Buy Zometa Without Prescription

Posts Tagged ‘software licesing and pricing’

Buy Zometa Without Prescription

Published on July 20, 2010 by R "Ray" Wang

Recent Client Interactions Hint At Increasingly Aggressive Vendor Behavior Buy zometa without prescription, Conversations with 11 enterprise apps customers in the past two months indicate stricter enforcement of vendor "All or Nothing" maintenance policies. "All or Nothing" maintenance policies often require customers to put all licenses on maintenance or receive no maintenance from the vendor. These policies also prevent customers from reducing the number of licenses covered by maintenance. The rationale for these policies - customers could potentially apply the patches, bug fixes, and upgrades for covered licenses to the uncovered licenses. While this may seem reasonable, accounting for changes in revenue recognition appears to be the greater issue. αγοράσετε casodex έκπτωση, All Or Nothing Policies Impact Shelfware Reduction The Most

Traditionally, customers with declining revenues and employees sought provisions to reduce shelfware. Shelfware is software purchased but not deployed. While customers are not required to purchase maintenance with their new licenses, buy capecitabine no rx, Cheap evista, most modern software maintenance contracts include clauses that prevent flex down and invoke penalties for reducing the number of licenses during the maintenance period. These policies lock customers in to maintenance contracts to preserve the Total Account Value (TAV).

Purchasing Additional Licenses Challenge The Legality Of All or Nothing Policies

In recent contract negotiations, North Dakota ND, Köpa epogen online, several customers sought to add additional licenses of a product they owned that was not on maintenance. Subsequently, the sales teams for both vendors told them to "true up" on maintenance or they could not purchase additional licenses. The customers found this to be contradictory as they did not have to buy maintenance to own the software to begin with. The tying of maintenance to purchases may, φτηνές φαρμακείο casodex, Buy epogen online, in fact, be illegal. Consequently, buy casodex overnight delivery, Köpa casodex online, clients often face a Catch-22 in four typical scenarios (see Figure 1):

Acquiring entity received new licenses in a merger. Acquired organization may not keep current on maintenance. Organization does not bundle the software contracts. Organization does not realize they need to be on maintenance to purchase new licenses for combined entity. Software vendor insists that the entire company pay back maintenance to buy new licenses.

Divested entity inherited licenses from a divestiture, kjøpe zometa. Iressa pharmacy, Divested organization keeps licenses from an unbundled contract. Organization seeks to purchase new licenses. Organization does not realize they need to be on maintenance to purchase new licenses for combined entity. Software vendor insists that the entire company pay back maintenance to buy new licenses. New customers would not have to pay for maintenance with new licenses.

Regional units purchased separate licenses from other units. Some divisions drop maintenance contracts. Others keep maintenance. Organization does not realize they need to be on maintenance to purchase new licenses for combined entity. Software vendor insists that the entire company pay back maintenance to buy new licenses even though buying entity is on maintenance.

Organization dropped maintenance on desupported products, buy zometa without prescription. Organization dropped maintenance on some products that were no longer being supported. Organization does not realize they need to be on maintenance to purchase new licenses for combined entity. Software vendor insists that the entire company pay back maintenance to buy new licenses even though buying entity is on maintenance.

Figure 1, where to buy gleevec. Cytoxan without a prescription, Four Typical Scenarios Where All Or Nothing Fails Customers

The Bottom Line For Buyers - Organizations Can And Should Push Back On Unfair Policies

In 9 out of the 11 cases, clients pushed back hard during the negotiations process. Escalation to the legal team proved to be the best route to blow past the sales puffery. However, arimidex, Maine ME Me., clients should use these key negotiations tips to gain leverage in the conversation:

Do not bundle contracts, ever, Utah UT. New Hampshire NH N.H., If you bundle, you lose leverage, cheapest capecitabine price. Cheap arimidex no prescription, Period. Keep your contracts separated so you can flex up or flex down.

Download the latest updates and bug fixes. Buy zometa without prescription, Don't get caught in a situation where your vendor blocks your access for not being on maintenance. Always download the latest patches and entitled upgrades as soon as they become available. Of course, do not apply these entitlements to software where you do not have maintenance rights!

Decouple support from maintenance when possible. Seek customer friendly clauses in your contracts. Use the Microsoft Dynamics example as your guide in contract negotiations..

Consider third party maintenance options. Third party maintenance options exist for many vendors. Cut the maintenance fees in half while receiving comparable or better levels of support for bug fixes, buy casodex online without prescription, Acheter evista bon marché, tax changes, and regulatory updates. Keep in mind, acquistare online iressa, Order cytoxan pill, third party maintenance cuts off access to future upgrades.

Your POV.

Are you preparing for the 2011 maintenance contract renewal cycle. Have you faced this issue with your vendor? How did you resolve it? Ready to put the expertise of over 1000 software contract negotiations to work? Give us a call! You can post or send on to rwang0 at gmail dot com or r at softwaresinsider dot org and we’ll keep your anonymity, Jotta zometa verkossa. Ohio OH, Please let us know if you need help with your next gen apps strategy efforts. Here’s how we can help:

Providing contract negotiations and software licensing support

Evaluating SaaS/Cloud options

Assessing apps strategies (e.g. single instance, two-tier ERP, upgrade, custom dev, packaged deployments”

Designing end to end processes and systems

Comparing SaaS/Cloud integration strategies

Assisting with legacy ERP migration

Engaging in an SCRM strategy

Planning upgrades and migration

Performing vendor selection

Resources And Related Research:

20100308 Monday’s Musings: Decoupling Support From Maintenance – What Apps Vendors Can Learn From Microsoft Dynamics

20100222 Monday’s Musings: Why Users Should Preserve Their Third Party Maintenance Rights

20100104 News Analysis: SAP Revives Two-Tier Maintenance Options

20090210 Tuesday’s Tip: Software Licensing and Pricing – Do Not Give Away Your Third Party Maintenance And Access Rights

20090709 Tuesday’s Tip: Do Not Bundle Your Support and Maintenance Contracts.

20091222 Tuesday’s Tip: 10 Cloud And SaaS Apps Strategies For 2010

20091208 Tuesday’s Tip: 2010 Apps Strategies Should Start With Business Value

20091102 Best Practices: Lessons Learned In What SMB’s Want From Their ERP Provider

20091006 Tuesday’s Tip: Why Free Software Ain’t Really Free

20090504 News Analysis: Oracle Waives Fees On Extended Support Offerings

20080909 Trends: What Customers Want From Maintenance And Support

20080215 Software Licensing and Pricing: Stop the Anti-Competitive Maintenance Fee Madness

20090405 Monday’s Musings: Total Account Value, True Cost of Ownership, And Software Vendor Business Models

20090324 Tuesday’s Tips: Five Simple Steps To Reduce Your Software Maintenance Costs

20090223 Monday’s Musings: Five Programs Some Vendors Have Implemented To Help Clients In An Economic Recession

20091012 Research Report: Customer Bill of Rights – Software-as-a Service

20090910 Tuesday’s Tip: Note To Self – Start Renegotiating Your Q4 Software Maintenance Contracts Now, buy zometa without prescription.

20090721 Tuesday’s Tip: 3 Approaches To Return Shelfware

20090127 Tuesday’s Tip: Software Licensing and Pricing – Now’s The Time To Remove “Gag Rule” Clauses In Your Software Contracts

Reprints

Reprints can be purchased through the Software Insider brand or Altimeter Group. To request official reprints in PDF format, please contact r@softwareinsider.org.

Disclosure

Although we work closely with many mega software vendors, we want you to trust us. For the full disclosure policy please refer here.

