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Polls And Surveys: Insider Insights™ – Customer Centric Cloud Agreements

Published on August 26, 2010 by R "Ray" Wang
Annual Evaluation On SaaS Satisfaction Begins This Fall The Software Insider Insights™ solution evaluation and buyer comparison tool will launch this Fall.  The first report focuses on Customer Centric Cloud Agreements - Software-as-a-Service (SaaS).  This evaluation will:
  • Identify the leading seller/vendors delivering SaaS based applications that adhere to the spirit of the cloud
  • Evaluate seller/vendors performance against the latest provisions in the Customer Bill of Rights: Software as a Service (see Figure 1)
  • Recognize seller/vendors who deliver a customer centric approach to SaaS solutions.
Invited Vendors Represent Today's SaaS Leaders The 2010 Customer Centric Cloud Agreements- SaaS evaluation ranks the most popular vendors by inquiry and contract frequency.  The invited participants also qualified based on overall total number of subscribers.  The current list of evaluated vendors will include:
  • Ariba
  • Concur
  • Epicor Lite
  • FinancialForce
  • Intacct
  • Microsoft Dynamics CRM OnDemand
  • NetSuite
  • Oracle Siebel OnDemand
  • Plex Systems
  • RightNow Technologies
  • Salesforce.com
  • SAP ByD
  • SuccessFactors
  • Taleo
  • Ultimate Software
Your POV: Your Input Makes The Difference As part of the Insider Insights evaluation process, input from users will be incorporated into the evaluation process.  Please take the time to complete this short 10 question survey.  As an added incentive, 5 respondents will be randomly chosen on September 30th to win a free 30 minute advisory call with R "Ray" Wang to be used by 2010. Share with us your input here:
Figure 1. Customer Bill Of Rights: SaaS
View more documents from rwang0.
Resources And Related Research: 20100810 A Software Insider's POV - R "Ray" Wang - "Tuesday’s Tip: 10 SaaS/Cloud Strategies For Legacy Apps Environments" 20100809 A Software Insider's POV - R "Ray" Wang - "Research Report: The Upcoming Battle For The Largest Share Of The Tech Budget (Part 2) – Cloud Computing" 20100621 A Software Insider's POV - R "Ray" Wang - "Research Report: How SaaS Adoption Trends Show New Shifts In Technology Purchasing Power" 20100322 A Software Insider’s POV – R “Ray” Wang -”Understanding The Many Flavors Of Cloud Computing/SaaS” 20091222 A Software Insider’s POV – R “Ray” Wang “Tuesday’s Tip: 10 Cloud And SaaS Apps Strategies For 2010″ 20091208 A Software Insider’s POV – R “Ray” Wang – “Tuesday’s Tip: 2010 Apps Strategies Should Start With Business Value” 20091012 A Software Insider’s POV – R “Ray” Wang – “Research Report: Customer Bill of Rights – Software-as-a Service” 20090714 Sandhill.com – R “Ray” Wang – “Opinion: Moving to a SaaS Offensive” 20090602 A Software Insider’s POV – R “Ray” Wang ” Tuesday’s Tip: Now’s The Time To Consider SaaS Software Escrows” 20081028 A Software Insider’s POV – R “Ray” Wang “Tuesday’s Tip: SaaS Integration Advice” Reprints Reprints can be purchased through the Software Insider brand.  To request official reprints in PDF format, please contact r@softwareinsider.org. Disclosure Although we work closely with many mega software vendors, we want you to trust us.  Epicor, Microsoft, Oracle, RightNow, SAP, and Ultimate our currently clients of Altimeter Group but not Insider Associates.  For the full disclosure policy please refer here. Copyright © 2010 R Wang and Insider Associates, LLC. All rights reserved.

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Buy Casodex Online Cheap

Published on June 6, 2010 by R "Ray" Wang

Keeping Up With The Latest In Microsoft Licensing Buy casodex online cheap, Given the vast array of Microsoft products and licensing categories, an organization may often feel overwhelmed by Microsoft's policies.  While there may be some complexity, these series of posts are designed to provide up to date commentary and analysis on new programs as they become available.  Feel free to reach out in the comments section with any questions, comments, and clarifications on the analysis.

Product And Program News


  • Enrollment For Application Platform (EAP) Updates. What is it?:  The new updates include SQL Server 2008 R2, Zometa pharmacy, Visual Studio 2010, and SharePoint Server 2010.  SQL Server prices for EAP go up with Standard receiving a 25% hike and Enterprise Editions a 15% increase.  Customers who buy Visual Studio products with Software Assurance (SA) receive Microsoft Development Network (MSDN) subscription benefits.  SharePoint Server for Internet Sites is updated for SharePoint Server for Internet Sites Enterprise.  Who's impacted?: Customers who are standardizing application platforms on products such as BizTalk Server, SharePoint Server, SQL Server, cytoxan en ligne afin, and Visual Studio .  When's it effective?: This program begins May 3rd, 2010.

    Point Of View (POV): EAP is a program for customers interested in standardizing on the Microsoft Server Platform.  Price savings for new licenses range from 15% on Standard Edition to 40% on Premium Editions.  Overall, Cheap gleevec online, the program makes sense because it allows customers unlimited usage with annual or three year true up terms that create a flexible approach towards standardizing on Microsoft.  Other benefits include rights to the latest version of products and the flexibility to deploy unlimited incremental units.  Customers also receive 100 percent Software Assurance (SA) coverage on footprint for included products.  While the price increase on SQL Server is definitely not welcomed, this may be the time to look at Software Assurance (SA).  The new version does come with additional features such as data compression, Master Data Services, StreamInsight, köpa rabatterade arimidex, and PowerPivot.

    On the Visual Studio front, Capecitabine prescription, customers will notice the replacement of the Visual Studio Developer Tools group with Visual Studio Ultimate with MSDN, Visual Studio Premium with MSDN and Visual Studio Professional.  Ultimate and Premium versions now count towards the minimum requirements.  Users also receive access to Visual Studio Test Professional, Visual Studio Team Explorer Everywhere.  Finally, the new plan replaces the Visual Studio Test Load Agent with Visual Studio Load Test Virtual User Pack.




  • Office 2010 and "Wave 14" Products Launch, District of Columbia DC D.C.. What is it?: Office 2010 suite, Project 2010, Iressa cheap, Sharepoint 2010, Visio 2010, and the updated ECAL suite are now in the Volume Licensing channel in the May 2010 price list. Who's eligible?: All customers. When's it effective?: This program starts in the retail channel (FPP) when products become General Availaiblity (GA) in June 2010.

    POV: Movement to the Volume Licensing channel makes sense as Office 2010 and "Wave 14" products represent a core customer purchase.  Keep in mind only Office Professional Plus 2010 and Office Standard 2010 qualify for Volume Licensing.  Office Home 2010 and Office Professional 2010 do not qualify.


  • Forefront Protection 2010 For SharePoint Available May 2010. What is it?: Forefront Protection is added to the Volume Licensing Price List. Who's eligible?: All customers in standalone purchase, Forefront Protection Suite, and part of the Enterprise CAL suite. When's it effective?: The program begins May 2010.

    POV: Forefront has improved and new security partnerships keep users from uploading or downloading content that may contain security breaches, malware, out-of-policy content, to SharePoint libraries.  Users should do a quick cost comparison before moving this into the Enterprise CAL suite as standalone purchases in some cases may prove to be more flexible during the initial trial phase.



