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Research Summary: SAP User Experience-as-a-Service

BUILD and SAP Splash Improve Usability of Enterprise Software  This report focuses on SAP UXaaS, a new category of cloud-based software designed to improve the usability of enterprise software, aiding not only professional user interface (UI) designers but also technically inclined business users. As such, SAP UXaaS moves the process of UI creation from trained […]

Posted by R "Ray" Wang on April 27, 2016

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Trends: 9 Actions to Consider Before 2015 For Digital Transformation

Digital Strategy From The Analysts At Constellation Research Constellation’s year end checklist offers suggestions designed to enable you to take control of your digital strategy in 2015. Consider these actions to ensure you dominate digital disruption in the new year. 1. Matrix Commerce: Scrub your data By Guy Courtin When it comes to Matrix Commerce, […]

Posted by R "Ray" Wang on December 18, 2014

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Event Report: Behind The Creative Cloud Announcements At #AdobeMax

Adobe Launches Massive Creative Cloud Update Over 6000 art directors, designers, artists, production professionals, influencers, and users descended to the LA Convention Center for the annual creative class pilgrimage known as Adobe MAX.  This year’s event lived up to all expectations with massive product announcements, important partnerships, and a delightful trademark Adobe Sneaks session. Source: […]

Posted by R "Ray" Wang on October 12, 2014

1 Comment

News Analysis: Microsoft Dynamics CRM Acquires Parature For Customer Service Capabilities

Dynamics CRM Gains Key Technology and Team To Take Existing Customer Care Assets To Next Level On January 7th, 2014, The Microsoft Dynamics CRM team announced a definitive agreement to acquire Herndon, VA based Parature for an undisclosed sum.  This acquisition is Microsoft Dynamic’s CRM’s largest to date. Parature is an East Coast software start-up […]

Posted by R "Ray" Wang on January 6, 2014

3 Comments

Event Report: Day 1 At Oracle Open World 2013: The Quest For Innovation #oow13

Past Oracle Open Worlds Have Disappointed Customers and Partners Let’s be frank.  The past five years at Oracle Open World have disappointed even the faithful.   The over emphasis on hardware marketing and revisionist history on cloud adoption bored audiences.  The $1M paid advertorial keynotes had people walking out on the presenters 15 minutes into the […]

Posted by R "Ray" Wang on September 22, 2013

2 Comments

Event Report: Microsoft Dynamics Convegence 2013 (#conv13)

Customer Success, Acquisition, And New Features Drive Day 1 Headlines Almost 12,000 Microsoft faithful converged in New Orleans for the flagship Dynamics event.  Wayne Morris (@WayneMorrisOz), CVP kicked off the event reiterating the theme of “A World Ahead”. Meanwhile, Kirill Tatarinov (@KirillTatarinov), President of Microsoft Business Solutions Division, led the session with a series of […]

Posted by R "Ray" Wang on March 19, 2013

5 Comments

Monday’s Musings: Trends In The Top Software Insider Posts of 2012 (#softwareinsider)

Thank You For Your Support SoftwareInsider.org generated almost 10 million page views in 2012 (see Figure 1).  This does not include syndication through Constellation Research, Forbes (discontinued in 2012), Enterprise Irregulars, Computerworld UK, and other great media partners. Figure 1.  Software Insider Achieved 9.8M Page Views for 2012 Classic Posts Address The Key Fundamentals In […]

Posted by R "Ray" Wang on January 3, 2013

0 Comments

Monday’s Musings: Understand The Four Organizational Personas Of Disruptive Tech Adoption

Pace of Innovation Exceeds Ability To Consume Rapid innovation, flexible deployment options, and easy consumption models create favorable conditions for the proliferation of disruptive technology.  In fact, convergence in the five pillars of enterprise disruption (i.e. social, mobile, cloud, big data, and unified communications), has led to new innovations and opportunities to apply disruptive technologies […]

Posted by R "Ray" Wang on December 2, 2012

14 Comments

Event Report: IFS World Conference 2012 – Innovations Abound Beyond ERP (#IFSWoCo2012)

Key Themes Include Mobility, User Experience, and Innovation Over 1100 IFS customers convened October 15th to 17th, 2012 in Gothenburg Sweden for the IFS World Conference.  The conference brought together the world of projects, service and asset, manufacturing, and supply chain.  The conference highlighted the: Massive move to mobile. IFS continued their push into their […]

Posted by R "Ray" Wang on October 15, 2012

2 Comments

News Analysis: Informatica Launches MDM 9.5

New Product Addresses The Social, Mobile, Cloud, and Big Data World The convergence of social, mobile, cloud, big data (analytics), and video/unified comms changes the playing field from transactional applications to engagement applications.  The result – a sea change of new data types from structured and unstructured sources.  With greater volumes of data, demand for […]