Buy Cheap Evista Online

Published on April 13, 2010 by R "Ray" Wang

Four Common Customer Scenarios Will Trigger Vendors To Raise The Back Maintenance Fee Discussion Buy cheap evista online, Back maintenance fees describe the amount an organization would have paid for maintenance if they would have continued to pay the usual stream required to access support, bug fixes, patches, and upgrade rights. As economic conditions have worsened, many organizations have turned to self-support, third party maintenance (3PM), or dropped support. Discussions with 43 enterprise software customers reveal four common scenarios (see Figure 1):

Scenario 1: Self supporting customers looking to upgrade to next release. Order zometa online cheap, Customers (44.19% n=19/43) in these scenarios typically run mature systems and are in businesses that do not face dynamic change . They stopped paying maintenance years ago and rarely make major changes to the system.
Catalyst: Something happens in the business and the need to upgrade arises.
Typical vendor response: Upgrades can only be provided to customers who pay for maintenance. Upon payment of back maintenance, ordering cytoxan no prescription, Where to buy cheap iressa, upgrades will be provided. In some cases, vendors also levies a penalty.

Scenario 2: Self supporting customers seeking a major bug fix or regulatory update, Acheter en ligne arimidex. Comprar evista de descuento, Organizations (27.91% n=12/43) in this dynamic have self-supported for years without incident but run into scenarios where their own teams can not resolve an issue.
Catalyst: Bug fixes and major regulatory changes can not be supported by the internal team, Georgia GA Ga..
Typical vendor response: Bug fixes and regulatory updates can only be provided to customers who pay for maintenance. Upon payment of back maintenance, patches and regulatory updates will be provided. In some cases, vendor also levies a penalty.

Scenario 3: Customers shifting to third party maintenance (3PM) looking to future upgrade/replacement, buy cheap evista online. Generic casodex, Those customers (16.28% n=7/43) who move to a third party maintenance provider and give up future upgrade rights often face threats from sales people that they will have to "pay dearly" if they plan to come back to the vendor.
Catalyst: Final decision to end of life systems and upgrade to new platform results in interaction with existing vendor, lowest price arimidex. Ordering cytoxan online, Typical vendor response: Customer must pay back maintenance in order to purchase additional modules or upgrade. In some cases, cheap evista pill, Ordering casodex no rx, vendor also levies a penalty.

Scenario 4: Customers not paying for maintenance with license contracts. Buy cheap evista online, More and more customers (11.63% n = 5/43) in newer areas such as CRM no longer pay for maintenance and support past the first year. With replacements every 4 to 5 years for CRM, some customers achieve a better ROI by avoiding the 5 years of maintenance. Why? Five years of maintenance at 20% is equivalent to the cost of the original license. Instead, Hawaii HI, Acquistare a buon mercato epogen, they just rebuy a replacement/upgrade every 5 years.
Catalyst: Replacement and full rebuy of new system, evista kopen. Idaho ID, Typical vendor response: Customer must pay back maintenance in order to purchase additional modules or upgrade. In some cases, vendor also levies a penalty.

Figure 1, För capecitabine online. Where to buy epogen, Common Triggers That Drive Back Maintenance Fee Threats

Customers Often Have More Leverage Than They Realize

Most organizations fear that vendors will carry out threats to charge back maintenance. Those vendors who subsidize license fees with maintenance to maximize Total Account Value (TAV) often threaten customers the most. Many organizations will cave-in to demands. Do not cave-in! In almost every scenario, expert contract negotiations often result in win-win propositions for both the customer and the vendor for a few reasons:

Vendors really don't want to lose an existing customer, acheter capecitabine. Despite the threats from vendors, customers who self support, move to third party maintenance (3PM), or opt out of support, find themselves with significant leverage. Free of the vendor, organizations in this scenario can make a clean decision because the technology typically is outdated, the cost of upgrade is close to the cost of reimplementation, and the organization has entered a new buying cycle. If a current vendor wants a customer to pay back maintenance on top of the new license fees, that vendor will find themselves at a price disadvantage with a newer alternative. Most vendors would rather win your business than lose a customer over back maintenance fees.

SaaS competition brings more choices in most categories, buy cheap evista online. Cheap casodex, The explosion of SaaS deployment options opens up the door to competition with the traditional on-premise vendors. In most cases, there are enough viable options to add competitive pressures. SaaS competitors can transcend existing platforms allowing for more choice in new markets. Organizations should introduce SaaS vendors into short lists in decisions to replace or add additional functionality to existing systems. Competition often results in the vendor backing down on their back maintenance fee threat.

Most customers have not bundled their service contracts. With a flurry of mergers and acquisitions for organizations and the technology vendors, iressa online store, Ostaa halvalla iressa, most organizations have not consolidated their software contracts. Separate agreements give organizations significant leverage when dealing with vendors because organizations can choose which applications and solutions to cut maintenance on. This power to slice and dice among the contracts provides tremendous negotiation advantage and a strong check and balance with vendors. Do not bundle your maintenance contracts unless significant advantages exist in new terms and conditions.

The Bottom Line For Users - Software Market Remains A Competitive Buyers Market For Now

Economic conditions, SaaS competition, capecitabine without prescription, Cytoxan kopen, and heavy dependence on maintenance revenue leave software vendors hungry and competitive for new license revenue. In markets with SaaS competition, customers continue to win concessions in license and maintenance fee reductions. Today, cheap arimidex overnight delivery, Billig kaufen casodex, few vendors can afford to enforce their threats to charge for back maintenance. With a high likelihood that current conditions will continue, its would be unlikely to assume that vendors would give up the opportunity to win license revenue by charging for back maintenance. Work with a contract negotiations expert with applications strategy experience for the best results. Avoid contract negotiators who do not understand vendor product road maps or hide behind revenue recognition excuses.

Your POV

Has your vendor threatened back maintenance? Should you have rights to Third Party Maintenance (3PM) ? Do you feel its okay for your vendor to prevent you from access? What's a fair amount to pay for maintenance? Add your comments to the discussion or send on to rwang0 at gmail dot com or r at softwaresinsider dot org and we’ll keep your anonymity.

Please let us know if you need help with your contract negotiations and maintenance renegotiation. Here’s how we can help:

Assistance with vendor threats of back maintenance

Crafting your next gen apps strategy

Contract negotiations support

Free market evaluation to identify contract cost savings

Related resources and links

Take the new and improved survey on 3rd party maintenance

20100222 Monday's Musings: Why Users Should Preserve Their Third Party Maintenance Rights

20091008 Deal Architect - Vinnie Mirchandani “Third Party Maintenance Is Really 4 Decades Old”

20071120 News Analysis: Too Early to Call the Death of Third Party Maintenance

20090210 Tuesday’s Tip: Software Licensing and Pricing - Do Not Give Away Your Third Party Maintenance And Access Rights

20090709 Tuesday’s Tip: Do Not Bundle Your Support and Maintenance Contracts.

20090622 News Analysis: Infor Flex Reflects Proactive Maintenance Policy

20090516 News Analysis: Rimini Street Launches Third Party Maintenance for SAP

20090504 News Analysis: Oracle Waives Fees On Extended Support Offerings

20080909 Trends: What Customers Want From Maintenance And Support

20080215 Software Licensing and Pricing: Stop the Anti-Competitive Maintenance Fee Madness

20090428 News Analysis: SAP and SUGEN Make Progress on Enterprise Support

20090405 Monday’s Musings: Total Account Value, True Cost of Ownership, And Software Vendor Business Models

20090330 Monday’s Musings: It’s The Relationship, Stupid. (Part 2) - Stop Slashing The Quality Of Support And Maintenance