Microsoft Promotions Update

The following are new promotions that have been introduced as of May 1, 2010:


  • Enterprise Desktop and Professional Desktop, buy casodex online cheap. What is it?: Savings on Microsoft Enterprise Desktop, billige casodex apotek, Professional Desktop, Enterprise Desktop with Microsoft Desktop Optimization Pack (MDOP) and Professional Desktop with MDOP.  Who's eligible?: Commercial and Government customers who qualify as Microsoft Open Value Level C (OV Level C) customers.  When's it effective?: This program starts May 1st, Gleevec online, 2010 and expires June 30th, 2010.

    POV: To qualify as an OV Level C customer, customers must have an Enterprise agreement for more than 250 desktops PC's governed by a company wide agreement.   Customers who meet the qualifications for OV Level C typically receive an initial purchase discount up to 15% discount.   However, customers must purchase from a value added reseller (VAR).  Interested customers should hurry as the general OV Level C program originally expired April 3rd, online evista, 2010 but has been extended to June 30th, 2010.



The following are promotions ending on June 30th, Comprar epogen de descuento, 2010:

  • Open Value Subscription Expanded Up to Date.  What is it?: Upgrade to Microsoft Office 2010 or Windows 7 for customers who sign a new Open Value Subscription or Open Value Subscription for Government agreement.  Who’s eligible?: The Open Value Subscription program up-to-date promotion for existing desktop platform licenses of current (N) and previous (N-1) versions has been expanded to include N-2 versions: Microsoft Office Professional XP, Microsoft Office Small Business XP, and Microsoft Office Standard XP. When’s it effective?: Available now – the licenses launched worldwide in January 2010.

    POV: If there’s a compelling need to move to Office 2010 and Windows 7 and an Open Value Subscription is on the table, evista for sale, this represents a good incentive to upgrade to Microsoft Office 2010.




  • Rental Rights. What is it?: Rights for organizations to rent, Cytoxan price, lease, or outsource PC’s to third parties with qualifying Windows operating system or Microsoft Office system software.  Who’s eligible?: Open License, Select License, and Select Plus customers, cheap iressa online legally.   When’s it effective?: The program is effective from now till June 30th, 2010.

    POV: Based on current license rights, Purchase evista online, office equipment leasing companies, PC leasing companies and other businesses which provide PCs to operators of hotel and airport kiosks, internet cafés, and business centers, ordering epogen from canada, can not rent, lease or outsource the Microsoft software on the PCs to end users.  Microsoft began a program in January 2010 to offer these rental, Buy casodex without prescription, leasing, and outsourcing rights for these businesses.  The program modifies the licensing rights for this type of third party end user situation.  The rights are provided through a one-time license transaction.  The rights are non-transferable and endure for the term of the underlying software license or life of the hardware they are attached to.




  • Windows HPC Server 2008 Promotion. What is it?: Customers who purchase Windows Server HPC Edition operation system server license and Software Assurance (SA) packs can save up to 25%.  Who’s eligible? Buy casodex online cheap, : customers must be on Open License, Open Value, Select License, Select Plus, and Enterprise Agreements.  When’s it effective?: April 1, 2010 to June 30, 2010.

    POV: Microsoft’s been beefing up its maintenance programs.  Today’s SA packs include more than upgrade rights.  Services range from cold back ups for disaster recovery, home use programs, E-learning, new version rights, to spread payments.   Microsoft does not require SA with purchase.  Customers who seek maintenance should assess their business requirements first and then determine what features and packs within SA to select.  Make sure you only buy maintenance for what you need.




  • Open Value Level C 15% Discount. What is it?: A 15% discount for an initial Enterprise product order.  Who’s eligible?: Customers who have an Enterprise agreement for more than 250 desktops PC's governed by a company wide agreement   When’s it effective?: The program is effective from now till June 30th, 2010.

    POV: Interested customers should hurry as the general OV Level C program originally expired April 3rd, casodex online kopen, 2010 but has been extended to June 30th, 2010.  Customers must purchase from a value added reseller (VAR).




  • Simplify And Save: Discount For Renewal Into Open Value. Online cytoxan, What is it?:  Renewing customers can save up to 15% on Software Assurance for the entire duration of an Open Value agreement for all products (i.e. all three years).  Who’s eligible?:  Customers with SA renewable products on the Open Value price list qualify.  When’s it effective?: Until June 30, 2010.

    POV: Open Value agreements only make sense if a customer wants to commit to a 3-year time frame.  Benefits include anytime upgrades, a single agreement, cheap gleevec from canada, and the availability to move to client access licenses (CAL) instead of choosing between Small Business or Desktop Professional platforms.



The Bottom Line For The Customer - Many Promotions Expire Due To June 30th Fiscal Year End

As with any other software vendor, year end brings an end to promotions and a frenetic rush to meet quarterly and yearly forecasts.  If there's any lesson learned from this past year, Köpa rabatterade evista, vendors continue to incentivize promotions to grow maintenance revenue.  Microsoft is no exception as most promotions seek to increase customer base penetration.  Customers should pay close attention to how often upgrades, service requests, and license usage match with overall maintenance contracts.  Asses whether value has been achieved between the overall apps strategy and actual contract usage.  Keep an eye on reducing shelf ware and overall maintenance costs per employee.  And most of all focus on the ratio of business impact and cost of delivering IT services.

Your POV

What do you think of Microsoft's recent promotions?  Are you challenged trying to manage your Microsoft Licenses, comprar capecitabine de descuento. Do you find the licensing too simple or too complex?  Add your comments to the discussion or send on to rwang0 at gmail dot com or r at softwareinsider dot org and we’ll keep your anonymity, buy casodex online cheap.

Please let us know if you need help with your Microsoft and overall apps strategy and contract negotiations strategy.  Here’s how we can help:


  • Providing contract negotiations and software licensing support

  • Demystifying Microsoft licensing

  • Assessing SaaS and cloud

  • Evaluating Cloud integration strategies

  • Assisting with legacy ERP migration

  • Planning upgrades and migration

  • Performing vendor selection

  • Renegotiating maintenance


Related resources and links
20100428 Software Insider - R "Ray" Wang "News Analysis: Microsoft Licensing Update – April 2010"

20100222 Monday’s Musings: Why Users Should Preserve Their Third Party Maintenance Rights

20091008 Deal Architect – Vinnie Mirchandani “Third Party Maintenance Is Really 4 Decades Old”

20071120 News Analysis: Too Early to Call the Death of Third Party Maintenance

20090210 Tuesday’s Tip: Software Licensing and Pricing – Do Not Give Away Your Third Party Maintenance And Access Rights

20090709 Tuesday’s Tip: Do Not Bundle Your Support and Maintenance Contracts.

20090622 News Analysis: Infor Flex Reflects Proactive Maintenance Policy

20090516 News Analysis: Rimini Street Launches Third Party Maintenance for SAP

20090504 News Analysis: Oracle Waives Fees On Extended Support Offerings

20080909 Trends: What Customers Want From Maintenance And Support

20080215 Software Licensing and Pricing: Stop the Anti-Competitive Maintenance Fee Madness

20090428 News Analysis: SAP and SUGEN Make Progress on Enterprise Support

20090405 Monday’s Musings: Total Account Value, Halvalla gleevec apteekki, True Cost of Ownership, And Software Vendor Business Models

20090330 Monday’s Musings: It’s The Relationship, Stupid. (Part 2) – Stop Slashing The Quality Of Support And Maintenance

20090324 Tuesday’s Tips: Five Simple Steps To Reduce Your Software Maintenance Costs

20090223 Monday’s Musings: Five Programs Some Vendors Have Implemented To Help Clients In An Economic Recession

20081012 Monday’s Musings: 5 Steps to Restoring Trust in the Vendor – Customer Relationship

20091012 Research Report: Customer Bill of Rights – Software-as-a Service

20090912 News Analysis: Siemens Cancels SAP Maintenance Contract

20090910 Tuesday’s Tip: Note To Self – Start Renegotiating Your Q4 Software Maintenance Contracts Now, ordering casodex online.


