Posts Tagged ‘mobile’

Quips: Good Technology Data Validates That Apple iOS Is Still King of Enterprise Class Mobile in The US

Apple Grows In Net Activations In Q4 As Well As Overall

The February 12th, 2014 Good Technology Mobility Index report validates what many North American based enterprises know – Apple iOS is dominating Google Android inside the enterprise in the US markets.   While this data is limited to the Good Technology customer base, which has a strong US following, anecdotal inquires and formal polling by Constellation Research, Inc. validate that this data is directionally accurate.  Here are three graphics that illustrate the point:

  1. Net Activations By Type of Device Show iOS up in Smart Phone and Tablets While Android Drops
  2. More…

Trends: [VIDEO] The Digital Business Disruption Ahead Preview – NASSCOM India Leadership Forum (#NASSCOM_ILF)

A 10-Minute Preview Video Interview Of The Digital Business Disruption Ahead From The #NASSCOM_ILF Team

On January 17th, 2014, the NASSCOM team interviewed Constellation Research about the digital disruption ahead.  The short 10 minute video covers key topics including:

  • Convergence of the five pillars of digital business drive the current digital disruption. The end of social, mobile, analytics, cloud, and UC (i.e. SMAC) as you know it.
  • The new ecosystems of digital business bring new opportunities. From GE’s industrial internet to mass personalization at scale, to augmented humanity, Constellation sees a new future beyond the traditional software ecosystems.
  • Everyone vs Amazon is becoming a reality. Insights on why everyone is competing with Amazon not only in retail, but also in the cloud, physical distribution, and media.
  • Mergers and acquisitions in software signal a maturing industry category. Large enterprise software companies no longer innovate fast enough and have to purchase startups for IP and growth.
  • Mobile first and cloud first drive key success factors. Constellation sees the need to move to mobile first in order to innovate and move at the speed of digital business change.
  • Service providers must focus on a higher stack. IT services firms traditionally deliver operations, maintenance, and transfer.  However the value add and higher margins are in design and build.
  • Preview of the Constellation Futurist Framework. Using a PESTEL model, Constellation provides a sneak peak in some of the big 2014 futurist trends.

VIDEO: The Digital Business Disruption Previw

Source: NASSCOM

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The Bottom Line: The Shift To Digital Business Disruption Will Forever Transform The Service Provider Landscape

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Quips: What the Google Motorola – Lenovo Deal Is Really About

Google Enters China Via Lenovo While Counter Balancing Samsung

On January 29th, 2014, Mountain View based Google announced it would sell it’s Motorola Mobility unit to Chinese based Lenovo for $2.91 in cash and stock.  The deal cuts across many spectrum including mobile OS, computing wars, and search.  Here’s 12 talking points:

Source: Not sure, but not mine

  1. Google keeps most of the 17,000 patents which it purchased for $12.5B.  This patent trove allows it to compete on Internet of Things (IoT), sensor analytical ecosystems, and other key mobile technologies.
  2. Google needs a counterweight to Samsung who’s been looking at swapping OS.
  3. Google now gains a China strategy.
  4. Google takes a 5.94% stake with a $750M investment in Lenovo
  5. Google has a less than 2% search market share in China as they pulled out in protest, but with Lenovo, they gain an ability to enter mobile search through Lenovo as a back door.
  6. Lenovo is a perfect mid and long-term competitor to Samsung
  7. Lenovo now has the key technology to launch into mobile and cut down the time to market by 3 to 5 years.
  8. Lenovo can build the end to end hardware platforms required for a full line of servers, laptops, tablets, and mobile devices.
  9. Lenovo gains a trusted partner on OS in Google Android and can plug into the ecosystem
  10. Microsoft continues to be isolated in market share and ecosystem and faces a distribution problem.
  11. Apple faces more pressure from Google through Lenovo and Samsung for OS operating share and from multiple price points.
  12. Dell faces more competition from Lenovo across all product lines given the acquisition of IBM’s mid range business.

