News Analysis: Hasso Brings More Changes to SAP's Management Team
New Changes Hint At Hasso’s Priorities In a not surprising update, SAP makes changes to Executive Board and management. Here are the changes: Gerhard Oswald becomes COO. Gerhard has experiences in support, consulting, education, custom development, and quality.Gerhard’s contract has been extended till December 31, 2011. Point of View (POV): Gerhard’s been a long-timer at […]
News Analysis: SAP's CEO Léo Apotheker Resigns
Apotheker’s Contract Not Renewed. SAP Puts Snabe and McDermott In Co-Ceo Roles. Rumors began circulating early this weekend that Léo Apotehker’s contract would not be renewed. The highest level sources had confirmed this early in the morning and the afternoon press release provided confirmation of the details. A few key facts: SAP moves back to […]
News Analysis: SAP Revives Two-Tier Maintenance Options
Standard Support Returns After Much Deliberation
SAP announced today that they would be reintroducing their Standard Support offering. Customers now gain choice with a 2-tier maintenance offering. Here are the details between standard support and enterprise support.
* Standard Support Offering reintroduces at 18%. Customers seeking core bug fixes, support packages, risk mitigation, and related new functionality will have choice in staying on standard support. The program is designed for customers who seek to keep their systems up and running. Customers with CPI clauses in their contracts will want to take note – the first set of consumer price index (CPI) price increases will begin January 1st, 2012.
* Enterprise Support remains at 22%. SAP will continue to offer Enterprise Support at 22% for new customers and a ramp up for existing customers (see Figure 1). Enterprise support includes features such as best practices for IT operations, proactive monitoring and reporting, and transparency for business process performance. Customers who choose to go with Enterprise Support prior to March 15th, 2010 will be eligible for ramp up.
* Supplemental offerings still available. Other programs such as Max Attention, Safeguarding, and Product Support for Large Enterprises (PSLE) will continue to be available by choice and invitation.
Tuesday's Tip: 2010 Apps Strategies Should Start With Business Value
Begin Apps Strategy Projects With Bite-Sized Entry Points Complexity often plagues today’s apps strategies. With tight budgets, limited resources, and little time, organizations need to find bite-sized entry points. The need to meet ever changing complex business requirements requires a four-step, basic (A,B,C,D) approach: Align your business requirements with the hierarchy of business needs. Every […]
Speaker Notes: Keynote – SAP UK & Ireland User Group Conference 2009
Building Innovation With And Around Your SAP Environment Location: Manchester CentralAuditorium Date:23/11/2009 Start Time: 16:25 End Time: 17:00 Speaker: R “Ray” Wang Company: Partner with Altimeter Group Keynote summary: Pace of change continues to increase in market forces, work dynamics, business models, and pace of technology adoption. Innovation is essential in this market. There’s a […]
Event Report: SAP UK & Ireland User Group Conference 2009
SAP users in UK and Ireland remain equally skeptical about SAP (Photos by R Wang & Insider Associates, LLC. Copyright © 2009 All rights reserved.) The SAP user group hosted its annual event. Conversations with 37 clients reflect the following broad trends in the UK and Ireland: SAP users remain skeptical about benefits promised […]
Best Practices: Lessons Learned In What SMB's Want From Their ERP Provider
Competition Intensifies For The Small And Medium Organization’s Software Budget Software vendors such as Oracle and SAP can no longer rely on their large enterprise customers for double digit year-over-year growth. In fact, their customers have not only reached a saturation point in being able to consume new solutions, but have also faced demands to […]
Product Review: Epicor 9 Delivers Next Generation Apps Capabilities Today
Epicor Succeeds On Delivering A Converged Product Line Epicor’s latest release, Epicor 9, provides a proof point that an acquisition intensive vendor can keep their promises to both acquire and deliver on innovation. Under the themes of “Protect, Extend, and Converge”, the Irvine, CA based mid-market software provider committed to its customers to support prior […]
News Analysis: Oracle Formally Announces Fusion Apps
Oracle’s Fusion Apps Addresses A Broad Set Of Horizontal Modules Oracle’s co-founder and Chief Executive Officer, Larry Ellison announced the code completion of Fusion Apps in today’s late afternoon keynote. Though Ellison did not give precise guidance on general availability (GA), he did hint that the product would be available, “sometime in 2010”. The product […]
Research Report: Customer Bill of Rights – Software-as-a Service
Connect. Collaborate. Innovate. Welcome to the first of many Altimeter Group research reports. Before you dive deep into the Customer Bill of Rights: Software-as-a-Service report, we wanted to share with you a bit about the research process and how we work within the community. Connect. We strive to bring new people together and share our […]
Tuesday's Tip: Why Free Software Ain't Really Free
Free Software Gimmicks From Some On-Premise Vendors Only Address The License Cost Issue Recently, readers and clients have been approached by on-premise vendors offering free software modules to incentivize new license purchases. However, free should not be confused with the Open Source (i.e. Freeware) movement, where source code is provided with minimal copyright restrictions. Free […]
News Analysis: Microsoft Dynamics AX Acquires IP For Four Industry Solutions
Microsoft Dynamics Demonstrates Continued Industry Solution Investment Today’s announcement focuses on the Microsoft Dynamics AX product line. Key facts include: IP acquisition only. Microsoft acquires the intellectual property (IP) for three four industry solutions. These solutions build on the Microsoft Dynamics AX platform. Microsoft has not acquired the companies or personnel. Fullscope, Inc.; Computer Generated […]
News Analysis: Siemens Cancels SAP Maintenance Contract
Potential Announcement of * Siemens cancellation represents a shift in mood by one of SAP’s most loyal customers What’s been rumored for the past few months has now publicly been confirmed discussed. Golem.de (Babelfish Translation in English) *Wiwo.de,(Wirtschaftswoche the German equivalent of BusinessWeek) (Babelfish Translation in English) reports that Siemens says SAP Tschüß (i.e. ciao, […]
Tuesday's Tip: Note To Self – Start Renegotiating Your Q4 Software Maintenance Contracts Now!
Labor Day (US Holiday) traditionally marks the end of summer BBQ’s, the beginning of the fall conference season, and yes, the time to begin a review of your software maintenance contacts that expire end of year. As clients prepare for this seasonal ritual, a few trends in 2009 should set the stage for negotiations: […]
Monday's Musings: 10 Essential Elements For Social Enterprise Apps
Convergent trends fuel the push for new business solutions and platforms The future of enterprise software is evolving from web-based apps, business process platforms, and service-enabled products; to a new class of more connected, social, and collaborative business software solutions. This transformation comes from advances in the Web 2.0 world and a growing realization that […]