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Trends: Real World Lessons In Optimizing The Customer Service Experience From Kana Connect

Workshop On Optimizing Your Customer Service Experience Identifies Eight Strategies At the 2013 Kana Connect event from September 15th to 17th, 2013 in New Orleans, I had the pleasure of co-leading a workshop with Scott Hays a Sr. Director, Product Marketing for KANA Software.  The goal of the session was to explore eight strategies to […]

Posted by R "Ray" Wang on October 20, 2013

0 Comments

Event Report: Metaio’s #InsideAR Conference Hails The Future Of An Always On, Always Augmented Reality

Digital Business Arrives In The Always On Always Augmented World On October 10th and 11th, 2013, over 800 attendees from more than 45 countries arrived at the Munich Olympic Park to share their passion and excitement about the latest augmented reality (AR) developments (see Figure 1).  Hosted by augmented reality pioneer Metaio, Inside AR 2013, […]

Posted by R "Ray" Wang on October 20, 2013

2 Comments

Event Report: The Evolution And Maturation of @Tibbr at #Tucon2013, the Tibco User Conference

tibbr Continues To Show Momentum In Customer Adoption And Addition Of Key Enterprise Social Features On October 14th to 17th 2013, the Tibbr enterprise social crowd mingled with the core Tibco faithful at this year’s TUCON 2013 user conference in Las Vegas.  (An analysis of the broader Tibco announcements can be found from my colleague Holger […]

Posted by R "Ray" Wang on October 19, 2013

0 Comments

News Analysis: Avangate Acquired By Francisco Partners For Matrix Commerce Capabilities

Digital Distribution Leader Gains West Coast VC Backing On October 7th, 2013, private equity firm, Francisco Partners acquired Avangate, a leader in digital commerce and subscription billing.  Avangate serves over 3,000 customers across more than 100 countries.  Avangate has experienced 70% year over year growth over the past six years.  The deal terms were not […]

Posted by R "Ray" Wang on October 12, 2013

0 Comments

Event Report: Seven Trends From This Year’s Human Resources Technology Conference 2013 (#HRTechConf)

‘ 2013 Marks A Change Of Guard In The HR Technology Conference Over 8,000 attendees gathered for the industry’s biggest and baddest event around human resources technology and the future of work at the Mandalay Bay Hotel in Las Vegas.  This year marked a few key milestones: Legendary HR icon, Bill Kutik steps down from […]

Posted by R "Ray" Wang on October 8, 2013

9 Comments

Event Report: Dell’s Annual Analyst Conference INDIA #DAACIndia 2013

This post comes from Sachin Gosavi, our Vice President for South Asia A First Peek Into Dell’s Private Affair Constellation Research attended the DAACIndia 2013 on 26 and 27 Sept 2013 in Bangalore. Having won the go-private mandate barely a fortnight ago, ‘The World’s Largest Start-up’ message  dominated the conference theme.  Alok Ohrie, President and […]

Posted by R "Ray" Wang on October 2, 2013

0 Comments

Event Report: Day 1 At Oracle Open World 2013: The Quest For Innovation #oow13

Past Oracle Open Worlds Have Disappointed Customers and Partners Let’s be frank.  The past five years at Oracle Open World have disappointed even the faithful.   The over emphasis on hardware marketing and revisionist history on cloud adoption bored audiences.  The $1M paid advertorial keynotes had people walking out on the presenters 15 minutes into the […]

Posted by R "Ray" Wang on September 22, 2013

2 Comments

News Analysis: Clarabridge Raises $80M in Funding For Expansion

General Catalyst, Summit, and Yuchun Lee To Take Clarabridge To Next Phase Of Growth Rapidly growing Reston, VA based Clarabridge, announced on September 10, 2013 a $80 million round of capital.  Founded in 2006, Clarabridge is a leading provider of customer experience solutions.  The funding announcement is significant as Clarabridge: Invests into global expansion and […]

Posted by R "Ray" Wang on September 10, 2013

2 Comments

News Analysis: Zuora Raises $50M Series E Round, Rides #MatrixCommerce Wave

Zuora Rides The Wave In The Subscription Economy On September 5th, 2013, Foster City, CA based Zuora, announced $50 million in Series E capital.  The announcement has significant ramifications not only for Zuora’s self proclaimed subscription economy category, but also the broader business theme of matrix commerce because Zuora: Expanded the investor pool. Zuora successfully […]