The Bottom Line: Google Gains A Key Partner With Sale Of Motorola To Lenovo

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News Analysis: VMware Signals Commitment To Mobility With $1.54B Intent To Acquire Airwatch

Mobile Management Consolidation Continues And VMware Accelerates Mobile Efforts

On January 22nd, 2014, VMware (NYSE: VMW) announced the intent to acquire Atlanta, GA based Airwatch for $1.54B.  More than just an acquisition of a leading enterprise mobile management (EMM) vendor, the acquisition represents a cornerstone for VMware’s mobile strategy for end user computing.  Should the deal close, co-founder Alan Dabbiere will report to VMware CEO Pat Gelsinger.  AirWatch will continue to be led by CEO John Marshall and included in VMware’s end-user computing group, led by General Manager, Sanjay Poonen.  Upon completion of the acquisition, the market impact is significant because:

  • AirWatch users breath a sigh of relief amidst rapid market consolidation and uncertainty. AirWatch is a leading enterprise mobile management (EMM) vendor with over 10,000 customers and 1600 employees. The company has received $200M+ in Series A funding, delivered a global presence with 10 global offices and 16 languages, and achieved over a 90% customer retention rate.  AirWatch brings a rich ecosystem of device manufacturers, feature set partners, resellers, mobile operators, and managed services providers.  Despite these successes, the EMM space faces rapid consolidation and AirWatch is a constant candidate for acquisition.

    Point of View (POV):
    Citrix’s acquisition of Zenprise foreshadowed the EMM market consolidation and the acquisition of MaaS360 (Fiberlink) by IBM in November 2013 created some concern for existing customers and prospects about AirWatch’s long term fate.  In addition, a price war in 2013 stalled a planned IPO process for AirWatch.  Many customers and prospects feared that AirWatch would remain the last EMM vendor standing.  Given the proposed management structure and VMware’s history of mergers and acquisition, AirWatch users should feel confident that the technology and team are in good hands and that VMware intends to invest and grow the business.
  • VMware gains a mobility foundation and moves from feature set to end point management. AirWatch’s EMM offerings cover a broad set of device and enterprise features.  Device features include MDM, MAM, MCM, MEM, SSO, OS Container, Enterprise Workspaces, App Wrapping/SDK, API Framework, and Device usage.  Enterprise features include API, PKI, DLP, NAC, Directory Services, Content Repositories, Event Management, SIEM, Business Workflow and Systems Management.  Other key areas include Platform Integration, Process Automation, Workflow Templates, and a Privacy Framework. More…

News Analysis: Acquisition Of Fiberlink Fills Key Gap In IBM’s One-Stop Mobile First Strategy

IBM Acquires Fiberlink (MaaS360) For Mobile Management And Security

On November 13th, Blue Bell, PA based Fiberlink Communications signed a definitive agreement to be acquired by Armonk, NY based IBM for an undisclosed sum.  Fiberlink has over 3500 clients in key verticals such as financial, retail, public sector, education, and healthcare.  IBM expects to close the acquisition at year’s end.  The deal is significant to customers because:

  • IBM is committed to deliver one stop mobility via acquisitions and organic growth. IBM has made eight acquisitions in the last 18 months (see Figure 1).  In 2012, IBM acquired Emptoris, Worklight, and Tealeaf Mobile. Urban Code, The Now Factory, Xtify, Trusteer, and Fiberlink formed the 2013 acquisition list.  Along the way in 2012, IBM launched three mobile offerings: IBM Endpoint Manager for mobile devices, IBM Connections Mobile, and IBM Security Access Manager for Cloud and Mobile.  In 2013, IBM made the IBM Mobile First announcement along with the IBM Message Sight solution.

    Point of View (POV):
    Mobile is the key onramp to digital business.  The average individual is no further than three feet from their devices and always on 14 to 15 hours a day.  Unfortunately, today’s mobile offerings often are piecemeal and incomplete.  IBM has made a strategic bet to provide the end to end mobile first life cycle.  IBM sees four key entry points for mobile: build, engage, transform, and optimize.  Worklight and Urban code addresses build.  IBM Connections Mobile, Tealeaf CX Mobile, and IBM Xtify enable human interaction for engage while IBM MessageSight enables machine to machine (M2M) communications.  Meanwhile, the Now Factory provides big data insights to support the transform entry point.  Emptoris Rivermine Telecom expense management, IBM Endpoint Manager, IBM Security Access Manager, Trusteer end point security, and IBM Urban Code release automation are part of the optimize entry point.
  • Mobile management is a critical function for successful BYOD and IBM’s Mobile First strategy. MaaS360 provides a cloud based mobility management platform and an on-premises version will be available shortly.  The solution is policy based to support a wide range of BYOD security and privacy requirements.  MaaS360 supports mobile device management (MDM), mobile content management, and mobile applicant management including containerization.