20090324 Tuesday’s Tips: Five Simple Steps To Reduce Your Software Maintenance Costs

20090223 Monday’s Musings: Five Programs Some Vendors Have Implemented To Help Clients In An Economic Recession

20081012 Monday’s Musings: 5 Steps to Restoring Trust in the Vendor - Customer Relationship

20091012 Research Report: Customer Bill of Rights - Software-as-a Service

20090912 News Analysis: Siemens Cancels SAP Maintenance Contract

20090910 Tuesday’s Tip: Note To Self - Start Renegotiating Your Q4 Software Maintenance Contracts Now.

Order Epogen No Prescription

Published on March 8, 2010 by R "Ray" Wang

Who Says Support Has To Be Bundled With Maintenance? Order epogen no prescription, About a decade back, vendors would offer support and maintenance as two separate line items on their contracts. Support would run about 5 to 10% the license fee and so would maintenance. Keep in mind, average support and maintenance fees were under 15% back then. Here's a quick primer on what was covered:

Maintenance. Traditional areas include basic bug fixes, functional and performance enhancements, upgrades, backward compatibility, and legislative and regulatory updates.

Support. Most requests fall in the technical support category. Support cases typically include installation issues, integration questions, third product compatibility, and complex scenario resolutions.

Today, almost every vendor in the enterprise apps world (i.e. Buy arimidex, ERP, CRM, Utah UT, För evista online, SCM, eCommerce, osta alennus cytoxan, Order evista online cheap, etc) has decided to bundle the two line items together. It's now known as software maintenance and support and vendors charge between 18 and 28% of net price, billiga epogen apotek. Cheapest iressa, Microsoft Dynamics Uniquely Provides A Separated Maintenance And Support Option With Choice, Value And Flexibility

While many in the software industry have obsessed with locking customers into maintenance and support contracts, bestill casodex online, Køb discount epogen, the Microsoft Dynamics team set out to differentiate the ownership experience around the key principles of choice, value, cheap casodex online, Pennsylvania PA Penn., and predictability (see Figure 1).

Choice. After the initial purchase, purchase zometa, Comprar evista de descuento, Microsoft Dynamics has offered customers the option to purchase maintenance and support separately. This is unique to the industry for three reasons because customers:
1. Choose whether or not to buy maintenance.
2. Determine who they go to for support.
3. Separate the technical support from the maintenance decision.

Value. Microsoft's maintenance plan bundles a series of customer friendly services that deliver value. The include
1. Unlimited acccess to eLearning. Customers can get to any course at any time with their maintenance dollar. There's no requirement for expensive week long training academies.
2. 24 hour self-service support. Microsoft's invested in its self support community and has 1000 new users a month with 30,000 self-help posts to date. Most questions can be addressed in the discussion forum or directly by an expert.
3. 10 years of lifecycle support, order evista online without prescription. Most vendors provide a 5 year plan with escalating costs in the 6th and 7th years. 10 years represents a reasonable life cycle for ERP.

Predictability. Along with the 10 years of lifecycle support, Microsoft Dynamics will use the original purchase price as the basis of calculating future maintenance fees. Users must stay current on enhancements to qualify.

Figure 1: Microsoft Dynamics' Delivers Choice and Value In Its Support And Maintenance Offerings

.

The Bottom Line - Users Should Demand A Split In Maintenance And Support

Now's the time to seek options in maintenance. Shelfware reduction, third party maintenance (3PM), and contract re negotiations should provide some relief at the business level. However, decoupled maintenance from support options opens up the customer base to internal and third party options. Sticking with maintenance and not support may prove to be the best value (i.e, order epogen no prescription. Kjøpe evista online, next to 3PM) and create a win-win between the vendors and customers.

The Bottom Line - Progressive Vendors Can Take Charge And Lead The Way, Minnesota MN Minn.. New Jersey NJ N.J.,

Software vendors must reexamine their offerings to understand what customers need. Should economic conditions worsen, more third party maintenance (3PM) options will emerge and force pricing pressures against today's tired models. Vendors must take action by phasing in or offering tiered maintenance offerings and minimal support

Your POV

Are you a Microsoft Dynamics customer? Did you unbundle support from maintenance? Are you looking at options to compare the vendors? We'd love to hear your point of view. Please post or send on to rwang0 at gmail dot com or r at softwaresinsider dot org and we’ll keep your anonymity, Idaho ID. Michigan MI Mich., Let us know if you need help with your enterprise apps strategy by:

Conducting an ROI on 3rd party maintenance options

Identifying cost reduction opportunities

Renegotiating your software contracts

Improving innovation via SaaS and other deployment options

Take the new and improved survey on 3rd party maintenance and

Related resources and links

20091008 Deal Architect - Vinnie Mirchandani "Third Party Maintenance Is Really 4 Decades Old"

20071120 News Analysis: Too Early to Call the Death of Third Party Maintenance

20090210 Tuesday's Tip: Software Licensing and Pricing - Do Not Give Away Your Third Party Maintenance And Access Rights

20090709 Tuesday's Tip: Do Not Bundle Your Support and Maintenance Contracts.

20090622 News Analysis: Infor Flex Reflects Proactive Maintenance Policy

20090516 News Analysis: Rimini Street Launches Third Party Maintenance for SAP

20080909 Trends: What Customers Want From Maintenance And Support

20080215 Software Licensing and Pricing: Stop the Anti-Competitive Maintenance Fee Madness

20090428 News Analysis: SAP and SUGEN Make Progress on Enterprise Support

20090405 Monday's Musings: Total Account Value, ordering iressa from canada, Comprar evista, True Cost of Ownership, And Software Vendor Business Models

20090330 Monday's Musings: It's The Relationship, cheap generic gleevec, Cheapest arimidex online, Stupid. (Part 2) - Stop Slashing The Quality Of Support And Maintenance

20090324 Tuesday's Tips: Five Simple Steps To Reduce Your Software Maintenance Costs

20090223 Monday's Musings: Five Programs Some Vendors Have Implemented To Help Clients In An Economic Recession

20081012 Monday's Musings: 5 Steps to Restoring Trust in the Vendor - Customer Relationship

20091012 Research Report: Customer Bill of Rights - Software-as-a Service

20090910 Tuesday's Tip: Note To Self - Start Renegotiating Your Q4 Software Maintenance Contracts Now, casodex sale. Order iressa online without prescription,

20090602 Tuesday’s Tip: Now’s The Time To Consider SaaS Software Escrows

Order Cheap Iressa Online

Published on February 22, 2010 by R "Ray" Wang

Order cheap iressa online, Apps Users Seek Third Party Maintenance For Cost, Value, and Service

Updated surveys from inquiries, client conversations, and user group meetings show a 113.8% increase in interest in third party maintenance (3PM) services from Q3 2009 to Q1 2010 (see Figure 1). Key factors stem from (see Figure 2.):

Continuing cost pressures. Louisiana LA, Budgets continue to be at flat or have been reduced. Organizations must do more with less. Add pressures to innovate, CIO's must find fat without trimming bone.

Gaining minimal value in maintenance services, West Virginia WV W.Va.. Buy arimidex online legally, Most felt they were paying too much for too little. An 8 point jump reemphasized the issue with a lack of tiered offerings.

Declining plans to upgrade. Worsening economic conditions from Q3 2009 to Q1 2010 led a 27 point increase in interest in 3PM. Expect many respondents to change their point of view (POV) as economic conditions improve.

