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Vendor Event: Attensity Engage

Title: Vendor Event: Attensity Engage Location: Computer History Museum 1401 North Shoreline Boulevard Mountain View, California 94043 Start Date: 2010-11-09 End Date: 2010-11-10 Description: The Attensity Engage User Conference provides a forum to exchange ideas, successes, best practices and challenges in Customer Experience Management. You’ll learn how to transform your enterprise into a customer-centric enterprise, […]

Posted by R "Ray" Wang on August 2, 2010

0 Comments

Vendor Event: Epicor Perspectives 2010

Title: Vendor Event: Epicor Perspectives 2010 Location: Gaylord Palms, Orlando – Kissimmee, Florida Start Date: 2010-10-10 End Date: 2010-10-13 Description: Speed down the road to recovery by joining us this year at Perspectives 2010 on October 10-13 in Orlando, Florida, at the Gaylord Palms Hotel and Convention Center. Explore new technologies, products, and techniques to […]

Posted by R "Ray" Wang on August 1, 2010

0 Comments

Research Report: The Upcoming Battle For The Largest Share Of The Tech Budget (Part 1) – Overview

Welcome to a multi-part series on The Software Insider Tech Ecosystem Model.  Subsequent posts will apply the model to these leading vendors: Overview Cloud Computing Cisco Dell HP IBM Microsoft Oracle Salesforce.com SAP The aggregation of these posts will result into a research report available for reprint rights. Business Models Converge During Recessions Is your […]

Posted by R "Ray" Wang on July 27, 2010

13 Comments

Personal Log: The 7 Tenets Of Building A “Star Analyst” Firm

Inspired By The Lessons Learned From Others Before Me One day on a family vacation in June 2009, my dad came up to me and said, “Son, why are you working so hard for someone else?”  Coming from my father, a “company man” who worked 30 years at the same company and rose from the […]

Posted by R "Ray" Wang on July 24, 2010

45 Comments

News Analysis: Jive Fills Warchest, Ready to Battle Enterprise Software Giants And IPO?

with Jeremiah Owyang – Customer Strategy (@jowyang)  and R “Ray” Wang – Enterprise Strategy (@rwang0),  both founding partners at Altimeter Group. Cross-posted link here. Community Platforms Evolve Into Social Business Category Having tracked the social business category for some years now, and having watched the category grow, many players have expanded into other niches.  At […]

Posted by R "Ray" Wang on July 22, 2010

2 Comments

Tuesday’s Tip: Dealing With Vendor Threats For “All Or Nothing” Maintenance Agreements

Recent Client Interactions Hint At Increasingly Aggressive Vendor Behavior Conversations with 11 enterprise apps customers in the past two months indicate stricter enforcement of vendor “All or Nothing” maintenance policies.  “All or Nothing” maintenance policies often require customers to put all licenses on maintenance or receive no maintenance from the vendor.  These policies also prevent […]

Posted by R "Ray" Wang on July 20, 2010

7 Comments

Event Report: Microsoft Worldwide Partner Conference 2010

Microsoft Continues To Embrace The Cloud And Hopes Its Partners Jump In Microsoft kicked off arguably one of the best WPC’s in history at the Washington, DC, Convention Center.  From tremendous networking opportunities to keynotes from Bill Clinton, the time was well spent despite the scorching summer heat. As expected, the key theme was Cloud, […]

Posted by R "Ray" Wang on July 18, 2010

3 Comments

News Analysis: Infor’s Cloud Strategy Goes Azure With Infor24

On July 12th, 2010, Infor announced its Infor24 initiative at the Microsoft Worldwide Partner Conference (WPC).  Infor24 represents the Alpharetta, GA software titan’s foray to deliver its solution offerings in the cloud and a continued bet on Microsoft for key technologies.  Here’s the first take on the news and from exclusive conversations with Soma Somasundaram, […]

Posted by R "Ray" Wang on July 16, 2010

1 Comment

Research Report: Microsoft Partners – Before Adopting Azure, Understand the 12 Benefits And Risks

It’s All About The Cloud At WPC10 Attendees at this year’s Microsoft Worldwide Partner Conference 2010 in Washington, D.C. already expect Windows Azure development to be a key theme throughout this annual pilgrimage.  Microsoft has made significant investments into the cloud.   Many executives from the Redmond, WA, software giant have publicly stated that 90% […]

