Customers Must Hurry To Address The Mistakes From Shadow IT SaaS/Cloud Adoption
Amidst the hey day of the early years for software as a service (SaaS) and Cloud, many line of business executives signed simple month to month, user based contracts without the burdens of IT and scrutiny of vendor procurement. These edge applications and best of breed point solutions gave the business side massive flexibility in accessing innovation and moving the business forward as IT teams struggled with stabilizing existing landscapes and identifying a strategy to repay technical debt.
Fast forward to 2015, many organizations face challenges unlike the early years of cloud for a few reasons:
- Best of breed point solutions have evolved to cloud suites. From simple collaboration apps to sales force automation to talent management, successful SaaS vendors have evolved into cloud suites. The complexity of offerings have introduced mission critical functionality on the cloud that require a more deliberate approach to cloud contracts
- Average contract has substantially increased in length. Remember when your SaaS vendor contract was month-to-month with a one year contract being on the long side? Recent contracts with some HR Tech vendors have averaged from three to five years, with even seven starting to emerge as part of the standard contract. Longer term commitments impact an organization’s agility which is why contract strategy should be coordinated with overall business strategy.
- Pricing models shift from simple to increasingly complex. SaaS vendors started out with simple per user, per month pricing (i.e. PUPM). Today, models have increased in complexity beyond user based pricing. Usage based pricing is based on employees, revenue, gigabytes consumed, connections, or other business metrics.
- Integration remains a complex issue. Early SaaS integrations were simple. Customers could leverage point-to-point tools. With Cloud becoming mainstream, the need to master data sources, address different granularities of process, harmonize workflows, and orchestrate API’s increase complexity of ownership.
- Pace of innovation begins to plateau. Many early SaaS startups proudly announced monthly and quarterly updates with substantial improvements in functionality. Many vendors have now moved from quarterly updates to three a year and even two at some. Customers will want to understand the impact on road map and adoption.
The Bottom Line: Buyers Face Massive Vendor Lock-In
Cloud apps have dominated new license sales in the enterprise applications market in recent years. Constellation estimates that 93 percent of all new enterprise software license sales offer a cloud deployment option. In the cloud model, buyers do not own the software license. Instead, the software is leased and accessed, while the purchaser owns the data. As the market shifts from on-premises to cloud deployment, the risk of getting locked into a vendor increases for three main reasons:
- The access model means users have limited rights and control. Cutting through the hype, buyers do not own the rights to the code in most public cloud models. Buyers pay for the right to access functionality and use the intellectual property, but at the full mercy of the cloud vendor. Should the vendor decide to take a different product direction or find itself bankrupt, users remain at the vendor’s mercy.
- Costs of switching vendors remain ambiguous at best and expensive at worst. While users have access to and ownership of their data, the hurdle in moving from one cloud vendor to another increases with usage over time. Without rights over the app’s functionality, users face lock-in if they cannot easily export their business processes that are instantiated in the vendor’s functionality. Add in different architectural standards, varying granularity of process flows and complex metadata models, and users face an expensive and daunting challenge switching from one cloud vendor to another. Most migration plans are unclear on how to successfully switch from one vendor to another.
- Vendors currently eager for business may grow fat and lazy in the future. The rush to earn a customer’s business remains intense. Most cloud vendors have customer-friendly policies. However, the risk of vendor complacency grows with each percentage point shift from on-premises to cloud deployments. Unless rights are stated up front today, buyers will lose leverage over time.
Recommendations: Take Steps From The Original Cloud Bill Of Rights To Protect Your Cloud Investment
- Customer experience describes the client expectations of the vendor in the relationship.
- Selection describes the rights prospects and clients should expect from software vendors as they make their decision on a product and vendor.
- Deployment describes the rights clients should expect from vendors as they implement and consume the technology.
- Adoption describes the rights clients should expect from software vendors as they use the solution across the customer organization.
- Usage optimization describes the rights customers should expect from software vendors as they change how they expand, maintain or contract in their usage of the solution.
- Renewal describes the rights clients should expect from software vendors as they shift their usage requirements and change how they adopt SaaS solutions.
Use the Customer Bill of Rights in all contract negotiations. Make sure you protect yourself from the life cycle of technology engagement.
