Archives

Event Report: The Evolution And Maturation of @Tibbr at #Tucon2013, the Tibco User Conference

tibbr Continues To Show Momentum In Customer Adoption And Addition Of Key Enterprise Social Features On October 14th to 17th 2013, the Tibbr enterprise social crowd mingled with the core Tibco faithful at this year’s TUCON 2013 user conference in Las Vegas.  (An analysis of the broader Tibco announcements can be found from my colleague Holger […]

Posted by R "Ray" Wang on October 19, 2013

0 Comments

Research Summary: Demystifying Social Business – Optimizing the Lead to Deal Process (Sales)

Forward And Commentary Constellation Research pioneered the complete set of front office and back office use cases for social business in 2010. This report provides insight into a key mega-area — lead to deal use cases. This best practices research report offers insight into two of Constellation’s primary research themes, the Next-Generation Customer Experience and […]

Posted by R "Ray" Wang on June 11, 2013

3 Comments

News Analysis: Spigit Buys CrowdCast To Corner Innovation Life Cycle Market

On September 18, 2012, Pleasanton, CA based Spigit, a social innovation vendor acquired Crowdcast, a San Francisco based social business intelligence pioneer for an undisclosed sum.  Crowdcast Founder/CEO Mat Fogarty and Chief Scientist Leslie Fine will join Spigit’s executive team as part of the acquisition. Crowdcast is backed by Menlo Ventures and Alsop Louie Partners. […]

Posted by R "Ray" Wang on October 6, 2012

2 Comments

Event Report: Dreamforce X (#DF12) Emerges As The South By Southwest (#SXSW) For The Enterprise

Dreamforce Represents The Mecca For The “Art Of The Possible” In The Enterprise Whether Salesforce.com’s flagship conference at Moscone Center was the most attended conference (~48,000) or the most registered for event (~90,000), matters not.  When examined in context of the magnitude of what was accomplished, the impact of this 10th annual event transcends attendance […]

Posted by R "Ray" Wang on September 23, 2012

15 Comments

Tuesday’s Tip: Why Context Matters – Forget Real-Time, Achieve Right-Time

The Real-Time Hype Is Filled With Flaws The hype around big data, social media, and mobility has many folks imagining the real-time enterprise in the future of work, next generation customer experiences, matrix commerce, or the data to decisions journey.  While real-time theoretically leads to quicker information and faster response times, the reality requires closer […]

Posted by R "Ray" Wang on July 24, 2012

31 Comments

Tuesday’s Tip: Dealing With The Real Problem In Social Business Adoption – The People!

Social Business Adoption Dependent On Employee Adoption Social business is more than a technology decision.  Many eager early adopters face challenges in adoption past the initial core team.  As we move from eager early adopters to ubiquitous usage, an examination of some organizations who have failed at internal social business reveals five common barriers to […]

Posted by R "Ray" Wang on June 12, 2012

10 Comments

Monday’s Musing: Avoiding Social Media Fatigue Through Engagement

Social Media Moves From Ubiquitous Usage To Relevant Rationalization Have we hit a social media plateau?  In recent client conversations on usage of social media, the trendsetters appear to be “socialed out”.   Most early adopters seem to be overwhelmed with their personal (Facebook, Google+), corporate (Yammer, Jive, Chatter, SharePoint), and professional (LinkedIn) social networks.  In […]

Posted by R "Ray" Wang on May 21, 2012

22 Comments

Quark Summary: What CFOs Need to Know About SaaS and Cloud Integration

Forward And Commentary This document addresses many questions asked by CFO’s about cloud deployments and the top integration questions often asked by CFO’s responsible for key business initiatives that involve technology. A. Executive Summary Organizations have escalated their adoption of cloud computing and SaaS applications in the past 3 years. As part of the broader […]

Posted by R "Ray" Wang on April 30, 2012

2 Comments

Research Summary: Best Practices – Three Simple Software Maintenance Strategies That Can Save You Millions

Forward And Commentary Software ownership costs continue to escalate as vendors accelerate their efforts to capture support and maintenance revenues. Some vendors have gone to the extreme to eliminate third-party options for their customers. This best practices report examines three strategies to free up unnecessary costs to fund innovation and new projects. A. Introduction On […]

