Monday’s Musings: 5 Steps to Restoring Trust in the Vendor – Customer Relationship

Software vendors face significant decisions in the next 6 to 12 months on how to respond to the economic downturn.  Anxious shareholders and slipping quarterly forecasts may lead vendors to ignore their implied vendor customer contracts.  This “implied contract” is the inherent trust a customer has with their vendor to do the right thing.  It’s […]

Posted by R "Ray" Wang on October 12, 2008