Posted by R "Ray" Wang on September 5, 2013

3 Comments

Quips: Why Jeff Bezos Really Bought WaPo…Digital – Analog Convergence In Media, Advertising, and Commerce

There’s Always More To The Obvious Source: Bloomberg/Getty Images Over the past few weeks many have discussed the state of old media.  Since Jeff Bezos announcement to buy the Washington Post, the theories have run wild.  I thought I’d add to the analysis with a different point of view.  A few facts: The Washington Post […]

Posted by R "Ray" Wang on August 14, 2013

1 Comment

Monday’s Musings: NSA PRISM Scandal Hurts US Cloud Companies And Hastens The Return Of On-Premises Software

Non-US Based Organizations And Even Some US Organizations Will Not Tolerate Snooping In A Post PRISM World Since the Edward Snowden PRISM revelations, Constellation has received a steady stream of inquiries on cloud strategy.   In fact, nervousness runs high among many non-US based companies using services from US based cloud companies across the cloud stack.  […]

Posted by R "Ray" Wang on August 12, 2013

11 Comments

Personal Log: The Sad State of The Industry Analyst Business And The Need For A Code Of Ethics

Unchecked Bad Behavior Plagues Both Vendors And Analysts. I’ve dreaded writing this post for a long time.  I normally think the best of everyone.  Yet, in the course of building our business at Constellation Research, I have to say I’ve seen everything that can go wrong with the industry analyst business.  I’m almost embarrassed to […]

Posted by R "Ray" Wang on August 9, 2013

97 Comments

Event Report: Infosys Global Analyst Summit – Awaiting The Post Infosys 3.0 Emergence

Infosys Puts Its Best Foot Forward Constellation attended Infosys’ 2013 Global Analyst Summit from July 29th to July 30th in Boston.  Despite the below industry average growth of the previous year, conversations with key executives and top customers indicate an imminent shift.  In fact, Infosys has added 100+clients not including customers from Lodestone.  Retention is […]

Posted by R "Ray" Wang on August 5, 2013

1 Comment

Research Summary And Speaker Notes: The Identity Manifesto – Why Identity Is At The Heart of Digital Business

Forward And Commentary Constellation Research keynoted at Ping Identity’s Cloud Identity Summit 2013 in July.  Gathered in front of the Identerati,  an Identity Manifesto was presented.  The research behind that manifesto has been summarized here in this summary.  The final big idea research report will offer insight into four of Constellation’s primary research themes, the […]

Posted by R "Ray" Wang on July 23, 2013

7 Comments

News Analysis: Kana Express 13 Addresses Omni-Channel Customer Service for Mid-Market

Just 14 months after announcing the acquisition of Trinicom, Kana has revealed the latest release of its cloud customer service suite for the mid-market, Kana Express.   Released on June 27, 2013, the new product reflects the company’s mission “To provide leading customer service solutions that empower our customers to create experiences that count, for their […]

Posted by R "Ray" Wang on June 29, 2013

3 Comments

News Analysis: Oracle’s Cloud Disruption Webinar Recording

Oracle’s recent partnership announcements to supply Oracle technology to key cloud vendors such as Microsoft, NetSuite, and Salesforce.com create serious implications for the market.  On June 28, 2013, Esteban Kolsky, Holger Mueller, and R “Ray” Wang discussed the implications  of Oracle’s recent partnerships for: Salesforce customers Microsoft customers NetSuite customers Oracle customers Cloud competitors such as Amazon, […]

Posted by R "Ray" Wang on June 29, 2013

2 Comments

News Analysis: Oracle’s Cloud Strategy – Revisionist History or Cloud Genius?