Posted by R "Ray" Wang on March 18, 2012

9 Comments

Quark Summary: What Every CMO Needs To Know About The Six C’s Of Customer Engagement

Forward And Commentary CMO’s seeking to avoid the desensitization that comes with the adoption of new media will want to quickly deploy the Six C’s of Customer Engagement. A. Introduction Social media effectiveness for brands and enterprises will rapidly mirror the trends that email and web sites experienced during the late 1990’s to early 2000’s.  […]

Posted by R "Ray" Wang on March 8, 2012

3 Comments

Product Review: SAP’s Recalls Plus App – The Crossover From Enterprise To Consumer Begins

SAP’s First Consumer App Addresses A Key Consumer Concern At midnight pacific time, February 15th, SAP launched its first ever consumer app – Recalls Plus. This consumer app, downloadable for free on Apple’s app store, was developed from one of the world’s leading enterprise software companies (see Figure 1.)  SAP’s first foray into the consumer […]

Posted by R "Ray" Wang on February 15, 2012

2 Comments

Executive Profiles: Disruptive Tech Leaders In Social Business – Randy Guard, SAS Institute

Welcome to an on-going series of interviews with the people behind the technologies in Social Business.  The interviews  provide insightful points of view from a customer, industry, and vendor perspective.  A full list of interviewees can be found here. Randy Guard – Vice President of Sales Development and Product Management, SAS Institute Biography As Vice […]

Posted by R "Ray" Wang on January 19, 2012

0 Comments

Monday’s Musings: Seven Basic Privacy Rights Users Should Demand For Social Business

Public Outrage Grows Over Lax Privacy Polices At Popular Social Networking Sites Recent actions by social networking leaders in the market place have brought new attention to a user’s privacy rights.  Despite the fact that these sites provide a freemium service to users, abuse and arrogance of a user’s privacy rights combined with user ignorance […]

Posted by R "Ray" Wang on January 15, 2012

3 Comments

News Analysis: Lithium Technologies Adds $53M in Financing

New Funding Shows Strength In Social Business Market And Lithium’s Business Model Emeryville, California based Lithum Technologies announced today that it raised $53.4M in financing.  The lead round is from New Enterprise Associates (NEA). Other investors include SAP Ventures. NEA leads the round with Peter Sonsini joining the board. Peter‘s been active with ecommerce play […]

Posted by R "Ray" Wang on January 5, 2012

8 Comments

Research Summary: Demystifying Enterprise Gamification For Business

Purpose and Intent Much hype surrounds the topic of gamification. Often seen as a technique to add engagement to existing tasks, projects, marketing campaigns, and initiatives, the term gamification unfortunately lacks the seriousness it deserves. This report seeks to change the point of view and demonstrate where gamification plays a role in the enterprise. More […]

Posted by R "Ray" Wang on December 7, 2011

15 Comments

Vendor Event: Evolution vs. Revolution: Strategies to Build Stronger Collaborative/Social Organizations

Title: Evolution vs. Revolution: Strategies to Build Stronger Collaborative/Social Organizations Start Date: 2011-12-14  11:00 am EST End Date: 2011-12-14   12:00 pm #ST Join R “Ray” Wang, CEO of Constellation Research, for insights from over 100 smart businesses putting the power of social business to work. Hear why many successful collaboration initiatives start by applying […]

Posted by R "Ray" Wang on December 1, 2011

0 Comments

Executive Profiles: Disruptive Tech Leaders In Social Business – Kelly Pennock, Visible Technologies

Welcome to an on-going series of interviews with the people behind the technologies in Social Business.  The interviews  provide insightful points of view from a customer, industry, and vendor perspective.  A full list of interviewees can be found here. Kelly Pennock, CEO of Visible Technologies Biography Kelly Pennock is Chief Executive Officer for Visible Technologies. […]

Posted by R "Ray" Wang on November 15, 2011

0 Comments

Executive Profiles: Disruptive Tech Leaders In Social Business – Bobby Yazdani, Saba

