Archives

News Analysis: Kana Express 13 Addresses Omni-Channel Customer Service for Mid-Market

Just 14 months after announcing the acquisition of Trinicom, Kana has revealed the latest release of its cloud customer service suite for the mid-market, Kana Express.   Released on June 27, 2013, the new product reflects the company’s mission “To provide leading customer service solutions that empower our customers to create experiences that count, for their […]

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Posted by R "Ray" Wang on June 29, 2013

3 Comments

Research Summary: Constellation Cosmos – Cloud Bill of Rights for SaaS Apps, Actian and Netsuite Achieve Epic Status

Constellation Certifies Vendors On How Well They Perform To The Cloud Bill Of Rights The Enterprise Cloud Buyer’s Bill of Rights provides a tool for clients and vendors to change the tenor of contract negotiations from user subservience to an equal and collaborative long-term partnership.  This Constellation CosmosCertification for the Cloud Buyer’s Bill of Rights: […]

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Posted by R "Ray" Wang on April 17, 2013

3 Comments

Event Report: Dreamforce X (#DF12) Emerges As The South By Southwest (#SXSW) For The Enterprise

Dreamforce Represents The Mecca For The “Art Of The Possible” In The Enterprise Whether Salesforce.com’s flagship conference at Moscone Center was the most attended conference (~48,000) or the most registered for event (~90,000), matters not.  When examined in context of the magnitude of what was accomplished, the impact of this 10th annual event transcends attendance […]

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Posted by R "Ray" Wang on September 23, 2012

14 Comments

Event Report: Questions Every #SAPPHIRENOW Attendee Should Be Asking SAP

SAP’s In The Midst Of Massive Transformation Just four years ago, nervous attendees dealt with a tumultuous global market entering financial crisis.  SAP’s management team decided to raise maintenance fees to shore up its margins amidst a drought of innovation.  Customers revolted en masse.  Policies changed due to user group and global influencer pressure.  Less […]

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Posted by R "Ray" Wang on May 12, 2012

2 Comments

News Analysis: KANA Enters MidMarket With Trinicom Acquisition

Acquisition Brings A Proven Multi-Channel Cloud Based Service Offering To The Growing Mid-market Sunnyvale, CA based KANA announced on April 24, 2012 it’s acquisition of Netherlands based Trinicom, a multichannel, customer contact software provider serving over 200 companies in the BeNeLux market.   Trinicom’s flagship T5 all-in solutions addresses multichannel customer service through email response management, […]

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Posted by R "Ray" Wang on April 25, 2012

2 Comments

Research Summary: Best Practices – Three Simple Software Maintenance Strategies That Can Save You Millions

Forward And Commentary Software ownership costs continue to escalate as vendors accelerate their efforts to capture support and maintenance revenues. Some vendors have gone to the extreme to eliminate third-party options for their customers. This best practices report examines three strategies to free up unnecessary costs to fund innovation and new projects. A. Introduction On […]

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Posted by R "Ray" Wang on March 18, 2012

9 Comments

News Analysis: The Implications Of Oracle’s Acquisition Of Taleo

Catch my colleague Yvette Cameron’s point of view here. She covers Future of Work for Constellation Research, Inc. Oracle Plays Catch Up With Public Cloud Ambitions On February 9th, Oracle announced its intention to acquire Dublin, CA based Taleo for $1.9B.  Taleo is a cloud based talent management software provider with 5000 customers and 1400 […]

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Posted by R "Ray" Wang on February 9, 2012

3 Comments

Executive Profiles: Disruptive Tech Leaders In Cloud Computing – Brad Smith, Intuit

Welcome to an on-going series of interviews with the people behind the technologies in Cloud Computing.  The interviews  provide insightful points of view from a customer, industry, and vendor perspective.  A full list of interviewees can be found here. Brad Smith, President and Chief Executive Officer of Intuit Biography Brad Smith became Intuit’s president and […]