This is a joint post with my colleague Holger Mueller who looks at IaaS/PaaS and Future of Work technologies for Constellation Research. At a press conference on June 24th, 2013 with Microsoft’s CEO, Steve Ballmer ,and Oracle’s President Mark Hurd announced a cloud partnership where Azure customers will be able to run Oracle Database (no […]

Posted by R "Ray" Wang on June 25, 2013

13 Comments

Research Summary: Demystifying Social Business – Optimizing the Lead to Deal Process (Sales)

Forward And Commentary Constellation Research pioneered the complete set of front office and back office use cases for social business in 2010. This report provides insight into a key mega-area — lead to deal use cases. This best practices research report offers insight into two of Constellation’s primary research themes, the Next-Generation Customer Experience and […]

Posted by R "Ray" Wang on June 11, 2013

3 Comments

News Analysis: The Vibe On Informatica’s Virtual Data Machine

Informatica Launches Vibe, A Virtual Data Machine For New Business Models At Informatica World 2013 in Las Vegas, Informatica announced the Vibe Virtual Data Machine (VDM).  The VDM consists of 4 parts and an SDK (see Figure 1): Transformation library contains pre-built libraries for actions such as combine, transform, cleans, match and mask. Optimizer enables […]

Posted by R "Ray" Wang on June 4, 2013

2 Comments

News Analysis: Mr. N R Narayana Murthy Returns To Infosys As Executive Chairman of the Board

Will There Be A Come Back For NRN and Infosys? Infosys announced on June 1st, 2013, that Mr. N R Narayana Murthy (NRN), the legendary co-founder of Infosys who retired in August 2011 as Chairman Emeritus, has been appointed by the board as Executive Chairman and a director.  From the press release: Mr. N R […]

Posted by R "Ray" Wang on June 1, 2013

6 Comments

Tuesday’s Tip: Putting the Kibosh On ERP Vendor Sales Reps Who Troll For Indirect Access

Constellation Sees An Alarming Increase In Inquiries Constellation has received an alarming increase in inquiries about an unethical vendor sales practice coined as “trolling for indirect access”. Indirect access is when a vendor claims that a client is accessing their perpetually licensed software in an unintentional manner or inappropriately licensed manner. One vendor uses a […]

Posted by R "Ray" Wang on May 28, 2013

4 Comments

Monday’s Musings: The Controversy Surrounding Gartner’s CRM Market Share Analysis

The Gartner Market Share Analysis:CRM Software Report Raises Questions On Accuracy of Market Sizing Reports The recent Gartner report “Market Share Analysis: Customer Relationship Management Software, Worldwide, 2012” has generated some controversy among the enterprise software set.  The report and other reports such as these, are often used for bragging rights by vendors and for […]

Posted by R "Ray" Wang on May 6, 2013

12 Comments

Polls and Surveys: Who’s Missing In Our 2013 #BigData landscape?

Big Data Vendors Seek To Move From Data To Decisions The move from Data to Decisions examines the enablement of data-driven decisions across the entire organization.  Holistic, data-informed decisions require a multi-diciplinary approach that incorporates performance monitoring with traditional business intelligence technologies. Gather key insights from your data, transform insights into actionable information, and then […]

Posted by R "Ray" Wang on April 25, 2013

2 Comments

Executive Profiles: Kirill Tatarinov, President Microsoft Business Solutions

Welcome to our series of market maker 1:1 interviews with business leaders in the world of enterprise software  The interviews provide insightful points of view from a customer, industry, and vendor perspective. Kirill Tatarinov, President of Microsoft Business Solutions (@KirillTatarinov) Kirill Tatarinov is president of the Microsoft Business Solutions Division (MBS) with responsibility for MBS […]

Posted by R "Ray" Wang on April 22, 2013

8 Comments

Research Summary: Constellation Cosmos – Cloud Bill of Rights for SaaS Apps, Actian and Netsuite Achieve Epic Status

Constellation Certifies Vendors On How Well They Perform To The Cloud Bill Of Rights The Enterprise Cloud Buyer’s Bill of Rights provides a tool for clients and vendors to change the tenor of contract negotiations from user subservience to an equal and collaborative long-term partnership.  This Constellation CosmosCertification for the Cloud Buyer’s Bill of Rights: […]

Posted by R "Ray" Wang on April 17, 2013

3 Comments

Event Report: Customers Very Happy At Ultimate Connections 2013 (#ulticonnect)

Partnership Announcements Enhance Ultimate Software’s Offerings Amidst a crowd of 1500 customers, partners, and attendees, Ultimate Software held their annual gathering from March 12th to March 15th, 2013 in Las Vegas.  Geared towards the medium sized to enterprise markets, Ultimate Software has steadily taken market share from ADP for payroll and expanded out into operational […]