Welcome to an on-going series of interviews with the people behind the technologies in Social Business.  The interviews  provide insightful points of view from a customer, industry, and vendor perspective.  A full list of interviewees can be found here. Bobby Yazdani, CEO and Founder, Saba Biography Bobby Yazdani is the founder, chairman, and CEO of […]

Posted by R "Ray" Wang on October 4, 2011

0 Comments

Executive Profiles: Disruptive Tech Leaders In Social Business – Rob Tarkoff
, Lithium Technologies

Welcome to an on-going series of interviews with the people behind the technologies in Social Business.  The interviews  provide insightful points of view from a customer, industry, and vendor perspective.  A full list of interviewees can be found here. Rob Tarkoff, President and CEO Lithium Technologies Biography Rob Tarkoff is president and CEO of Lithium […]

Posted by R "Ray" Wang on October 4, 2011

0 Comments

Executive Profiles: Disruptive Tech Leaders In Social Business – Daniel Debow, Rypple Software

Welcome to an on-going series of interviews with the people behind the technologies in Social Business.  The interviews  provide insightful points of view from a customer, industry, and vendor perspective.  A full list of interviewees can be found here. Daniel Debow, Co-CEO,  Rypple Software Biography Daniel is co-founder and co-CEO of Rypple, a social performance […]

Posted by R "Ray" Wang on September 25, 2011

1 Comment

Press Release: Twenty-nine Protostars Recognized In The Constellation SuperNova Awards

First Inaugural Awards Designed to Celebrate the Explorers, Pioneers, and Unsung Heroes Who Successfully Put Technology to Work SAN FRANCISCO, CA, September 20, 2011—Constellation Research, Inc., announces 29 Protostar winners, representing the 2011 SuperNova award semifinalists.  Chosen from a pool of more than 70 applicants, these individuals are recognized as among the few that have […]

Posted by R "Ray" Wang on September 20, 2011

0 Comments

Research Summary: Introducing The 43 Use Cases For Social Business (Social Enterprise)

The Social Business (Social Enterprise) Moves Beyond The 18 Use Cases Of Social CRM As social media adoption continues to move from mainstream to pervasive ubiquity, enterprises will begin to benefit from these advancements in the consumerization of IT (CoIT).  Just 18 months ago, early adopters identified 18 Use Cases for Social CRM (SCRM).  These […]

Posted by R "Ray" Wang on August 28, 2011

32 Comments

News Analysis: Bunchball Gamifies Salesforce.com And Delivers Simplified Applets

Two New Products Improve Entry Points for Gamification Adoption Bunchball, a leading gamification vendor in the Silicon Valley, is best known for its Nitro gamification platform which organizations use to implement game mechanics across social networks, mobile applications, and websites.  Today the solution reaches more than 70 million unique users and creates 2.3 billion actions […]

Posted by R "Ray" Wang on August 24, 2011

6 Comments

Executive Profiles: Disruptive Tech Leaders In Social Business – David Bankston, INgage Networks

Welcome to an on-going series of interviews with the people behind the technologies in Social Business.  The interviews  provide insightful points of view from a customer, industry, and vendor perspective.  A full list of interviewees can be found here. David Bankston, Executive Vice-President and CTO, INgage Networks Biography David Bankston is the co-founder and chief […]

Posted by R "Ray" Wang on August 23, 2011

1 Comment

Product Review: Google+, Consumerization of IT, and Crossing The Chasm For Enterprise Social Business

Timing of Google+ Bodes Well For Enterprise Users And Google Lately, one could say Google’s been a bit absent from the social business party.  The premature launch of Google Wave exposed a canvas looking for a masterpiece painting.  Failing fast and learning from the Google Wave lesson, Google’s latest offering, Google+ shows promise in bringing […]

Posted by R "Ray" Wang on July 3, 2011

8 Comments

Executive Profiles: Disruptive Tech Leaders In Social Business – Tony Zingale, Jive Software

Welcome to an on-going series of interviews with the people behind the technologies in Social Business.  The interviews  provide insightful points of view from a customer, industry, and vendor perspective.  A full list of interviewees can be found here. Tony Zingale – CEO, Jive Software Biography As CEO of Jive Software, Tony’s responsible for overseeing […]

Posted by R "Ray" Wang on June 28, 2011

0 Comments

Executive Profiles: Disruptive Tech Leaders In Social Business – Alistair Rennie, IBM