Posted by R "Ray" Wang on July 11, 2010

25 Comments

Tuesday’s Tip: Applying The Five Stages Of Adoption Towards SCRM Projects

Social CRM Faces Initial Adoption Hurdles From Management In 1969, Elisabeth Kübler-Ross introduced the “Five Stages of Grief” in her book, On Death and Dying. These five stages can be summed up as denial, anger, bargaining, depression, and acceptance.  When applied to disruptive technology adoption by organizations, the “Five Stages” framework provides clear insight in […]

Posted by R "Ray" Wang on July 5, 2010

13 Comments

Thursday’s Disruptive Tech Showcase: RainStor Tackles The Tough Challenges Of Information Preservation

Organizations Facing The Big Data Problem Must Solve The TCO Of Data Retention The explosion in data volumes from terabytes to petabytes (i.e. 1 quadrillion bytes) drives many organizations to identify cost effective solutions for the retention and on demand retrieval of historical data.  More importantly, organizations must meet a plethora of changing business and […]

Posted by R "Ray" Wang on July 1, 2010

1 Comment

News Analysis: Infor Bets On Microsoft

Infor Takes A Bold Stance By Standardizing Their Technology Stack On June 23rd, 2010,  Infor announced that the Alpharetta, GA, based software solutions provider would align its future tools and technology platform with Microsoft.  Infor intends to use and integrate Microsoft server-based products to improve time to market for future product development.  In addition, Infor […]

Posted by R "Ray" Wang on June 25, 2010

7 Comments

Research Report: How SaaS Adoption Trends Show New Shifts In Technology Purchasing Power

SaaS Adoption Surveys Often Overlook Audience Composition Over the past year, analyst firms, tech media, and even mainstream business media have happily showcased positive news about SaaS adoption.  The common theme remains clear – SaaS adoption moves beyond the tipping point in 2010.  Cloud adoption will reach a tipping point in the next 12 months.  […]

Posted by R "Ray" Wang on June 21, 2010

17 Comments

News Analysis: Deltek Offers To Buy Maconomy For $72.7M

Acquisition Consolidates Two Market Leaders In The Project Based Solutions Market Deltek announced on June 3rd that they would acquire Maconomy for  $72.7M ($3.39/share (DKK 20.50)).  Maconomy is a leading project based solutions (PBS) software company with ~35.6M in revenues (2009) based in Copenhagen, Denmark.  Deltek is a 265.8M revenue (2009) PBS software vendor based […]

Posted by R "Ray" Wang on June 4, 2010

1 Comment

Polls and Surveys: Sapphire 2010 – On The Ground Collaborative Research

Collaborative Research Process At Work I’m pleased to say, that I’ll be joining fellow Enterprise Irregulars – Michael Cote, Larry Dignan, Michael Krigsman, and Vinnie Mirchandani; SAP Mentors – Dennis Howlett and Jon Reed, along with esteemed journalist Thomas Wailgum from CIO magazine to gauge the sentiment of SAP users.  We may be adding a […]

Posted by R "Ray" Wang on May 16, 2010

1 Comment

News Analysis: Lithium’s Acquisition of Scout Labs Ups The Ante in Social CRM

Social Media Monitoring Addition Adds Social Customer Insight To Lithium’s Community and Social CRM Offerings Lithium, a social CRM (SCRM) and community platform vendor announced today it had acquired Scout Labs, a social media monitoring (SMM) provider.  According to a variety of sources, the estimated purchase price for the deal ranged between 20 and 25 […]

Posted by R "Ray" Wang on May 11, 2010

12 Comments

Tuesday’s Tip: How To Compare Total Ownership Costs

Apps Strategy Options Abound And Organizations Need Accurate Comparison Methodologies Recent inquiries from blog readers and client engagements highlight a growing need to compare the cost of apps strategies.  Common comparison scenarios often include: SaaS versus on-premise Upgrade versus customization Single instance versus two-tier Vendor maintenance versus third party options Custom apps versus packaged apps […]

Posted by R "Ray" Wang on May 11, 2010

3 Comments

News Analysis: Biz360 Acquisition Signals Attensity Group’s Move Into Social CRM

eService Meets Social Media Monitoring, A Natural Evolution To SCRM On April 28th, Attensity Group, an eService and semantic analytics provider announced its acquisition of Biz360, a social media monitoring (SMM) and community platform player.  Conversations with Attensity’s CMO, Michelle DeHaaf, highlight the importance of listening platforms in Attensity’s overall social CRM (customer relationship management) […]