Expecting better service, cytoxan ordine on-line. Kjøpe billig epogen, Service continues to play a key factor in decisions to go to 3PM. Over 60% of respondents had experienced poor levels of service.

Slowing pace of vendor innovation. Greater than half of respondents believe their vendor has been too slow to deliver new capabilities, order cheap iressa online. These include SaaS deployment options or key functionality in areas such as strategic HCM and social CRM.

Disliking the vendor, Maryland MD Md.. Buy iressa, About 1/3 of the survey respondents have bad experiences with their vendor. Many times it comes from sales person or support rep experiences.

Delivering self support. Almost 30% of respondents already provide their own support. These organizations have no need to pay maintenance when they are doing all the work.

Figure 1, order arimidex without prescription. Order capecitabine online cheap, Interest in 3PM grows 113.8% over 2 quarters.

Figure 2. Order cheap iressa online, Cost Pressures, Value, And Decision Not To Upgrade Drive Current Trends to 3PM

Limited Options Exist For Most Enterprise Apps Customers

Of the 101 respondents in Q1 2010 interested in 3PM, Oracle (88.1%) and SAP (76.2%) users expressed the greatest interest in seeking independent services (see Figure 3). Over 80% of the users were from large companies greater than 1000 employees across the globe. Most SAP users surveyed have mixed environments with Siebel, JD Edwards, and PeopleSoft joint installations. Unfortunately, very few public options exist for sole SAP users (see Figure 4). For example, SAP customers can only turn to Rimini Street. Oracle customers on PeopleSoft, JD Edwards, and Siebel also have limited choices with Rimini Street, netCustomer, and Spinnaker among the options. IBM, Infor, Lawson, Computer Associates, Epicor, Microsoft Dynamics, Oracle E-Business Suite and database customers have no options. (Note: This data may not be completely statistically significant given the sample size of 240, but hopefully it provides some directional input.)

Figure 3. Oracle And SAP Users Drive Interest In 3PM

Figure 4, Illinois IL Ill.. Cheap zometa online without prescription, Very Few Public Options Exist For Customers

The Bottom Line For Users - Users And User Groups Must Band Together To Guarantee 3PM Rights. Don't Take These For Granted, buy evista online. αγοράζουν online arimidex,

Although the latest surveys show a 17 point increase in the belief that 3PM is a right, this right is under fire by big vendors such as Oracle who have taken legal actions against 3PM providers for improperly (i.e, farmacia evista barato. TomorrowNow) and allegedly (i.e, order cheap iressa online. Um casodex online, Rimini Street) violating intellectual property rights. If providers have violated such laws, Oracle rightfully should defend its positions and those providers be punished. However, cheap gleevec tablet, Epogen pill, there's a lot of money at stake. For most vendors, maintenance represents 50% to 80% of their revenue stream. Consequently, iressa without a prescription, Nebraska NE Nebr., users and user groups have a responsibility to:

Demand that their contracts include provisions that protect their right to 3PM

Require vendors to work out rules on how 3PM providers can deliver services without violating software IP provisions

Seek anti-trust class action with the US DOJ (i.e. Christine A, cheapest zometa price. Washington WA Wash., Varney) and the EU Compeition (i.e. Joaquín Almunia) against software vendors who hinder 3PM providers from providing services

Users and user groups must vigorously defend their positions in contracts and legal action or lose this right. Failure will result in a continued software maintenance monopoly. Success will ensure market competition and renewed innovation. Attention: OAUG, District of Columbia DC D.C., Order epogen online, Quest, and SUGEN leadership your members need your help, Hawaii HI.

Figure 5. A Growing Body Of Users Believe 3PM Is A Right

The Bottom Line For Vendors - Proactively Address The Issue Or Expect A Groundswell Of Activism
Order cheap iressa online, SaaS, subscription pricing, 3PM, and the economy provide a confluence of forces that will continue to attack maintenance revenue streams. Many legal cases have been fought over this issue including IBM vs Amdahl and Geac vs Grace Consulting. SAP's failed attempt to convince customers on the value of Enterprise Support led to a public relations disaster and a factor in the resignation of their CEO. The result - many vendors considering price hikes held back. In fact, some savvy software vendors retooled and restored the client -vendor relationship by:

Offering more entry points and tiers to support options. Ostaa halvalla evista, The three pillars of software maintenance and support policies still apply. However, several vendors are now offering more tiers of support as lower entry points. Two vendors have finalized plans to offer just the bare bones legal and regulatory updates. Other vendors have made it easier to come back with maintenance amnesty plans.

Providing flexible maintenance policies. Vendors who change rigid policies have experienced success among customers. Some Both Infor through Infor Flex and Micrsoft Dynamics allow like for like swap credits to migrate between existing products.

Renegotiating existing terms. Some vendors are helping clients meet the realities of the current market conditions. Big on the list is helping clients address shelf ware without repricing of contracts. For clients who paid full maintenance on software that’s at least 4 years old, some vendors are offering to reduce up to 20% of the overall licenses not in use. This leads to lower maintenance revenue but engenders good will among key clients. Further, several vendors have allowed clients to apply credit towards another module as an alternative.

Delivering amnesty programs. Several vendors have allowed customers to return to maintenance programs after years of not paying. Such programs play a key role in helping customers upgrade but should be used sparingly as customers may become accustomed to this practice.

Creating better peer forums to share information. Almost every vendor surveyed has a program to improve the online support capabilities. Applying Social CRM use cases, user generated content in peer forums tops the list of initiatives. Other plans focus on sharing data on benchmarks, operational metrics, and best practices.

Assisting with vendor financing, order cheap iressa online. Clients seek access to financing, especially many in the mid-market who’s credit lines have been zapped. Microsoft has led the charge by providing 0% financing for its Microsoft Dynamics ERP and Microsoft Dynamics CRM Customers. Other vendors such as IBM, Infor, Oracle, SAP, Sage also offer vendor led financing programs that include hardware, implementation, training, and other services.

Lowering cost of usage and ownership. Though tops on the list as a conceptual practice, most vendors will need to roll out such initiatives over the next 24 months. A few notable exceptions include Agresso with its VITA architecture which allows customers to rapidly make business and UI changes, Microsoft Dynamics customers who report back significantly lowered implementation and training costs compared to most vendors, and Epicor customers who report significant productivity gains with Service Connect. SaaS customers already experience such gains.

Your POV

Take the new and improved survey on 3rd party maintenance and let us know if you need help with your enterprise apps strategy by:

Conducting an ROI on 3rd party maintenance options

Identifying cost reduction opportunities

Renegotiating your software contracts

Improving innovation via SaaS and other deployment options

Please post or send on to rwang0 at gmail dot com or r at softwaresinsider dot org and we’ll keep your anonymity.

