Event Report: Behind The Creative Cloud Announcements At #AdobeMax

Adobe Launches Massive Creative Cloud Update Over 6000 art directors, designers, artists, production professionals, influencers, and users descended to the LA Convention Center for the annual creative class pilgrimage known as Adobe MAX.  This year’s event lived up to all expectations with massive product announcements, important partnerships, and a delightful trademark Adobe Sneaks session. Source: […]


Posted by R "Ray" Wang on October 12, 2014

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Event Report: SAP Australian User Group Summit Highlights Systematic Concerns About SAP

Australian Users Concerns About SAP Similar To Other Global Users Over 500 Australian SAP users gathered between September 8th and 9th, 2014 at the Sydney Hilton for the annual user conference.  Users came from IT roles, marketing, HR, and finance.  In speaking to over 100 attendees, key concerns include: Lack of clarity in future product […]


Posted by R "Ray" Wang on September 8, 2014


Event Report: #PowerPlex At The Crux Of The New Manufacturing Renaissance

Plex Plays A Key Role In The Digitalization Of Manufacturing Over 900 customers, partners, and Plex Systems gathered at the DeVos Place on Michigan’s West Coast of Grand Rapids for the 13th annual Plex Systems user event.  New features and a significant funding round book end the major announcements from the June 10th, 2014 Day […]


Posted by R "Ray" Wang on June 18, 2014


Event Report: Answers To The Top 12 Questions About SAP Ahead of #SapphireNow #ASUG2014

In The Era Of Simplification, The Complex Still Remains Complex More than 20,000 customers, partners, and prospects are expected to convene in Orlando, Florida for America’s SAP User Group (ASUG) and SAP’s annual conference known as Sapphire. Co-CEO Bill McDermott hopes to close a chapter in SAP’s history and open a new chapter as the […]


Posted by R "Ray" Wang on May 30, 2014


Event Report: Microsoft Convergence 2014 Day 1 Demonstrates Solid Momentum and Mindshare ( #CONV14 )

Microsoft Convergence Kicks Off In Atlanta The annual Microsoft Convergence customer event kicked off on March 4th, 2014.  Far from the days of the Stampede in Fargo, North Dakota, the event shows how far the Microsoft Dynamics customers, partners, and products have progressed.  Over 12,000 attendees including customers, partners, staff, and prospects gathered in Atlanta, […]


Posted by R "Ray" Wang on March 4, 2014


Tuesday’s Tip: Putting the Kibosh On ERP Vendor Sales Reps Who Troll For Indirect Access

Constellation Sees An Alarming Increase In Inquiries Constellation has received an alarming increase in inquiries about an unethical vendor sales practice coined as “trolling for indirect access”. Indirect access is when a vendor claims that a client is accessing their perpetually licensed software in an unintentional manner or inappropriately licensed manner. One vendor uses a […]


Posted by R "Ray" Wang on May 28, 2013


Event Report: Customers Very Happy At Ultimate Connections 2013 (#ulticonnect)

Partnership Announcements Enhance Ultimate Software’s Offerings Amidst a crowd of 1500 customers, partners, and attendees, Ultimate Software held their annual gathering from March 12th to March 15th, 2013 in Las Vegas.  Geared towards the medium sized to enterprise markets, Ultimate Software has steadily taken market share from ADP for payroll and expanded out into operational […]


Posted by R "Ray" Wang on March 29, 2013


Monday’s Musings: Trends In The Top Software Insider Posts of 2012 (#softwareinsider)

Thank You For Your Support generated almost 10 million page views in 2012 (see Figure 1).  This does not include syndication through Constellation Research, Forbes (discontinued in 2012), Enterprise Irregulars, Computerworld UK, and other great media partners. Figure 1.  Software Insider Achieved 9.8M Page Views for 2012 Classic Posts Address The Key Fundamentals In […]


Posted by R "Ray" Wang on January 3, 2013


Event Report: Questions Every #SAPPHIRENOW Attendee Should Be Asking SAP

SAP’s In The Midst Of Massive Transformation Just four years ago, nervous attendees dealt with a tumultuous global market entering financial crisis.  SAP’s management team decided to raise maintenance fees to shore up its margins amidst a drought of innovation.  Customers revolted en masse.  Policies changed due to user group and global influencer pressure.  Less […]