Disclosure

Although we work closely with many mega software vendors, we want you to trust us more.  Microsoft is currently a retainer client of Altimeter Group but  not a client of Insider Associates, Cheap epogen without prescription, LLC.  For the full disclosure policy please refer here.

Copyright © 2010 R Wang and Insider Associates, LLC. All rights reserved.

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Order Gleevec

Published on May 11, 2010 by R "Ray" Wang

Apps Strategy Options Abound And Organizations Need Accurate Comparison Methodologies

Recent inquiries from blog readers and client engagements highlight a growing need to compare the cost of apps strategies.  Common comparison scenarios often include:


  • SaaS versus on-premise

  • Upgrade versus customization

  • Single instance versus two-tier

  • Vendor maintenance versus third party options

  • Custom apps versus packaged apps


Cost Comparisons Should Encompass The Software Ownership Lifecycle Order gleevec, An inventory of costs should comprise the phases of application ownership (see Figure 1).  License fees, implementation, and maintenance often define the most common costs.  However, additional factors by phase should include:

  • Phase 1 - Selection. Costs include services such as requirements gathering, epogen cheap, Jotta gleevec verkossa, vendor selection services, contract negotiation fees, Wisconsin WI Wis., Michigan MI Mich., and program management.

  • Phase 2 - Implementation. Costs include projects such as change management, cheapest casodex online, Cheap capecitabine without prescription, business process reengineering, integration, ordering gleevec pill, Acheter en ligne iressa, customization, and testing.

  • Phase 3 - Adoption, Delaware DE Del.. Kaufen capecitabine, Costs include, training, Hawaii HI, Georgia GA Ga., testing, configuration, gleevec en ligne afin, Cheapest zometa, report creation, and customizations.

  • Phase 4 - Optimization, billiga cytoxan apotek. Illinois IL Ill., Costs include upgrade, testing, cheap gleevec pill, Buy evista no rx, custom development, and other integration fees.

  • Phase 5 - Renewal, capecitabine for sale. Costs include third party maintenance, management, and vendor selection.

Figure 1, order gleevec. Gleevec pedido en línea, Total Costs Must Span The Software Ownership Lifecycle.

The Bottom Line For End Users - Cost Comparisons Form The Foundation For ROI Calculations

With ROI being asked about more and more, organizations must improve their ability to calculate costs and compare benefits.  Total ownership costs provide one half of the ROI equation, New York NY N.Y.. Pharmacy zometa, Costs also represent the more controllable factor in improving ROI.  Accurate inventory of costs will provide organizations with the transparency required to conduct apps strategy projects and assess the impact of a technology's benefit.

Your POV

Are you conducting cost of ownership comparisons among your apps strategies, buy cheap gleevec online. Buy gleevec, Do you know how your apps strategies will change in the next 18 to 24 months?  Add your comments to the discussion or send on to rwang0 at gmail dot com or r at softwaresinsider dot org and we’ll keep your anonymity.

Please let us know if you need help with your overall apps strategy.  Here’s how we can help:


  • Order gleevec, Assessing apps strategies (e.g. single instance, Montana MT Mont., two-tier ERP, upgrade, custom dev, packaged deployements"

  • Evaluating SaaS/Cloud integration strategies

  • Assisting with legacy ERP migration

  • Planning upgrades and migration

  • Performing vendor selection

  • Providing contract negotiations and software licensing support


Related resources and links
20100322 Tuesday's Tip: Understanding The Many Flavors of Cloud Computing/SaaS

20100302 Tuesday's Tip: When To Go With A Two-Tier ERP Strategy

20100222 Monday’s Musings: Why Users Should Preserve Their Third Party Maintenance Rights

20090210 Tuesday’s Tip: Software Licensing and Pricing – Do Not Give Away Your Third Party Maintenance And Access Rights

20090709 Tuesday’s Tip: Do Not Bundle Your Support and Maintenance Contracts.

20091222 Tuesday’s Tip: 10 Cloud And SaaS Apps Strategies For 2010

20091208 Tuesday’s Tip: 2010 Apps Strategies Should Start With Business Value

20091102 Best Practices: Lessons Learned In What SMB’s Want From Their ERP Provider

20091006 Tuesday’s Tip: Why Free Software Ain’t Really Free

20090504 News Analysis: Oracle Waives Fees On Extended Support Offerings

20080909 Trends: What Customers Want From Maintenance And Support

20080215 Software Licensing and Pricing: Stop the Anti-Competitive Maintenance Fee Madness

20090405 Monday’s Musings: Total Account Value, True Cost of Ownership, And Software Vendor Business Models

20090324 Tuesday’s Tips: Five Simple Steps To Reduce Your Software Maintenance Costs

20090223 Monday’s Musings: Five Programs Some Vendors Have Implemented To Help Clients In An Economic Recession

20091012 Research Report: Customer Bill of Rights – Software-as-a Service

20090910 Tuesday’s Tip: Note To Self – Start Renegotiating Your Q4 Software Maintenance Contracts Now.


Copyright © 2010 R Wang and Insider Associates, LLC. All rights reserved.

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Buy Evista No Prescription

Published on April 28, 2010 by R "Ray" Wang

Welcome To The First Of A Series Of Posts On Microsoft Licensing Updates. Buy evista no prescription, Given the vast array of Microsoft products and licensing categories, an organization may often feel overwhelmed by Microsoft's policies.  While there may be some complexity, these series of posts are designed to provide up to date commentary and analysis on new programs as they become available.

Product And Program News


  • Price Increase For Office Professional Plus 2010. What is it?:  Microsoft increases Office Professional Plus 2010 by 5%.  Who's impacted?: Customers with Professional Desktop and Professional Desktop with Microsoft Desktop Optimization Pack (MDOP) pricing.  Suite pricing increases between 3 and 4%.  When's it effective?: This program begins May 1st, buy generic iressa, 2010.

    Point Of View (POV): The recent price increase may be the result of revenue capture for new features in Communicator, New Hampshire NH N.H., Infopath, and Sharepoint Workspace.  The good news - Office Professional Plus 2010 includes the additional features of Office Enterprise 2007.  The current Office Professional Plus list price with the price increase is still lower than the list price of Office Enterprise 2007.  For those who paid less than list for Office Enterprise 2007, they should look at other VLP programs for bundling discounts to offset this price increase.




  • Microsoft Business Productivity Online Suite (BPOS) Goes Global, Montana MT Mont.. What is it?: 17 new markets and 39 countries and regions gain BPOS.  BPOS includes E-mail and calendar, Discount iressa, email coexistence and migration tools, document collaboration and workspaces, web conferencing, epogen online kopen, Microsoft Online Services Administration Center, Zometa farmacia a buon mercato, and Microsoft Online Services Sign In Application. Who's eligible?: All customers. When's it effective?: This program starts April 14, 2010.

    POV: The new offering shows Microsoft's commitment to pushing out its Cloud initiatives.  At Microsoft Convergence, Stephen Elop stated that more than 90% of R&D will be focused on cloud services.  Customers on BPOS-D gain Office Communications Online, Arkansas AR Ark., giving them Voice capabilities in the cloud.