    More…

News Analysis: Salesforce 1 Signals Support For Digital Business at #DF13

Salesforce Seeks To Tackle Digital Business At Dreamforce

Over 125,000 virtual and physical registrants descend on San Francisco the week of November 17th for Dreamforce 13, a future of technology meets SXSW event.  One day in advance of the largest enterprise software event of its kind, Salesforce.com announces Salesforce 1 (see Figure 1).  The Salesforce 1 customer platform seeks to address a cadre of emerging digital business requirements that customer centric companies face.

Figure 1. Salesforce 1 Customer Platform Intends to Support The Internet Of Customers

Source: Salesforce.com

SalesForce 1 Reflects Much Needed Refresh Of Existing Platform

The new customer platform includes platform services, platform APIs, and the Apps created from the platform.  Salesforce 1 platform services includes refreshes in Force.com, updates in Heroku, and adds Exact Target Fuel.  As expected, Sales Cloud, Service Cloud, Exact Target Marketing Cloud, and Apps Exchange sit on top of the salesforce1.com platform (see Figure 2).

The key analysis of this release include:

  • Internet of Customers support. Salesforce includes social, mobile, cloud, and connected as the key components for The Internet of Things.  In order to meet the requirements of a third wave of computing that moves from Internet of Things to what Salesforce calls the Internet of Customers, the new platform is designed to support this customer centricity convergence.

    Point of View (POV):
    Constellation sees more than 50B connected devices and at least 150B connected endpoints by 2020.  The opportunity is huge.  While Salesforce.com addresses 3 out of the 5 key components of digital business, the vendor still needs to provide video/unified communications and big data/analytics.  Constellation believes the big data and analytics opportunity is critical to enhancing customer experiences, to benchmarking and brokering data servcies, and to buildoing new business models around big data and analytics.  Customers should encourage Salesforce.com to consider how to enable big data business models in digital business in the next iteration.  Meanwhile, most customers can wait until future releases for video and UC requirements to be met.
  • Next generation apps developer platform. The PaaS layer adds a mobile first orientation that enables a write once and deploy anywhere platform. Developers can now deploy to a range of social, mobile, and connected devices.  The platform services include 10X more API functionality.   Developers can build customer apps, wearable apps, product apps, and salesforce apps.

    More…

Tuesday’s Tip: Understand The Five Generation Of Digital Workers And Customers

Age Is Not The Deciding Factor In Five Generations Of Workers

When discussing the future of work, most folks immediately jump to the discussion of millennials, generation Y, generation X, baby boomers, post war, etc.  However, the shift to digital business finds a different type of five generations.  This segmentation describes how digitally proficient people are with digital technologies and culture. Constellation sees five generations (see Figure 1):

  1. Digital natives – people who grew up with the internet, comfortable in engaging in all digital channels.
  2. Digital immigrants - people who have crossed the chasm to the digital world, forced into engagement in digital channels.
  3. Digital voyeurs – people who recognize the shift to digital, observing from an arms length distance.
  4. Digital holdouts – people who resist the shift to digital, ignoring the impact.
  5. Digital disengaged – people who give up on digital, obsessed with erasing digital exhaust.

Figure 1. Five Generations Of Workers With Different Expectations And Values

Source: R Wang, Insider Associates, LLC. All Rights Reserved.

The Bottom Line: Build Journey Maps For The Five Generations Of Digital Workers

Where you work, when you work, how you work, what you work on, and why you work have been disrupted in this digital world.  These five generations of workers have different people centric values that More…

Monday’s Musings: The Chief Digital Officer In The Age Of Digital Business

Market Leaders and Fast Followers Prepare for Digital Business In 2014

Conversations at Constellation’s Connected Enterprise last week validate a larger trend in the market place.  The audience of 220+ early adopters with 75% representing line of business and 25% in IT highlighted the convergence of the five forces of consumerization described in 2009 and 2010.  This convergence of these five pillars of digital business now form the foundation of all future digital business strategy and drive customer experience, matrix commerce, future of work, data to decisions, consumerization of technology, and digital marketing (see Figure 1.).  In fact, market leaders and fast followers have embraced this strategic direction in their 2014 planning.

