standard support option was reintroduced in January 14, 2010, after much pressure from user groups.  A few key takeaways: Price […]

Posted by R "Ray" Wang on February 4, 2013

1 Comment

News Analysis: SAP Business Suite on HANA

Next Stop On The Road To HANA: SAP Business Suite In a global announcement in Palo Alto, New York and Frankfurt, SAP’s top executives Dr. Vishal Sikka, Rob Enselin, Jim Haggeman Snabe, and legendary founder and chairman Dr. Hasso Plattner announced availability of SAP’s Business Suite powered by SAP HANA.  SAP has rewritten the Business […]

Posted by R "Ray" Wang on January 11, 2013


Monday’s Musings: Trends In The Top Software Insider Posts of 2012 (#softwareinsider)

Thank You For Your Support generated almost 10 million page views in 2012 (see Figure 1).  This does not include syndication through Constellation Research, Forbes (discontinued in 2012), Enterprise Irregulars, Computerworld UK, and other great media partners. Figure 1.  Software Insider Achieved 9.8M Page Views for 2012 Classic Posts Address The Key Fundamentals In […]

Posted by R "Ray" Wang on January 3, 2013


Market Maker 1:1: Steve Miranda, Oracle Fusion Applications Update – The Inside Story

The Inside Story On Oracle Fusion Apps At The End of 2012 Constellation sat down with Steve Miranda, Oracle’s Executive Vice President of Oracle Applications Product Development to discuss the state of Oracle Fusion Apps in a no-holds barred honest conversation about what’s working, what’s not, and what to look forward to in 2013. R […]

Posted by R "Ray" Wang on December 31, 2012


Event Report: Dreamforce X (#DF12) Emerges As The South By Southwest (#SXSW) For The Enterprise

Dreamforce Represents The Mecca For The “Art Of The Possible” In The Enterprise Whether’s flagship conference at Moscone Center was the most attended conference (~48,000) or the most registered for event (~90,000), matters not.  When examined in context of the magnitude of what was accomplished, the impact of this 10th annual event transcends attendance […]

Posted by R "Ray" Wang on September 23, 2012


News Analysis: UsedSoft Vs Oracle Ruling Opens Up Monopolistic Practices By Software Vendors

Used Software Pioneers Gain A Small Victory In A Shrinking On-Premises Software World The surprise July 3rd, 2012 judgment by the Court of Justice of the European Union for UsedSoft GmbH v Oracle International Corp rules that “An author of software cannot oppose the resale of his ‘used’ licenses allowing the use of his programs […]

Posted by R "Ray" Wang on July 4, 2012


Tuesday’s Tip: Dealing With The Real Problem In Social Business Adoption – The People!

Social Business Adoption Dependent On Employee Adoption Social business is more than a technology decision.  Many eager early adopters face challenges in adoption past the initial core team.  As we move from eager early adopters to ubiquitous usage, an examination of some organizations who have failed at internal social business reveals five common barriers to […]

Posted by R "Ray" Wang on June 12, 2012


Monday’s Musing: Avoiding Social Media Fatigue Through Engagement

Social Media Moves From Ubiquitous Usage To Relevant Rationalization Have we hit a social media plateau?  In recent client conversations on usage of social media, the trendsetters appear to be “socialed out”.   Most early adopters seem to be overwhelmed with their personal (Facebook, Google+), corporate (Yammer, Jive, Chatter, SharePoint), and professional (LinkedIn) social networks.  In […]

Posted by R "Ray" Wang on May 21, 2012


Friday’s Features: Using Attensity Analyze 6.0 To Compare Customer Sentiment For @united @southwestair @virginamerica

A Travelers’ Tale of Two Airlines (@united vs @southwestair) A hurried shower, followed by a hastily packed bag.  Then, the race to the taxi stand (Figure 1).  Should be easy to get a cab at 5:45 am in Las Vegas, right? Only the late night crew roll into a casino this late or early in […]

Posted by R "Ray" Wang on May 18, 2012


Event Report: Questions Every #SAPPHIRENOW Attendee Should Be Asking SAP

SAP’s In The Midst Of Massive Transformation Just four years ago, nervous attendees dealt with a tumultuous global market entering financial crisis.  SAP’s management team decided to raise maintenance fees to shore up its margins amidst a drought of innovation.  Customers revolted en masse.  Policies changed due to user group and global influencer pressure.  Less […]

Posted by R "Ray" Wang on May 12, 2012


Quark Summary: Does SAP HANA Change Your Database Strategy for SAP Apps?