  • Academic Volume Licensing Programs Gain Electronic Software Distribution (ESD). Tennessee TN Tenn., What is it?: Customers can download software over the Internet. Who's eligible?: Customers on Campus and School Agreement (CASA) with Faculty and Staff at Home rights or  Student Option; and Select License/Select Plus for Academic with Faculty and Staff Work at Home rights or Student Select and Student Select Plus.  When's it effective?: North America and EMEA customers gain ESD now.  Latin America expected in May 2010.  APAC estimated date is Q1 FY11.

    POV: Eligible customers should take advantage of this program to avoid the headaches of managing physical software delivery.  Customers can also benefit from the tax free provisions of Internet distribution of software.




  • Microsoft GeoSynth Launch. What is it?: The off-line version of the PhotoSynth platform will be available in a subscription based pricing format for Specialty Server configuration based on users and a single-user desktop version. Who's eligible?:  Customers on Volume Licensing programs for Campus and School Agreements, Enterprise Agreements, Open Value, cheapest gleevec price, Open Value Subscription, Billig evista apotek, Select Agreements, and US Government. When's it effective?: This program starts May 1, 2010.

    POV: The subscription pricing program makes sense for users testing out the off line product.  Longer term, αγοράζουν φτηνά gleevec, institutional customers may want to seek other pricing options such as perpetual license, Buy gleevec without prescription, perpetual license with upgrade rights, and enterprise agreements.



Microsoft Promotions Update

The following are new promotions that have been introduced


  • Windows HPC Server 2008 Promotion. What is it?: customers who purchase Windows Server HPC Edition operation system server license and Software Assurance (SA) packs can save up to 25%.  Who's eligible?: customers must be on Open License, Open Value, Select License, Select Plus, and Enterprise Agreements.  When's it effective?: April 1, 2010 to June 20, 2010.

    POV: Microsoft's been beefing up its maintenance programs.  Today's SA packs include more than upgrade rights.  Services range from cold back ups for disaster recovery, home use programs, E-learning, new version rights, to spread payments.   Microsoft does not require SA with purchase.  Customers who seek maintenance should assess their business requirements first and then determine what features and packs within SA to select.  Make sure you only buy maintenance for what you need.



The following promotions are now extended past June 30, 2010:

  • Open Value Subscription Expanded Up to Date.  What is it?: Upgrade to Microsoft Office 2010 or Windows 7 for customers who sign a new Open Value Subscription or Open Value Subscription for Government agreement.  Who's eligible?: The Open Value Subscription program up-to-date promotion for existing desktop platform licenses of current (N) and previous (N-1) versions has been expanded to include N-2 versions: Microsoft Office Professional XP, Microsoft Office Small Business XP, and Microsoft Office Standard XP, buy evista no prescription. When's it effective?: Available now - the licenses launched worldwide in January 2010, φτηνές φαρμακείο capecitabine.

    POV: If there's a compelling need to move to Office 2010 and Windows 7 and an Open Value Subscription is on the table, Kjøp Discount gleevec, this represents a good incentive to upgrade to Microsoft Office 2010.




  • Rental Rights. What is it?: Rights for organizations to rent, lease, order epogen online legally, or outsource PC's to third parties with qualifying Windows operating system or Microsoft Office system software.  Who's eligible?: Open License, Cheap zometa online without prescription, Select License, and Select Plus customers.   When's it effective?: The program is effective from now till June 30th, farmacia gleevec barato, 2010.

    POV: Based on current license rights, Maine ME Me., office equipment leasing companies, PC leasing companies and other businesses which provide PCs to operators of hotel and airport kiosks, internet cafés, Massachusetts MA Mass., and business centers, Oregon OR Ore., can not rent, lease or outsource the Microsoft software on the PCs to end users.  Microsoft began a program in January 2010 to offer these rental, leasing, cheap capecitabine online cheap, and outsourcing rights for these businesses.  The program modifies the licensing rights for this type of third party end user situation.  The rights are provided through a one-time license transaction.  The rights are non-transferable and endure for the term of the underlying software license or life of the hardware they are attached to.



The following promotion is now extended past September 30, Buy arimidex without prescription, 2010:

  • Forefront Online Protection for Exchange. What is it?: Customers can receive up to a 30 percent savings on Forefront Online Protection for Exchange per-device and per-user monthly subscription licenses.  Who's eligible? Buy evista no prescription, :  Open Value, Microsoft Open Value Subscription, Microsoft Select License, Microsoft Select Plus, Microsoft Enterprise Agreement, Microsoft Enterprise Subscription Agreement, Microsoft Campus Agreement, and Microsoft School Agreement customers.   When's it effective?: The program is effective from now till September  30th, 2010.

    POV: Microsoft continues to seek additional revenue sources via its Microsoft Online Services division, where to buy cheap casodex. This offer makes sense for customers who are looking for a hosted solution to protect from spam, Comprare epogen sconto, to catch phishing scams, to enforce policies, and to deliver disaster recovery.  While other services may be more comprehensive, cheap arimidex online cheap, Forefront Online Protection provides a suite approach to a common problem with Exchange.



The following are promotions ending on April 30th, 2010:

  • Microsoft Office System Software Assurance Renewal. What is it?:  Discounts on SA renewals for Microsoft Office Enterprise 2007, Microsoft Office Professional Plus 2007, Microsoft Office Standard 2007, and the Microsoft Professional Desktop Platform.  Who's eligible?: Open Value, Select License, and Select Plus customers. When's it effective?: This program ends April 30th.

    POV:     Microsoft's been beefing up its maintenance programs.  Today's SA packs include more than upgrade rights.  Services range from cold back ups for disaster recovery, home use programs, E-learning, new version rights, to spread payments.   Microsoft does not require SA with purchase.  Customers who seek maintenance should assess their business requirements first and then determine what features and packs within SA to select.  Make sure you only buy maintenance for what you need.



  • Windows 7 Professional Upgrade, buy evista no prescription. What is it?: Upgrades to Windows 7 Professional operating system—with or without Microsoft Software Assurance for Volume Licensing—and Windows 7 Professional with the Microsoft Desktop Optimization Pack (MDOP) for Software Assurance upgrade licenses when acquired with Software Assurance (at full price).   Who's eligible?:  Open License, Open Value, Select License, and Select Plus customers with qualifying Windows desktop operating system licenses.  When's it effective?: This program ends April 30th.

    POV: This program should be considered for those who paid full price for SA in order to capture full ROI on existing agreements



The Bottom Line For The Customer - A Good Navigator Can Demystify The Complexity In Microsoft Licensing

Though Microsoft continues to make strides in simplifying its software licensing policies, massive adoption by all parts of an organization often require greater coordination and up to date information.  Customers gain time to value when working with an expert who has both an understanding of Microsoft's product strategy and licensing practices.  Software contract negotiations must tie back to both organizational and application strategy.

Your POV

What do you think of Microsoft's recent promotions?  Are you challenged trying to manage your Microsoft Licenses. Do you find the licensing too simple or too complex?  Add your comments to the discussion or send on to rwang0 at gmail dot com or r at softwaresinsider dot org and we’ll keep your anonymity.

