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Monday’s Musings: The New Engagement Platform Drives The Shift From Transactions

Convergence In The Five Forces Of Consumerization Of Technology Drives The Next Big Thing Social has given us the tools to connect.  Mobile has given us the ability to interact any time and anywhere.  Cloud delivers access points to us with a rich array of content and information.  Big data provides us with the context […]

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Posted by R "Ray" Wang on August 27, 2012

23 Comments

Research Summary: Best Practices – Three Simple Software Maintenance Strategies That Can Save You Millions

Forward And Commentary Software ownership costs continue to escalate as vendors accelerate their efforts to capture support and maintenance revenues. Some vendors have gone to the extreme to eliminate third-party options for their customers. This best practices report examines three strategies to free up unnecessary costs to fund innovation and new projects. A. Introduction On […]

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Posted by R "Ray" Wang on March 18, 2012

9 Comments

Monday’s Musings: A Working Vendor Landscape For Social Business

Confusion Persists In The Social Business Market As with any new disruptive technology, the social business solution landscape faces a dynamic, confusing, and converging market. As vendors seek to grab mind share and market share, customers and prospects remain confused as to what are the right business problems to address with social business. However, rampant […]

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Posted by R "Ray" Wang on August 15, 2011

4 Comments

Research Report: How The Five Pillars Of Consumer Tech Influence Enterprise Innovation

Most Enterprise Software Vendors Fail To Deliver Innovation Despite hundreds of billions wasted on failed research and development projects, most market influencers would agree that enterprise software vendors have produced a dearth of innovation over the past decade.  Vendors often cite UI re-skins, major functionality additions, integration of acquisitions, technology re-platforms, and weak attempts at […]

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Posted by R "Ray" Wang on October 4, 2010

68 Comments

Monday’s Musings: SaaS, SOA, Integration and How To Make A Peanut Butter And Jelly Sandwich In The Cloud

Rapid SaaS Adoption Will Lead To A Repeat Of 1990’s Best Of Breed Integration Challenges The proliferation and rapid adoption of SaaS solutions stems from 7 key benefits: richer user experience, rapid implementation, frequent cycles of innovation, minimal upgrade hassles, always on deployment, subscription pricing, and scalability (see Figure 1). Despite these benefits, organizations head […]

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Posted by R "Ray" Wang on November 9, 2009

3 Comments

Wednesday’s Whispers: People Whispers – August/September 2009

PEOPLE WHISPERS: MOVES, PROMOTIONS, AND MILESTONES* Congratulations to all!  Good to see that the job scenarios have improved as a number of individuals made organizational changes and promotions.  As always, thanks for your emails and alerts. If you’ve got a change or know of a promotion, keep dropping me a line! If you need a […]

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Posted by R "Ray" Wang on September 16, 2009

2 Comments

News Analysis: Jive and Radian6 Partner – Great For Business, But Could Fragment IT Systems

This post was collaboratively written on a wiki with my colleague Jeremiah Owyang whose focus is on customer strategy which encompasses social technologies. Together, we’re covering convergence of the emerging and incumbent technology system.  This entry is also cross-posted on his blog. Jive Offers Brand Monitoring Using Radian 6 -Empowering Companies To Quickly Respond Jive […]

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Posted by R "Ray" Wang on September 15, 2009

1 Comment

Event Report: Salesforce.com Pushes Social CRM Technology — But Don’t Expect Companies To Be Successful With Tools Alone

This post was co-written with Jeremiah Owyang, Partner and Colleague at Altimeter Group Above: Pictures from Salesforce’s event Salesforce.com launches a new set of social apps that make CRM connected to the social web. So what does it mean? Salesforce.com’s Twitter integration and application launch helps brands monitor what’s being said. Yet despite the fanfare, […]

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Posted by R "Ray" Wang on September 9, 2009

5 Comments