Forward And Commentary SAP’s made big claims about HANA and its capabilities today and into the future.  This Quark goes into the details and Constellation’s point of view. A. Executive Summary Both HANA as an architecture and database alternative indicate SAP’s future direction and next-generation approach. Consequently, numerous clients and SAP customers have inquired on […]

Posted by R "Ray" Wang on April 18, 2012


Research Summary: Why the Move from Transaction to Experience Requires Better Analytics

Forward And Commentary This trends report examines how changing expectations among business leaders and the consumerization of IT will shape the future of insights and decision-making. As organizations make the move from transactions to engagement to experience, a new type of analytics will be required. A. Introduction Business leaders seek better insights for smarter decision-making. […]

Posted by R "Ray" Wang on April 12, 2012


News Analysis: The Implications Of Oracle’s Acquisition Of Taleo

Catch my colleague Yvette Cameron’s point of view here. She covers Future of Work for Constellation Research, Inc. Oracle Plays Catch Up With Public Cloud Ambitions On February 9th, Oracle announced its intention to acquire Dublin, CA based Taleo for $1.9B.  Taleo is a cloud based talent management software provider with 5000 customers and 1400 […]

Posted by R "Ray" Wang on February 9, 2012


Executive Profiles: Disruptive Tech Leaders In Cloud Computing – Adam Rogers, Ultimate Software

Welcome to an on-going series of interviews with the people behind the technologies in Cloud Computing.  The interviews  provide insightful points of view from a customer, industry, and vendor perspective.  A full list of interviewees can be found here. Adam Rogers – Senior Vice President and Chief Technology Officer, Ultimate Software 1. Tell me in […]

Posted by R "Ray" Wang on January 9, 2012


Vendor Event: Workday Predict And Prepare 2011

Title: Workday Predict And Prepare 2011 Start Date: 2011-12-07  11:00 am PST End Date: 2011-12-07   12:00 pm PST Location: Webinar Link For the fourth year in a row, join the country’s top IT, HR and Talent Management analysts and consultants for their predictions of next year’s critical trends, plus their advice on how you […]

Posted by R "Ray" Wang on December 3, 2011


News Analysis: Infor Launches New Era With Infor 10

After 11 months of behind the scenes work, CEO Charles Phillips and the Infor management team unveiled the launch of Infor 10 in New York City on September 13, 2011, to customers, industry analysts, media, and investment analysts.  The new Infor has kept busy with key management team hires, the $1.84 B acquisition of Lawson, […]

Posted by R "Ray" Wang on September 26, 2011


Product Review: Google+, Consumerization of IT, and Crossing The Chasm For Enterprise Social Business

Timing of Google+ Bodes Well For Enterprise Users And Google Lately, one could say Google’s been a bit absent from the social business party.  The premature launch of Google Wave exposed a canvas looking for a masterpiece painting.  Failing fast and learning from the Google Wave lesson, Google’s latest offering, Google+ shows promise in bringing […]

Posted by R "Ray" Wang on July 3, 2011


Monday’s Musings: Using MDM To Build A Complete Customer View In A Social Era

Customers Have Evolved… Has Your Organization? Right now customers and prospects probably ignore your organization’s marketing messages because mass marketing campaigns lack relevancy. Right now most customers answer each other’s questions because your customer service and support agents lack the authority or knowledge to resolve issues. Right now prospects ask each other what they think […]

Posted by R "Ray" Wang on May 9, 2011


Quick Take: Infor and Golden Gate Gain Definitive Agreement To Acquire Lawson For $2B

New Firm To Focus On Verticals And Growth Markets Golden Gate Capital and Infor entered an agreement to acquire Lawson at $11.25 per share.  The transaction is valued at $2B. Following the 7am ET press release,  a conversation with Charles Phillips and Duncan Angove highlighted key elements of the deal: Focus on growth. Infor sees […]

Posted by R "Ray" Wang on April 26, 2011


News Analysis: Infor Extends $1.84B Unsolicited Offer For Lawson

Unsolicited Offer Marks Chuck Phillips’ First Acquisition Attempt At Infor On March 11th, St.Paul, MN, based Lawson announced that Infor and Golden Gate Capital made a $1.84B unsolicited offer.   This comes after the March 8th news that Lawson retained Barclays Bank to evaluate options.  An acquisition by Infor (the 3rd largest ERP vendor) and Lawson […]

