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Event Report: CRM Evolution 2013 – Seven Trends In The Return To Digital Business And Customer Centricity

Market Leaders Refocus On Digital Business and Customer Centricity The annual gathering of the industry’s top thought leaders, users, and vendors of CRM converged at the Marriott Marquis in New York this past August 19th to 21st.  As with any good conference, the speaker tracks and the corridor conversations provided a glimpse of where market […]

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Posted by R "Ray" Wang on August 23, 2013

8 Comments

Event Report: Lithium Network Conference 2012 #LiNC

Lithium Technologies Shows Continued Customer Momentum And Success In Social Marketing And Support To the tune of over 500 customers and prospects, Lithium kicked off LiNC on May 2nd, 2012, at the always stunning Intercontinental Hotel in San Francisco.  Compared to previous years, the audience was not only bigger, but also more experienced and energized.  […]

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Posted by R "Ray" Wang on May 9, 2012

10 Comments

Event Report: Clarabridge Customer Connections 2012 #cbc312

Clarabridge “Turns Up The Heat” On Delivering Context For Customer Experience CEO, Sid Banderjee, opened up Clarabridge‘s 4th annual user conference to 350 customers at the Doral Golf & Spa in Miami, FL on March 5th, 2012.  Clarabridge, a sentiment and text analytics software provider helps companies discern insight from their text based customer feedback […]

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Posted by R "Ray" Wang on April 9, 2012

0 Comments

Executive Profiles: Disruptive Tech Leaders In Social Business – Daniel Debow, Rypple Software

Welcome to an on-going series of interviews with the people behind the technologies in Social Business.  The interviews  provide insightful points of view from a customer, industry, and vendor perspective.  A full list of interviewees can be found here. Daniel Debow, Co-CEO,  Rypple Software Biography Daniel is co-founder and co-CEO of Rypple, a social performance […]

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Posted by R "Ray" Wang on September 25, 2011

1 Comment

Executive Profiles: Disruptive Tech Leaders In Social Business – Parker Harris, Salesforce.com

Welcome to an on-going series of interviews with the people behind the technologies in Social Business.  The interviews  provide insightful points of view from a customer, industry, and vendor perspective.  A full list of interviewees can be found here. Parker Harris, Co-Founder and Executive VP of Technology Biography Parker Harris founded salesforce.com along with Marc […]

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Posted by R "Ray" Wang on August 29, 2011

3 Comments

Executive Profiles: Disruptive Tech Leaders In Social Business – Alan F. Nugent, Mzinga, Inc

Welcome to an on-going series of interviews with the people behind the technologies in Social Business.  The interviews  provide insightful points of view from a customer, industry, and vendor perspective.  A full list of interviewees can be found here. Alan F. Nugent, CEO Mzinga, Inc Biography Alan (Al) Nugent is the Chief Executive Officer of […]

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Posted by R "Ray" Wang on August 29, 2011

1 Comment

Executive Profiles: Disruptive Tech Leaders In Social Business – David Sacks, Yammer

Welcome to an on-going series of interviews with the people behind the technologies in Social Business.  The interviews  provide insightful points of view from a customer, industry, and vendor perspective.  A full list of interviewees can be found here. David Sacks, Founder, CEO and Chairman of the Board Yammer Inc. Biography David is the Founder […]

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Posted by R "Ray" Wang on August 23, 2011

0 Comments

Executive Profiles: Disruptive Tech Leaders In Social Business – David Bankston, INgage Networks

Welcome to an on-going series of interviews with the people behind the technologies in Social Business.  The interviews  provide insightful points of view from a customer, industry, and vendor perspective.  A full list of interviewees can be found here. David Bankston, Executive Vice-President and CTO, INgage Networks Biography David Bankston is the co-founder and chief […]

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Posted by R "Ray" Wang on August 23, 2011

1 Comment

Monday’s Musings: A Working Vendor Landscape For Social Business

Confusion Persists In The Social Business Market As with any new disruptive technology, the social business solution landscape faces a dynamic, confusing, and converging market. As vendors seek to grab mind share and market share, customers and prospects remain confused as to what are the right business problems to address with social business. However, rampant […]

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Posted by R "Ray" Wang on August 15, 2011

4 Comments

Executive Profiles: Disruptive Tech Leaders In Social Business – Charlie Isaacs, Alcatel-Lucent

Welcome to an on-going series of interviews with the people behind the technologies in Social Business.  The interviews  provide insightful points of view from a customer, industry, and vendor perspective.  A full list of interviewees can be found here. Charlie Isaacs, eServices and Social Media Engineering, Alcatel Lucent Biography Charlie Isaacs has a track record […]

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Posted by R "Ray" Wang on July 25, 2011

0 Comments

Executive Profiles: Disruptive Tech Leaders In Social Business – Lyle Fong, Lithium Technologies

Welcome to an on-going series of interviews with the people behind the technologies in Social Business.  The interviews  provide insightful points of view from a customer, industry, and vendor perspective.  A full list of interviewees can be found here. Lyle Fong, CEO & Co-Founder Lithium Technologies Biography Lyle Fong is the CEO & Co-Founder of […]

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Posted by R "Ray" Wang on July 18, 2011

0 Comments

Executive Profiles: Disruptive Tech Leaders In Social Business – Tony Zingale, Jive Software

Welcome to an on-going series of interviews with the people behind the technologies in Social Business.  The interviews  provide insightful points of view from a customer, industry, and vendor perspective.  A full list of interviewees can be found here. Tony Zingale – CEO, Jive Software Biography As CEO of Jive Software, Tony’s responsible for overseeing […]

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Posted by R "Ray" Wang on June 28, 2011

0 Comments

Executive Profiles: Disruptive Tech Leaders In Social Business – Alistair Rennie, IBM

Welcome to an on-going series of interviews with the people behind the technologies in Social Business.  The interviews  provide insightful points of view from a customer, industry, and vendor perspective.  A full list of interviewees can be found here. Alistair Rennie – General Manager IBM Collaboration Solutions, IBM Software Group Biography Alistair Rennie is General […]

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Posted by R "Ray" Wang on June 20, 2011

0 Comments

Executive Profiles: Disruptive Tech Leaders In Social Business – Eugene Lee, Social Text

Welcome to an on-going series of interviews with the people behind the technologies in Social Business.  The interviews  provide insightful points of view from a customer, industry, and vendor perspective.  A full list of interviewees can be found here. Eugene Lee – CEO, SocialText Biography Eugene Lee is the Chief Executive Officer and member of […]

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Posted by R "Ray" Wang on June 20, 2011

0 Comments

News Analysis: Salesforce.com Acquires Radian6 For $316M

Salesforce.com Bets Big On Social Media Monitoring And Socialytics Salesforce’s definitive agreement to acquire Radian6 continues the consolidation of 100’s of social software vendors in the marketplace.  Radian6, a social media monitoring and customer engagement platform, provides tools for companies seeking to harness the power of social media and related social networks.  Most customers utilize […]

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Posted by R "Ray" Wang on March 30, 2011

15 Comments

Monday’s Musings: Q1 2011 State of Social CRM and CRM From An EMEA Point Of View

Greeting from London!  It’s been a great surprise to enjoy the sunny and warm weather (by UK standards) as I readjust my body clock.  Thankfully, I’ve had a chance to catch up with a few new and old clients, several analysts, media moguls, and in real life meetups w/ close relationships (i.e. @grahamhill and @buchanla) […]

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Posted by R "Ray" Wang on January 31, 2011

6 Comments

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