Figure 1. Convergence Of The Five Pillars Drive Digital Business Strategy

Emerging Trends In 2014 Digital Business Strategy Reflect The Shift To Digital Business

As Constellation works with leaders to define their 2014 business strategies, digital transformation plays a key role.  Many organizations will:

  1. Recognize that they no longer sell products and services, as buyers seek experiences and outcomes.
  2. Democratize the data to decisions pathway to enable innovation.
  3. Realize that B2B and B2C are dead. It’s a P2P and M2M world.
  4. Focus on context as right time relevancy beats real time information overload.
  5. Shift from engagement to personalization at scale.

(A full update will be posted in Harvard Business Review soon)

The Bottom Line: Organizations Can Expect The Rise Of Chief Digital Officers

More…

Event Report: Microsoft Dynamics Convegence 2013 (#conv13)

Customer Success, Acquisition, And New Features Drive Day 1 Headlines

Almost 12,000 Microsoft faithful converged in New Orleans for the flagship Dynamics event.  Wayne Morris (@WayneMorrisOz), CVP kicked off the event reiterating the theme of “A World Ahead”. Meanwhile, Kirill Tatarinov (@KirillTatarinov), President of Microsoft Business Solutions Division, led the session with a series of impressive brands and compelling customer success stories.  Highlights from the day include:

  • Impressive Global 2000 customer wins. Kirill hinted at wins at SpaceX and followed with live customer presentations from ShockDoctor, Chobani, Weightwatchers, and Revlon.  Dennis Goetz (CFO) of Shock Doctor shared how they grew their business moving away from spreadsheets to Microsoft Dynamics GP.  Maureen Hurley (VP of IT) and James McConeghy (CFO) explained how Chobani installed Microsoft Dynamics AX in their main New York plant in less than a year and then implemented Dynamics AX at a new plant in less than 27 days. Christine Butler (VP of CRM and Business Development, and Loic Vienne (VP of Systems) at WeightWatchers discussed how they put in Microsoft Dynamics CRM to manage with 500 million customer touch points a year.  David Giambruno (SVP and CIO) and Steven Berns (Executive VP and CFO) of Revlon, made the impressive move to consolidate 21 ERP systems into one on Microsoft Dynamics AX.

    Point of View (POV):
    The Microsoft Dynamics team has successfully moved up market from a previously SMB centric message.  The rise of global 2000 customers in the $500M to $5B revenue range shows the growing presence, success, and scalability of Dynamics AX and Dynamics CRM.  Though the business is estimated to bring $1.4B in revenue, Microsoft Dynamics still represents a small fraction of Microsoft’s overall revenue ($73.72B 2012).  However, success in the Microsoft Dynamics business improves attach rates and cross-sells into Sharepoint, Office, SQL Server, and Azure.  Microsoft’s small investment in Dynamics reduces customer fragmentation and plays a key role in long-term growth.
  • Acquisition of Netbreeze for social analytics. The Netbreeze acquisition brings data mining, natural language processing (NLP), and text analysis to social signals such as Twitter, Facebook, YouTube, 6,000 online news websites, 500,000 message boards, and 18M blogs.   The system supports 28 different languages including Arabic, Chinese (Simplified), Chinese (Traditional), English, French, German, Japanese, Russian, and Spanish. Direct language translation beats translation back to one language.

    Point of View (POV):
    Netbreeze and Marketing Pilot address a growing need among the customer base for marketing automation and management.  Netbreeze is key to merging both the structured CRM information and the unstructured social signals.   As the CMO role continues to reclaim its technology destiny, we are moving away from transaction integrity and moving towards surfacing insights.  Netbreeze provides insight into marketing spend effectivity.
  • Announcement of Marketing Pilot 15.  MarketingPilot 15 adds improved user experience and analytics.  In addition, the long awaited connector to Microsoft Dynamics CRM arrives on March 2013.  International general availability is planned for later 2013.

