Research Summary: The Algorithm of You – How IoT Transforms and Differentiates Customer Experience

Using the Internet of Things to Boost Revenue and Deliver a Brand’s Personalized Promise The Internet of Things (IoT) promises to revolutionize the way business is run and to create differentiated customer experiences. IoT allows for the processing of massive numbers of device events and for commingling those events with business and customer events. This […]

Posted by R "Ray" Wang on May 12, 2016


Tuesday’s Tip: IOT and The Death Of OmniChannel Non-sense In Customer Experience

Stop Thinking In Channels And Start Thinking In Settings and Scenes As organizations realize they are no longer selling products and services but delivering on experiences and outcomes, the shift to delivering on a brand promise requires the ability to deliver mass personalization at scale. This is the heart of delivering digital business value.  However, […]

Posted by R "Ray" Wang on September 22, 2015


News Analysis: @Cisco and @Apple Team Up At #GSX

Two Tech Giants Partner To Drive Up Enterprise Sales On August 31st, 2015 at the annual Cisco sales kick-off, Global Sales Experience (#GSX), 20,000 attendees witnessed a surprise appearance by Apple CEO Tim Cook with Cisco’s Chairman, John Chambers.  The surprise announcement brought forth a new alliance designed to boost sales for both organizations in […]

Posted by R "Ray" Wang on August 31, 2015


Research Summary: The Correct Way to Use Customer Data

My latest report, Customer Data: The Missing Link to Customer Success explains how successful organizations will utilize customer data to power their business initiatives in the digital era. Customer data is your organization’s most strategic asset. Use it the right way to rise above your competitors, delight your customers, and create a sustainable digital business. Constellation’s seven-step customer data framework […]

Posted by R "Ray" Wang on May 6, 2015


Webinar: What do you want to know about the internet of things? Here’s what we want to know.

The Importance of Addressing the Unknown Here’s a question: why, with the growing number of IoT “experts” in the field, are there unanswered fundamental questions about IoT? It seems that in the excitement over the potential of IoT, industry experts and their audiences have glossed over some basic details regarding how, exactly, IoT will work. […]

Posted by R "Ray" Wang on September 16, 2014


Monday’s Musings: Insights From GE’s Global Innovation Barometer Show Executives Need To Be Disruption Ready

Disruption, Collaboration, and The Future Of Work Highlighted In Latest Edition Last week, June 16, 2014, GE unveiled the 2014 results for its “Global Innovation Barometer“. In the 4th annual survey, the GE team commissioned Edelman Berland to phone interview 3209 senior business executives between April 2, 2014 and May 30, 2014.  Interviewees represented VP […]

Posted by R "Ray" Wang on June 22, 2014


Event Report: #PowerPlex At The Crux Of The New Manufacturing Renaissance

Plex Plays A Key Role In The Digitalization Of Manufacturing Over 900 customers, partners, and Plex Systems gathered at the DeVos Place on Michigan’s West Coast of Grand Rapids for the 13th annual Plex Systems user event.  New features and a significant funding round book end the major announcements from the June 10th, 2014 Day […]

Posted by R "Ray" Wang on June 18, 2014


Event Report: Epicor Recaptures Mojo With Insights 14

Management Team Changes Provide A Breath Of Fresh Air To Culture, Customer, and Products Over 4000 customers, prospects, and partners gathered April 27th to 30th for the flagship Epicor customer conference, Insights 14, at the Mandalay Bay Convention Center in Las Vegas, Nevada.  The event provided the $968M revenue, 20,000 customer, Austin based software company […]

Posted by R "Ray" Wang on May 3, 2014


Research Summary: Five Societal Shifts Showcase The Digital Divide Ahead (The Futurist Framework Part 2)

Constellation Applies A Futurist Framework To Guide 2014 Outlook and Beyond Constellation’s research team uses a tried and true futurist framework that looks at the political, economic, societal, technological, environmental and legislative (PESTEL) shifts ahead (see Figure 1). The PESTEL model is used to synthesize the major trends and provides guidance on how Constellation approaches […]

Posted by R "Ray" Wang on March 7, 2014


Research Summary: Sneak Peaks From Constellation’s Futurist Framework And 2014 Outlook On Digital Disruption

Accelerated Pace of Change Creates the Perfect Storm for Dominating Digital Disruption The 2014 trends are out. The big predictions have been made.  Yet what does it all mean as most organizations anticipate another unpredictable year?  Since 2000, 52 percent of the companies in the Fortune 500 have either gone bankrupt, been acquired or ceased […]

Posted by R "Ray" Wang on February 18, 2014


Trends: [VIDEO] The Digital Business Disruption Ahead Preview – NASSCOM India Leadership Forum (#NASSCOM_ILF)