Posted by R "Ray" Wang on May 12, 2012


Event Report: SAUG Summit 2011 Attendees Show A Shift From SAP Centricity To Purpose Built

Summit Brings A Cadre Of Thought Leaders To User Group Attendees The SAP Australian User’s Group held their annual summit once again at the Sydney Convention Centre in Darling Harbour from August 2nd to August 4th.  With around 600 attendees, the keynotes covered many of the hot topics about SAP ownership, road maps, and best […]


Posted by R "Ray" Wang on August 3, 2011


Press Release: SAP User Group Executive Bridgette Chambers Joins Board of Advisors At Constellation Research

Constellation Gains Strong User Advocate Chicago, Illinois, United States of America – February 15, 2011 08:00 AM (GMT -7:00) Central Time Constellation Research Inc, a next generation research analyst firm helping clients navigate emerging and disruptive technologies, announced today the addition of Bridgette Chambers to the Board of Advisors. Bridgette currently serves as the CEO […]


Posted by R "Ray" Wang on February 15, 2011

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Event Report: SAP Australian Users Group Summit 2010

 SAUG Summit Delivered Great Networking Opportunities And Information Exchange Over 550 attendees converged on Sydney August 3rd to 5th, 2010 for the annual SAP User Group Summit.  Members were treated to 28 session, 7 keynotes, and 4 SAP 101 educational sessions.  The smart design of the conference gave attendees ample opportunities to connect and […]


Posted by R "Ray" Wang on August 8, 2010


News Analysis: Rimini Street Countersues Oracle

Rimini Street Counter Suit Focuses On Ensuring Customer Rights To Third Party Maintenance (3PM) On March 29th, 2010, Rimini Street sued Oracle for “counterclaims alleging copyright misuse, defamation, disparagement, trade libel, and unfair competition”.  The lawsuit was filed as a counter to Oracle’s February 26th, 2010 suit of Rimini Street for Intellectual Property (IP) theft.  […]


Posted by R "Ray" Wang on April 5, 2010


User Group Event: SAP Australian User Group (SAUG) Summit 2010

Title: SAUG Summit 2010 Location: Sydney Convention and Exhibition Centre Darling Harbour, Sydney Link out: Click here Start Date: 2010-08-03 End Date: 2010-08-05 Description: Learn: Collaborate: Innovate The SAUG Summit is the largest SAP event in the Asia-Pacific region and 2010 promises to be no different. This gathering for SAP professionals attracts a wide range […]


Posted by R "Ray" Wang on March 22, 2010


Monday’s Musings: Why Users Must Preserve Their Third Party Maintenance Rights

Apps Users Seek Third Party Maintenance For Cost, Value, and Service Updated surveys from inquiries, client conversations, and user group meetings show a 113.8% increase in interest in third party maintenance (3PM) services from Q3 2009 to Q1 2010 (see Figure 1).  Key factors stem from (see Figure 2.): Continuing cost pressures. Budgets continue to […]

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Posted by R "Ray" Wang on February 22, 2010


News Analysis: Hasso Brings More Changes to SAP’s Management Team

New Changes Hint At Hasso’s Priorities In a not surprising update, SAP makes changes to Executive Board and management.  Here are the changes: Gerhard Oswald becomes COO. Gerhard has experiences in support, consulting, education, custom development, and quality.Gerhard’s contract has been extended till December 31, 2011. Point of View (POV):  Gerhard’s been a long-timer at […]


Posted by R "Ray" Wang on February 11, 2010


News Analysis: SAP’s CEO Léo Apotheker Resigns

Apotheker’s Contract Not Renewed.  SAP Puts Snabe and McDermott In Co-Ceo Roles. Rumors began circulating early this weekend that Léo Apotehker’s contract would not be renewed.  The highest level sources had confirmed this early in the morning and the afternoon press release provided confirmation of the details.  A few key facts: SAP moves back to […]


Posted by R "Ray" Wang on February 7, 2010


News Analysis: SAP Revives Two-Tier Maintenance Options

Standard Support Returns After Much Deliberation

SAP announced today that they would be reintroducing their Standard Support offering. Customers now gain choice with a 2-tier maintenance offering. Here are the details between standard support and enterprise support.