Welcome to an on-going series of interviews with the people behind the technologies in Social Business.  The interviews  provide insightful points of view from a customer, industry, and vendor perspective.  A full list of interviewees can be found here. Alistair Rennie – General Manager IBM Collaboration Solutions, IBM Software Group Biography Alistair Rennie is General […]

Posted by R "Ray" Wang on June 20, 2011

0 Comments

Executive Profiles: Disruptive Tech Leaders In Social Business – Eugene Lee, Social Text

Welcome to an on-going series of interviews with the people behind the technologies in Social Business.  The interviews  provide insightful points of view from a customer, industry, and vendor perspective.  A full list of interviewees can be found here. Eugene Lee – CEO, SocialText Biography Eugene Lee is the Chief Executive Officer and member of […]

Posted by R "Ray" Wang on June 20, 2011

0 Comments

Monday’s Musings: Real Time Versus Right Time And The Dawn Of Engagement Apps

Different Flavors Of Real-Time Result In Significant Implications. Many pundits, research insight folks, bloggers, and hand wavers keep talking about the need for real time in social business, analytics, mobile, and other disruptive technologies.  Given the volume of data, bandwidth constraints, and magnitude of business processes to be supported, is the notion of real time […]

Posted by R "Ray" Wang on June 20, 2011

10 Comments

Announcing The Constellation SuperNova Awards

THE GENESIS Today, we announce an award that celebrates and recognizes leaders who have overcome the odds to successfully apply emerging and disruptive technologies for their organizations. In Search of Protostars Most award programs recognize the technology suppliers for their advancements in the market.  Few, if any programs, have recognized individuals for their courage in […]

Posted by R "Ray" Wang on June 6, 2011

0 Comments

Tuesday’s Tip: Three Quick Steps To Capture Social Customer Data

Organizations Must Overcome Four Fears To Master Social Customer Data Over the past few weeks, I’ve been criss-crossing the country on a multi-city speaking tour talking about the strategic value of customer data. (In full discloure, the tour is sponsored by Informatica).  As we talk about the implications of social media and customer data, inevitably […]

Posted by R "Ray" Wang on May 17, 2011

0 Comments

News Analysis: Salesforce.com Acquires Radian6 For $316M

Salesforce.com Bets Big On Social Media Monitoring And Socialytics Salesforce’s definitive agreement to acquire Radian6 continues the consolidation of 100’s of social software vendors in the marketplace.  Radian6, a social media monitoring and customer engagement platform, provides tools for companies seeking to harness the power of social media and related social networks.  Most customers utilize […]

Posted by R "Ray" Wang on March 30, 2011

15 Comments

Product Review: Inside SAP’s Line-of-Business OnDemand Strategy

SAP’s Sales OnDemand Strategy Reveals A Longer Term Product And Cloud Strategy In an exclusive briefing on February 24th with SAP’s Executive Vice President of Line Of Business Applications, John Wookey, he provided fresh insight into the new product design and Cloud philosophy at SAP.  This pre-CeBit announcement coincided with the SAP Analyst Day in […]

Posted by R "Ray" Wang on March 3, 2011

14 Comments

Best Practices: Applying Social Business Challenges To Social Business Maturity Models

Early Adopters Cross Through Five Phases Of Social Business Maturity Interviews with over 100 early adopters of social business (i.e. social crm, E2.0, social media marketing, etc.) reveal 5 phases of social business maturity (see Figure 1): Discovery. A few individuals begin the process of discovering new tools.  Individuals identify consumer tech innovations that impact […]

Posted by R "Ray" Wang on January 22, 2011

13 Comments

Research Report: Constellation’s Research Outlook For 2011

Organizations Seek Measurable Results In Disruptive Tech, Next Gen Business, And Legacy Optimization Projects For 2011 Credits: Hugh MacLeod Enterprise leaders seek pragmatic, creative, and disruptive solutions that achieve both profitability and market differentiation.  Cutting through the hype and buzz of the latest consumer tech innovations and disruptive technologies, Constellation Research expects business value to […]

Posted by R "Ray" Wang on January 4, 2011

4 Comments

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