Posted by R "Ray" Wang on May 15, 2012

4 Comments

Event Report: Clarabridge Customer Connections 2012 #cbc312

Clarabridge “Turns Up The Heat” On Delivering Context For Customer Experience CEO, Sid Banderjee, opened up Clarabridge‘s 4th annual user conference to 350 customers at the Doral Golf & Spa in Miami, FL on March 5th, 2012.  Clarabridge, a sentiment and text analytics software provider helps companies discern insight from their text based customer feedback […]

Posted by R "Ray" Wang on April 9, 2012

0 Comments

Event Report: The Sentiment At Microsoft Convergence 2011

Refresh Cycle Reflects Bullish Outlook By Partners and Customers Microsoft Convergence kicked off over the weekend in Atlanta, GA at the Georgia World Congress Center.  With an anticipated increase in attendance, many new product announcements, and a technology refresh cycle in play, attendees seemed upbeat.  The event kicked off in true tradition including the must […]

Posted by R "Ray" Wang on April 10, 2011

11 Comments

Tuesday’s Tip: Customers Seek Turnkey Applications From Their Technology Provider

Customers Expect Their Software Solutions To Be Turnkey The recent Q2 2010 update to the Software Insider Vendor Selection Survey highlights some changing expectations of 401 respondents in the vendor selection process.  Business technologists were asked to rate their top 5 selection criteria.  Key findings demonstrate how functionality, ownership experience, and ecosystem feedback categories dominate […]

Posted by R "Ray" Wang on September 14, 2010

5 Comments

Monday’s Musings: Why Next Gen Apps Must Improve Existing Activity Streams

Upcoming Data Deluge Threatens The Effectiveness Of Activity Streams Activity streams, best popularized by consumer apps such as Facebook and Twitter, have emerged as the Web 2.0 visualization paradigm that addresses the massive flows of information users face (see Figure 1).  As a key element of the dynamic user experiences discussed in the 10 elements […]

Posted by R "Ray" Wang on August 30, 2010

16 Comments

Friday’s Feature: Workday Release 10 Moves Users One Step Closer To ERP Replacement

Workday Continues To Pioneer SaaS Success In The Enterprise Founded by Dave Duffield and Aneel Bhusri in March 2005, Workday has grown the company to over 135 customers with 80+ companies in production, 17 enterprise payroll companies, and over 400 employees in 50 countries worldwide.  Key industries include services, technology, financial services, manufacturing, healthcare, and […]

Posted by R "Ray" Wang on March 26, 2010

4 Comments

Monday’s Musings: The Hidden Value In SaaS Deployments

Gains In SaaS Adoption Driven By Speed And Cost Savings… Preliminary data from Q4 earnings data show continued traction among SaaS solutions.  Expect SaaS deployments to gain steam in 2010 as organizations finalize their SaaS apps strategies to take advantage of 7 key benefits: Richer user experience – SaaS apps bring Web 2.0 usability to […]

Posted by R "Ray" Wang on January 25, 2010

25 Comments

Tuesday’s Tip: The SAP Optimization List – Key Ecosystem Vendors You Should Know

High Cost Of Ownership And Changing Requirements Drive SAP Users To Seek Optimization Solutions

As users await SAP to regain its mojo (see Dennis Howlett’s post) and implement it’s “Voice of the Customer” strategy in 2010, users must continue to reduce their cost of ownership and complexity. In addition, rapidly changing business requirements require some users to seek SaaS alternatives, additional point solutions, and extensions.
Consequently, vendors providing SAP optimization and extension solutions represent one of the fastest growing parts of the $78.7B (2009 Altimeter Group estimate), 850,000 SAP service partner and developer ecosystem. SAP users already embrace many of the solutions from vendors on this inaugural SAP Optimization List as part of their business value oriented apps strategy. The living list covers seven areas including:

1. application extension and usability;
2. application life cycle management;
3. archiving, storage, and test data management;
4. license management and optimization;
5. Microsoft Office integration;
6. third party maintenance; and
7. virtualization

Posted by R "Ray" Wang on January 5, 2010

12 Comments

Tuesday’s Tip: 10 Cloud and SaaS Apps Strategies For 2010

Keep In Mind Basic Rules Still Apply Regardless Of Deployment Option The proliferation of SaaS solutions provides organizations with a myriad of sorely needed point and disruptive solutions.  Good news – business users can rapidly procure and deploy, while innovating with minimal budget and IT team constraints.  Bad news – users must depend more on […]