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Posted by R "Ray" Wang on February 2, 2012

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Tuesday’s Tip: Five Cloud/SaaS Contract Negotiation Tips For 2012

Business Leaders Often Poorly Prepared For Cloud/SaaS Contract Negotiations Business leaders often take great care in building their Cloud and SaaS strategy, only to have many of the benefits of flexibility and agility hampered by overlooking details in their cloud contracts.   In conversations with over 200 cloud customers in 2011, key reasons include: A […]

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Posted by R "Ray" Wang on January 10, 2012

1 Comment

Vendor Event: Workday Predict And Prepare 2011

Title: Workday Predict And Prepare 2011 Start Date: 2011-12-07  11:00 am PST End Date: 2011-12-07   12:00 pm PST Location: Webinar Link For the fourth year in a row, join the country’s top IT, HR and Talent Management analysts and consultants for their predictions of next year’s critical trends, plus their advice on how you […]

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Posted by R "Ray" Wang on December 3, 2011

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Executive Profiles: Disruptive Tech Leaders In Cloud Computing – Oscar Rodriguez, Extreme Networks

Welcome to an on-going series of interviews with the people behind the technologies in Social Business.  The interviews  provide insightful points of view from a customer, industry, and vendor perspective.  A full list of interviewees can be found here. Oscar Rodriguez, CEO of Extreme Networks Biography Oscar Rodriguez has served as President and CEO of […]

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Posted by R "Ray" Wang on September 15, 2011

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Executive Profiles: Disruptive Tech Leaders In Cloud Computing – Sudhakar “Rama” Ramakrishna, Polycom

Welcome to an on-going series of interviews with the people behind the technologies in Cloud Computing.  The interviews  provide insightful points of view from a customer, industry, and vendor perspective.  A full list of interviewees can be found here. Sudhakar Ramakrishna, Executive Vice President and General Manager of Unified Communications Solutions, and Chief Development Officer, […]

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Posted by R "Ray" Wang on September 14, 2011

0 Comments

Executive Profiles: Disruptive Tech Leaders In Social Business – Parker Harris, Salesforce.com

Welcome to an on-going series of interviews with the people behind the technologies in Social Business.  The interviews  provide insightful points of view from a customer, industry, and vendor perspective.  A full list of interviewees can be found here. Parker Harris, Co-Founder and Executive VP of Technology Biography Parker Harris founded salesforce.com along with Marc […]

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Posted by R "Ray" Wang on August 29, 2011

3 Comments

Executive Profiles: Disruptive Tech Leaders In Cloud Computing – Gaurav Dhillon, SnapLogic

Welcome to an on-going series of interviews with the people behind the technologies in Cloud Computing.  The interviews provide insightful points of view from a customer, industry, and vendor perspective.  A full list of interviewees can be found here. Gaurav Dhillon, CEO and Chairman, SnapLogic Biography An early investor in SnapLogic, Gaurav joined as CEO […]

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Posted by R "Ray" Wang on July 27, 2011

2 Comments

Executive Profiles: Disruptive Tech Leaders In Cloud Computing – Zach Nelson, NetSuite

Welcome to an on-going series of interviews with the people behind the technologies in Cloud Computing.  The interviews  provide insightful points of view from a customer, industry, and vendor perspective.  A full list of interviewees can be found here. Zach Nelson – President and CEO, NetSuite Biography Zach Nelson has more than 20 years of […]

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Posted by R "Ray" Wang on July 22, 2011

0 Comments

Research Summary: Market Overview – The Market For SAP Optimization Options

Forward And Commentary This market overview provides a starting point to SAP customers seeking optimization solutions.  The document delivers actionable advice and insights into a proven collection of software solutions.  As part of the full series, best practices documents will follow with in- depth case studies and a critical product evaluation of this growing market […]

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Posted by R "Ray" Wang on May 15, 2011

8 Comments

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