    (POV):
    Marketing Pilot provides core marketing capabilities that were missing in Microsoft Dynamics CRM.   Customers seeking an integrated marketing solution should consider Marketing Pilot.  However, the technology platform is dated.  For those customers seeking a cloud based approach, Silverpop, InfusionSoft, Aprimo, and Marketo may serve as better alternative today.  Compared to CMS marketing products like SiteCore or Adobe CQ, Marketing Pilot remains a distant second in features, but a top contender when cost is considered.
  • Windows Azure partner hosted offerings for ERP. Partner hosting for Dynamics GP 2013 and NAV 2013 will be available in June 2013.  Dynamics AX will see an Azure hosted version in 2014.

    (POV):
    Among the Dynamics ERP customers, partner hosting remains a popular option for dipping their toes into cloud ERP.  A key barrier to Azure hosting has been the performance issues with SQL Server for Azure.  Resolution of those issues will free Dynamics to deploy more of its capabilities in Azure.  The go forward architectural model for Dynamics AX resembles Dynamics CRM where a VM is assigned per tenant but all management is done by Microsoft.
  • New mobile applications for Microsoft Dynamics AX 2012.  New mobile apps will address key horizontal functions such as expense management, time tracking, and approvals.  The expense management offering will capture and reconcile expenses, time allows the completion of time sheets, and approvals allows managers to complete business requests.  Microsoft intends to support Windows 8 and Windows RT tablets, Windows Phone 8, Android phones, and iOS phone devices

    (POV):
    Customers are increasingly asking for a mobile experience.  The move to address mobility focuses on “in-between time” tasks that improve productivity for employees and bolsters offerings for services based industries and public sector.

 

Figure 1. Ongoing #Conv13 Flickr Stream

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The Bottom Line:  Progression In The Dynamics Product Line Results In A Competitive Alternative For Customers

On December 21, 2000, Microsoft announced the intention to acquire Great Plains.  In July 2002, Microsoft bought Navision A/S, the foundation of Dynamics NAV and AX.  Until 2007, Microsoft Business Solutions had struggled to find and grow beyond its SMB niche. Over the past seven years, the team has focused on deepening vertical capabilities, improved integration with Microsoft components, expanding partner programs, and making strategic acquisitions for product and technology features.  The process has been slow but steady but increased investment in Dynamics AX and Dynamics CRM has paid off.

Fast forward to 2013, Microsoft now has a strong portfolio of solutions that Global 2000 organizations can deploy with confidence.  The MBS team is not afraid of tuck in acquisitions nor purchasing common IP from trusted partners.  The rearchitecture efforts and gradual hosted capabilities have helped move the product forward.  Consequently, customers and prospects seeking a newer architecture, Microsoft footprint, and deeper micro-vertical capabilities now consider the core Dynamics products for both ERP and CRM in short lists.  Key use cases include the consolidation of ERP, move to Two-Tier ERP, and primary CRM system of record.   However, customers should be cautioned that success will require selection of the right Microsoft Partner.  Selection of the right partner is never an easy process as many partners exist and validation of capabilities still remains a challenge for prospects and existing customers.

Your POV

Are you Microsoft Dynamics customer? Do you plan to invest more or less with them in 2013?  What do you think about their strategy?   Are you ready to consolidate on Microsoft? Add your comments to the blog or send us a comment at R (at) SoftwareInsider (dot) org or R (at) ConstellationRG (dot) com

Please let us know if you need help with your apps strategy.  Sign up for a Constellation Academy Workshop or let us assist with:

  • Assessing readiness
  • Designing your strategy
  • Assessing integration capability
  • Vendor selection
  • Connecting with other pioneers

Resources and Related Research

Event Report: The Sentiment At Microsoft Convergence 2011

Friday’s Feature: Microsoft Dynamics GP 2010

Research Report: Microsoft Partners – Before Adopting Azure, Understand the 12 Benefits And Risks

Monday’s Musings: The Hidden Value In SaaS Deployments

Trends: 2011 Cloud Computing Predictions For CIO’s And Business Technology Leaders

Research Summary: Best Practices – The Case For Two-Tier ERP

Tuesday’s Tip: When To Go With A Two-Tier ERP Strategy

Strategy: 5 Lessons Learned From A Decade Of Naught

Tuesday’s Tip: 10 Cloud And SaaS Apps Strategies For 2010

Tuesday’s Tip: 2010 Apps Strategies Should Start With Business Value

Best Practices: Lessons Learned In What SMB’s Want From Their ERP Provider

Reprints

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Disclosure

Although we work closely with many mega software vendors, we want you to trust us. For the full disclosure policy, stay tuned for the full client list on the Constellation Research website.