Posted by R "Ray" Wang on March 14, 2011


Product Review: Inside SAP’s Line-of-Business OnDemand Strategy

SAP’s Sales OnDemand Strategy Reveals A Longer Term Product And Cloud Strategy In an exclusive briefing on February 24th with SAP’s Executive Vice President of Line Of Business Applications, John Wookey, he provided fresh insight into the new product design and Cloud philosophy at SAP.  This pre-CeBit announcement coincided with the SAP Analyst Day in […]

Posted by R "Ray" Wang on March 3, 2011


Research Report: Constellation’s Research Outlook For 2011

Organizations Seek Measurable Results In Disruptive Tech, Next Gen Business, And Legacy Optimization Projects For 2011 Credits: Hugh MacLeod Enterprise leaders seek pragmatic, creative, and disruptive solutions that achieve both profitability and market differentiation.  Cutting through the hype and buzz of the latest consumer tech innovations and disruptive technologies, Constellation Research expects business value to […]

Posted by R "Ray" Wang on January 4, 2011


Research Summary: Software Insider’s Top 25 Posts For 2010

Themes In 2010 Reflected The Buy Side Demand For Both Optimization and Innovation Technology buyers in 2010 focused most of their priorities on finding cost savings through legacy optimization, navigating a flurry of disruptive technologies, and designing/experimenting with new business model innovations.  Consequently, the top 25 posts for 2010 reflected these 3 major themes: Legacy […]

Posted by R "Ray" Wang on January 2, 2011


Research Report: 2011 Cloud Computing Predictions For Vendors And Solution Providers

This blog was jointly posted by @Chirag_Mehta (Independent Blogger On Cloud Computing) and @rwang0 (Principal Analyst and CEO, Constellation Research, Inc.) Part 1 was featured on Forbes: 2011 Cloud Computing Predictions For CIO’s And Business Technology Leaders As Cloud Leaders Widen The Gap, Legacy Vendors Attempt A Fast Follow Cloud computing leaders have innovated with […]

Posted by R "Ray" Wang on December 28, 2010


Trends: 2011 Cloud Computing Predictions For CIO’s And Business Technology Leaders

This blog was jointly posted by Chirag Mehta (Independent Blogger On Cloud Computing) and R “Ray” Wang (Principal Analyst and CEO, Constellation Research, Inc.) Cloud Adopters Embrace Cloud For Both Innovation and Legacy Optimization Once thought to be the answer to deployment options for just the SMB market, early cloud adopters proved otherwise.  Stereotypes about […]

Posted by R "Ray" Wang on December 27, 2010


Quarterly Financial Tracker: Q3 CY 2010 Enterprise Software Vendors Solidify Performance Turnaround

The super majority (26 of 27) of publicly traded software vendors in the Software Insider Index® delivered turnaround stories for Q3 Cy 2010 year-over-year (YoY) performance.  SaaS vendors and middleware vendors led the charge with solid double digit gains against tough comps.  Performance of on-premises apps vendors reflected the easy comps from a dismal 2009 […]

Posted by R "Ray" Wang on November 19, 2010


Event Report: PDC10 Focuses Developers On Cloud And Devices Opportunity

Microsoft Bolsters Developer Tools To Inspire Innovation At the October 28th, 2010 Microsoft Professional Developers Conference, CEO Steve Ballmer presided over 3 key announcements that affirm the software giant’s ambitions to retain and grow the mind share and market share of worldwide developers (see Figure 1).  In fact the 3 main announcements foreshadow Microsoft’s convergence […]

Posted by R "Ray" Wang on October 28, 2010

1 Comment

News Analysis: Charles Phillips Takes Over As CEO of Infor

Enterprise Software And Investment Banker Veteran Joins Third Largest Enterprise Apps Vendor Today’s announcement that former Oracle President Charles “Chuck” Phillips has taken the helm as CEO of Infor continues the executive management shuffle impacting the enterprise software space.  Based in Alpharetta, GA, Infor serves 70,000 customers in 125 countries worldwide and employs over 8,000.  […]

