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Posts Tagged ‘enterprise collaboration’

Published on April 29, 2010 by R "Ray" Wang

Collaboration Remains Elusive Across Applications And Enterprises

Organizations seeking the benefits of collaboration and rapid knowledge sharing in Enterprise 2.0 (E2.0) solutions face several key challenges in delivering a consistent enterprise solution:

Order cheap epogen online, Consistent tool across multiple applications and environments. Illinois IL Ill., Organizations want one tool to collaborate regardless of the application they are using. Today, organizations often need a separate tool to collaborate for each suite of business applications, cheapest capecitabine, Billiga gleevec apotek, email system, and even browser. The result - a plethora of tools that enable collaboration in silos of information that hinder Enterprise 2.0 benefits..

Intuitive and natural user experience. As a key element of next generation social enterprise apps, Um casodex online, Order zometa online, users expect pervasive and natural collaboration to occur in the context of applications. Today's systems often have inconsistent approaches to sharing information making it difficult to share both structured and unstructured information in the same system. More importantly, organizations will need to move across multiple form factors such as mobile, cheap iressa overnight delivery, Iressa online kopen, iPads, kiosks, Rabatt kaufen casodex, New Mexico NM N.Mex., and other hand held devifes

SimplyBox Breaks Barriers In Collaboration

Campbell, CA, order capecitabine online cheap, Ordering iressa without prescription, based SimplyBox started out in 2007 as a consumer play focused on organizing and sharing websites clippings in a visual manner for personal research and sharing. Over the past year, Rabatt kaufen evista, Buy generic gleevec, SimplyBox has successfully proven their core technology into the enterprise with partnerships at large enterprise apps vendors, leaving competitors such as Diigo, West Virginia WV W.Va., Evista discount, Sazell , and Safari's Webclip to focus on the personal knowledge and research space. SimplyBox succeeds in enterprise scenarios because:

Unstructured and structured content can be shared and categorized, buy cytoxan no rx. Cheap cytoxan pill, Users grab and select the content they wish to share and place them into a "Box". Each box includes content about a topic and related conversations. Users can share boxes about different topics with different groups. SimplyBox can then notify and alert others about content being placed into the box. The box serves as the medium to enable collaboration among internal and external teams.

Collaboration can occur anywhere. Whether its in a portal for a web app or enterprise system report, users collaborate regardless of what system they are in. Content that's been collected along the way by multiple users can be made available throughout different enterprise systems. SimplyBox even co-exists with solutions such as Microsoft Sharepoint which serve more as file/content repositories. This enables applications to gain tentacles across the enterprise apps landscape. More importantly, ordering capecitabine online legally, Casodex pedido en línea, no programming or IT involvement is required.

Figure 1. SimplyBox Enables Natural Collaboration Within Any Environment

Source: SimplyBox

Founders Bring Enterprise Software Credibility To A Web 2.0 Approach

The company was founded by Rodney Goodger and Mario R, köpa iressa online. Cavagnari. Mario was formerly the Vice President of Sales at PowerSchool, a division of Apple. He brings 20 years of enterprise sales experience. Rodney came from CDC Software where he was a Director of Product Management. Michael Galloway joined the team in late 2007 as the CTO bringing in Web 2.0 experience as a Sr, order cheap epogen online. Cytoxan online store, Developer at Yahoo's Widget Group.

The Bottom Line For Users - Put SimplyBox To Use In E2.0 Scenarios Without Having To Rip and Replace

SimplyBox provides users with a quick and easy approach to structured and unstructured collaboration. Unlike email based solutions, cheapest casodex, Casodex sale, SimplyBox keeps context in conversation and allows collaborators to easily share information. Unlike many enterprise collaboration solutions, SimplyBox doesn't force users to work only inside one application or one collaboration platform, order iressa online cheap. Purchase casodex online, Most importantly SimplyBox works with applications in their natural state. With several enterprise partnerships in place, expect to see SimplyBox transforming experiences in staid ERP, CRM, and SCM systems.

Your POV

What are your business goals in collaboration and Enterprise 2.0? Have you succeeded at the corporate level or are you still at the departmental level. Are you challenged trying to manage your collaboration strategy? Have you tried SimplyBox ? As a prospect or customer, what limitations do you see? Add your comments to the discussion or send on to rwang0 at gmail dot com or r at softwaresinsider dot org and we’ll keep your anonymity.

Please let us know if you need help with your overall apps strategy. Here’s how we can help:

Assessing SaaS and cloud

Evaluating Cloud integration strategies

Assisting with legacy ERP migration

Planning upgrades and migration

Performing vendor selection

Providing contract negotiations and software licensing support

Related resources and links

YouTube Video Demos Of Simply Box In Enterprise Scenarios Such as SAP CRM and For Education Scenarios

Submit Your Solution For Consideration
To submit your Thursday's Disruptive Tech Showcase for consideration, check out the guidelines in the Policy section.