Posted by R "Ray" Wang on May 4, 2010

2 Comments

Thursday’s Disruptive Tech Showcase: SimplyBox 2.0 Simplifies Enterprise 2.0 Collaboration

Collaboration Remains Elusive Across Applications And Enterprises Organizations seeking the benefits of collaboration and rapid knowledge sharing in Enterprise 2.0 (E2.0) solutions face several key challenges in delivering a consistent enterprise solution: Consistent tool across multiple applications and environments. Organizations want one tool to collaborate regardless of the application they are using.  Today, organizations often […]

Posted by R "Ray" Wang on April 29, 2010

9 Comments

News Analysis: Salesforce.com and VMware Up The Ante In The Cloud Wars With VMforce

VMWare and Salesforce.com Battle For The Hearts And Minds Of Cloud-Oriented Java Developers On April 27th, 2010, Salesforce.com, [NYSE: CRM] and VMware, Inc. (NYSE: VMW) formed VMforce, a strategic alliance to create a deployment environment for Java based apps in the cloud.  The Platform-as-a-Service (PaaS) offering builds on Java, Spring, VMware vSphere, and Force.com.  Key […]

Posted by R "Ray" Wang on April 29, 2010

8 Comments

News Analysis: Microsoft Licensing Update – April 2010

Welcome To The First Of A Series Of Posts On Microsoft Licensing Updates. Given the vast array of Microsoft products and licensing categories, an organization may often feel overwhelmed by Microsoft’s policies.  While there may be some complexity, these series of posts are designed to provide up to date commentary and analysis on new programs […]

Posted by R "Ray" Wang on April 28, 2010

0 Comments

Wednesday’s Whispers: People Whispers – April 2010

PEOPLE WHISPERS: MOVES, PROMOTIONS, AND MILESTONES* A very slow moving April as many change and moves were made in Q1.  So far the job prospects in tech remain excellent. As always, thanks for your emails and alerts. If you’ve got a change or know of a promotion, keep dropping me a line! If you need […]

Posted by R "Ray" Wang on April 28, 2010

2 Comments

Thursday’s Disruptive Tech Showcase: SnapLogic Tackles Cloud/SaaS Integration Challenges

Demand For Complex Cloud/SaaS Based Integration Continues To Increase Organizations face a deluge of data from more and more new sources, especially in the Cloud.  Existing integration solutions often require expensive custom coding that’s purpose built; but rigid and disposable.  A change in business objects or swap out of new solutions often require brand new […]

Posted by R "Ray" Wang on April 22, 2010

0 Comments

News Analysis: Lawson Puts Its Full ERP Suite In The Cloud

Lawson External Cloud Services Represents A Big Step In On Demand ERP Options On March 31, 2010, Lawson Software (Nasdaq: LWSN) announced the Lawson External Cloud Services offering.  The venerable St. Paul, Minnesota vendor plans to deliver the full ERP Suite including Lawson S3, Lawson M3, and Lawson Talent Management via Amazon’s Elastic Compute Cloud […]

Posted by R "Ray" Wang on April 22, 2010

4 Comments

Tuesday’s Tip: Dealing With Vendor Threats To Charge For Back Maintenance Fees

Four Common Customer Scenarios Will Trigger Vendors To Raise The Back Maintenance Fee Discussion Back maintenance fees describe the amount an organization would have paid for maintenance if they would have continued to pay the usual stream required to access support, bug fixes, patches, and upgrade rights.  As economic conditions have worsened, many organizations have […]

Posted by R "Ray" Wang on April 13, 2010

5 Comments

News Analysis: Rimini Street Countersues Oracle

Rimini Street Counter Suit Focuses On Ensuring Customer Rights To Third Party Maintenance (3PM) On March 29th, 2010, Rimini Street sued Oracle for “counterclaims alleging copyright misuse, defamation, disparagement, trade libel, and unfair competition”.  The lawsuit was filed as a counter to Oracle’s February 26th, 2010 suit of Rimini Street for Intellectual Property (IP) theft.  […]