How to Secure the Best Cloud Software Contract with R “Ray” Wang
Webcast November 10, 2015 11:00am PT/ 2:00pm ET
Get ready to learn the secrets of avoiding Cloud Vendor lock-in with this free introductory webinar brought to you by the Constellation Executive Network.
Join Constellation Research principal analyst and bestselling author R “Ray” Wang as he shares how to structure the most favorable cloud software contract for your organization. R “Ray” Wang will share his top cloud negotiation tips derived from his involvement in 1,000+ cloud contract negotiations. The increasing complexity of cloud services contracts means you can not afford to miss this webinar.
You will learn:
- Top cloud negotiation tips from one of enterprise tech’s leading analyst
- Common contract negotiation pitfalls
- How to ensure you secure the best cloud services deal and avoid vendor lock-in.
For more customized approaches, feel free to reach out to any member of the Constellation team.
Get All 10 Lessons Learned From Disrupting Digital Business
Here’s everything you need to know from the best selling book – “Disrupting Digital Business” published by Harvard Business Review Press:
Lesson 1 – Transform Business Models And Engagement
Lesson 2 – Keep The Brand Promise
Lesson 3 – Sell The Smallest Unit You Can
Lesson 4 – Know That Data Is The Foundation Of Digital Business
Lesson 5 – Build For Insight Streams
Lesson 6 – Win With Network Economies
Lesson 7 – Humanize Digital With Digital Artisans
Lesson 8 – Democratize Distribution With P2P Networks
Lesson 9 – Deliver Intention Driven, Mass Personalization At Scale
Lesson 10 – Segment by Digital Proficiency Not Age
In fact, the impact is significant and now quantifiable with 52% of the Fortune 500 gone since 2000 and the average age of the S&P 500 company in 1960 is down from 60 years to a little more than 12 projected in 2020. That is a 500% compression that has changed the market landscape forever in almost every industry.
Are you tired of the arrogant public-IPO startup who’s broken your relationship? Want to move back to a win-win?
Add your comments to the blog or reach me via email: R (at) ConstellationR (dot) com or R (at) SoftwareInsider (dot) org.
- Developing your digital business strategy
- Connecting with other pioneers
- Sharing best practices
- Vendor selection
- Implementation partner selection
- Providing contract negotiations and software licensing support
- Demystifying software licensing
- Event Report: @AirWatch #AWConnect 2015 Shows Shift From EMM To Platform September 23, 2015
- Tuesday’s Tip: IOT and The Death Of OmniChannel Non-sense In Customer Experience September 22, 2015
- News Analysis: @Cisco and @Apple Team Up At #GSX August 31, 2015
- Event Invitation: Come Join Us For A Silicon Valley CXO Day At Constellation’s Connected Enterprise #CCE2015 August 26, 2015
- News Analysis: @Infosys Announces Three New Service Lines #AiKiDō August 20, 2015
- News Analysis: @Oracle Announces Agreement To Acquire Marketing Cloud A/B Testing Firm @Maxymiser August 20, 2015
- News Analysis: @Infor Acquires @GTNexus for $675M August 11, 2015
- News Analysis: Inside Alphabet – G Is For Google August 10, 2015
- News Analysis: Infosys One-Year After Vishal Sikka August 4, 2015
- Event Report: Sage Summit 2015 Shows A Refocus On The Future Of The SMB Customer July 29, 2015
- News Analysis: Inside The Rationale Behind @LinkedIn Turning Off Its CSV Connections Download Tool July 25, 2015
- News Analysis: How @LinkedIn Is Creating A Personal Data Hostage Crisis For Its Users July 25, 2015
- Tuesday’s Tip: Apply For A SuperNova Award – Recognize Leaders In Digital Business July 21, 2015
- Book Summary: Lesson 10 From Disrupting Digital Business – Segment By Digital Proficiency Not Age July 12, 2015
- Book Summary: Lesson 9 From Disrupting Digital Business – Deliver Intention Driven, Mass Personalization At Scale July 2, 2015
- Book Summary: Lesson 8 From Disrupting Digital Business – Democratize Distribution With P2P Networks June 22, 2015
- Webinar Invite: Delivering on Continuity – The Future of Marketing June 15, 2015
- Book Summary: Lesson 7 From Disrupting Digital Business – Humanize Digital With Digital Artisans June 14, 2015