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Published on March 8, 2010 by R "Ray" Wang

Who Says Support Has To Be Bundled With Maintenance? Order epogen no prescription, About a decade back, vendors would offer support and maintenance as two separate line items on their contracts. Support would run about 5 to 10% the license fee and so would maintenance. Keep in mind, average support and maintenance fees were under 15% back then. Here's a quick primer on what was covered:

Maintenance. Traditional areas include basic bug fixes, functional and performance enhancements, upgrades, backward compatibility, and legislative and regulatory updates.

Support. Most requests fall in the technical support category. Support cases typically include installation issues, integration questions, third product compatibility, and complex scenario resolutions.

Today, almost every vendor in the enterprise apps world (i.e. Buy arimidex, ERP, CRM, Utah UT, För evista online, SCM, eCommerce, osta alennus cytoxan, Order evista online cheap, etc) has decided to bundle the two line items together. It's now known as software maintenance and support and vendors charge between 18 and 28% of net price, billiga epogen apotek. Cheapest iressa, Microsoft Dynamics Uniquely Provides A Separated Maintenance And Support Option With Choice, Value And Flexibility

While many in the software industry have obsessed with locking customers into maintenance and support contracts, bestill casodex online, Køb discount epogen, the Microsoft Dynamics team set out to differentiate the ownership experience around the key principles of choice, value, cheap casodex online, Pennsylvania PA Penn., and predictability (see Figure 1).

Choice. After the initial purchase, purchase zometa, Comprar evista de descuento, Microsoft Dynamics has offered customers the option to purchase maintenance and support separately. This is unique to the industry for three reasons because customers:
1. Choose whether or not to buy maintenance.
2. Determine who they go to for support.
3. Separate the technical support from the maintenance decision.

Value. Microsoft's maintenance plan bundles a series of customer friendly services that deliver value. The include
1. Unlimited acccess to eLearning. Customers can get to any course at any time with their maintenance dollar. There's no requirement for expensive week long training academies.
2. 24 hour self-service support. Microsoft's invested in its self support community and has 1000 new users a month with 30,000 self-help posts to date. Most questions can be addressed in the discussion forum or directly by an expert.
3. 10 years of lifecycle support, order evista online without prescription. Most vendors provide a 5 year plan with escalating costs in the 6th and 7th years. 10 years represents a reasonable life cycle for ERP.

Predictability. Along with the 10 years of lifecycle support, Microsoft Dynamics will use the original purchase price as the basis of calculating future maintenance fees. Users must stay current on enhancements to qualify.

Figure 1: Microsoft Dynamics' Delivers Choice and Value In Its Support And Maintenance Offerings

.

The Bottom Line - Users Should Demand A Split In Maintenance And Support

Now's the time to seek options in maintenance. Shelfware reduction, third party maintenance (3PM), and contract re negotiations should provide some relief at the business level. However, decoupled maintenance from support options opens up the customer base to internal and third party options. Sticking with maintenance and not support may prove to be the best value (i.e, order epogen no prescription. Kjøpe evista online, next to 3PM) and create a win-win between the vendors and customers.

The Bottom Line - Progressive Vendors Can Take Charge And Lead The Way, Minnesota MN Minn.. New Jersey NJ N.J.,

Software vendors must reexamine their offerings to understand what customers need. Should economic conditions worsen, more third party maintenance (3PM) options will emerge and force pricing pressures against today's tired models. Vendors must take action by phasing in or offering tiered maintenance offerings and minimal support

Your POV

Are you a Microsoft Dynamics customer? Did you unbundle support from maintenance? Are you looking at options to compare the vendors? We'd love to hear your point of view. Please post or send on to rwang0 at gmail dot com or r at softwaresinsider dot org and we’ll keep your anonymity, Idaho ID. Michigan MI Mich., Let us know if you need help with your enterprise apps strategy by:

Conducting an ROI on 3rd party maintenance options

Identifying cost reduction opportunities

Renegotiating your software contracts

Improving innovation via SaaS and other deployment options

Take the new and improved survey on 3rd party maintenance and

Related resources and links

20091008 Deal Architect - Vinnie Mirchandani "Third Party Maintenance Is Really 4 Decades Old"

20071120 News Analysis: Too Early to Call the Death of Third Party Maintenance

20090210 Tuesday's Tip: Software Licensing and Pricing - Do Not Give Away Your Third Party Maintenance And Access Rights

20090709 Tuesday's Tip: Do Not Bundle Your Support and Maintenance Contracts.

20090622 News Analysis: Infor Flex Reflects Proactive Maintenance Policy

20090516 News Analysis: Rimini Street Launches Third Party Maintenance for SAP

20080909 Trends: What Customers Want From Maintenance And Support

20080215 Software Licensing and Pricing: Stop the Anti-Competitive Maintenance Fee Madness

20090428 News Analysis: SAP and SUGEN Make Progress on Enterprise Support

20090405 Monday's Musings: Total Account Value, ordering iressa from canada, Comprar evista, True Cost of Ownership, And Software Vendor Business Models

