Posts Tagged ‘Quips’

Quips: Good Technology Data Validates That Apple iOS Is Still King of Enterprise Class Mobile in The US

Apple Grows In Net Activations In Q4 As Well As Overall

The February 12th, 2014 Good Technology Mobility Index report validates what many North American based enterprises know – Apple iOS is dominating Google Android inside the enterprise in the US markets.   While this data is limited to the Good Technology customer base, which has a strong US following, anecdotal inquires and formal polling by Constellation Research, Inc. validate that this data is directionally accurate.  Here are three graphics that illustrate the point:

  1. Net Activations By Type of Device Show iOS up in Smart Phone and Tablets While Android Drops
  2. More…

Quips: What the Google Motorola – Lenovo Deal Is Really About

Google Enters China Via Lenovo While Counter Balancing Samsung

On January 29th, 2014, Mountain View based Google announced it would sell it’s Motorola Mobility unit to Chinese based Lenovo for $2.91 in cash and stock.  The deal cuts across many spectrum including mobile OS, computing wars, and search.  Here’s 12 talking points:

Source: Not sure, but not mine

  1. Google keeps most of the 17,000 patents which it purchased for $12.5B.  This patent trove allows it to compete on Internet of Things (IoT), sensor analytical ecosystems, and other key mobile technologies.
  2. Google needs a counterweight to Samsung who’s been looking at swapping OS.
  3. Google now gains a China strategy.
  4. Google takes a 5.94% stake with a $750M investment in Lenovo
  5. Google has a less than 2% search market share in China as they pulled out in protest, but with Lenovo, they gain an ability to enter mobile search through Lenovo as a back door.
  6. Lenovo is a perfect mid and long-term competitor to Samsung
  7. Lenovo now has the key technology to launch into mobile and cut down the time to market by 3 to 5 years.
  8. Lenovo can build the end to end hardware platforms required for a full line of servers, laptops, tablets, and mobile devices.
  9. Lenovo gains a trusted partner on OS in Google Android and can plug into the ecosystem
  10. Microsoft continues to be isolated in market share and ecosystem and faces a distribution problem.
  11. Apple faces more pressure from Google through Lenovo and Samsung for OS operating share and from multiple price points.
  12. Dell faces more competition from Lenovo across all product lines given the acquisition of IBM’s mid range business.

The Bottom Line: Google Gains A Key Partner With Sale Of Motorola To Lenovo


Event Report: #NRF14 Preview – Retail’s Big Show Hints At Lessons Learned In #MatrixCommerce

Retails Big Show Transformed For 2014

Over 29,000 people are expected to gather at the National Retail Federation’s big show (NRF) this Sunday, January 11th, 2014, in New York City.  #NRF14 brings the intersection of new retail business models, products, store concepts, technology, society, and culture together!

A few big trends emerge based on conversations with our clients attending the event:

  1. Building out matrix commerce. Retail faces rapidly changing business models and new payment options that are often misunderstood and poorly integrated. Matrix commerce describes the fusing of demand signals and supply chains in an increasingly complex world of buyers seeking frictionless buying experiences. Channels move from multi-channel to total channels. As the world revolves around the buyer, channels, demand signals, supply chains, payment options, enablers, and big data will converge to create what Constellation coined in 2011 as Matrix Commerce. Matrix Commerce spans across disciplines as people, process, and technologies continue to transform today’s commerce models.  This shift to a buyer centric model will result in continued consolidation of retail technologies as stacks and ecosystems form around real buyer needs.  Lessons learned: There is no single end to end solution.  However, strong open standards and a focus on buyer centricity will help provide guide rails to success.
  2. Dealing with digital disruption. The convergence of the five forces of consumerization described in 2009 and 2010 serve as the five pillars of digital business.  Retailers recognize that they no longer sell products and services, as buyers seek experiences and outcomes. Market leaders and fast followers now democratize the data to decisions pathway to enable innovation at all levels More…

Quips: #CES2014 Preview – Trends In Digital Disruption For Consumers Center Around Mass Personalization At Scale

Consumer Trends Often Lead The Enterprise Space and CES Leads In Consumer Tech Trends

The Consumer Electronics Show begins Tuesday, January 7th, 2014 in Las Vegas.  Dubbed consumer tech’s largest event, Constellation expects to see a few big things for #CES14.  In fact, digital disruption is alive and well.  The five forces of consumer tech: social, mobile, cloud, big data and video converged early in the consumer space and has commoditized faster than ever.  Consumer tech often showcases what the art of the possible will be for the enterprise.  Five big categories for CES embody this digital disruption for consumers:

  1. Wearables go mainstream. The self quantification movement has gone from geek to chic fashion. Major fashion brands and pharma tech companies scramble to get the latest designs out.  Products range from smart watches, to bio monitoring devices, and to fitness tracking. Purpose built, these consumer devices will be the stars for CES this year.
  2. Internet of things drives data driven personalization at scale. The machine to machine and automation market is seeing a boost from home automation in lighting, entertainment, and security. The big push is to put sensors to create data driven products that can not only improve personalization but improve context and relevancy on devices.  The result will be smarter homes, smarter cars, smarter buildings, and lots of big data business models harnessed by the vendors.
  3. Video gets cheaper and better faster. 4K TVs go mainstream and price points drop.  Expect more and more OLED and lower price points. The Koreans have an edge here but don’t be surprised if someone else comes from out of the blue.  Integrated video with home entertainment and traditional PC’s are creating new form factors like Steambox in the living room.
  4. Maker movement expands accessibility. 3D printing and imaging improve in accessibility. The goal is to drive down price points, improve access, and drive up the ecosystem. Expect new business models to emerge that will enable more local production and mass personalization at scale.
  5. Robotics revolution. A host of consumer grade robotics enter the market.  The current wave cover hard labor automation, telematics, artifical intelligence, connected experiences, and simulated human relationships.  As cognitive computing improves, expect robotics to take advantage of these improvements to improve the overall interaction and self-learning.

The Bottom Line: Mass Personalization At Scale Is The Unwritten Theme of CES2014


Quips: Why Jeff Bezos Really Bought WaPo…Digital – Analog Convergence In Media, Advertising, and Commerce

There’s Always More To The Obvious

Source: Bloomberg/Getty Images

Over the past few weeks many have discussed the state of old media.  Since Jeff Bezos announcement to buy the Washington Post, the theories have run wild.  I thought I’d add to the analysis with a different point of view.  A few facts:

  1. The Washington Post is not a national paper like USA Today and Wall Street Journal but has the full potential.
  2. Amazon is rapidly building distribution capacity for physical goods in North America.
  3. Similar to cloud model, Amazon will have excess capacity to ship hard goods

The Bottom Line: Business Model Distruption Part Deux

Massive opportunities exist to disrupt multiple business models.  One can speculate Jeff Bezos to:

  1. Take WaPO national. The full potential of the Washington Post is a content and advertising play.  The challenge has been distribution to physical and digital channels.  Combining the excess distribution capacity of Amazon with the Washington Post can resolve some of the excess capacity, similar to the cloud services in AWS.
  2. Bridge between digital and physical ad networks. The paper’s advertising revenues can be improved with a link back to commerce.  A convergence of advertising, media, and commerce can be created.  More over, the future of commerce is at stake.
  3. Use assets to commoditize same day shipping networks. At this point, FedEx and UPS can not provide any additional capacity for Amazon.  While the addition of the Washington Post will not add enough capacity, the ability to provide same day shipping networks and offers via media will provide a significant longer term growth engine.  Think Amazon Supply on steroids.

Your POV

Do you see these trends in Amazon’s and Jeff Bezos’ future?  What’s your point of view?   Add your comments to the blog or send us a comment at R (at) SoftwareInsider (dot) org or R (at) ConstellationRG (dot) com

Related Resources


Reprints can be purchased through Constellation Research, Inc. To request official reprints in PDF format, please contact Sales .


Although we work closely with many mega software vendors, we want you to trust us. For the full disclosure policy, stay tuned for the full client list on the Constellation Research website.

* Not responsible for any factual errors or omissions.  However, happy to correct any errors upon email receipt.

Copyright © 2001 -2013 R Wang and Insider Associates, LLC All rights reserved.
Contact the Sales team to purchase this report on a a la carte basis or join the Constellation Customer Experience!

Quips: The Slide Some Vendors Won’t Let Me Show On Social Media Tools

Social Media Explained In 140 Characters (More or Less)

Some time back a tweet went out describing what all the tools were (Figure 1).  I modified this a bit and now use it in alot of presentations to audiences around the world.  More than 80% of the conference organizers usually are fine with this slide.  Take a look and tell me what you think.

Figure 1. Social Media Overview

Your POV

So here’s the deal, some conference organizers won’t let me use this slide because they are worried about being politically correct or appropriate.  I’m curious to see what you think as I crowd source an answer for a current client? Is this appropriate or not?