A 10-Minute Preview Video Interview Of The Digital Business Disruption Ahead From The #NASSCOM_ILF Team On January 17th, 2014, the NASSCOM team interviewed Constellation Research about the digital disruption ahead.  The short 10 minute video covers key topics including: Convergence of the five pillars of digital business drive the current digital disruption. The end of […]

Posted by R "Ray" Wang on February 15, 2014


News Analysis: VMware Signals Commitment To Mobility With $1.54B Intent To Acquire Airwatch

Mobile Management Consolidation Continues And VMware Accelerates Mobile Efforts On January 22nd, 2014, VMware (NYSE: VMW) announced the intent to acquire Atlanta, GA based Airwatch for $1.54B.  More than just an acquisition of a leading enterprise mobile management (EMM) vendor, the acquisition represents a cornerstone for VMware’s mobile strategy for end user computing.  Should the […]

Posted by R "Ray" Wang on January 22, 2014

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Quips: #CES2014 Preview – Trends In Digital Disruption For Consumers Center Around Mass Personalization At Scale

Consumer Trends Often Lead The Enterprise Space and CES Leads In Consumer Tech Trends The Consumer Electronics Show begins Tuesday, January 7th, 2014 in Las Vegas.  Dubbed consumer tech’s largest event, Constellation expects to see a few big things for #CES14.  In fact, digital disruption is alive and well.  The five forces of consumer tech: […]

Posted by R "Ray" Wang on January 2, 2014

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Trends: 10 Trends for #Cloud Computing in 2014 To Dominate #Digital Disruption [Slide Share]

Ten Trends For Cloud Computing In 2014 To Dominate Digital Disruption Constellation’s cloud computing research falls under the Tech Optimization and Innovation business theme and throughout other areas where applications are applied.  The trends for 2014 cover across the entire cloud stack. Holger Mueller, VP and Principal Analyst, covers the impact of Infrastructure as a […]

Posted by R "Ray" Wang on December 28, 2013


Event Report: Day 1 At Oracle Open World 2013: The Quest For Innovation #oow13

Past Oracle Open Worlds Have Disappointed Customers and Partners Let’s be frank.  The past five years at Oracle Open World have disappointed even the faithful.   The over emphasis on hardware marketing and revisionist history on cloud adoption bored audiences.  The $1M paid advertorial keynotes had people walking out on the presenters 15 minutes into the […]

Posted by R "Ray" Wang on September 22, 2013


Press Release: Mobile Device Management and Veteran Infrastructure Analyst Charles Brett Joins Constellation Research, Inc.

Madrid, Spain – August 1, 2011 9:30 AM (GMT -5:00) Pacific Standard Time Constellation Research Inc, a next generation research analyst and advisory firm helping clients achieve business value from emerging and disruptive technologies, announced today that Charles Brett has joined as a Vice-President & Principal Analyst. With over 25 years of industry experience, Charles […]

Posted by R "Ray" Wang on August 1, 2011


Press Release: Advanced Analytics And Decision Services Pioneer Neil Raden Joins Constellation Research, Inc.

Santa Fe, New Mexico – July 19, 2011 1:30 PM (GMT -5:00) Pacific Standard Time Constellation Research Inc, a next generation research analyst and advisory firm helping clients achieve business value from emerging and disruptive technologies, announced today that Neil Raden has joined as a Vice-President & Principal Analyst. With over 30 years of industry […]

Posted by R "Ray" Wang on July 19, 2011


Press Release: Veteran Technology Industry Expert Michael Dortch Joins Constellation Research

Santa Rosa, California – July 12, 2011 7:30 AM (GMT -5:00) Pacific Standard Time Constellation Research Inc, a next generation research analyst and advisory firm helping clients achieve business value from emerging and disruptive technologies, announced today that Michael Dortch has joined as a Vice-President & Principal Analyst.  With over 30 years of experience as […]

Posted by R "Ray" Wang on July 12, 2011


Research Report: Constellation’s Research Outlook For 2011

Organizations Seek Measurable Results In Disruptive Tech, Next Gen Business, And Legacy Optimization Projects For 2011 Credits: Hugh MacLeod Enterprise leaders seek pragmatic, creative, and disruptive solutions that achieve both profitability and market differentiation.  Cutting through the hype and buzz of the latest consumer tech innovations and disruptive technologies, Constellation Research expects business value to […]

Posted by R "Ray" Wang on January 4, 2011


Research Report: How The Five Pillars Of Consumer Tech Influence Enterprise Innovation

Most Enterprise Software Vendors Fail To Deliver Innovation Despite hundreds of billions wasted on failed research and development projects, most market influencers would agree that enterprise software vendors have produced a dearth of innovation over the past decade.  Vendors often cite UI re-skins, major functionality additions, integration of acquisitions, technology re-platforms, and weak attempts at […]

Posted by R "Ray" Wang on October 4, 2010