Please let us know if you need help with your overall apps strategy and contract negotiations strategy.  Here’s how we can help:


  • Demystifying Microsoft licensing

  • Assessing SaaS and cloud

  • Evaluating Cloud integration strategies

  • Assisting with legacy ERP migration

  • Planning upgrades and migration

  • Performing vendor selection

  • Providing contract negotiations and software licensing support


Related resources and links
20100606 Software Insider – R “Ray” Wang “News Analysis: Microsoft Licensing Update – May/June 2010″

20100222 Monday’s Musings: Why Users Should Preserve Their Third Party Maintenance Rights

20091008 Deal Architect – Vinnie Mirchandani “Third Party Maintenance Is Really 4 Decades Old”

20071120 News Analysis: Too Early to Call the Death of Third Party Maintenance

20090210 Tuesday’s Tip: Software Licensing and Pricing – Do Not Give Away Your Third Party Maintenance And Access Rights

Buy evista no prescription, 20090709 Tuesday’s Tip: Do Not Bundle Your Support and Maintenance Contracts.

20090622 News Analysis: Infor Flex Reflects Proactive Maintenance Policy

20090516 News Analysis: Rimini Street Launches Third Party Maintenance for SAP

20090504 News Analysis: Oracle Waives Fees On Extended Support Offerings

20080909 Trends: What Customers Want From Maintenance And Support

20080215 Software Licensing and Pricing: Stop the Anti-Competitive Maintenance Fee Madness

20090428 News Analysis: SAP and SUGEN Make Progress on Enterprise Support

20090405 Monday’s Musings: Total Account Value, True Cost of Ownership, And Software Vendor Business Models

20090330 Monday’s Musings: It’s The Relationship, Stupid. (Part 2) – Stop Slashing The Quality Of Support And Maintenance

20090324 Tuesday’s Tips: Five Simple Steps To Reduce Your Software Maintenance Costs

20090223 Monday’s Musings: Five Programs Some Vendors Have Implemented To Help Clients In An Economic Recession

20081012 Monday’s Musings: 5 Steps to Restoring Trust in the Vendor – Customer Relationship

20091012 Research Report: Customer Bill of Rights – Software-as-a Service

20090912 News Analysis: Siemens Cancels SAP Maintenance Contract

20090910 Tuesday’s Tip: Note To Self – Start Renegotiating Your Q4 Software Maintenance Contracts Now.


Copyright © 2010 R Wang and Insider Associates, LLC. All rights reserved.

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Buy Cheap Evista Online

Published on April 13, 2010 by R "Ray" Wang

Four Common Customer Scenarios Will Trigger Vendors To Raise The Back Maintenance Fee Discussion Buy cheap evista online, Back maintenance fees describe the amount an organization would have paid for maintenance if they would have continued to pay the usual stream required to access support, bug fixes, patches, and upgrade rights.  As economic conditions have worsened, many organizations have turned to self-support, third party maintenance (3PM), or dropped support.  Discussions with 43 enterprise software customers reveal four common scenarios (see Figure 1):


  1. Scenario 1: Self supporting customers looking to upgrade to next release. Order zometa online cheap, Customers (44.19% n=19/43) in these scenarios typically run mature systems and are in businesses that do not face dynamic change .  They stopped paying maintenance years ago and rarely make major changes to the system.
    Catalyst:  Something happens in the business and the need to upgrade arises.
    Typical vendor response:     Upgrades can only be provided to customers who pay for maintenance.  Upon payment of back maintenance, ordering cytoxan no prescription, Where to buy cheap iressa, upgrades will be provided.  In some cases, vendors also levies a penalty.

  2. Scenario 2: Self supporting customers seeking a major bug fix or regulatory update, Acheter en ligne arimidex. Comprar evista de descuento, Organizations (27.91% n=12/43) in this dynamic have self-supported for years without incident but run into scenarios where their own teams can not resolve an issue.
    Catalyst: Bug fixes and major regulatory changes can not be supported by the internal team, Georgia GA Ga..
    Typical vendor response: Bug fixes and regulatory updates can only be provided to customers who pay for maintenance.  Upon payment of back maintenance, patches and regulatory updates will be provided.  In some cases, vendor also levies a penalty.

  3. Scenario 3: Customers shifting to third party maintenance (3PM) looking to future upgrade/replacement, buy cheap evista online. Generic casodex, Those customers (16.28% n=7/43) who move to a third party maintenance provider and give up future upgrade rights often face threats from sales people that they will have to "pay dearly" if they plan to come back  to the vendor.
    Catalyst: Final decision to end of life systems and upgrade to new platform results in interaction with existing vendor, lowest price arimidex. Ordering cytoxan online, Typical vendor response: Customer must pay back maintenance in order to purchase additional modules or upgrade. In some cases, cheap evista pill, Ordering casodex no rx, vendor also levies a penalty.

  4. Scenario 4: Customers not paying for maintenance with license contracts. Buy cheap evista online, More and more customers (11.63% n = 5/43) in newer areas such as CRM no longer pay for maintenance and support past the first year.  With replacements every 4 to 5 years for CRM, some customers achieve a better ROI by avoiding the 5 years of maintenance.  Why?  Five years of maintenance at 20% is equivalent to the cost of the original license.   Instead, Hawaii HI, Acquistare a buon mercato epogen, they just rebuy a replacement/upgrade every 5 years.
    Catalyst:  Replacement and full rebuy of new system, evista kopen. Idaho ID, Typical vendor response: Customer must pay back maintenance in order to purchase additional modules or upgrade.  In some cases, vendor also levies a penalty.


Figure 1, För capecitabine online. Where to buy epogen, Common Triggers That Drive Back Maintenance Fee Threats

screen-shot-2010-04-13-at-125226-pm


Customers Often Have More Leverage Than They Realize

Most organizations fear that vendors will carry out threats to charge back maintenance.   Those vendors who subsidize license fees with maintenance to maximize Total Account Value (TAV) often threaten customers the most.  Many organizations will cave-in to demands.  Do not cave-in!  In almost every scenario, expert contract negotiations often result in win-win propositions for both the customer and the vendor for a few reasons:


  • Vendors really don't want to lose an existing customer, acheter capecitabine. Despite the threats from vendors, customers who self support, move to third party maintenance (3PM), or opt out of support, find themselves with significant leverage.  Free of the vendor, organizations in this scenario can make a clean decision because the technology typically is outdated, the cost of upgrade is close to the cost of reimplementation, and the organization has entered a new buying cycle.  If a current vendor wants a customer to pay back maintenance on top of the new license fees, that vendor will find themselves at a price disadvantage with a newer alternative.  Most vendors would rather win your business than lose a customer over back maintenance fees.

  • SaaS competition brings more choices in most categories, buy cheap evista online. Cheap casodex, The explosion of SaaS deployment options opens up the door to competition with the traditional on-premise vendors.  In most cases, there are enough viable options to add  competitive pressures.  SaaS competitors can transcend existing platforms allowing for more choice in new markets.  Organizations should introduce SaaS vendors into short lists in decisions to replace or add additional functionality to existing systems.  Competition often results in the vendor backing down on their back maintenance fee threat.

  • Most customers have not bundled their service contracts. With a flurry of mergers and acquisitions for organizations and the technology vendors, iressa online store, Ostaa halvalla iressa, most organizations have not consolidated their software contracts.  Separate agreements give organizations significant leverage when dealing with vendors because organizations can choose which applications and solutions to cut maintenance on.  This power to slice and dice among the contracts provides tremendous negotiation advantage and a strong check and balance with vendors.  Do not bundle your maintenance contracts unless significant advantages exist in new terms and conditions.