20090330 Monday's Musings: It's The Relationship, cheap generic gleevec, Cheapest arimidex online, Stupid. (Part 2) - Stop Slashing The Quality Of Support And Maintenance

20090324 Tuesday's Tips: Five Simple Steps To Reduce Your Software Maintenance Costs

20090223 Monday's Musings: Five Programs Some Vendors Have Implemented To Help Clients In An Economic Recession

20081012 Monday's Musings: 5 Steps to Restoring Trust in the Vendor - Customer Relationship

20091012 Research Report: Customer Bill of Rights - Software-as-a Service

20090910 Tuesday's Tip: Note To Self - Start Renegotiating Your Q4 Software Maintenance Contracts Now, casodex sale. Order iressa online without prescription,

20090602 Tuesday’s Tip: Now’s The Time To Consider SaaS Software Escrows

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Published on March 5, 2010 by R "Ray" Wang

Analyzing The Demand For Use Cases In Social CRM
Buy gleevec without prescription, Since joining Altimeter Group, I've had the pleasure of collaborating with my colleague Jeremiah Owyang on Social CRM. On a daily basis, the requests for Social CRM strategies escalated from all parts of the organization. In fact, requests reflected all facets of CRM including the usual sales, marketing, service and support to advanced areas such as innovation, collaboration, and customer experience. Who's been asking? Well it's our clients, blog readers, and prospects. They represent the line of business guys, the IT teams, the marketing gurus, and the board members who have told their executives that they need to do something social.

So why all this fuss and urgency? Customers continue to adopt social technologies at a blinding speed and organizations are unable to keep up. Social technologies continue to proliferate. Because the conversations about organizations increasingly occur outside of the organization's control in social channels, kjøpe epogen, Georgia GA Ga., organizations need to:

Discover where the conversations are happening in this new social world.

Identify who's influential and if they are customers or not.

Assess friend or foe status and their willingness to engage

Determine a tiered approach to engagement or re-engagement.

Tie social channels to business value and objectives

Bring the social channel back to existing CRM systems.

Reallocate resources to support Social CRM efforts

This is the basis for the groundswell in Social CRM. But keep in mind, Social CRM does not replace existing CRM efforts - instead it brings more value to existing efforts and should complement the uber CRM strategy, ordering cytoxan from canada. South Dakota SD, Behind The Scenes In Social CRM - A Holistic Approach to 18 Use Cases That Show Business How To Finally Put Customers First

Social CRM reflects the new world of disruptive technologies and the related business models, processes, comprar en línea gleevec, Hawaii HI, and organizational requirements we live in. Hence the multi-disciplinary approach to this research. We've paired Jeremiah's expertise in social technologies and customer strategies with my background in CRM, enterprise applications, iressa prescription, Ordering gleevec no rx, master data management, and order management. Our goal - take a holistic approach across multiple business departments, Um cytoxan online, Alabama AL Ala., roles, and processes, ostaa halvalla casodex. Buy epogen from canada, Given the newness of this topic, we also went out to the community to collaborate and define the use case framework. We started with the "godfather of CRM" - Paul Greenberg and worked with 11 other gurus in a concerted fashion and with some level of serendipity. Thanks go out to the individuals below and the for putting up with endless revisions, Arkansas AR Ark., Ordering casodex online legally, late night skype chats, and debates about client demand and technology maturity (see Figure 1), Delaware DE Del.. Lowest price cytoxan,

Figure 1. Influencer Input

From there, we validated the framework with over a 100 Social CRM pioneers. As a final process, Virginia VA Va., Minnesota MN Minn., we then tested out the framework with 30 vendors in the space for a sanity check (see Figure 2). The result - 18 Use Cases of Social CRM with input from 100 pioneers and 42 influencers in the market.

Figure 2. Vendor Input

With all this in place, additional thanks go out to Christine Tran our researcher who helped us tremendously on the production of this report and Charlene Li for her edits, buy gleevec without prescription.

