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Tuesday’s Tip: IOT and The Death Of OmniChannel Non-sense In Customer Experience

Stop Thinking In Channels And Start Thinking In Settings and Scenes As organizations realize they are no longer selling products and services but delivering on experiences and outcomes, the shift to delivering on a brand promise requires the ability to deliver mass personalization at scale. This is the heart of delivering digital business value.  However, […]

Posted by R "Ray" Wang on September 22, 2015

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News Analysis: Infosys One-Year After Vishal Sikka

With heavy contributions from Sachin Gosavi, VP of South Asia Infosys Makes Strides In Its Own Digital Transformation Journey On June 12th, 2014, Infosys announced the August 1, 2014 appointment of Dr. Vishal Sikka to the Chief Executive Officer and Managing Director (CEO & MD) role.  At the time, Constellation believed this appointment marked a […]

Posted by R "Ray" Wang on August 4, 2015

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Event Report: Zuora’s #Subscribed15 Shows How Organizations Can Power Their Digital Transformation Initiatives

Subscribed15 Brings Together The Market Leaders and Fast Followers Of Digital Transformation Over 2,000 attendees convened May 20th – 21st, 2015 at the Hilton Union Square in San Francisco for the 5th annual Subscribed Conference.   The early adopters in the subscription economy and those seeking to build for a post-sale, on-demand, attention economy were treated […]

Posted by R "Ray" Wang on May 31, 2015

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Event Report: Insights Into The New NetSuite At SuiteWorld 2015

SuiteWorld Comes Of Disruptive Age Over 7,500 attendees convened at the San Jose McEnery Convention center for the 5th annual NetSuite SuiteWorld.   The four day event brought together customers, partners, and influencers among the ecosystem.  As one of the original cloud pioneers, the appropriate event theme focused on the impact of disruption.   Taking its own […]

Posted by R "Ray" Wang on May 9, 2015

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Trends: 9 Actions to Consider Before 2015 For Digital Transformation

Digital Strategy From The Analysts At Constellation Research Constellation’s year end checklist offers suggestions designed to enable you to take control of your digital strategy in 2015. Consider these actions to ensure you dominate digital disruption in the new year. 1. Matrix Commerce: Scrub your data By Guy Courtin When it comes to Matrix Commerce, […]

Posted by R "Ray" Wang on December 18, 2014

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Event Report: AirWatch Connect Continues Market Momentum In Enterprise Mobility

New Enhancements, Products, and Partnerships Delight Attendees Over 1500 customers, partners, and influencers gathered September 8th to 11th, 2014 at the Atlanta Hyatt Regency for the latest US edition of AirWatch Connect.  Key announcements from the event include: Launch of Chat for Secure Enterprise Messaging . Chat delivers a containerized and secure instant messaging application […]

Posted by R "Ray" Wang on September 14, 2014

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News Analysis: Infosys Lands SAP’s Former CTO, Vishal Sikka, As New CEO

With heavy contributions from Sachin Gosavi, VP of South Asia Infosys’ First Outsider CEO Lands From Silicon Valley On June 12th, 2014, Infosys announced that Dr. Vishal Sikka as the Chief Executive Officer and Managing Director (CEO & MD) of the company effective August 1, 2014.  Dr. Sikka will be inducted as a whole-time director […]

Posted by R "Ray" Wang on June 12, 2014

3 Comments

Event Report: Epicor Recaptures Mojo With Insights 14

Management Team Changes Provide A Breath Of Fresh Air To Culture, Customer, and Products Over 4000 customers, prospects, and partners gathered April 27th to 30th for the flagship Epicor customer conference, Insights 14, at the Mandalay Bay Convention Center in Las Vegas, Nevada.  The event provided the $968M revenue, 20,000 customer, Austin based software company […]

Posted by R "Ray" Wang on May 3, 2014

5 Comments

Research Summary: Next Generation CIOs Aspire To Focus More On Innovation And The Chief Digital Officer Role

Executive Summary Constellation shares with its clients the fourth annual groundbreaking survey of CIOs later this week.  The 2014 survey interviews respondents about their priorities by CIO persona.  Constellation identified infrastructure, integration, intelligence, and innnovaiton as the four personas of the next gen CIO in 2011. Survey results show that while CIO’s prefer to spend […]

Posted by R "Ray" Wang on March 1, 2014

2 Comments

News Analysis: Rimini Street Vs Oracle Ruling Has No Negative Impact on Third Party Maintenance Rights

Recent Oracle vs Rimini Street Ruling Is About Customer Software License Rights Not Third Party Maintenance On February 13th, 2014, the United States District Court , District of Nevada Judge Larry Hicks issued a partial summary judgment in the Oracle vs Rimini Street Case. Here’s the executive summary to key questions about the ruling*: Is […]

Posted by R "Ray" Wang on February 17, 2014

3 Comments

Market Maker 1:1: Steve Miranda, Oracle Fusion Applications Update – The Inside Story

The Inside Story On Oracle Fusion Apps At The End of 2012 Constellation sat down with Steve Miranda, Oracle’s Executive Vice President of Oracle Applications Product Development to discuss the state of Oracle Fusion Apps in a no-holds barred honest conversation about what’s working, what’s not, and what to look forward to in 2013. R […]

Posted by R "Ray" Wang on December 31, 2012

6 Comments

Press Release: Veteran Technology Infrastructure Strategist and Academic Dr. Alea Fairchild Joins Constellation Research, Inc.