Posted by R "Ray" Wang on December 22, 2009

17 Comments

Product Review: Epicor 9 Delivers Next Generation Apps Capabilities Today

Epicor Succeeds On Delivering A Converged Product Line Epicor’s latest release, Epicor 9, provides a proof point that an acquisition intensive vendor can keep their promises to both acquire and deliver on innovation.  Under the themes of “Protect, Extend, and Converge”, the Irvine, CA based mid-market software provider committed to its customers to support prior […]

Posted by R "Ray" Wang on October 24, 2009

41 Comments

News Analysis: Oracle Formally Announces Fusion Apps

Oracle’s Fusion Apps Addresses A Broad Set Of Horizontal Modules Oracle’s co-founder and Chief Executive Officer, Larry Ellison announced the code completion of Fusion Apps in today’s late afternoon keynote.  Though Ellison did not give precise guidance on general availability (GA), he did hint that the product would be available, “sometime in 2010”.  The product […]

Posted by R "Ray" Wang on October 14, 2009

14 Comments

Monday’s Musings: 10 Essential Elements For Social Enterprise Apps

Convergent trends fuel the push for new business solutions and platforms The future of enterprise software is evolving from web-based apps, business process platforms, and service-enabled products; to a new class of more connected, social, and collaborative business software solutions.  This transformation comes from advances in the Web 2.0 world and a growing realization that […]

Posted by R "Ray" Wang on August 24, 2009

21 Comments

Monday’s Musings: Why On-Premise Vendors and SI’s Should Go on the Offense with SaaS

On-premise vendors still see SaaS as a loss leader due to huge ramp up and punishing revenue recognition rules When it comes to the topic of SaaS, many on-premise vendors appear to be living in denial, hoping that SaaS fails, and/or creating confusion in the market place.  These tactics have merit as a shift to […]

Posted by R "Ray" Wang on July 13, 2009

9 Comments

News Analysis: Oracle Launches Fusion Middleware 11g

Oracle Fusion Middleware 11g launch starts countdown to 100 days of innovation until Oracle Open World In short, Oracle is putting forth a suite of middleware solutions that not only enable developers and software publishers to build their future solutions, but also deliver the middleware tools that will serve as the foundation for its go […]

Posted by R "Ray" Wang on July 1, 2009

2 Comments

Friday’s Feature: Snapshots In Enterprise 2.0 UX/UI – Eshbel’s Priority 13

Usability and User Experience Matter in Enterprise 2.0 Apps Welcome to the fifth in a series of Friday’s Features showcasing the latest and greatest in enterprise apps usability. Many ERP software vendors including Epicor, Eshbel, IFS, Infor, Lawson, Microsoft Dynamics, and Syspro have made significant progress in improving usability as they progress to Enterprise 2.0 […]

Posted by R "Ray" Wang on May 1, 2009

1 Comment

Friday’s Feature: Snapshots In Enterprise 2.0 UX/UI – Lawson Smart Office

Usability and User Experience Matter in Enterprise 2.0 Apps Welcome to the fourth in a series of Friday’s Features showcasing the latest and greatest in enterprise apps usability. Many ERP software vendors including Epicor, IFS, Infor, Lawson, Microsoft Dynamics, and Syspro have made significant progress in improving usability as they progress to Enterprise 2.0 apps. […]

Posted by R "Ray" Wang on March 13, 2009

0 Comments

Friday’s Feature: Snapshots In Enterprise 2.0 UX/UI – Epicor 9

Usability and User Experience Matter in Enterprise 2.0 Apps Welcome to the third in a series of Friday’s Features showcasing the latest and greatest in enterprise apps usability. Many ERP software vendors including Epicor, IFS, Infor, Lawson, Microsoft Dynamics, and Syspro have made significant progress in improving usability as they progress to Enterprise 2.0 apps. […]

Posted by R "Ray" Wang on February 20, 2009

3 Comments

Friday’s Feature: Snapshots In Enterprise 2.0 UX/UI – IFS Applications

Usability and User Experience Matter in Enterprise 2.0 Apps Welcome to the second in a series of Friday’s Features showcasing the latest and greatest in enterprise apps usability. Many ERP software vendors including Epicor, IFS, Infor, Lawson, Microsoft Dynamics, and Syspro have made significant progress in improving usability as they progress to Enterprise 2.0 apps. […]

Posted by R "Ray" Wang on February 13, 2009

2 Comments

Friday’s Feature: Snapshots In Enterprise 2.0 UX/UI – Microsoft Dynamics

Usability and User Experience Matter in Enterprise 2.0 Apps Welcome to the first in a series of Friday’s Features showcasing the latest and greatest in enterprise apps usability.   Many ERP software vendors including Epicor, IFS, Infor, Lawson, Microsoft Dynamics, and Syspro have made significant progress in improving usability as they progress to Enterprise 2.0 apps.  […]

Posted by R "Ray" Wang on February 6, 2009

2 Comments