Posted by R "Ray" Wang on April 5, 2010

3 Comments

Wednesday’s Whispers: People Whispers – March 2010

PEOPLE WHISPERS: MOVES, PROMOTIONS, AND MILESTONES* As always, thanks for your emails and alerts. If you’ve got a change or know of a promotion, keep dropping me a line! If you need a referral, and we’ve worked together in the past, don’t hesitate to reach out to me via Linked In. Ashesh Badani became Sr. […]

Posted by R "Ray" Wang on March 31, 2010

1 Comment

Friday’s Feature: Workday Release 10 Moves Users One Step Closer To ERP Replacement

Workday Continues To Pioneer SaaS Success In The Enterprise Founded by Dave Duffield and Aneel Bhusri in March 2005, Workday has grown the company to over 135 customers with 80+ companies in production, 17 enterprise payroll companies, and over 400 employees in 50 countries worldwide.  Key industries include services, technology, financial services, manufacturing, healthcare, and […]

Posted by R "Ray" Wang on March 26, 2010

4 Comments

Tuesday’s Tip: Understanding The Many Flavors of Cloud Computing and SaaS

Confusion Continues With Cloud Computing And SaaS Definitions Coincidence or just brilliance must be in the air as three esteemed industry colleagues, Phil Wainewright, Michael Cote, and James Governor, have both decided to clarify definitions on SaaS and Cloud within a few days of each other.  In fact, this couldn’t be more timely as SaaS […]

Posted by R "Ray" Wang on March 22, 2010

66 Comments

User Group Event: SAP Australian User Group (SAUG) Summit 2010

Title: SAUG Summit 2010 Location: Sydney Convention and Exhibition Centre Darling Harbour, Sydney Link out: Click here Start Date: 2010-08-03 End Date: 2010-08-05 Description: Learn: Collaborate: Innovate The SAUG Summit is the largest SAP event in the Asia-Pacific region and 2010 promises to be no different. This gathering for SAP professionals attracts a wide range […]

Posted by R "Ray" Wang on March 22, 2010

0 Comments

Monday’s Musings: Avoiding Failure In Social CRM Projects Requires Ecosystem Coordination

Recent Conversations With Executives Confirm Demand For Social CRM Good news! Organizations see an opportunity to tap into the proliferation of social networking channels for their CRM initiatives.  Speaking with 23 business leaders over the past 10 days, it became obvious that Social CRM initiatives were top of mind for a few reasons: Pressure from […]

Posted by R "Ray" Wang on March 15, 2010

3 Comments

Monday’s Musings: Decoupling Support From Maintenance – What Apps Vendors Can Learn From Microsoft Dynamics

Who Says Support Has To Be Bundled With Maintenance? About a decade back, vendors would offer support and maintenance as two separate line items on their contracts.  Support would run about 5 to 10% the license fee and so would maintenance.  Keep in mind, average support and maintenance fees were under 15% back then.  Here’s […]

Posted by R "Ray" Wang on March 8, 2010

7 Comments

News Analysis: Salesforce.com Announces Private Beta Of Chatter

Chatter Represents SFDC’s Unified Move Into Social Announced at the 2009 Dreamforce conference, Chatter represents both a collaboration application and platform.  Software built on the Force.com platform will gain the collaboration capabilities.   Solutions in AppExchange will be able to use profiles, real time streams, and other API’s.   With a 100 customers testing out user […]

Posted by R "Ray" Wang on February 17, 2010

5 Comments

News Analysis: Hasso Brings More Changes to SAP’s Management Team

New Changes Hint At Hasso’s Priorities In a not surprising update, SAP makes changes to Executive Board and management.  Here are the changes: Gerhard Oswald becomes COO. Gerhard has experiences in support, consulting, education, custom development, and quality.Gerhard’s contract has been extended till December 31, 2011. Point of View (POV):  Gerhard’s been a long-timer at […]

Posted by R "Ray" Wang on February 11, 2010

3 Comments

News Analysis: SAP’s CEO Léo Apotheker Resigns

Apotheker’s Contract Not Renewed.  SAP Puts Snabe and McDermott In Co-Ceo Roles. Rumors began circulating early this weekend that Léo Apotehker’s contract would not be renewed.  The highest level sources had confirmed this early in the morning and the afternoon press release provided confirmation of the details.  A few key facts: SAP moves back to […]

Posted by R "Ray" Wang on February 7, 2010

2 Comments

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