* Not responsible for any factual errors or omissions.  However, happy to correct any errors upon email receipt.

Copyright © 2001 – 2013 R Wang and Insider Associates, LLC All rights reserved.
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Trends: Seven Priorities In The Shift From CMO to Chief Digital Officer

Shift From CMO to CDO Is In Progress

Today’s marketing strategies increasingly depend more on digital and on data than in the past.  With more data, marketers can measure against a new set of metrics that matter including:

  • calculating return on promotional investment (ROPI),
  • performing multivariable testing (beyond A/b)
  • driving conversion rates and optimizing efforts,
  • fine tuning customer segmentation, and
  • managing omni-channel diversity

Unfortunately the shift to digital requires a greater reliance on technology.  Historically, CMOs relied on IT for help on the database or CRM system or even the website.   However consumerization of technology and the cloud have now given marketers more control on their technology destiny.  In fact, a recent post by fellow analyst Gavin Heaton on “CMO to CIO, It’s time we talked” highlights many of these new challenges.

Expect Seven Strategies To Emerge In The Shift To CDO

Consequently, many marketing leaders are making the shift from CMO type roles to Chief Digital Officers as marketing leaders align technology closer with strategy. This shift from analog marketer to a Chief Digital Officer role will result in seven trends for 2013 (see Figure 1.)

Figure 1.  2013 Trends Signal Shift From Classical CMO to Digital CMOs or Chief Digital Officers

  1. Drive relevancy with context not content. Context trumps content as relevancy required to break channel fatigue.  Relevancy will improves engagement metrics.
  2. More…

Event Report: #InforSummit Reveals More Than A Redesigned Infor

Changes at Infor More Than Cosmetic

Analysts and tech watchers gathered on Valentine’s Day, February 14th, 2013, for Infor Summit, a progress check on Infor, the third largest independent applications vendor in the market.  While many customers may not have heard of Infor, most have heard of the brands it has acquired over the last 20 years.  These venerable brands include Baan, BPCS, Epiphany, Hansen, Intentia, Lawson, MAPICS, NXTrend, SoftBrands, and Syteline.   Since industry veteran Charles ‘Chuck’ Phillips took over Infor, the software vendor has grown revenue from $2.2B to $2.8B.  More impressive, for the past 5 quarters, Infor demonstrated double digit license revenue growth.  Infor is now the third largest private firm in Business Insider’s Digital List witha $16B valuation.  The management team emphasized three key tenets of the Infor strategy:

  • Focus on microverticals. With over 2151 possible market micro verticals, Infor intends to go deeper than the 21 sectors often classified as verticals.  For example, in the wholesale distribution sector, Infor supports micro verticals such as electrical, building materials (BMAT), industrial supply, heating ventilation air conditioning (HVAC), and auto.  For the auto sector, micro verticals include interiors, fixing elements, and  plastics and moldings.

    Point of View (POV):
    Infor’s strategy to go deep on micro verticals comes at a time when SAP and Oracle are no longer substantially investing R&D in deep vertical functionality.  By going deeper and more specialized in micro vertical industries, Infor can differentiate on features and functionality desired by customers.  Infor’s hired over 800 developers since Charles Phillips joined.  The delivery and support of micro verticals is accomplished as Infor’s support folks are co-located with the developers and many key folks are still in their original on-shore development centers.  With 4000 developers just focused on apps, Infor has the economies of scale to focus on micro verticals.
  • Investment in internet architecture. Infor’s design principles begin with architecting software for the internet and embracing a world of heterogeneous apps.  Support for the Open Applications Group Integration Specification (OAGIS) standards allows Infor to standardize on a canonical business language for information integration.  Infor requires its legacy applications to communicate with each other via XML as the common alphabet for identifying business processes and for defining business messages.   Infor has made significant technology investments including updates to the core technology framework Infor ION, the mobility framework Infor Motion, social software platform with Mingle, and analytics via Infor BI.  Infor currently generates $100M in cloud revenues.