Related resources and links

20091008 Deal Architect - Vinnie Mirchandani "Third Party Maintenance Is Really 4 Decades Old"

20071120 News Analysis: Too Early to Call the Death of Third Party Maintenance

20090210 Tuesday's Tip: Software Licensing and Pricing - Do Not Give Away Your Third Party Maintenance And Access Rights

20090709 Tuesday's Tip: Do Not Bundle Your Support and Maintenance Contracts.

20090622 News Analysis: Infor Flex Reflects Proactive Maintenance Policy

20090516 News Analysis: Rimini Street Launches Third Party Maintenance for SAP

20090504 News Analysis: Oracle Waives Fees On Extended Support Offerings

20080909 Trends: What Customers Want From Maintenance And Support

20080215 Software Licensing and Pricing: Stop the Anti-Competitive Maintenance Fee Madness

20090428 News Analysis: SAP and SUGEN Make Progress on Enterprise Support

20090405 Monday's Musings: Total Account Value, True Cost of Ownership, And Software Vendor Business Models

20090330 Monday's Musings: It's The Relationship, Stupid. (Part 2) - Stop Slashing The Quality Of Support And Maintenance

20090324 Tuesday's Tips: Five Simple Steps To Reduce Your Software Maintenance Costs

20090223 Monday's Musings: Five Programs Some Vendors Have Implemented To Help Clients In An Economic Recession

20081012 Monday's Musings: 5 Steps to Restoring Trust in the Vendor - Customer Relationship

20100114 News Analysis: SAP Revives Two Tier Maintenance Options

20091012 Research Report: Customer Bill of Rights - Software-as-a Service

20090912 News Analysis: Siemens Cancels SAP Maintenance Contract

20090910 Tuesday's Tip: Note To Self - Start Renegotiating Your Q4 Software Maintenance Contracts Now.

20090602 Tuesday’s Tip: Now’s The Time To Consider SaaS Software Escrows

Buy Cheap Arimidex Online

Published on January 25, 2010 by R "Ray" Wang

Gains In SaaS Adoption Driven By Speed And Cost Savings...

Preliminary data from Q4 earnings data show continued traction among SaaS solutions. Expect SaaS deployments to gain steam in 2010 as organizations finalize their SaaS apps strategies to take advantage of 7 key benefits:

Richer user experience - Buy cheap arimidex online, SaaS apps bring Web 2.0 usability to the enterprise world through rich internet applications using Adobe Air, HTML 5, Microsoft Silverlight, and other tools.

Rapid implementation - SaaS applications focus on configuration and integration, not hard core implementation. Users can be up in weeks, not months.

Frequent cycles of innovation - At present, most vendors introduce new functionality, enhancements, and bug fixes on frequent refresh cycles. Some vendors provide as frequent as weekly updates, others - seasonal.

Minimal upgrade hassles - Users focus on minimal testing scenarios and receive updates all at once. In applications with significant regulatory and tax updates, SaaS applications reduce the cost of compliance by as much as 77%.

Always on deployment - Organizations can expect average up-time levels at 99.95% or higher for most applications. These results often exceed existing on-premise performance.

Subscription pricing - Subscription pricing reduces the capital burden of common on-premise payment models.

Scalability - Organizations can add or subtract users as needed without worrying about procuring new hardware and other infrastructure.

Moreover, latest Information Week Analytics survey reaffirms several key benefits of SaaS adoption - time to market and cost savings (see Figure 1).

Figure 1, purchase capecitabine online. Acheter capecitabine, Information Week Analytics Survey Confirms Trends In Adoption

...Yet, Aggregated Information Provides The Differentiated Value To Clients

Despite the obvious benefits with SaaS deployments, buy zometa without prescription, Nebraska NE Nebr., three hidden advantages will emerge with market maturity:

Benchmarking. SaaS vendors sit on a tremendous treasure trove of data. Participating organizations could opt-in to share secure and masked information for the purposes of business optimization.

Trending, köpa casodex. Order casodex no prescription, Organizations could also opt-in to identify larger market trends. Trending information could be used to help organizations with planning.

Prediction. More sophisticated organizations will take SaaS vendor trending data and design new algorithms to support predictive analytics. The richness and consistency of the data set will improve accuracy.

The Bottom Line For SaaS Vendors - Create Additional Value As An Information Broker

The end game for SaaS vendors may not be a re-creation of the on-premise world in the Cloud. In fact, those vendors with a true multi-tenant SaaS model may turn out to find additional revenue streams as information brokers. Expect demand for premium information-on-demand services to begin with benchmarking and evolve to prediction. For example, imagine the benefits gained by organizations who consume the latest buying behavior data from their CRM vendors. Organizations could turn to HCM vendors for geographical salary or hiring trends. Customers of financial vendors could better predict credit risk factors. A key requirement - customers must trust their SaaS vendor's data ownership and privacy policies before the industry makes this transformation. With acceptance, vendors will have more reasons to move to a SaaS offense.

The Bottom Line For Organizations - Determine Your Data Rights Before You Sign The Contract

Organizations in SaaS deployments will want to preserve the their data rights and minimize their cost structures to consume aggregated information. A few key areas should be considered:

Data usage, buy cheap arimidex online. Organizations generally assume that the data belongs to the organization while the software belongs to the SaaS vendor. To be safe, South Carolina SC S.C., Capecitabine cheap, organizations will want to be clear that rights to use data will require an organization's permission. In addition, the disposition of data should be made clear

Data access, buy zometa cheap. Bestill iressa online, Organizations should expect unhindered access to raw data, queries, order gleevec online without prescription, Order iressa, and extraction. Access to data should not require additional fees.

Aggregated data cost. Organizations participating in aggregated data programs should be given preferential treatment not only in cost, Massachusetts MA Mass., Kjøpe capecitabine online, but also access to data. The cost of this "stone soup" approach should be factored in pricing.

Your POV

Where are you in your SaaS deployment. Have you thought about these long-term benefits, arimidex online store. Buy cheap arimidex online, Looking for assistance with crafting, validating, or reviewing your SaaS Apps Strategy? Do you have a different point of view. Ordering iressa without prescription, Please post or send on to rwang0 at gmail dot com or r at softwareinsider dot org and we’ll keep your anonymity.

Other Useful SaaS Strategy Links

20091222 Tuesday's Tip: 10 Cloud and SaaS Apps Strategies For 2010

20091012 Research Report: Customer Bill of Rights - Software-as-a Service

20090602 Tuesday's Tip: Now's The Time To Consider SaaS Software Escrows

20081028 Tuesday's Tip: SaaS - Integration Advice

20090714 Sandhill.com - R 'Ray' Wang - "Opinion: Moving to a SaaS Offensive"

20070903 Trends: What's all the fuss about True SaaS, Texas TX Tex., Buy evista without prescription, OnDemand, Hosting, iressa no prescription. Kjøpe epogen online,

20091208 Tuesday's Tip: 2010 Apps Strategies Should Start With Business Value

20091109 Monday's Musings: SaaS, SOA, casodex pedido en línea, Utah UT, Integration and How To Make A Peanut Butter And Jelly Sandwich In The Cloud

Order Cytoxan Without Prescription

Published on January 14, 2010 by R "Ray" Wang

Standard Support Returns After Much Deliberation

SAP announced today that they would be reintroducing their Standard Support offering. Customers now gain choice Order cytoxan without prescription, with a 2-tier maintenance offering. Here are the details between standard support and enterprise support, comprar casodex. Georgia GA Ga.,

Standard Support Offering reintroduces at 18%. Customers seeking core bug fixes, gleevec kopen, Ordering capecitabine, support packages, risk mitigation, Mississippi MS Miss., Tennessee TN Tenn., and related new functionality will have choice in staying on standard support. The program is designed for customers who seek to keep their systems up and running. Customers with CPI clauses in their contracts will want to take note - the first set of consumer price index (CPI) price increases will begin January 1st, 2012.

Enterprise Support remains at 22%, pharmacy capecitabine. Iowa IA, SAP will continue to offer Enterprise Support at 22% for new customers and a ramp up for existing customers (see Figure 1). Enterprise support includes features such as best practices for IT operations, proactive monitoring and reporting, acquistare online capecitabine, Goedkope casodex apotheek, and transparency for business process performance. Customers who choose to go with Enterprise Support prior to March 15th, 2010 will be eligible for ramp up.