Posted by R "Ray" Wang on March 29, 2013

2 Comments

Event Report: Informatica Analyst Day Reveals A Growth Strategy

Informatica Sets The Stage For A New Chapter In Its History Informatica held its annual industry analyst day February 26th to 27th, 2013 at the Rosewood Sandhill in Menlo Park.  The event showcased Informatica’s go-forward strategy and road map for growth over the next three years. Key highlights include: Capturing a $6.5B market opportunity in […]

Posted by R "Ray" Wang on March 18, 2013

1 Comment

Trends: Seven Priorities In The Shift From CMO to Chief Digital Officer

Shift From CMO to CDO Is In Progress Today’s marketing strategies increasingly depend more on digital and on data than in the past.  With more data, marketers can measure against a new set of metrics that matter including: calculating return on promotional investment (ROPI), performing multivariable testing (beyond A/b) driving conversion rates and optimizing efforts, […]

Posted by R "Ray" Wang on March 6, 2013

8 Comments

Tuesday’s Tip: It’s Time To Consolidate Social Business Platforms

Greater Adoption In Social Business Signifies A Move To Consolidate Platforms Constellation’s buy-side clients tend to fit in the market leader or fast follower categories when it comes to organizational personas of disruptive technology adoption.  Since 2010, respondents have progressed through the DEEPR framework and the latest results from 2012 indicate that most survey respondents […]

Posted by R "Ray" Wang on March 5, 2013

4 Comments

Tuesday’s Tip: Focus On The Business Outcomes, Not Technology With Big Data

The Why Behind Big Data Starts By Asking What’s The Business Outcome So organizations have lots of data.  New techniques have emerged to correlate big data.  Enamored by the potential of big data, leaders are now reinvesting in technologies to find hidden nuggets of insights with the business goals of: Mitigating regulatory risks Identifying operational […]

Posted by R "Ray" Wang on February 26, 2013

2 Comments

Event Report: 2013 Capgemini India Analyst & Advisor Day #CGAR2013

Capgemini India Plays A Key Role In The Global Delivery Model Analyst and advisors gathered on February 12th, 2013 at Capgemini’s India headquarters located near the trendy and upmarket Powai suburbs of Mumbai.  Capgemini India’s CEO, Aruna Jayanthi welcomed guests with a perspective on Capgemini India’s progress.  With more than 40,000 people, the team plans […]

Posted by R "Ray" Wang on February 17, 2013

0 Comments

Event Report: #InforSummit Reveals More Than A Redesigned Infor

Changes at Infor More Than Cosmetic Analysts and tech watchers gathered on Valentine’s Day, February 14th, 2013, for Infor Summit, a progress check on Infor, the third largest independent applications vendor in the market.  While many customers may not have heard of Infor, most have heard of the brands it has acquired over the last […]

Posted by R "Ray" Wang on February 17, 2013

1 Comment

News Analysis: Adobe Behances The Creative Class With $150M Community Acquisition

Behance Empowers The Creative Cloud To Make Ideas Happen On December 20th, 2012, Silicon Valley based Adobe Systems announced the acquisition of Behance, a digital portfolio and community site for creative professionals.  Constellation sources estimate the purchase price north of $150M.  Founded in 2006, the SoHo, New York based company raised 6.5M in May 2012 […]

Posted by R "Ray" Wang on February 11, 2013

2 Comments

News Analysis: New SAP Customers Face Maintenance Hike

SAP Plans A Standard Support Maintenance Fees Hike Of 5.5%For New Customers For new customers, SAP announced its intent to raise its standard support maintenance fee from 18% to 19% effective July 15, 2013.  The standard support option was reintroduced in January 14, 2010, after much pressure from user groups.  A few key takeaways: Price […]

Posted by R "Ray" Wang on February 4, 2013

1 Comment

News Analysis: Aptean Six Months After The CDC Software And Consona Merger

Mergers Continue In The Enterprise Software Space On August 7th, 2012, CDC Software and Consona Corporation merged to form Aptean.  Over the past six months, Monte Ford, the president of Aptean has made key executive hires, committed to new product investments, and rationalized overhead.  Key points in the acquisition include: Merger creates economies of scale. […]

Posted by R "Ray" Wang on January 27, 2013

5 Comments

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