- Book Summary: Lesson 6 From Disrupting Digital Business – Win With Network Economies June 10, 2015
- Product Review: Two Apple Watch Enterprise Apps Launched With IMS Health Life Sciences Wearable Platform June 7, 2015
- Event Report: Zuora’s #Subscribed15 Shows How Organizations Can Power Their Digital Transformation Initiatives May 31, 2015
- Book Summary: Lesson 5 From Disrupting Digital Business – Build For Insight Streams May 31, 2015
- Book Summary: Lesson 4 From Disrupting Digital Business – Know That Data Is The Foundation May 25, 2015
- Book Summary: Lesson 3 From Disrupting Digital Business – Sell The Smallest Unit You Can May 17, 2015
- Webinar Invite: Disrupting Digital Business – The Customer Experience Imperative May 16, 2015
- Quips: Networked Economy Models Emerge Should Verizon Gain Approval To Acquire AOL May 12, 2015
- Event Report: Inside The Apple #SpringForward Event
- Event Report: Inside the #SXSW2015 Phenom – Meerkat
- Personal Log: Our Alliance With Digital Clarity Group
- Research Report: Enterprise Healthcare Management (EHM) – Healthcare Meets Analytics
- News Analysis: Rumors On Apple’s Foray Into Cars “Project Titan”
- News Analysis: Inside the First Industry-Specific Mobile Apps by the IBM MobileFirst for Apple iOS Partnership
- News Analysis: Going Deeper Into The Apple And IBM New Business Model Alliance
- Quips: Digital Transformation – Defining The Fundamental Elements For Digital CXOs
- Personal Log: Coming soon! Disrupting Digital Business – The Book
- News Analysis: Adobe EchoSign’s Electronic Signatures Goes 100% Mobile
- Monday’s Musings: Who Gets To Be A Chief Digital Officer?
- Monday’s Musings: The Seven Rules For Digital Business And Digital Transformation
- Tuesday’s Tip: Five Steps To Starting Your Digital Transformation Initiative
- Monday’s Musings: What Organizations Want From Mobile
- Research Summary: Economic Trends Exacerbate Digital Business Disruption And Digital Transformation (The Futurist Framework Part 3)
- Research Summary: Five Societal Shifts Showcase The Digital Divide Ahead (The Futurist Framework Part 2)
- Research Summary: Sneak Peaks From Constellation’s Futurist Framework And 2014 Outlook On Digital Disruption
- Research Report: Digital ARTISANs – The Seven Building Blocks Behind Building A Digital Business DNA
- Research Summary: Five Societal Shifts Showcase The Digital Divide Ahead (The Futurist Framework Part 2)
- Research Summary: Next Generation CIOs Aspire To Focus More On Innovation And The Chief Digital Officer Role
- Trends: [VIDEO] The Digital Business Disruption Ahead Preview – NASSCOM India Leadership Forum (#NASSCOM_ILF)
- News Analysis: New #IBMWatson Business Group Heralds The Commercialization Of Cognitive Computing. Ready For Augmented Humanity?
- Harvard Business Review: What a Big Data Business Model Looks Like
- Monday’s Musings: How The Five Consumer Tech Macro Pillars Influence Enterprise Software Innovation
- Tuesday’s Tip: Understand The Five Generation Of Digital Workers And Customers
- Monday’s Musings: The Chief Digital Officer In The Age Of Digital Business
- Slide Share: The CMO vs CIO – Pathways To Collaboration
- Event Report: CRM Evolution 2013 – Seven Trends In The Return To Digital Business And Customer Centricity
- News Analysis: Sitecore Acquires Commerce Server In Quest Towards Customer Experience Management
- News Analysis: Salesforce 1 Signals Support For Digital Business at #DF13
- Research Summary And Speaker Notes: The Identity Manifesto – Why Identity Is At The Heart of Digital Business
Reprints can be purchased through Constellation Research, Inc. To request official reprints in PDF format, please contact Sales .
Although we work closely with many mega software vendors, we want you to trust us. For the full disclosure policy,stay tuned for the full client list on the Constellation Research website.
* Not responsible for any factual errors or omissions. However, happy to correct any errors upon email receipt.
Copyright © 2001 -2015 R Wang and Insider Associates, LLC All rights reserved.
Contact the Sales team to purchase this report on a a la carte basis or join the Constellation Customer Experience