Supplemental offerings still available, buy zometa. Other programs such as Max Attention, Safeguarding, and Product Support for Large Enterprises (PSLE) will continue to be available by choice and invitation.

Figure 1, order cytoxan without prescription. Ordering evista overnight delivery, SAP's New Support Pricing Scale

[caption id="attachment_4087" align="alignnone" width="529" caption="(Source: SAP)"] screen-shot-2010-01-14-at-74603-am [/caption]

The Bottom Line - Best Support Scenarios Will Depend On Your Previous and Current Contracting Prowess

The good news - SAP's spent considerable amount of time listening to their customers. The result - customers do want choice and there are plenty of choices to be made. Decisions on which option is best can be best summarized by asking a few key questions:

Are you expanding your use of SAP in the next 3 to 5 years? Determine your pace of adoption for SAP products. If you are planning to add more modules then you will want to consider Enterprise Support. If you are not, then you should be moving to standard support and considering 3rd party maintenance in 12 to 18 months.

Do you have a CPI increase in your contract, capecitabine farmacia a buon mercato. Buy zometa online without prescription, If you do, then you'll want to see if the total is above the inflation rate or the enterprise support ramp up of 6% per annum. The best case is to have negotiated CPI + 0% but most SAP customers have CPI +5% as standard, arimidex kopen, Arimidex online kaufen, well over the 6%.

What's your overall SAP apps strategy. How will you harness innovation within and around SAP? What's your plan in the next 12 to 18 months? What will you be doing with SaaS? How will you be incorporating portals such as Sharepoint?

Can you make a decision on Enterprise Support by March 15, buy gleevec cheap, Order casodex online, 2010? Existing customers who have not moved to Enterprise Support must make a decision in order to go with the slow ramp up. Those who wait after March 15, 2010 will start at 22% maintenance.

A sample output for clients would be a decision matrix based on multiple factors. Below is one example for used with clients in an early morning call with 2 key factors of CPI increase in contract versus adoption of SAP. Other factors will include when your contracts began and what lifecycle of adoption your organization are in, comprar iressa. Mississippi MS Miss., (See Figure 2):

Figure 2. Sample SAP Support Decision Matrix

Your POV

Need help with your contract negotiations? Tap into the experience of thousands of contract negotiations. Have a story to share about SAP contracts. Order cytoxan without prescription, Please post or send on to rwang0 at gmail dot com and we’ll keep your anonymity.

* Not responsible for any factual errors or omissions. However, Osta zometa online, Buy zometa online cheap, happy to correct any errors upon email receipt.

Other Useful Software Contract Negotiations Links

Tuesday's Tips: Five Simple Steps To Reduce Your Software Maintenance Costs

Tuesday's Tip: Do Not Bundle Your Support and Maintenance Contracts, Michigan MI Mich.. Billige zometa apotek,

Tuesday's Tip: Software Licensing and Pricing - Do Not Give Away Your Third Party Maintenance And Access Rights

Tuesday's Tip: 3 Approaches To Return Shelfware

Tuesday's Tip: Software Licensing and Pricing - Now's The Time To Remove "Gag Rule" Clauses In Your Software Contracts

Related Blogs, Press, Nebraska NE Nebr., and Links

MUST READ - 2010017 Irregular Enterprise - Dennis Howlett "SAP's Maintenance Cost Sleight of Hand"

News Analysis: SAP Moves All Customers Onto More Expensive Enterprise Support

News Analysis: SAP and SUGEN Make Progress on Enterprise Support

20100115 SearchSAP.com/TechTarget - Courtney Bjorlin " Choosing Standard or Enterprise support more difficult for SAP customers with no KPIs "

20100114 IDC - Amy Konary at IDC "Guest Post: Back by Popular Demand, A Basic Maintenance Offering from SAP"

20100114 Forrester Blogs - Paul Hamerman "SAP's Tiered Support Announcement Diffuses a Contentious Issue"

20100114 IDG News - Chris Kanaracus "SAP shakes up support structure, executive organization"

20100114 Enterprise System Spectator - Frank Scavo "Flash: SAP backs down on 22% maintenance fees"

20100114 Information Week - Doug Henschen "SAP Reintroduces Tiered Maintenance"

20100114 ComputerWorldUK - Mike Simons "Update: SAP does U-turn on Enterprise Support"

Buy Cheap Gleevec Online

Published on January 5, 2010 by R "Ray" Wang

High Cost Of Ownership And Changing Requirements Drive SAP Users To Seek Optimization Solutions

As users await SAP to regain its mojo (see Dennis Howlett's post) and implement it's "Voice of the Customer" strategy Buy cheap gleevec online, in 2010, users must continue to reduce their cost of ownership and complexity (see Figure 1). In addition, rapidly changing business requirements require some users to seek SaaS alternatives, additional point solutions, and extensions.

Figure 1. Cost Reduction Top of Mind for SAP users

Consequently, vendors providing SAP optimization and extension solutions represent one of the fastest growing parts of the $78.7B (2009 Altimeter Group estimate), Illinois IL Ill., 850,000 person strong SAP service partner and developer ecosystem. SAP users already embrace many of the solutions from vendors on this inaugural SAP Optimization List as part of their business value oriented apps strategy. The living list covers seven areas including:

application extension and usability;

application life cycle management;

archiving, storage, buy cheap gleevec, and data management;

license management and optimization;

Microsoft Office integration;

third party maintenance; and

virtualization

1. Application Extension and Usability

Users often complain about the poor usability of SAP solutions. These solutions allow users to change their user experience with SAP. In some cases, Order arimidex, the solutions provide composite app creation capabilities in other tool sets to inter-operate with SAP.

Adobe - provides interactive forms for the SAP environment in both an off-line and on-line deployment. Submitted forms are then entered into SAP. Forms can include validations and other secure features.

ERP-Link - allows users to extend the SAP environment for business intelligence, document management, content management, Connecticut CT Conn., and composite application creation using Microsoft tools. The i_Net platform creates SAP-Microsoft interoperability.

GuiXT - provides users with the ability to deliver customized user interfaces in SAP applications. GuiXT is often used by clients to simplify screens and user flows without impacting SAP code.

2. Application Life Cycle Management

Whether it may be instance consolidation, upgrades, test data management, or performance planning, these vendors ease the process of managing the SAP application life cycle, buy cheap gleevec online.

Hayes Technology - assists customers with replicating production application data for dev, Buy epogen overnight delivery, testing, and training environments. Gold Client allows organizations to replicate the data sets they need in SAP configuration, master data, and transcational data.

Hyperformix - builds on SAP internal monitoring capability, αγοράζουν φτηνά zometa. Organizations gain a performance monitoring tool that identifies hardware, infrastructure, Virginia VA Va., and architecture optimization opportunities.

Intellicorp - provides an artificial intelligence based optimization solution called Live Compare that compares version of SAP for use in testing, upgrade planning, and other life cycle activities. The solution helps clients understand their pre and post environment.

Panaya - delivers a SaaS based optimization tool for SAP upgrades, Iowa IA, enhancement packages, and ABAP code cleansing. Customers generate a code analysis to determine differentials between versions. The tool proactively tells user what will break, Rhode Island RI R.I., how to fix it, and where to test.

Tidal Software - optimizes the allocation of SAP support resources through a root cause analysis methodology. Performance, IT Process, and Workload automation solutions address both day to day and upgrade scenarios such as a system refresh.

West Trax - uses a benchmark tool based on over 300 clients in 13 industries to determine system optimization opportunities for upgrades and consolidations. KPI Scan, iressa online cheap, KPI Optimizer, and KPI QA help organizations identify opportunities, Lowest price arimidex, make suggestions, and assist with compliance.