Brussels, Belgium – November 7th, 2011 16:30 pm (GMT +1:00) Central European Time Constellation Research Inc, an award winning, specialty research and advisory firm that serves business leaders who seek to unleash the power of emerging and disruptive technologies, announced today that Dr. Alea Fairchild has joined as a Vice President & Principal Analyst for […]

Posted by R "Ray" Wang on November 7, 2011

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Monday’s Musings: Putting An End To The Conflict Of Interest Among Some Sourcing Advisors

Many Services Firms Seek Unfair Advantages With Market Makers Service providers continue to battle it out in the über competitive market for large annual multi-million dollar contracts.  Market makers who serve as sourcing advisors, (i.e. management consultants, analysts, or vendor specialists) often influence the outcome of large sourcing contracts and system integration projects.  Consequently, more […]

Posted by R "Ray" Wang on March 28, 2011

10 Comments

Research Report: Constellation’s Research Outlook For 2011

Organizations Seek Measurable Results In Disruptive Tech, Next Gen Business, And Legacy Optimization Projects For 2011 Credits: Hugh MacLeod Enterprise leaders seek pragmatic, creative, and disruptive solutions that achieve both profitability and market differentiation.  Cutting through the hype and buzz of the latest consumer tech innovations and disruptive technologies, Constellation Research expects business value to […]

Posted by R "Ray" Wang on January 4, 2011

4 Comments

Research Report: 2011 Cloud Computing Predictions For Vendors And Solution Providers

This blog was jointly posted by @Chirag_Mehta (Independent Blogger On Cloud Computing) and @rwang0 (Principal Analyst and CEO, Constellation Research, Inc.) Part 1 was featured on Forbes: 2011 Cloud Computing Predictions For CIO’s And Business Technology Leaders As Cloud Leaders Widen The Gap, Legacy Vendors Attempt A Fast Follow Cloud computing leaders have innovated with […]

Posted by R "Ray" Wang on December 28, 2010

17 Comments

Trends: 2011 Cloud Computing Predictions For CIO’s And Business Technology Leaders

This blog was jointly posted by Chirag Mehta (Independent Blogger On Cloud Computing) and R “Ray” Wang (Principal Analyst and CEO, Constellation Research, Inc.) Cloud Adopters Embrace Cloud For Both Innovation and Legacy Optimization Once thought to be the answer to deployment options for just the SMB market, early cloud adopters proved otherwise.  Stereotypes about […]

Posted by R "Ray" Wang on December 27, 2010

2 Comments

Research Report: The Upcoming Battle For The Largest Share Of The Tech Budget (Part 2) – Cloud Computing

Welcome to a part 2 of a multi-part series on The Software Insider Tech Ecosystem Model.  Part 2 describes how the cloud fits into the model.  Subsequent posts will apply the model to these leading vendors: Overview Cloud Cisco Dell HP IBM Microsoft Oracle Salesforce.com SAP The aggregation of these posts will result into a […]

Posted by R "Ray" Wang on August 9, 2010

1 Comment

Research Report: The Upcoming Battle For The Largest Share Of The Tech Budget (Part 1) – Overview

Welcome to a multi-part series on The Software Insider Tech Ecosystem Model.  Subsequent posts will apply the model to these leading vendors: Overview Cloud Computing Cisco Dell HP IBM Microsoft Oracle Salesforce.com SAP The aggregation of these posts will result into a research report available for reprint rights. Business Models Converge During Recessions Is your […]

Posted by R "Ray" Wang on July 27, 2010

13 Comments

Tuesday’s Tip: Dealing With Vendor Threats To Charge For Back Maintenance Fees

Four Common Customer Scenarios Will Trigger Vendors To Raise The Back Maintenance Fee Discussion Back maintenance fees describe the amount an organization would have paid for maintenance if they would have continued to pay the usual stream required to access support, bug fixes, patches, and upgrade rights.  As economic conditions have worsened, many organizations have […]

Posted by R "Ray" Wang on April 13, 2010

5 Comments

Tuesday’s Tip: 2010 Apps Strategies Should Start With Business Value

Begin Apps Strategy Projects With Bite-Sized Entry Points Complexity often plagues today’s apps strategies.  With tight budgets, limited resources, and little time, organizations need to find bite-sized entry points. The need to meet ever changing complex business requirements requires a four-step, basic (A,B,C,D) approach: Align your business requirements with the hierarchy of business needs. Every […]

Posted by R "Ray" Wang on December 8, 2009

4 Comments

Monday’s Musings: SaaS, SOA, Integration and How To Make A Peanut Butter And Jelly Sandwich In The Cloud

Rapid SaaS Adoption Will Lead To A Repeat Of 1990’s Best Of Breed Integration Challenges The proliferation and rapid adoption of SaaS solutions stems from 7 key benefits: richer user experience, rapid implementation, frequent cycles of innovation, minimal upgrade hassles, always on deployment, subscription pricing, and scalability (see Figure 1). Despite these benefits, organizations head […]

