Posts Tagged ‘Thursday’s Thanks’

Thursday’s Thanks: Customer Bill of Rights – Software-as-a Service

This post has been cross posted on the Enterprise Advocates blog

A New Way Of Creating Research – Collaborative Input And Review

Some time early next week, we (i.e. Altimeter Group’s Jeremiah Owyang and I) will be publishing a Customer Bill of Rights – Software-as-a-Service.  Through the generous input of 57 collaborators and organizations, this document will serve as a reference, checklist, and point of discussion with SaaS vendors for prospects and clients who have made the decision to begin a SaaS deployment.

Why A Customer Bill of Rights for SaaS?
SaaS deployments have entered the heart of the business and now deserve to be treated with all the rigor and due diligence of on-premise licensed software. Client – vendor relationships in SaaS are perpetual and it is imperative that these agreements provide a chance for a new slate. CIO’s, CMO’s, LOB execs, procurement managers, and other organizational leads should ensure that the mistakes they made in licensed software aren’t blindly carried over. The SaaS Bill of Rights (BoR) provides a tool for clients and vendors to change the tenor of contract negotiations from subservient to equal partnership.  Though not all these rights may be provided by the SaaS vendors today, these rights represent the best practices in over 250 SaaS contracts and reflect the general spirit and intent of most SaaS vendor’s executive management teams.

Thanks To Creative Commons For A Great Legal Platform For Collaboration

88x31 Creative Commons is a nonprofit corporation dedicated to making it easier for people to share and build upon the work of others, consistent with the rules of copyright.  They provide free licenses and other legal tools to mark creative work with the freedom the creator wants it to carry, so others can share, remix, use commercially, or any combination thereof.  We’ll be setting up the license as a Creative Commons | Attribution| Shared Alike.  This means anyone can remix, tweak, and build upon this work even for commerciadonate-banner-skinnyl reasons, as long as they credit us and license their new creations under the identical terms. This license is often compared to open source software licenses. All new works based on this one will carry the same license, so any derivatives will also allow commercial use.   If you get a moment, please donate to these guys!

Props To Collaboration And Great Ecosystem Input

The Customer Bill of Rights: Software-as-a-Service report could not have been produced without the generous input from these individual influencers and the following vendors who have shown a keen interest in transforming the client-vendor relationship. Please keep in mind, input into this document does not represent a complete endorsement of these rights in total by the individuals or vendors listed in this report.

The Thanks List: Star Influencer And Guru Inputs
Nenshad Bardoliwalla
Naomi Bloom, Bloom and Wallace
Kevin Dobbs, Montclair Advisors
Bob Evans, TechWeb
Dennis Howlett, Enterprise Irregulars
Phil Fersht, Horses For Sources
Christian Gherorghe
Paul Greenberg, The 56 Group
James Governor, Red Monk
Erin Kinikin
Esteban Kolsky
Amy Konary, IDC
Michael Krigsman, Asuret
Frank Scavo, Computer Economics
Josh Weinberger, CRM Magazine

The Thanks List: SaaS and Solution Vendor Input

Blue Wolf
Cisco Systems
Demand Media
Everest Software
Jive Software
Panaya Inc
Pervasive Software
RightNow Technologies
Rimini Street
Social Text
Sugar CRM
Ultimate Software

Continue The Discussion On Linked IN

We’ve crepic_logo_119x32ated a group that you can join now that will carry the conversation further.  Sign up now and stay tuned for when the report goes out.  Look for more Bill of Rights to come. Customer Bill of Rights

Your POV.

Want to be part of the collaborative research process?  Got ideas for topics that should be reports?  Feel free to post your comments here or send me an email at rwang0 at gmail dot com or r at softwareinsider dot org.

Copyright © 2009 R Wang. All rights reserved.

Thursday’s Thanks: It’s Been A Great 5 Years!

Yes, it’s true…

It’s been almost 5 years since I first joined Forrester.  I still remember my first day. I even blogged about how it was so cool to be around all those star analysts I had been following.   A few of them have left but I’ve also met a whole cast of new star analysts who have also been great to work and hang out with.   Frankly, I’m still in awe when I think about the people that are here and the clients that we work with on a regular basis.

It’s been very hard to make that decision to leave.  Forrester has given me many opportunities to push the envelope in advocating for the end users and I am grateful for the backing and support of my management team and fellow colleagues who share that entrepreneurial spirit.  Some examples of what we’ve accomplished together as clients, users, the media, and fellow employees in the past 5 years include:

  • Delivering the industry’s first end to end business process solution evaluation on Order Management Hubs;
  • Crafting an Enterprise Software Licensee’s Bill of Rights;
  • Providing inquiry, advisory, and project consulting input to >1000 enterprise software contract negotiations;
  • Pioneering research in Project Based Solutions (PBS);
  • Evangelizing the Master Data Management (MDM) and Customer Data Integration (CDI) market;
  • Creating the solution centric ecosystem model for evaluating the Stack Wars and for analyzing software partnerships;
  • Designing a long term apps strategy framework and 10 part series on helping customers with a framework to get there;
  • Developing a partner solution evaluation framework for end users and partners as the world of ecosystems take off’;
  • Launching Forrester’s Mid-market ERP coverage; and
  • Introducing the industry’s first policy evaluation in the Forrester Wave on Enterprise Software Licensing and Pricing

Innovations in packaged apps coverage and contract negotiations strategy will continue to live on at Forrester.  I know my colleagues will push the envelope and continue to do so with a deep role perspective.

So why now Ray?

But before I say my farewells let me address the issue that’s top of mind – why leave now?   Well in true analyst form, I’ll leave you with 2 bullet points. (Honestly, I couldn’t come up with a third one):

  • Create more personal time. My young and growing family has seen very little of me for the past 5 years.  I’ve had a blast putting in 120 hour weeks chatting with clients and meeting so many people in the industry.  It’s really been a pleasure and a privilege.  But, I owe it to my loved ones to be around a bit more and quite frankly, this is the best time before they become teenagers.  I’ve also got a lot frequent flier miles and hotel points I need to consume before these companies all go bankrupt!
  • Focus on strategy consulting and thought leadership in emerging technologies. I’ve joined the tail end of almost every boom. It started with health care administration, management consulting, SAP implementations, CRM, product management, and e Commerce start ups.  I don’t plan to miss this next wave of emerging technologies that bridge the stodgy and staid world of enterprise apps with the social world of consumer tech and Web 2.0.   This time I hope to be a few years ahead instead of behind.

Thank you for your support and friendship

Now, when you are at a place this long (keep in mind I live in the SF Bay Area), it becomes your family and those relationships take on greater meaning. Forrester is more than the research and sales people you see every day.  There’s a cadre of behind the scenes stars in editing, sales, client resource center, IT, consulting, marketing/PR, SG (HR), and finance that really bring the responsiveness of a start up to a 1000 person firm… which is what I’ll miss most – the relationships.

Let’s stay in touch.  There are many ways to stay social and I will continue to value your feedback, input, and suggestions as I enter my next endeavor. In the meantime, you can follow my adventures on this blog or reach out to me at:

Email Rwang0 at gmail dot com
Linked in

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Copyright © 2009 R Wang. All rights reserved.