3. Archiving, Storage, cheap gleevec from canada, and Data Management

EMC - provides content management and archiving solutions to support compliance requirements. Other capabilities include cloning, backup, Kopen goedkope casodex, and recovery, and information protection.

IBM Optim - delivers a suite of integrated data management solutions that includes data privacy, test data management, archiving, ordering gleevec online without prescription, retention and E-discovery, and upgrade consolidations.

4. License Management and Optimization
Buy cheap gleevec online, Solutions in this category focus on helping clients manage their license usage. Many large enterprises lack the understanding of how much shelfware may be in production. In addition, the used software market provides users with opportunities to unload or acquire older releases of software. Rhode Island RI R.I.,

Flexera (formerly Acresso, Macrovision) - helps clients with a software solution to understand usage, ensure compliance, centralize updates, buy evista without prescription, predict future demand, and improve contract negotiation leverage.

SUSEN Software - provides a market place to buy and sell used software or shelfware.

UsedSoft - supports a market place to buy and sell used software or shelfware.

5. Cheapest zometa in the world, Microsoft Office Integration

Organizations require easy ways to leverage Microsoft Office as an interface into SAP. Common scenarios include Outlook, Excel, Access, and Word integration, köpa gleevec online.

SAP Duet - represents a solution in joint partnership between Microsoft and SAP to provide interoperability. Current users complain about the slow pace of innovation and high cost. A new version addressing these issues will be out in 2010.

Winshuttle - facilitates data exchange between SAP and Microsoft Excel or Access. Winshuttle's data management tools automate data entry, Price of gleevec, data download, and reporting tasks for the entire SAP BusinessSuite 7.

6. Third party maintenance

Customers seeking relief from maintenance choose solutions that provide maintenance, tax updates, and regulatory changes for often half the cost of existing SAP maintenance prices. The clear leader in the market is Rimini Street though some other system integrators have been quietly providing such services, buy cheap gleevec online.

Rimini Street- delivers maintenance options for SAP customers who do not seek to upgrade but would like to keep their existing systems up to date with tax, compliance, cheapest capecitabine in the world, and other break-fix issues. Rimini Street's charter program has met significant success with over 100 client cases for SAP customers.

Your System Integrator of Choice - The recent Siemens SAP maintenance contract negotiations revealed that other vendors such as IBM and HCL were bidding for the maintenance business. Many SoftwareInsider readers have shared with us that many system integrators, especially those in Europe provide such services.

7. Farmacia epogen barato, Virtualization

Virtualization allows organizations to consolidate server infrastructure costs for development, testing, training, and production environments, buy arimidex no rx.

EMC - provides virtualization solutions that include high availability (HA), backup and recovery (BR), Ohio OH, and cloning.

VMWare - reduces an organizations physical infrastructure footprint with its solutions. VMWare provides additional solutions that deliver high availability (HA) and disaster recovery (DR). In addition to cost savings, many Software Insider readers report performance improvements.

The Bottom Line - Lots Of Proven Solutions, Expect More Details In Future Friday's Features

Over the course of the next 6 months, we will be profiling many of these vendors. Key questions that will be answered:

What's the appropriate use case?

What other customers have used these solutions?

What are sample ROI's achieved?

Meanwhile, let's see what news, programs, and innovations develop at SAP's Field Kickoff Meeting (FKOM 2010) the third week of January.

Your POV.

Have you worked with any of these vendors? Feel free to share your experiences. Am I missing anyone? This list will be continuously updated so please share with us your thoughts. Feel free to post your comments here or send me an email at rwang0 at gmail dot com or r at softwareinsider dot org.

Buy Capecitabine Online Cheap

Published on November 30, 2009 by R "Ray" Wang

DSAG project team and project leader departure could signal disagreement with methodology not SUGEN Buy capecitabine online cheap, SAP embarked on an ambitious program to prove value in its Enterprise Support fee hike last year. As planned, Alaska AK, Epogen discount, SAP should announce the results for the first set of SUGEN KPI's in early December. However, two key SUGEN KPI project sponsors (revised 11/30/2009) team members have left from the German SAP user group (DSAG). Confirmed by a spokeswoman to IDG News Service on November 27th, αγοράζουν online iressa, αγοράσετε iressa έκπτωση, 2009, both project leader Andreas Oczko and project sponsor Otto Schell resigned from their roles on November 18th. Several outcomes may potentially have led to this departure:

The methodology used by the auditing firm (Gartner Consulting) could be quite inconsistent

Teams may not have had enough time to review the data to check for statistical errors.

The KPI's measured were only the first set, purchase evista online, Evista ordine on-line, not the complete set.

A few months does not provide enough trending data

SAP's attempting to announce results prior to when 90%+ of its maintenance renewal occurs in Q4

To be clear, DSAG remains a SUGEN member and has not pulled out of the group or project. The leadership members have just left the project and have been active with the SUGEN group on other projects and issues, Louisiana LA. Buy gleevec no prescription, SAP Should Still Be Given Credit For Undertaking A Huge Endeavor

Despite attempting to raise get away with a large (revised 11/30/2009) maintenance fees hike in the middle of one of the worst global recessions, the SUGEN agreement with SAP is a good faith gesture and a step in the right direction. While this is not a legally binding agreement, acquistare a buon mercato capecitabine, Indiana IN Ind., the deal calls for SAP to limit increases until demonstrable results from the KPI's have been achieved. This is not an easy challenge but a few props should go out to SAP because:

SAP's embarking on a risky but unique program to show value

Benchmarking 100 global customers against 10/11 KPI's creates data consistency challenges

Agreeing to present results in the face of public opinion takes courage

The Bottom Line For Users - Remain Vigilant And Compare SUGEN Results With Your Own

SAP customers should work with their user groups to understand the methodology used and gain access to the underlying data with these 100 customers. Keep in mind SAP's Value Academy already has benchmarking data for a broader set of customers. The result - selection of the 100 customers by the user groups will significantly impact the outcome. Users should see how their situation fares compared to the benchmarks to gauge their own potential value achieved from SAP's Enterprise Support

The Bottom Line For Vendors - Provide Customers With Tiered Maintenance Plans

Pressures from SaaS deployments and mid-market competitors will erode the 70 to 80% margins in maintenance fees. Customers will begin to demand third party maintenance options and include such protections in future contracts. Those vendors who keep tiered maintenance based on the life of the product in production will engender the most loyalty by providing customers with the right balance between sustaining maintenance and incentives to upgrade. At the end of the day, customers have to migrate on their own terms. Maintenance fees should reflect the value that customers receive and not be an impediment in the client - vendor relationship, order evista. Oregon OR Ore., Your POV.

If you get a chance, let us know:

Which SAP products do you use?

What do you think about the progress on SUGEN KPI's?

Are you considering alternatives to SAP?

Do you feel SAP is innovating fast, arimidex price, Missouri MO Mo., ok, or slow enough?

Feel free to post your comments here or send me an email at rwang0 at gmail dot com or r at softwareinsider dot org, αγοράσετε capecitabine έκπτωση. För iressa online, Copyright © 2009 R Wang and Insider Associates, LLC, Kansas KS Kans.. Bestill epogen online, All rights reserved. Buy gleevec online legally. Köpa rabatterade casodex. Price of epogen. Køb billige arimidex. Buy iressa pill. Ordering cytoxan. Capecitabine pedido en línea.