Taking The 20, Køb billige cytoxan, αγοράζουν φτηνά evista, 000 Feet View

While we've taken a comprehensive assessment of the use cases, keep in mind, For evista online, Generic arimidex, the high level points of the report start with:

Customers have moved. Organizations are Falling Behind

Social CRM Reconnects Organizations Back to Customers

Avoid the Hype - Deploy Social CRM for Business Value

Get Value: Adopt the 18 Social CRM Use Cases

All Use Cases Start with Listening

Applying The 18 Use Cases

The 18 Social CRM use cases and the seven areas of business value can be summarized as (see Figure 3):

Social Customer Insights Form the Foundation for All Social CRM Use Cases

Social Marketing Seeks to Achieve Customer Advocacy

Social Sales Enables Seamless Lead Opportunities

Social Support and Service Drives Sustainable Customer Satisfaction

Social Innovation Streamlines Complex Ideation

Collaboration Reduces Organizational Friction and Stimulates Ecosystem

Seamless Customer Experience Sustains Advocacy Programs

Figure 3. 18 Use Cases Show Businesses How To Finally Put Customers First

At a high level, we've prioritized the use cases into 4 categories by market demand and technology maturity (see Figure 4), cheap cytoxan online.

Evangelizables. This category represents market demand that is less than 16 months and technology maturity between beta ready technologies and those with critical mass.

Near Tipping Points. This category represents market demand that is more than 16 months and technology maturity between beta ready technologies and those with critical mass.

Early Movers. This category represents market demand that is less than 16 months and technology maturity between vaporware and beta ready technologies.

Early Adoptions. This category represents market demand that is more than 16 months and technology maturity between vaporware and beta ready technologies.

Figure 4. Ranking The 18 Social CRM Use Cases Buy gleevec without prescription,

The Report: The 18 Use Cases of Social CRM - The New Rules of Relationship Management

Social CRM: The New Rules of Relationship Management

The Bottom Line - Take Action Today!

Sign up for the webinar series. This is a deep topic, and the report is only the tip of the iceberg. As with other disruptive topics, we're going to offer a series of free webinars to explore each of the use cases in detail. Sign up for the webinar now, as we can only have 1000 attendees per webinar, as our last webinar had over 1100 registrants.

Read, then spread this report. As with open source, the Altimeter Group believes in open research. We want our ideas to grow, and others to take advantage of it. So if you found the report helpful, please forward the report to internal constituents, partners, vendors, clients, and blog it. Use it in your presentations, business plans, and road maps. The final report is embedded below, and there are download features for your own use.

Have an internal discussion. Evaluate your current situation at your company, then draw up which business needs need to be tackled first, use the use cases as a roadmap by mapping out which phase comes first, and which phase comes second. Keep business value in mind at all times!

Learn more and join the community of pioneers. This is new territory, we don't have all the answers, so we've created at group in which pioneers can learn from each other. It's free, and the conversation has started already, jump into the group, and learn together.

The Customer Strategists' POV

You can read Jeremiah's POV.

Your POV.

So ready to put the framework to use? Any use cases we should add in the future? We encourage you to let us know what else you see out there. We know there's more than 18 out there and we're already revising this report to include new use cases! You can post or send on to rwang0 at gmail dot com or r at softwaresinsider dot org and we’ll keep your anonymity or better yet, join the community.

Please let us know if you need help with your Social CRM efforts. Here's how we can help:

Assessing social CRM readiness

Developing your social CRM strategy

Vendor selection

Implementation partner selection

Connecting with other pioneers

Sharing best practices

Disclosures

This report was entirely funded by the Altimeter Group. Client list disclosures are available on the Altimeter Group Website, providing clients give us permission approve.

* Not responsible for any factual errors or omissions. However, happy to correct any errors upon email receipt.

Related Resources

20100305 Research Report: Social CRM - The New Rules Of Relationship Management

20090831 Monday's Musings: Why Every Social CRM Initiative Needs An MDM Backbone

20100318 Jesus Hoyos "18 Ejemplos de como usar social crm"
20100312 Future of Web Strategy "Die 5 Aspekete Von Social CRM Projecten"
20100316 InsideView "Altimeter Report on Socila Customer Technologies"
20100315 Ross Dawson "Social CRM"
20100306 2020Social - Gaurav "What are the Biggest Social CRM (SCRM) Use Cases and Opportunitites"
20100306 Digital Ingredients - Stefano Maggi - "Objectives and Social CRM"
20100305 WSJ All Things Digital - Brian Solis "Customers Inspire The Socialization of CRM"
20100305 WebAnalytics Demystified - John Lovett "Social CRM = Transformation"
20100305 NewComBiz - Tac Anderson "Social CRM is the First Step To Social Business And World Domination"
20100305 BNOX - Clo Willaerts " Tools to Catch A Lead In Mid-Air"
20100305 Customer Think/Effective CRM - Mike Boysen "The Social Media Plug-In To Make Businesses Customer Centric"
20100305 Cloud Avenue - Jacob Morgan "Report on 18 Use Cases for Social CRM"
20100305 WebMetricsGuru - Marshall Sponder "22K and Altimeter Group's Social CRM Paper Plus a Gap"
20100305 Business Two Zero - David Terrar "Social CRM - The New Rules"
20100305 Inside The Marketer's Studio - David Berkowitz "The Must Read Report On Social Customer Relationship Management"