Posted by R "Ray" Wang on November 9, 2009

3 Comments

Tuesday’s Tip: Why Free Software Ain’t Really Free

Free Software Gimmicks From Some On-Premise Vendors Only Address The License Cost Issue Recently, readers and clients have been approached by on-premise vendors offering free software modules to incentivize new license purchases.  However, free should not be confused with the Open Source (i.e. Freeware) movement, where source code is provided with minimal copyright restrictions.  Free […]

Posted by R "Ray" Wang on October 6, 2009

6 Comments

News Analysis: Siemens Cancels SAP Maintenance Contract

Potential Announcement of * Siemens cancellation represents a shift in mood by one of SAP’s most loyal customers What’s been rumored for the past few months has now publicly been confirmed discussed.  Golem.de (Babelfish Translation in English) *Wiwo.de,(Wirtschaftswoche the German equivalent of BusinessWeek) (Babelfish Translation in English) reports that Siemens says SAP Tschüß (i.e. ciao, […]

Posted by R "Ray" Wang on September 12, 2009

8 Comments

Tuesday’s Tip: Note To Self – Start Renegotiating Your Q4 Software Maintenance Contracts Now!

Labor Day (US Holiday) traditionally marks the end of summer BBQ’s, the beginning of the fall conference season, and yes, the time to begin a review of your software maintenance contacts that expire end of year.   As clients prepare for this seasonal ritual, a few trends in 2009 should set the stage for negotiations: […]

Posted by R "Ray" Wang on September 1, 2009

2 Comments

Monday’s Musings: Users Now Expect More Advocacy From Their User Groups

Many user groups currently meet the basic requirements… Today’s independent and vendor sponsored user groups serve a key role in building community among a common interest group.  Typical mission and objectives often include: Creating an environment to share information and best practices Exposing issues and limitations with a vendor’s product and partner solutions Soliciting member […]

Posted by R "Ray" Wang on August 3, 2009

1 Comment

Research Summary: An Enterprise Software Licensee’s Bill of Rights, V2

FORWARD AND COMMENTARY “An Enterprise Software Licensee’s Bill of Rights (LB0R) V2” brings the 10th installment of an on-going series to provide clients with insight on how to better align their packaged apps strategies.  Version 2 of the LBoR updates the original groundbreaking list of 36 best practices for software licensing and pricing and provides […]

Posted by R "Ray" Wang on July 14, 2009

8 Comments

Tuesday’s Tip: Do Not Bundle Your Support and Maintenance Contracts!

In the past 2 weeks, emails from 31 software insider readers highlight a growing and concerning trend with support and maintenance contracts.  Vendors concerns about support and maintenance contract retentions has led to new initiatives to consolidate contracts.  At first glance, this may appear to be proactive and beneficial to customers.  In fact, common rationale […]

Posted by R "Ray" Wang on July 7, 2009

3 Comments

News Analysis: Infor Flex Reflects Proactive Maintenance Policy

Infor announced two new maintenance options for its customers today. These actions represent a proactive approach to provide its customers with new ownership models.  The key offerings include: Flex Upgrade: customers move to the latest application version, no change to existing maintenance and support costs, little or no license fees POV: Support and maintenance fees […]

Posted by R "Ray" Wang on June 22, 2009

3 Comments

Tuesday’s Tip: Now’s The Time To Consider SaaS Software Escrows

With 2009 rapidly becoming the “Year of SaaS” and the tipping point for Cloud Computing, it’s hard not to notice the growing number of SaaS start ups (along with the legacy application vendors rushing to provide an “On-Demand”, but not really multi-tenant deployment option).  My snarky SaaS bigotry aside, we can expect hybrid deployment options […]

Posted by R "Ray" Wang on June 2, 2009

12 Comments

News Analysis: Rimini Street Launches Third Party Maintenance for SAP

(Photo: Rimini Street movable billboard outside SAPPHIRE 09.   Courtesy of Rimini Street.  All rights reserved) Almost one year after Rimini Street announced its intention to provide third party maintenance, on May 11th, 2009, the ground breaking support services provider announced that it had signed its first SAP clients and launched immediate availability of its […]

Posted by R "Ray" Wang on May 16, 2009

3 Comments

Best Practices: A Work Plan To Successfully Negotiating Software Contracts (Part 2 of 2)

You are reading a post originally published on March 1, 2004 from an older blog on the old www.raywang.org site.

Posted by R "Ray" Wang on March 13, 2004

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Best Practices: A Work Plan To Successfully Negotiating Software Contracts (Part 1 of 2)

You are reading a post originally published on March 1, 2004 from an older blog on the old www.raywang.org site.

Posted by R "Ray" Wang on March 8, 2004

0 Comments

Best Practices: Seven Simple Steps To Successfully Negotiate Software Contracts

You are reading a post originally published on March 1, 2004 from an older blog on the old www.raywang.org site.

Posted by R "Ray" Wang on March 1, 2004

0 Comments