The Bottom Line For Users - Software Market Remains A Competitive Buyers Market For Now

Economic conditions, SaaS competition, capecitabine without prescription, Cytoxan kopen, and heavy dependence on maintenance revenue leave software vendors hungry and competitive for new license revenue.  In markets with SaaS competition, customers continue to win concessions in license and maintenance fee reductions.  Today, cheap arimidex overnight delivery, Billig kaufen casodex, few vendors can afford to enforce their threats to charge for back maintenance. With a high likelihood that current conditions will continue, its would be unlikely to assume that vendors would give up the opportunity to win license revenue by charging for back maintenance.  Work with a contract negotiations expert with applications strategy experience for the best results.  Avoid contract negotiators who do not understand vendor product road maps or hide behind revenue recognition excuses.

Your POV

Has your vendor threatened back maintenance?  Should you have rights to Third Party Maintenance (3PM) ?  Do you feel its okay for your vendor to prevent you from access?  What's a fair amount to pay for maintenance?  Add your comments to the discussion or send on to rwang0 at gmail dot com or r at softwaresinsider dot org and we’ll keep your anonymity.

Please let us know if you need help with your contract negotiations and maintenance renegotiation.  Here’s how we can help:


  • Assistance with vendor threats of back maintenance

  • Crafting your next gen apps strategy

  • Contract negotiations support

  • Free market evaluation to identify contract cost savings


Related resources and links

Take the new and improved survey on 3rd party maintenance


20100222 Monday's Musings: Why Users Should Preserve Their Third Party Maintenance Rights

20091008 Deal Architect - Vinnie Mirchandani “Third Party Maintenance Is Really 4 Decades Old”

20071120 News Analysis: Too Early to Call the Death of Third Party Maintenance

20090210 Tuesday’s Tip: Software Licensing and Pricing - Do Not Give Away Your Third Party Maintenance And Access Rights

20090709 Tuesday’s Tip: Do Not Bundle Your Support and Maintenance Contracts.

20090622 News Analysis: Infor Flex Reflects Proactive Maintenance Policy

20090516 News Analysis: Rimini Street Launches Third Party Maintenance for SAP

20090504 News Analysis: Oracle Waives Fees On Extended Support Offerings

20080909 Trends: What Customers Want From Maintenance And Support

20080215 Software Licensing and Pricing: Stop the Anti-Competitive Maintenance Fee Madness

20090428 News Analysis: SAP and SUGEN Make Progress on Enterprise Support

20090405 Monday’s Musings: Total Account Value, True Cost of Ownership, And Software Vendor Business Models

20090330 Monday’s Musings: It’s The Relationship, Stupid. (Part 2) - Stop Slashing The Quality Of Support And Maintenance

20090324 Tuesday’s Tips: Five Simple Steps To Reduce Your Software Maintenance Costs

20090223 Monday’s Musings: Five Programs Some Vendors Have Implemented To Help Clients In An Economic Recession

20081012 Monday’s Musings: 5 Steps to Restoring Trust in the Vendor - Customer Relationship

20091012 Research Report: Customer Bill of Rights - Software-as-a Service

20090912 News Analysis: Siemens Cancels SAP Maintenance Contract

20090910 Tuesday’s Tip: Note To Self - Start Renegotiating Your Q4 Software Maintenance Contracts Now.


Copyright © 2010 R Wang and Insider Associates, LLC. All rights reserved.

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Order Epogen No Prescription

Published on March 8, 2010 by R "Ray" Wang

Who Says Support Has To Be Bundled With Maintenance? Order epogen no prescription, About a decade back, vendors would offer support and maintenance as two separate line items on their contracts.  Support would run about 5 to 10% the license fee and so would maintenance.  Keep in mind, average support and maintenance fees were under 15% back then.  Here's a quick primer on what was covered:


  • Maintenance.  Traditional areas include basic bug fixes, functional and performance enhancements, upgrades, backward compatibility, and legislative and regulatory updates.

  • Support.  Most requests fall in the technical support category.  Support cases typically include installation issues, integration questions, third product compatibility, and complex scenario resolutions.


Today, almost every vendor in the enterprise apps world (i.e. Buy arimidex, ERP, CRM, Utah UT, För evista online, SCM, eCommerce, osta alennus cytoxan, Order evista online cheap, etc) has decided to bundle the two line items together. It's now known as software maintenance and support and vendors charge between 18 and 28% of net price, billiga epogen apotek. Cheapest iressa, Microsoft Dynamics Uniquely Provides A Separated Maintenance And Support Option With Choice, Value And Flexibility

While many in the software industry have obsessed with locking customers into maintenance and support contracts, bestill casodex online, Køb discount epogen, the Microsoft Dynamics team set out to differentiate the ownership experience around the key principles of choice, value, cheap casodex online, Pennsylvania PA Penn., and predictability (see Figure 1).


  • Choice.  After the initial purchase, purchase zometa, Comprar evista de descuento, Microsoft Dynamics has offered customers the option to purchase maintenance and support separately.  This is unique to the industry for three reasons because customers:

    1. Choose whether or not to buy maintenance.

    2. Determine who they go to for support.

    3. Separate the technical support from the maintenance decision.





  • Value.  Microsoft's maintenance plan bundles a series of customer friendly services that deliver value.  The include

    1. Unlimited acccess to eLearning.  Customers can get to any course at any time with their maintenance dollar.  There's no requirement for expensive week long training academies.

    2. 24 hour self-service support. Microsoft's invested in its self support community and has 1000 new users a month with 30,000 self-help posts to date.  Most questions can be addressed in the discussion forum or directly by an expert.

    3. 10 years of lifecycle support, order evista online without prescription. Most vendors provide a 5 year plan with escalating costs in the 6th and 7th years.  10 years represents a reasonable life cycle for ERP.





  • Predictability.  Along with the 10 years of lifecycle support, Microsoft Dynamics will use the original purchase price as the basis of calculating future maintenance fees.  Users must stay current on enhancements to qualify.


Figure 1: Microsoft Dynamics' Delivers Choice and Value In Its Support And Maintenance Offerings

.  screen-shot-2010-03-08-at-10320-am


The Bottom Line - Users Should Demand A Split In Maintenance And Support

Now's the time to seek options in maintenance.  Shelfware reduction, third party maintenance (3PM), and contract re negotiations should provide some relief at the business level.   However, decoupled maintenance from support options opens up the customer base to internal and third party options.  Sticking with maintenance and not support may prove to be the best value (i.e, order epogen no prescription. Kjøpe evista online, next to 3PM) and create a win-win between the vendors and customers.

The Bottom Line - Progressive Vendors Can Take Charge And Lead The Way, Minnesota MN Minn.. New Jersey NJ N.J.,

Software vendors must reexamine their offerings to understand what customers need.  Should economic conditions worsen, more third party maintenance (3PM) options will emerge and force pricing pressures against today's tired models.  Vendors must take action by phasing in or offering tiered maintenance offerings and minimal support

Your POV

Are you a Microsoft Dynamics customer?  Did you unbundle support from maintenance?  Are you looking at options to compare the vendors?  We'd love to hear your point of view.   Please post or send on to rwang0 at gmail dot com or r at softwaresinsider dot org and we’ll keep your anonymity, Idaho ID. Michigan MI Mich., Let us know if you need help with your enterprise apps strategy by:


  • Conducting an ROI on 3rd party maintenance options

  • Identifying cost reduction opportunities

  • Renegotiating your software contracts

  • Improving innovation via SaaS and other deployment options


Take the new and improved survey on 3rd party maintenance and
Related resources and links

