Tuesday's Tip: How To Plan For SAP's S/4 HANA Upgrade And Contract Negotiations Strategy #SAPHANA
Launch Of SAP S/4 Provides Catalyst For Organizations To Update Their Next Gen Apps Strategy The February 3rd, 2015 New York City SAP S/4 launch event brought a positive closure for customers seeking the next generation apps strategy from SAP. At a high level, the SAP S/4 HANA offering offers: a new suite of applications […]
Event Report: SAP Australian User Group Summit Highlights Systematic Concerns About SAP
Australian Users Concerns About SAP Similar To Other Global Users Over 500 Australian SAP users gathered between September 8th and 9th, 2014 at the Sydney Hilton for the annual user conference. Users came from IT roles, marketing, HR, and finance. In speaking to over 100 attendees, key concerns include: Lack of clarity in future product […]
Tuesday’s Tip: Putting the Kibosh On ERP Vendor Sales Reps Who Troll For Indirect Access
Constellation Sees An Alarming Increase In Inquiries Constellation has received an alarming increase in inquiries about an unethical vendor sales practice coined as “trolling for indirect access”. Indirect access is when a vendor claims that a client is accessing their perpetually licensed software in an unintentional manner or inappropriately licensed manner. One vendor uses a […]
Monday's Musings: Why Users Must Preserve Their Third Party Maintenance Rights
Apps Users Seek Third Party Maintenance For Cost, Value, and Service Updated surveys from inquiries, client conversations, and user group meetings show a 113.8% increase in interest in third party maintenance (3PM) services from Q3 2009 to Q1 2010 (see Figure 1). Key factors stem from (see Figure 2.): Continuing cost pressures. Budgets continue to […]
News Analysis: Hasso Brings More Changes to SAP's Management Team
New Changes Hint At Hasso’s Priorities In a not surprising update, SAP makes changes to Executive Board and management. Here are the changes: Gerhard Oswald becomes COO. Gerhard has experiences in support, consulting, education, custom development, and quality.Gerhard’s contract has been extended till December 31, 2011. Point of View (POV): Gerhard’s been a long-timer at […]
News Analysis: SAP's CEO Léo Apotheker Resigns
Apotheker’s Contract Not Renewed. SAP Puts Snabe and McDermott In Co-Ceo Roles. Rumors began circulating early this weekend that Léo Apotehker’s contract would not be renewed. The highest level sources had confirmed this early in the morning and the afternoon press release provided confirmation of the details. A few key facts: SAP moves back to […]
News Analysis: SAP Revives Two-Tier Maintenance Options
Standard Support Returns After Much Deliberation
SAP announced today that they would be reintroducing their Standard Support offering. Customers now gain choice with a 2-tier maintenance offering. Here are the details between standard support and enterprise support.
* Standard Support Offering reintroduces at 18%. Customers seeking core bug fixes, support packages, risk mitigation, and related new functionality will have choice in staying on standard support. The program is designed for customers who seek to keep their systems up and running. Customers with CPI clauses in their contracts will want to take note – the first set of consumer price index (CPI) price increases will begin January 1st, 2012.
* Enterprise Support remains at 22%. SAP will continue to offer Enterprise Support at 22% for new customers and a ramp up for existing customers (see Figure 1). Enterprise support includes features such as best practices for IT operations, proactive monitoring and reporting, and transparency for business process performance. Customers who choose to go with Enterprise Support prior to March 15th, 2010 will be eligible for ramp up.
* Supplemental offerings still available. Other programs such as Max Attention, Safeguarding, and Product Support for Large Enterprises (PSLE) will continue to be available by choice and invitation.
News Analysis: DSAG Project Team Members Resign Leadership of SUGEN KPI Working Group
DSAG project team and project leader departure could signal disagreement with methodology not SUGEN SAP embarked on an ambitious program to prove value in its Enterprise Support fee hike last year. As planned, SAP should announce the results for the first set of SUGEN KPI’s in early December. However, two key SUGEN KPI project […]
Speaker Notes: Keynote – SAP UK & Ireland User Group Conference 2009
Building Innovation With And Around Your SAP Environment Location: Manchester CentralAuditorium Date:23/11/2009 Start Time: 16:25 End Time: 17:00 Speaker: R “Ray” Wang Company: Partner with Altimeter Group Keynote summary: Pace of change continues to increase in market forces, work dynamics, business models, and pace of technology adoption. Innovation is essential in this market. There’s a […]
Event Report: SAP UK & Ireland User Group Conference 2009
SAP users in UK and Ireland remain equally skeptical about SAP (Photos by R Wang & Insider Associates, LLC. Copyright © 2009 All rights reserved.) The SAP user group hosted its annual event. Conversations with 37 clients reflect the following broad trends in the UK and Ireland: SAP users remain skeptical about benefits promised […]
News Analysis: Siemens Cancels SAP Maintenance Contract
Potential Announcement of * Siemens cancellation represents a shift in mood by one of SAP’s most loyal customers What’s been rumored for the past few months has now publicly been confirmed discussed. Golem.de (Babelfish Translation in English) *Wiwo.de,(Wirtschaftswoche the German equivalent of BusinessWeek) (Babelfish Translation in English) reports that Siemens says SAP Tschüß (i.e. ciao, […]
News Analysis: Rimini Street Launches Third Party Maintenance for SAP
(Photo: Rimini Street movable billboard outside SAPPHIRE 09. Courtesy of Rimini Street. All rights reserved) Almost one year after Rimini Street announced its intention to provide third party maintenance, on May 11th, 2009, the ground breaking support services provider announced that it had signed its first SAP clients and launched immediate availability of its […]