Constellation’s research team uses a tried and true futurist framework that looks at the political, economic, societal, technological, environmental and legislative (PESTEL) shifts ahead (see Figure 1). The PESTEL model is used to synthesize the major trends and provides guidance on how Constellation approaches its seven key business themes over the next 2 to 3 years in:
- Consumerization of Technology and the New C-Suite
- Data to Decisions
- Digital Marketing Transformation
- Future of Work
- Matrix Commerce
- Next-Generation Customer Experience
- Technology Optimization and Innovation
The strategic assumptions from Constellation’s 2014 PESTEL framework form the basis for the business theme-led research. Over the next 36 months, research from each business theme will factor these trends into the overall research agenda. The goal in 2014 is to help clients not only navigate, but also dominate digital disruption.
In part 1, the focus was on the technological trends.
In part 2, the focus is on societal.
Figure 1. PESTEL Approach Provides a Futurist Framework For Business Themes and Planning
Societal (S) Shifts Showcase the Digital Divide Ahead
Generational shifts by age and by digital proficiency will show up in force in 2014. A generation of millennials no longer seeks the same objectives as previous generations. Lack of upward mobility and opportunity sow the seeds for societal disruption. Furthermore, a fear of government intrusion along with a need for government programs creates a bipolar view on the role of government. Hence, organizations must adapt to an ever-changing array of future business models based on dynamic demographic and psycho-graphic preferences. The following five broad societal movements shape how individuals behave and play a strong role in influencing business model adoption (see Figure 2):
Figure 2. Societal Shifts Showcase the Digital Divide Ahead
- Access trumps ownership in a sharing economy. From car sharing in the late 1990s, to vacation rentals to collaborative financing, the sharing economy has been inching its way into the forefront of the consumer’s mind. Since, thought leaders such as Rachel Botsman, Lisa Gansky and Anne-Sophie Novel, have been chronicling the forces, underlying trends and players behind the movement. Key success factors in this new business model require the identification of underutilized assets, optimization of value through time slicing of access, trading on the goodwill and generosity of others and building a reputation economy. A sharing economy model is not for every industry, yet this trend may affect how products and services companies shift their offerings and business models in the next three to five years.
- Five generations of customers and workers driven by digital proficiency, not age. When discussing the future of work, most people immediately jump to the discussion of millennials, Generation Y, Generation X, Baby Boomers, post war, etc. However, under a shift to digital business, the generations are defined differently. This segmentation describes how proficient people are with digital technologies and digital culture. The five generations include digital natives, digital immigrants, digital voyeurs, digital holdouts and the digital disengaged.
- Sacrificing privacy for convenience in a post-NSA/Snowden world. The proliferation of digital exhaust – the plume of signals and artifacts left behind in our digital world – begs the questions of data ownership and privacy. As organizations move toward data-driven business models, consumers and enterprises must find a balance between individual privacy rights and the desire to deliver prediction and mass personalization at scale. Moreover, the concepts of trust and
transparency become paramount, as authenticity remains the Holy Grail of corporate and personal brands. There is a battle for Personally Identifiable Information (PII) at the heart of many digital business models; consumer awareness of how their PII fuels business will lead to agitation for transparency and a better deal. One will expect to see new privacy compacts emerge!
- Generational and class warfare favor redistribution programs. A digital divide pits those succeeding in a digital economy against those shackled by inequality of access. While equal outcomes are not expected, society must provide access and equal opportunity. Meanwhile, generational warfare has arrived, as younger individuals may have to subsidize older individuals for healthcare, social programs, and other government obligations. Concurrently, the lack of jobs for the young (for example, 50 percent unemployment in Spain for those under the age of 26) will disenfranchise a generation. Those more digitally enabled may have to subsidize those less so or be bullied into providing more digital opportunities.
- Resentment and backlash emerge toward Silicon Valley for disruptive technologies and business models. Societies now realize the good, the bad and the ugly with how disruptive technologies can affect business models. Expect a growing backlash against Silicon Valley, the venture capital firms, technocrats and tech geeks who decimate high paying jobs and against businesses using technology as a weapon without considering the human toll. In addition, the growing gap in wealth and an increase in power allow Silicon Valley to reshape the world to its needs. Similar to the Occupy movements against Wall Street, these movements represent the tip of the iceberg in social unrest and populist action.
The Bottom Line: Societal Trends Alone Are Not Enough To Consider In Dominating Digital Disruption
The premise behind the Constellation Futurist Framework requires the broader perspective of five other areas: political, economic, societal, environment, and legislative. When taken in concert, boards, CEOs, management teams, and strategic advisors will have a set of trends that provide context to the digital disruption ahead. The framework is just the beginning. A successful strategy will build on this futurist framework to map out the next 24 to 36 months of business model disruption.
VIDEO: Webinar of the Constellation Outlook on Digital Disruption
Are you still seeing the world through the lens of Social, Mobile, Cloud, Analytics, and UC/Video? Does this help you take the bigger perspective? Ready for digital disruption? Add your comments to the blog or reach me via email: R (at) ConstellationR (dot) com or R (at) SoftwareInsider (dot) org.
- Developing your digital business strategy
- Connecting with other pioneers
- Sharing best practices
- Vendor selection
- Implementation partner selection
- Providing contract negotiations and software licensing support
- Demystifying software licensing
- Trends: [VIDEO] The Digital Business Disruption Ahead Preview – NASSCOM India Leadership Forum (#NASSCOM_ILF)
- News Analysis: New #IBMWatson Business Group Heralds The Commercialization Of Cognitive Computing. Ready For Augmented Humanity?
- Harvard Business Review: What a Big Data Business Model Looks Like
- Monday’s Musings: How The Five Consumer Tech Macro Pillars Influence Enterprise Software Innovation
- Tuesday’s Tip: Understand The Five Generation Of Digital Workers And Customers
- Monday’s Musings: The Chief Digital Officer In The Age Of Digital Business
- Slide Share: The CMO vs CIO – Pathways To Collaboration
- Event Report: CRM Evolution 2013 – Seven Trends In The Return To Digital Business And Customer Centricity
- News Analysis: Sitecore Acquires Commerce Server In Quest Towards Customer Experience Management
- News Analysis: Salesforce 1 Signals Support For Digital Business at #DF13
- Research Summary And Speaker Notes: The Identity Manifesto – Why Identity Is At The Heart of Digital Business
Reprints can be purchased through Constellation Research, Inc. To request official reprints in PDF format, please contact Sales .
Although we work closely with many mega software vendors, we want you to trust us. For the full disclosure policy,stay tuned for the full client list on the Constellation Research website.
* Not responsible for any factual errors or omissions. However, happy to correct any errors upon email receipt.
Copyright © 2001 -2014 R Wang and Insider Associates, LLC All rights reserved.
Contact the Sales team to purchase this report on a a la carte basis or join the Constellation Customer Experience