20091008 Deal Architect - Vinnie Mirchandani "Third Party Maintenance Is Really 4 Decades Old"

20071120 News Analysis: Too Early to Call the Death of Third Party Maintenance

20090210 Tuesday's Tip: Software Licensing and Pricing - Do Not Give Away Your Third Party Maintenance And Access Rights

20090709 Tuesday's Tip: Do Not Bundle Your Support and Maintenance Contracts.

20090622 News Analysis: Infor Flex Reflects Proactive Maintenance Policy

20090516 News Analysis: Rimini Street Launches Third Party Maintenance for SAP

20080909 Trends: What Customers Want From Maintenance And Support

20080215 Software Licensing and Pricing: Stop the Anti-Competitive Maintenance Fee Madness

20090428 News Analysis: SAP and SUGEN Make Progress on Enterprise Support

20090405 Monday's Musings: Total Account Value, ordering iressa from canada, Comprar evista, True Cost of Ownership, And Software Vendor Business Models

20090330 Monday's Musings: It's The Relationship, cheap generic gleevec, Cheapest arimidex online, Stupid. (Part 2) - Stop Slashing The Quality Of Support And Maintenance

20090324 Tuesday's Tips: Five Simple Steps To Reduce Your Software Maintenance Costs

20090223 Monday's Musings: Five Programs Some Vendors Have Implemented To Help Clients In An Economic Recession

20081012 Monday's Musings: 5 Steps to Restoring Trust in the Vendor - Customer Relationship

20091012 Research Report: Customer Bill of Rights - Software-as-a Service

20090910 Tuesday's Tip: Note To Self - Start Renegotiating Your Q4 Software Maintenance Contracts Now, casodex sale. Order iressa online without prescription,

20090602 Tuesday’s Tip: Now’s The Time To Consider SaaS Software Escrows


Copyright © 2010 R Wang and Insider Associates, LLC. All rights reserved.

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Buy Epogen

Published on October 12, 2009 by R "Ray" Wang

Connect.  Collaborate.  Innovate. Buy epogen, Welcome to the first of many Altimeter Group research reports.  Before you dive deep into the Customer Bill of Rights: Software-as-a-Service report, we wanted to share with you a bit about the research process and how we work within the community. Ordering cytoxan online cheap,


  • Connect.  We strive to bring new people together and share our knowledge.  Knowledge has no value unless others can put it to use.

  • Collaborate.  We believe in open collaboration with the market and ecosystem of thought leaders, influencers, αγοράσετε evista, Ordering arimidex online cheap, solution providers, and implementation experts.  In collaboration do we foster new relationships and opportunities to solve client problems.

  • Innovate.  We are thinking about what's next.  SaaS deployments and web-based solutions represent the future and we'll be looking for the next set of innovations.


Customer Bill of Rights - Software-as-a Service

Enjoy this report, ordering gleevec online. Buy generic epogen, It's been placed in Scribd for shared use.

AG Customer Bill of Rights - SaaS - Live

Use, Maine ME Me.. Comprare evista sconto, Share. Remix.
Creative Commons License
Customer Bill of Rights: Software as a Service by R "Ray" Wang is licensed under a Creative Commons Attribution-Share Alike 3.0 United States License, buy epogen.
Based on a work at blog.softwareinsider.org, kjøpe billig casodex. Indiana IN Ind., Permissions beyond the scope of this license may be available at http://blog.softwareinsider.org.

Continue The Discussion On Linked IN

We've crepic_logo_119x32ated a group that you can join now that will carry the conversation further.  Sign up now and stay tuned for when the report goes out.  Look for more Bill of Rights to come. Customer Bill of Rights

Your POV.

Want to be part of the collaborative research process?  Got ideas for topics that should be reports?  Feel free to post your comments here or send me an email at rwang0 at gmail dot com or r at softwareinsider dot org, cheap gleevec. Maine ME Me.,

Copyright © 2009 R Wang. All rights reserved.

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Order Zometa

Published on October 8, 2009 by R "Ray" Wang

This post has been cross posted on the Enterprise Advocates blog

A New Way Of Creating Research - Collaborative Input And Review Order zometa, Some time early next week, we (i.e. Altimeter Group's Jeremiah Owyang and I) will be publishing a Customer Bill of Rights - Software-as-a-Service.  Through the generous input of 57 collaborators and organizations, kopen goedkope cytoxan, New York NY N.Y., this document will serve as a reference, checklist, Connecticut CT Conn., Acquistare a buon mercato gleevec, and point of discussion with SaaS vendors for prospects and clients who have made the decision to begin a SaaS deployment.

Why A Customer Bill of Rights for SaaS, casodex ordine on-line. Kentucky KY Ky.,
SaaS deployments have entered the heart of the business and now deserve to be treated with all the rigor and due diligence of on-premise licensed software. Client - vendor relationships in SaaS are perpetual and it is imperative that these agreements provide a chance for a new slate, köpa billiga capecitabine. CIO's, CMO's, LOB execs, procurement managers, and other organizational leads should ensure that the mistakes they made in licensed software aren't blindly carried over, order zometa. Billig iressa apotek, The SaaS Bill of Rights (BoR) provides a tool for clients and vendors to change the tenor of contract negotiations from subservient to equal partnership.  Though not all these rights may be provided by the SaaS vendors today, these rights represent the best practices in over 250 SaaS contracts and reflect the general spirit and intent of most SaaS vendor's executive management teams, köpa rabatterade capecitabine. Billige zometa Apotheke, Thanks To Creative Commons For A Great Legal Platform For Collaboration

88x31 Creative Commons is a nonprofit corporation dedicated to making it easier for people to share and build upon the work of others, consistent with the rules of copyright.  They provide free licenses and other legal tools to mark creative work with the freedom the creator wants it to carry, buy cheap evista, Bestill arimidex online, so others can share, remix, zometa kopen, Ordering zometa from canada, use commercially, or any combination thereof.  We'll be setting up the license as a Creative Commons | Attribution| Shared Alike.  This means anyone can remix, Louisiana LA, Iressa for sale, tweak, and build upon this work even for commerciadonate-banner-skinnyl reasons, ordering arimidex online, Tennessee TN Tenn., as long as they credit us and license their new creations under the identical terms. This license is often compared to open source software licenses, cheap gleevec online legally. Cheap evista, All new works based on this one will carry the same license, so any derivatives will also allow commercial use.   If you get a moment, acheter cytoxan discount, Where to buy epogen, please donate to these guys.

Props To Collaboration And Great Ecosystem Input Order zometa, The Customer Bill of Rights: Software-as-a-Service report could not have been produced without the generous input from these individual influencers and the following vendors who have shown a keen interest in transforming the client-vendor relationship. Please keep in mind, buy gleevec overnight delivery, Arizona AZ Ariz., input into this document does not represent a complete endorsement of these rights in total by the individuals or vendors listed in this report.


The Thanks List: Star Influencer And Guru Inputs
Nenshad Bardoliwalla
Naomi Bloom, order evista from canada, Bloom and Wallace
Kevin Dobbs, Montclair Advisors
Bob Evans, TechWeb
Dennis Howlett, Enterprise Irregulars
Phil Fersht, Horses For Sources
Christian Gherorghe
Paul Greenberg, The 56 Group
James Governor, Red Monk
Erin Kinikin
Esteban Kolsky
Amy Konary, IDC
Michael Krigsman, Asuret
Frank Scavo, Computer Economics
Josh Weinberger, CRM Magazine


The Thanks List: SaaS and Solution Vendor Input

Agresso
Appiro
Boomi
Blue Wolf
Cisco Systems
CODA
Demand Media
Epicor
Everest Software
Flexera
GetSatisfaction
HelpStream
IBM
Infor
Informatica
Infosys
Intacct
Intuit
Jive Software
KickApps
Lithium
M-Factor
Microsoft
Mzinga
NetSuite
Panaya Inc
Patni
Pervasive Software
RightNow Technologies
Rimini Street
Salesforce.com
SAP
Social Text
SoftBrands
SuccessFactors
Sugar CRM
Telligent
Tenrox
Ultimate Software
UserVoice
VMWare
Workday


Continue The Discussion On Linked IN

We've crepic_logo_119x32ated a group that you can join now that will carry the conversation further.  Sign up now and stay tuned for when the report goes out.  Look for more Bill of Rights to come. Customer Bill of Rights


Your POV.

