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Research Report: Next Gen B2B and B2C E-Commerce Priorities Reflect Macro Level Trends

Recessionary Forces Challenge Organizations To Not Only Right Channel, But Also Personalize Organizations with e-commerce initiatives face a flurry of competitive forces that challenge existing assumptions put in place a decade ago.  On the operational efficiency front, organizations must battle reduced product margins, shorter product life cycles, greater pricing transparency, and increased friction in multi-channel […]

Posted by R "Ray" Wang on September 6, 2010

Speaking Engagement: Forrester Teleconference – Achieving A Perfect Order To Combat The Evil Forces Of A Recession

Thursday, February 19, 2009, 1:00 p.m.-2:00 p.m. Eastern time (18:00-19:00 UK time) Presented By: R “Ray” Wang Vice President, Principal Analyst Forrester Research, Inc. Cost:  Please check the registration page Who should attend: Business Process & Applications professionals, CIO’s, Application Delivery and Program Management Professionals. Description: Declining sales, shrinking operating margins, and labor force reductions, […]

Posted by R "Ray" Wang on January 15, 2009

Monday's Musings: A Year of Extremes Brings Us Back Full Circle to the Beginning of the Dot.Com Bust

With a few days left in the year, it’s hard to believe that 2008 is almost over.  Just like our paltry .401K’s and lowered gas prices, it’s like we reverted to the Dot Com bust.  Extreme contrasts in positions and tremendous change made 2008 both exciting, suspenseful, and frankly sobering like 2002.  In fact, it […]

Posted by R "Ray" Wang on December 29, 2008

Research Summary: The Forrester WaveTM: Order Management Hubs, Q4 2008 – Sterling Commerce, Oracle, SAP, and Epicor Emerge As Leading Solutions That Support The Delivery Of A Perfect Order

FORWARD AND COMMENTARY In the second update to the industry’s only business process-focused assessment of its kind, we evaluated eight leading order management hubs in a 152-criteria evaluation. The Forrester Wave provided head to head comparison of which order management hub solution would best support the 20 steps in a perfect order.  Importantly, the end […]

Posted by R "Ray" Wang on December 17, 2008

Order Management Hubs: 20 Steps to a Perfect Order

A Perfect Order still means many things to many people Recent studies show that enterprises who deliver perfect orders have a direct correlation to positive customer satisfaction scores. Despite the stakes, success in consistently delivering a perfect order continues to elude many enterprises because existing systems lack the flexibility to move orders across the order […]

Posted by R "Ray" Wang on June 9, 2008