    (POV):
    The overall support for OAGIS standards allows Infor’s legacy apps to communicate with newer applications and avoid duplicate creation of common components.  This standardization marks the culmination of the original work initiated by Soma Somasundaram, EVP Global Product Development in 2010.  With Infor ION in place, Infor now has an integrative fabric using loosely coupled architecture.  Customers can run legacy apps and also take advantage of new products and solutions.  Moreover, this enables Infor a platform for rapid integration of future acquisitions.  Customers should pay close attention to see what acquired product families have been enabled to take advantage of Infor Ion and what upgrade paths should be made to take advantage of future innovation.  Expect Infor to nudge customers to the cloud as the margins are higher and the pace of innovation is faster.
  • Creation of a consumer design experience. Infor took advantage of their New York City location to hire designers focused on user experience.  As part of this transformation, they created their own internal agency called Hook & Loop.  Marc Scibelli, VP of Hook & Loop is in charge of the 40 person team behind the design thinking transformation.  From mobile apps to branding, Hook & Loop provides the creative services for Infor (see Figure 1).

    Point of View (POV):
    Duncan Angove, President at Infor’s talk about Beauty as a Competence reflected the deep transformation throughout the organization.  Infor’s new user experience was first revealed to customers at the 2012 Inforum customer conference.   Users will notice a stark difference between the new apps and the old apps.  When apps begin with user design instead of engineering, the end users benefit.  Customers can expect to see the difference in the new apps but will have to wait for the old apps to catch up.

Figure 1. Flickr Feed Scenes From The Infor Summit

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Photos: R Wang & Insider Associates, LLC. All Rights Reserved.

Market Momentum Shows A Shift In Customer Preferences For Outcomes Not Technology

More…

Event Report: IFS World Conference 2012 – Innovations Abound Beyond ERP (#IFSWoCo2012)

Key Themes Include Mobility, User Experience, and Innovation

Over 1100 IFS customers convened October 15th to 17th, 2012 in Gothenburg Sweden for the IFS World Conference.  The conference brought together the world of projects, service and asset, manufacturing, and supply chain.  The conference highlighted the:


  • Massive move to mobile. IFS continued their push into their mobile apps portfolio with seven touch apps.  Martin Gunnarsson director of research and development, discussed how the mobile solution addresses three personas: casual, professional, and transactional. IFS Time Tracker addresses project time and attendance reporting, confirmation, etc.  IFS Trip Tracker simplifies travel expense reporting.  IFS Sales Companion helps sales professionals manage their accounts, tasks and opportunities. IFS Quick Reports provide the ability to create and view ad-hoc reports on a mobile device.  IFS Quick Facts enables fast keyword search of any object in IFS Applications.  IFS Flight Log allows the management of platform operational data in the aerospace and defense industry.  IFS Support Companion delivers interaction with IFS support centers.

    Point of view (POV):
    The move to mobile continues the user experience emphasis of IFS.  These new Touch Apps address specific work processes and allow for quick to complete tasks.  By calling on services running inside IFS Cloud, users gain direct access without having to talk to the ERP back end.  IFS should be lauded for support of the three key mobile apps ecosystems: Google Play Store, Apple App Store and Windows Marketplace.  pushing out to public apps stores provides customers with an easy and frictionless experience.  Customers and prospects can expect more touch apps to address areas in CRM, HR, reporting, search, and projects in 2013.
  • Launch customers on IFS Applications 8. Customers on hand at the conference provided upfront honesty of the migration to IFS Applications 8Early adopters, Remmele Engineering, Portsmouth Aviation, VBG Group, Bright Point, and Teracom shared insights on their move to IFS Applications 8.  Some customers moved from IFS 2003, others from IFS 7.5.  Right now 40% of the customer base has made the move to 7.5 or 8.  IFS has 34000 users are live or implementing and expect 25 customers by year end to be live on IFS applications 8.

    (POV):
    The different release paths, industries, and use cases reinforced the marketing messages that the move to IFS Applications 8 was worth the trouble.  Customers cite the user experience, business intelligence, and the move to mobility as the key reasons for the shift.  Regulatory compliance and new industry specific features also played a significant role. More…