Order Arimidex Without Prescription

Published on November 25, 2009 by R "Ray" Wang

Building Innovation With And Around Your SAP Environment

Location: Manchester CentralAuditorium
Date:23/11/2009
Start Time: 16:25
End Time: 17:00
Speaker: R "Ray" Wang
Company: Partner with Altimeter Group

Keynote summary:

Order arimidex without prescription, Pace of change continues to increase in market forces, work dynamics, business models, and pace of technology adoption.

Innovation is essential in this market.

There's a tonne of innovation at SAP. Iowa IA, Management and politics keep it from coming out.

Users need to tap into innovations from SAP and also help SAP prioritize what should go to market.

Users need to know what you want to do before you even talk to SAP. Get your act together.

Use the user group to build the linkages to SAP. This is a better, more productive approach, ordering casodex without prescription, District of Columbia DC D.C., especially if you are not a top 400 customer with private access.

SAP isn't bad or good. You can't view them that way, Arizona AZ Ariz.. Ordering epogen online without prescription, Management is confused at the moment on leadership, direction, North Dakota ND, Ordering arimidex online without prescription, and innovation so figure out what you need from them early and fast.

If SAP can't do it, you don't have time to wait for them, South Carolina SC S.C., αγοράζουν φτηνά cytoxan, especially if there's no commitment. SaaS is an option, ordering gleevec overnight delivery, Idaho ID, other providers are out there. Come back to them later when they figure it out.

The pace of change is too fast. Technology adoption too slow, order arimidex without prescription. Companies need to keep moving in innovation.

Invest in innovation even if it hurts, Nebraska NE Nebr.. Købe evista, Find money to optimize and pay for this. There are a number of vendors that can assist.

Members of the SAP UK &I user group who would like a copy of the presentation can contact David Stanley, Vice President of Business Development and Sales at david@altimetergroup.com for copies. Your member number will be required for proof, order cytoxan from canada. Cheap capecitabine tablet,

Video Highlights - Exposing SAP Innovation

Courtesy of Dennis Howlett

Video Highlights - On ESME vs Salesforce.com Chatter

Courtesy of Dennis Howlett.

Video Highlights - 5 Recent Failures of SAP

Courtesy of Dennis Howlett, epogen ordine on-line. Cheapest cytoxan in the world, Copyright © 2009 R Wang and Insider Associates, LLC, Acheter en ligne casodex. Acheter gleevec discount, All rights reserved.

Additional coverage and related links

Event Report: UK & Ireland User Group Conference 2009

20091125 Computing - Nicola Brittain "SAP criticised for slow pace of innovation"

20091125 ComputerWeekly - Warwick Ashford "In bed with SAP - the future for enterprise software?"

20091125 eWeek Europe - Sophie Curtis "European Software Companies Lack Innovation, Montana MT Mont., Kjøp Discount capecitabine, especially SAP"

20091125 myCustomer.com - Stuart Lochlan "Analyst tells SAP Analyst tells customers to kick open the SAP lab doors and demand what they need!"

20091125 Silicon.com - Tim Ferguson "Users tell SAP: We need to talk more"

20091125 CIO Magazine - Martin Veitch "Big software has given up on delivering the 'Next Big Thing'"

20091125 Computerworld UK - Staff "SAP 'not delivering on innovation' user group told"

20091125 ZDNet Irregular Enterprise - Dennis Howlett "SAP users start to flex their muscles"

20091124 AccMan - Dennis Howlett "5 recent SAP failures"

20091124 business CLOUD 9 - Stuart Lochlan "Innovation woes fuels the mess of SAP's cloud strategy"

20091124 ComputerWeekly - Karl Flinders "SAP at odds with user group over prices"

20091123 ZDNet Irregular Enterprise - Dennis Howlett "Fawning over Chatter and how SAP missed its chance"

20091123 ComputerWeekly - Warwick Ashford " SAP vows to get closer to users"

, Hawaii HI. Um iressa online.

Order Zometa Online Cheap

Published on November 24, 2009 by R "Ray" Wang

SAP users in UK and Ireland remain equally skeptical about SAP

The SAP user group hosted its annual event. Conversations with 37 clients reflect the following broad trends in the UK and Ireland:

SAP users remain skeptical about benefits promised by SAP due to lack of delivery over the past 5 years (See Figure 1.)

SAP has spent more time reaching out to customers to understand pain points

Knowledge gaps continue to exist between what SAP users know about SAP and what SAP sales people communicate to clients

A show of hands in the audience validates conversations that SAP users have not adopted NetWeaver, order iressa without prescription, Comprar gleevec barato, Duet, ByD, kjøpe gleevec, Arimidex farmacia a buon mercato, Solution Manager, and Enterprise Support.

Many customers have budget but need trusted advice as to what is possible in including SAP in their future roadmaps

Customers seek innovation from SAP but find a difficult time understanding what SAP has to offer

Many customers have turned to other providers for innovations via SaaS or cost optimization

Figure 1, Oregon OR Ore.. Ostaa halvalla zometa, What SAP Customers Want

The bottom line.

SAP users and their user groups have a unique opportunity to put in the right infrastructure to engage in productive partnership with SAP. The management team has shifted their outlook. Early signs indicate a more customer focused approach may be on the way. Customers seeking to innovate within their SAP investment should ask hard questions about what is in the SAP Labs portfolio. User groups will play a key role in helping to prioritize future SAP product road map investments. Users and their user groups should push for frameworks that monitor customer reuqests and increase transparency in the prioritization process. Customers can not allow SAP to squander any more of the 10's of billions in maintenance fee and license fees "invested" with SAP, Hawaii HI. Arimidex online cheap, Your POV.

If you get a chance, let us know:

Which SAP products do you use?

When will you migrate to BS7 or ECC 6.0?

What do you think about the progress on SUGEN KPI's

Are you considering alternatives to SAP

Do you feel SAP is innovating fast, buy zometa without prescription, Iowa IA, ok, or slow enough?

Feel free to post your comments here or send me an email at rwang0 at gmail dot com or r at softwareinsider dot org, ordering cytoxan without prescription. Cheap iressa no prescription,

Additional coverage and related links

Speaker Notes: Keynote - SAP UK & Ireland User Group Conference 2009

20091125 Computing - Nicola Brittain "SAP criticised for slow pace of innovation"

20091125 ComputerWeekly - Warwick Ashford "In bed with SAP - the future for enterprise software?"

20091125 eWeek Europe - Sophie Curtis "European Software Companies Lack Innovation, iressa, Cheap arimidex, especially SAP"

20091125 myCustomer.com - Stuart Lochlan "Analyst tells SAP Analyst tells customers to kick open the SAP lab doors and demand what they need!"

20091125 Silicon.com - Tim Ferguson "Users tell SAP: We need to talk more"

20091125 CIO Magazine - Martin Veitch "Big software has given up on delivering the 'Next Big Thing'"

20091125 Computerworld UK - Staff "SAP 'not delivering on innovation' user group told"

20091125 ZDNet Irregular Enterprise - Dennis Howlett "SAP users start to flex their muscles"

20091124 AccMan - Dennis Howlett "5 recent SAP failures"

20091124 business CLOUD 9 - Stuart Lochlan "Innovation woes fuels the mess of SAP's cloud strategy"

20091124 ComputerWeekly - Karl Flinders "SAP at odds with user group over prices"

20091123 ZDNet Irregular Enterprise - Dennis Howlett "Fawning over Chatter and how SAP missed its chance"

20091123 ComputerWeekly - Warwick Ashford " SAP vows to get closer to users"

, North Dakota ND. Minnesota MN Minn.. αγοράσετε zometa έκπτωση. Indiana IN Ind.. Comprar cytoxan. Buy iressa without prescription. Rabatt kaufen evista.