* Standard Support Offering reintroduces at 18%. Customers seeking core bug fixes, support packages, risk mitigation, and related new functionality will have choice in staying on standard support. The program is designed for customers who seek to keep their systems up and running. Customers with CPI clauses in their contracts will want to take note – the first set of consumer price index (CPI) price increases will begin January 1st, 2012.
* Enterprise Support remains at 22%. SAP will continue to offer Enterprise Support at 22% for new customers and a ramp up for existing customers (see Figure 1). Enterprise support includes features such as best practices for IT operations, proactive monitoring and reporting, and transparency for business process performance. Customers who choose to go with Enterprise Support prior to March 15th, 2010 will be eligible for ramp up.
* Supplemental offerings still available. Other programs such as Max Attention, Safeguarding, and Product Support for Large Enterprises (PSLE) will continue to be available by choice and invitation.

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Posted by R "Ray" Wang on January 14, 2010


News Analysis: DSAG Project Team Members Resign Leadership of SUGEN KPI Working Group

DSAG project team and project leader departure could signal disagreement with methodology not SUGEN SAP embarked on an ambitious program to prove value in its Enterprise Support fee hike last year.   As planned, SAP should announce the results for the first set of SUGEN KPI’s in early December.  However, two key SUGEN KPI project […]


Posted by R "Ray" Wang on November 30, 2009


Speaker Notes: Keynote – SAP UK & Ireland User Group Conference 2009

Building Innovation With And Around Your SAP Environment Location: Manchester CentralAuditorium Date:23/11/2009 Start Time: 16:25 End Time: 17:00 Speaker: R “Ray” Wang Company: Partner with Altimeter Group Keynote summary: Pace of change continues to increase in market forces, work dynamics, business models, and pace of technology adoption. Innovation is essential in this market. There’s a […]


Posted by R "Ray" Wang on November 25, 2009


Event Report: SAP UK & Ireland User Group Conference 2009

SAP users in UK and Ireland remain equally skeptical about SAP (Photos by R Wang & Insider Associates, LLC.   Copyright © 2009 All rights reserved.) The SAP user group hosted its annual event.  Conversations with 37 clients reflect the following broad trends in the UK and Ireland: SAP users remain skeptical about benefits promised […]


Posted by R "Ray" Wang on November 24, 2009


Event Report: Epicor Perspectives 2009 – Continued Transformation Towards Next Gen Apps

Perspectives 2009 highlights continued market, corporate, and product transformation (Photos by R Wang & Insider Associates, LLC.   Copyright © 2009 All rights reserved.) Celebrating its 25th anniversary, Epicor hosted over 1500 partner, customer, and employee attendees at Caesar’s Palace in Las Vegas, NV.  Conference highlights include: Update on Epicor 9 adoption. Epicor has (deployed […]


Posted by R "Ray" Wang on November 10, 2009

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User Group Event: SAP UK & Ireland User Group Conference and Exhibition

Title: User Group Event: SAP UK & Ireland User Group Conference and Exhibition Location: Manchester Central (GMEX/MICC), England, United Kingdom Link out: Click here Start Date: 2009-11-23 End Date: 2009-11-24 Description: The largest most comprehensive UK & Ireland conference for SAP users, the SAP UK & Ireland User Group Conference and Exhibition will take place […]


Posted by R "Ray" Wang on October 3, 2009


Tuesday’s Tip: Call Vendors On Their Bluff About “Rev-Rec” And Software Maintenance Contracts

Vendor Sales Reps Keep Using An Age Old Excuse Out Of Habit Many organizations start their Q4 software maintenance renewals process in September.  This has led to a flurry of emails and phone calls about revenue recognition (a.k.a. “rev-rec”) rules for software maintenance contracts.   Apparently, both customers and vendor sales reps suffer from mass […]


Posted by R "Ray" Wang on September 29, 2009


Vendor Event: Ariba North American User Conference

Title: Vendor Event: Ariba North American User Conference Location: The Gaylord Opryland Conference and Resort, Nashville, TN Link out: Click here Start Date: 2009-10-11 End Date: 2009-10-14 Registration Link North American User Conference Gaylord Opryland Resort and Convention Center Nashville, TN October 11 – 14, 2009 Overview The Ariba User Conference will provide you with […]


Posted by R "Ray" Wang on September 27, 2009


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