Archives

News Analysis: Biz360 Acquisition Signals Attensity Group's Move Into Social CRM

eService Meets Social Media Monitoring, A Natural Evolution To SCRM On April 28th, Attensity Group, an eService and semantic analytics provider announced its acquisition of Biz360, a social media monitoring (SMM) and community platform player.  Conversations with Attensity’s CMO, Michelle DeHaaf, highlight the importance of listening platforms in Attensity’s overall social CRM (customer relationship management) […]

Posted by R "Ray" Wang on May 4, 2010

Thursday's Disruptive Tech Showcase: SimplyBox 2.0 Simplifies Enterprise 2.0 Collaboration

Collaboration Remains Elusive Across Applications And Enterprises Organizations seeking the benefits of collaboration and rapid knowledge sharing in Enterprise 2.0 (E2.0) solutions face several key challenges in delivering a consistent enterprise solution: Consistent tool across multiple applications and environments. Organizations want one tool to collaborate regardless of the application they are using.  Today, organizations often […]

Posted by R "Ray" Wang on April 29, 2010

News Analysis: Salesforce.com and VMware Up The Ante In The Cloud Wars With VMforce

VMWare and Salesforce.com Battle For The Hearts And Minds Of Cloud-Oriented Java Developers On April 27th, 2010, Salesforce.com, [NYSE: CRM] and VMware, Inc. (NYSE: VMW) formed VMforce, a strategic alliance to create a deployment environment for Java based apps in the cloud.  The Platform-as-a-Service (PaaS) offering builds on Java, Spring, VMware vSphere, and Force.com.  Key […]

Posted by R "Ray" Wang on April 29, 2010

News Analysis: Microsoft Licensing Update – April 2010

Welcome To The First Of A Series Of Posts On Microsoft Licensing Updates. Given the vast array of Microsoft products and licensing categories, an organization may often feel overwhelmed by Microsoft’s policies.  While there may be some complexity, these series of posts are designed to provide up to date commentary and analysis on new programs […]

Posted by R "Ray" Wang on April 28, 2010

Wednesday’s Whispers: People Whispers – April 2010

PEOPLE WHISPERS: MOVES, PROMOTIONS, AND MILESTONES* A very slow moving April as many change and moves were made in Q1.  So far the job prospects in tech remain excellent. As always, thanks for your emails and alerts. If you’ve got a change or know of a promotion, keep dropping me a line! If you need […]

Posted by R "Ray" Wang on April 28, 2010

Thursday's Disruptive Tech Showcase: SnapLogic Tackles Cloud/SaaS Integration Challenges

Demand For Complex Cloud/SaaS Based Integration Continues To Increase Organizations face a deluge of data from more and more new sources, especially in the Cloud.  Existing integration solutions often require expensive custom coding that’s purpose built; but rigid and disposable.  A change in business objects or swap out of new solutions often require brand new […]

Posted by R "Ray" Wang on April 22, 2010

News Analysis: Lawson Puts Its Full ERP Suite In The Cloud

Lawson External Cloud Services Represents A Big Step In On Demand ERP Options On March 31, 2010, Lawson Software (Nasdaq: LWSN) announced the Lawson External Cloud Services offering.  The venerable St. Paul, Minnesota vendor plans to deliver the full ERP Suite including Lawson S3, Lawson M3, and Lawson Talent Management via Amazon’s Elastic Compute Cloud […]

Posted by R "Ray" Wang on April 22, 2010

Tuesday's Tip: Dealing With Vendor Threats To Charge For Back Maintenance Fees

Four Common Customer Scenarios Will Trigger Vendors To Raise The Back Maintenance Fee Discussion Back maintenance fees describe the amount an organization would have paid for maintenance if they would have continued to pay the usual stream required to access support, bug fixes, patches, and upgrade rights.  As economic conditions have worsened, many organizations have […]

Posted by R "Ray" Wang on April 13, 2010

News Analysis: Rimini Street Countersues Oracle

Rimini Street Counter Suit Focuses On Ensuring Customer Rights To Third Party Maintenance (3PM) On March 29th, 2010, Rimini Street sued Oracle for “counterclaims alleging copyright misuse, defamation, disparagement, trade libel, and unfair competition”.  The lawsuit was filed as a counter to Oracle’s February 26th, 2010 suit of Rimini Street for Intellectual Property (IP) theft.  […]

Posted by R "Ray" Wang on April 5, 2010

Wednesday's Whispers: People Whispers – March 2010

PEOPLE WHISPERS: MOVES, PROMOTIONS, AND MILESTONES* As always, thanks for your emails and alerts. If you’ve got a change or know of a promotion, keep dropping me a line! If you need a referral, and we’ve worked together in the past, don’t hesitate to reach out to me via Linked In. Ashesh Badani became Sr. […]

Posted by R "Ray" Wang on March 31, 2010

Friday's Feature: Workday Release 10 Moves Users One Step Closer To ERP Replacement

Workday Continues To Pioneer SaaS Success In The Enterprise Founded by Dave Duffield and Aneel Bhusri in March 2005, Workday has grown the company to over 135 customers with 80+ companies in production, 17 enterprise payroll companies, and over 400 employees in 50 countries worldwide.  Key industries include services, technology, financial services, manufacturing, healthcare, and […]

Posted by R "Ray" Wang on March 26, 2010

Tuesday's Tip: Understanding The Many Flavors of Cloud Computing and SaaS

Confusion Continues With Cloud Computing And SaaS Definitions Coincidence or just brilliance must be in the air as three esteemed industry colleagues, Phil Wainewright, Michael Cote, and James Governor, have both decided to clarify definitions on SaaS and Cloud within a few days of each other.  In fact, this couldn’t be more timely as SaaS […]

Posted by R "Ray" Wang on March 22, 2010

User Group Event: SAP Australian User Group (SAUG) Summit 2010

Title: SAUG Summit 2010 Location: Sydney Convention and Exhibition Centre Darling Harbour, Sydney Link out: Click here Start Date: 2010-08-03 End Date: 2010-08-05 Description: Learn: Collaborate: Innovate The SAUG Summit is the largest SAP event in the Asia-Pacific region and 2010 promises to be no different. This gathering for SAP professionals attracts a wide range […]

Posted by R "Ray" Wang on March 22, 2010

Monday's Musings: Avoiding Failure In Social CRM Projects Requires Ecosystem Coordination

Recent Conversations With Executives Confirm Demand For Social CRM Good news! Organizations see an opportunity to tap into the proliferation of social networking channels for their CRM initiatives.  Speaking with 23 business leaders over the past 10 days, it became obvious that Social CRM initiatives were top of mind for a few reasons: Pressure from […]

Posted by R "Ray" Wang on March 15, 2010

Monday's Musings: Decoupling Support From Maintenance – What Apps Vendors Can Learn From Microsoft Dynamics

Who Says Support Has To Be Bundled With Maintenance? About a decade back, vendors would offer support and maintenance as two separate line items on their contracts.  Support would run about 5 to 10% the license fee and so would maintenance.  Keep in mind, average support and maintenance fees were under 15% back then.  Here’s […]

Posted by R "Ray" Wang on March 8, 2010