Posted by R "Ray" Wang on October 25, 2010


Monday’s Musings: Why Next Gen Apps Must Improve Existing Activity Streams

Upcoming Data Deluge Threatens The Effectiveness Of Activity Streams Activity streams, best popularized by consumer apps such as Facebook and Twitter, have emerged as the Web 2.0 visualization paradigm that addresses the massive flows of information users face (see Figure 1).  As a key element of the dynamic user experiences discussed in the 10 elements […]

Posted by R "Ray" Wang on August 30, 2010


Quarterly Financial Tracker: Q2 CY 2010 – SaaS Vendors Still Show Massive YoY Growth

The majority of 22 publicly traded software vendors demonstrated solid year-over-year (YoY) quarterly growth from Q2 2009 (see Figure 1).   Every SaaS vendor in the Software Insider Index® drove 14% to 26% growth (see Figure 2) despite the pick up in on-premises license sales.  Highlights for the 2010 CY Q2 2010 results: On-Premises Trends JDA […]

Posted by R "Ray" Wang on August 20, 2010


Research Report: The Upcoming Battle For The Largest Share Of The Tech Budget (Part 2) – Cloud Computing

Welcome to a part 2 of a multi-part series on The Software Insider Tech Ecosystem Model.  Part 2 describes how the cloud fits into the model.  Subsequent posts will apply the model to these leading vendors: Overview Cloud Cisco Dell HP IBM Microsoft Oracle SAP The aggregation of these posts will result into a […]

Posted by R "Ray" Wang on August 9, 2010

1 Comment

Research Report: The Upcoming Battle For The Largest Share Of The Tech Budget (Part 1) – Overview

Welcome to a multi-part series on The Software Insider Tech Ecosystem Model.  Subsequent posts will apply the model to these leading vendors: Overview Cloud Computing Cisco Dell HP IBM Microsoft Oracle SAP The aggregation of these posts will result into a research report available for reprint rights. Business Models Converge During Recessions Is your […]

Posted by R "Ray" Wang on July 27, 2010


News Analysis: Infor’s Cloud Strategy Goes Azure With Infor24

On July 12th, 2010, Infor announced its Infor24 initiative at the Microsoft Worldwide Partner Conference (WPC).  Infor24 represents the Alpharetta, GA software titan’s foray to deliver its solution offerings in the cloud and a continued bet on Microsoft for key technologies.  Here’s the first take on the news and from exclusive conversations with Soma Somasundaram, […]

Posted by R "Ray" Wang on July 16, 2010

1 Comment

Thursday’s Disruptive Tech Showcase: RainStor Tackles The Tough Challenges Of Information Preservation

Organizations Facing The Big Data Problem Must Solve The TCO Of Data Retention The explosion in data volumes from terabytes to petabytes (i.e. 1 quadrillion bytes) drives many organizations to identify cost effective solutions for the retention and on demand retrieval of historical data.  More importantly, organizations must meet a plethora of changing business and […]

Posted by R "Ray" Wang on July 1, 2010

1 Comment

Thursday’s Disruptive Tech Showcase: SimplyBox 2.0 Simplifies Enterprise 2.0 Collaboration

Collaboration Remains Elusive Across Applications And Enterprises Organizations seeking the benefits of collaboration and rapid knowledge sharing in Enterprise 2.0 (E2.0) solutions face several key challenges in delivering a consistent enterprise solution: Consistent tool across multiple applications and environments. Organizations want one tool to collaborate regardless of the application they are using.  Today, organizations often […]

Posted by R "Ray" Wang on April 29, 2010


News Analysis: and VMware Up The Ante In The Cloud Wars With VMforce

VMWare and Battle For The Hearts And Minds Of Cloud-Oriented Java Developers On April 27th, 2010,, [NYSE: CRM] and VMware, Inc. (NYSE: VMW) formed VMforce, a strategic alliance to create a deployment environment for Java based apps in the cloud.  The Platform-as-a-Service (PaaS) offering builds on Java, Spring, VMware vSphere, and  Key […]

Posted by R "Ray" Wang on April 29, 2010


Thursday’s Disruptive Tech Showcase: SnapLogic Tackles Cloud/SaaS Integration Challenges

Demand For Complex Cloud/SaaS Based Integration Continues To Increase Organizations face a deluge of data from more and more new sources, especially in the Cloud.  Existing integration solutions often require expensive custom coding that’s purpose built; but rigid and disposable.  A change in business objects or swap out of new solutions often require brand new […]

Posted by R "Ray" Wang on April 22, 2010


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