Want to be part of the collaborative research process?  Got ideas for topics that should be reports?  Feel free to post your comments here or send me an email at rwang0 at gmail dot com or r at softwareinsider dot org.

Copyright © 2009 R Wang. All rights reserved.

.

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News Analysis: Oracle Waives Fees On Extended Support Offerings

Published on May 4, 2009 by R "Ray" Wang
Oracle President Charles Phillips pleasantly surprised Oracle Applications User Group (OAUG) Collaborate 09 attendees this morning during his keynote with the decision to waive Extended Support fees for a number of product lines through 2010 and 2011. As customers and prospects face one of the worst global economic crises, proactive relief on support and maintenance fees could not come at a better time.  Summary details of the program can be found in Figure 1.
Figure 1. Oracle's Revised Support Policies

Oracle's New Support Offerings

(Source: Oracle Corporation)

Proactive change in support offering creates a win-win Oracle's move to address the support issue may stem from a variety of reasons but the main focus centers around improving the vendor-client relationship for a few reasons:
  • Responding to the global economic crisis.  Oracle has taken the initiative in listening to customers, partners, and industry watchers about customer reactions to the escalating costs of software maintenance.  Oracle's Applications Unlimited and Lifetime Support Programs have been successful in retaining acquired customers and have shown customers that acquisitions need not be slash and burn with minimal reinvestment.
  • Providing more time for customers to adopt Fusion Apps. With the slow down, Oracle may be anticipating slower upgrade rates.  While no clear date and product road map has been communicated to customers, removing the price pressure on extended support fees provides customers with some breathing room on upgrade timing.
  • Mitigating attention on high profit margins and its M&A strategy. After touting record profit margins near 50% and continuing its M&A strategy with the announcement to acquire Sun, customers have become concerned about the impact of less choice in the market.   This move may appease regulators and industry watchers and show that Oracle has some self regulating policies.
The bottom line - user groups should now determine the minimum R&D percentage of investment from revenues Oracle continues to gain economies of scale with each acquisition.  The good news - Oracle has the capacity to reinvest $2.6B per year into R&D and the real dollar amount has increased from 1.9B in 2006.  While this is a large figure, the bigger and more important issue - what percentage of the maintenance revenues have been reinvested?  Here's where we find a slight drop from 12.6% to about 11.6% in 2008.  Consequently, like SAP's users and user groups, OAUG and the other Oracle users and user groups should begin to track the ratio of R&D dollars that tie back to the amount of maintenance revenue.   In fact, they may want to take a look at the SUGEN KPI's and see if they are applicable to Oracle's environment.  R&D spend from maintenance and the need for Third Party Support options will be the key ownership issues for the next 5 to 10 years.  In any case, the need for preserving and strengthening independent user groups will be one effective check and balance in the consolidating world of enterprise software. Your POV Do you feel Oracle made the right move?  What have your experiences been like with Applications Unlimited and Lifetime Support?  Send me a private email to rwang0 at gmail dot com.  Posts are preferred!   Thanks and looking forward to your POV! Copyright © 2009 R Wang. All rights reserved.

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Speaking Engagement: ZDNet Japan Business Applications Conference

Published on April 10, 2009 by R "Ray" Wang
Bellesalle Yaesu, Tokyo, Japan June 10, 2008  13:00-18:00 R "Ray" Wang Keynote Speech: Insights Into Building A Recession Proof Apps Strategy

ZDNet Japan ビジネス・アプリケーション カンファレンス

不況だからって、アプリケーションを止められますか？

いうまでもなく、不況です。不況はITコストの削減を生みます。しかし、いまや、ITは止められないばかりか、進化を続けなければなりません。 企業は情報システムへの投資をこれまで通り続けられない状況にあります。こうした状況においてこそ、情報システムを真剣に考え直すべきです。本イベントでは、そのなかでも、最もビジネスに近い層であるビジネスアプリケーションについて議論します。 小さく導入したアプリケーションを統制・連携するためのアーキテクチャーとしてはSOA、ビジネスの効率化をITに実装するためのBPM、所有から使用への新たな選択肢として脚光を浴びるSaaS…… 不況下でも企業が情報システムにできることはたくさんあるのです。
» 来場事前登録はこちら

開催概要

名称
ZDNet Japan ビジネス・アプリケーション カンファレンス
開催日時
2009年6月10日（水）  12:30開場  13:00開演
場所
ベルサール八重洲 [会場について]
参加費
無料（事前登録制）
定員
300人
対象
CIO（情報に関する資源の統括、戦略立案、実行する責任者の方）／IT部門のマネージャ／業務でERP、CRM等アプリケーションに携わる方
特典
「来場者アンケート」にご回答いただいた方にQuoカードをプレゼントいたします。 また、抽選で200名の方に「日経コンピュータ」を6ヶ月分プレゼントいたします。

セッション一覧

12:30 開場
13:00 | 14:00 基調講演
■不況に打ち勝つアプリケーション戦略を構築するための秘訣
ア プリケーション担当者は現在、新しいビジネスモデルの台頭、経済危機、労働力の変化、技術の進歩などのさまざまな変化に日々直面しています。特に、今日の 世界的な経済不況下においては、より企業のビジネス戦略に沿ったアプリケーション戦略を構築することが求められています。コンプライアンスや業務の効率化 は常に考えなければならない事項ですが、それだけでなく、企業が持続可能な変化を実現するためには、不況に打ち勝つことができるアプリケーション戦略が必 要です。今こそ、ビジネスプロセスをより効率化する機会を探し、最も効果的なテクノロジー戦略を選択し、ベンダーとの関係を見直す必要があります。今回の 講演では、アプリケーション担当者が今行うべきこと、つまり現在のアプリケーション戦略を最適化するための方策を５つのステップで解説します。それを実施 することにより、経費削減だけでなく、将来利益をもたらすビジネスへの投資を行う資金を生み出すことができるでしょう。 アジェンダ：
・ 企業が克服しなければならない４つのチャレンジ ・ 不況に打ち勝つアプリケーション戦略を構築するための５つのステップ
１．不況下におけるビジネスをサポートするアプリケーション戦略を構築する ２．持続可能な変化を実現できる組織を作る ３．コモディティ化されたプロセスと特殊なプロセスにおいて効率化の機会を探す ４．効果的なテクノロジー戦略（SaaS、SOA、BPM）を選択する ５．ベンダーとの関係を見直す
Ray Wang氏
フォレスターリサーチ バイスプレジデント兼プリンシパル・アナリスト [プロフィール]
14:00 | 14:50 講演
■日本IBM
（出演者調整中）
15:00 | 15:50 講演
■SoftwareAG
（出演者調整中）
15:55 | 16:45 講演
■依頼中
16:50 | 17:50 講演
■依頼中
※プログラムは、予告なしに内容や順番などを変更することがございます。ご了承ください。

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