Add your comments to the blog or reach me via email: R (at) ConstellationRG (dot) com or R (at) SoftwareInsider (dot) com.

Please let us know if you need help with your Social CRM/ Social Business efforts.  Here’s how we can assist:

  • Assessing social business/social CRM readiness
  • Developing your social business/ social CRM  strategy
  • Vendor selection
  • Implementation partner selection
  • Connecting with other pioneers
  • Sharing best practices
  • Designing a next gen apps strategy
  • Providing contract negotiations and software licensing support
  • Demystifying software licensing

Related Research


Reprints can be purchased through Constellation Research, Inc. To request official reprints in PDF format, please contact sales (at) ConstellationRG (dot) com.


Although we work closely with many mega software vendors, we want you to trust us. For the full disclosure policy, see the full client list on the Constellation Research website.

Copyright © 2012 R Wang and Insider Associates, LLC All rights reserved.

Quips: How much industry experience do you want from your analysts?

Here’s the context…after a week at Forrester’s IT Forum in Las Vegas, clients kept coming back to us saying that in general it was refreshing seeing how much experience our analysts had and also how fun it was to meet the analysts in person. So on Friday May 28th, I posed the question, “Having an int conv w/a client on their expectations on analyst work experience. How much exp do you expect from your analyst?”  Now the going hypothesis was that experience would matter, but as you can imagine, there was quite a bit of private chatter along with the public tweets which you can see below:

Representative tweet stream from the question on analysts and work experience

In a quasi-scientific poll of 37 responses, the general arguments fell into to a few camps:

  • Vendors seek seasoned analysts they could put in front of their executives and clients with confidence (45.95% or 17/37). As one software vendor AR manager put it, “How can I put my C-level executives in front of a junior analyst who never worked in the industry and tell them that this person is evaluating you?”  Alain Breillat (@alain7), a director of product management at Nielsen reinforced this point by stating, “in my experience the truly useful analysts have deep experience working with the tools (3-5 yrs min) and 3-5 yrs observing industry”  Star analyst and guru Naomi Bloom (@InFullBloomUS) chimed in with, “To analyze current devs in their historical context & w the perspective of broad/deep industry knowledge takes at least 10 yrs exp.”
  • End users expect that the analysts bring seasoned expertise to the table (35.13% or 13/37). While there isn’t an expectation an analyst can wax technical about the party models and tables in the latest Oracle or SAP app schemas, there is an expectation that analysts can provide actionable advice.  Most expect this to be honed by years of experience.  One large customer told me at a client site when I first walked into the room, “Son, you look too young to know what the heck you are talking about.  I’m giving you 15 minutes”.  An hour later, he apologized but the point was well taken.  I probably should gray my hair and wear some glasses.
  • Vendors look for smart, bright analysts who haven’t been jaded and can take a fresh perspective (18.92% or 7/37). A few vendors commented that at times the world order of analysts needed to be broken.  Politely and professionaly epitomized by Dawn Crew (@dawncrew), a Solution Marketing Director at SAP focused on HCM, she raised the point that ” work experience 20 to 30 years ago is irrelevant anyways.  I want an analyst that can consume and digest volumes of info w/o bias”

The bottom line -industry analysts have to be able to call BS when there’s BS.

It’s all in the eye of the beholder what analyst best meets a stakeholder’s needs.  Josh Weinberg (@kitson) at CRM Magazine summarized the situation as, “Didn’t u *expect* vendor&end-user clients to want different qualities in their chosen analysts? The respective needs are different.More curious about different desires (a) by industry and (2) length of client engagement (how long they’ve been w/you).” Different strokes for different folks!  One would expect that industry experience probably helps, especially when a few vendors outright tell tall tales about their technology claims. However, this probably doesn’t preclude someone very bright from figuring it out over time.  But as a trusted adviser, one would expect industry analysts need to have the context to separate the marketing from the message and make a call.  Now nobody wants a jaded curmudgeon, so the solution – side with the gray hairs and their experience.  Also, encourage them to be open to new ideas as they come along.  Keep the faith! Once in awhile someone a bit younger may actually know what their talking about!

Your POV.

So let me ask you, what do you expect from your industry analysts?  Identify yourself as a vendor, end user, media professional, etc.  Please post here or send me a private email to rwang0 at gmail dot com.

Copyright © 2009 R Wang. All rights reserved.